learning portals: transforming the learner experience

Custom Learning Portals

Gray FowlerSVP Strategy & Design

NetDimensions Interactive

Custom Learning Portal Discussion Points

Define

Benefits

Applications

Examples

Developing

Learning Portals Defined

custom e-learning portal

A learning portal provides learning resources and tools to target a specific business goal, audience or subject area.

Common Portal Features

LearningPortal

Leaderboard PerformanceSupport

Surveys/Polls

Informal/ Social Media

Branding

FormalCourses

Rewards/Badges

Analytics & Reporting

Integrating Business Workflow

Self RegisterDownload

and Fill Out Form

Submit Form Online

Complete Courses

Print Certificate

Facilitate and track business process within the training path.

How is a Custom Learning Portaldifferent from an LMS?

How it Works…My Example Portal

Custom User Interface and Targeted Messaging

Login

Consolidates relevant functionality and content from different resources, for specific audience.

Social MediaSocial Media

(e.g. Jive)

PDF and Other Resources

CorporateIntranet

CMS for Bulletins or Other Frequently Changing Content 3rd Party

CMS

Course Launching and TrackingLMS

(e.g. NetDimensions)

3rd PartyCMS

My Example Portal


Course Launching and Tracking


Social Media

CMS for Bulletins or Other Frequently Changing Content

LoginVarious methods for integrating content and functionality:

API

Widget

Link

Embedded Page

Data & Information Sharing

LMS(e.g.

NetDimensions)

CorporateIntranet

Social Media (e.g. Jive)

Single Sign OnMy Example Portal


Course Launching and Tracking


Social Media

CMS for Bulletins or Other Frequently Changing Content

Login

Single Sign On provides an Elegant Integrated Experience

LMS(e.g.

NetDimensions)

CorporateIntranet

Social Media (e.g. Jive)

3rd PartyCMS

Custom Learning Portal Attributes

Tailored Learning

Learning Paths

Centralized

Combines Formal and Informal Modes

Relevant Messaging

Promotes Continuous Learning

Motivation

Promotes Sharing of Ideas and Information

Facilitates Development of Best Practices

Opportunity to Integrate Training and Business Process

Common Applications for Learning Portals• Sales Training• Service Training• Manufacturing Training• Compliance Training• Technical Training• Extended Enterprise • New Hire Onboarding

Portal Scenario: New Hire Orientation

Challenges1. Make the employee feel welcome

and connected to the organization and their department

2. Disorganization: New employees are receiving information from different sources (HR, IT, Security, etc.)

3. Need to communicate a clear understanding of what the employees responsibilities are during the onboarding process

4. Provide a facility for answering employee questions

Portal Example Onboarding

ACME New Hire Onboarding Portal login

Welcome!Here’s your

learning path

Step 1

Step 2Step 3Step 4

Your CoursesWelcome to ACME Company

Corporate Compliance Policy

History of ACME

ResourcesEthics PolicyACME 401k PlanInsurance FormsBenefits Overview

IT ResourcesNetworkComputer Security PolicyWi-Fi Access

Your MentorJohn SmithHR Department555-1212 [email protected]

Your Team

Hi there! Welcome to ACME! I think you’ll be working on my team. Let me know if I can help with anything!

Yeah, I think you’ll like it here! Let me know if you need help setting up your computer.

PostComment:



Welcome!Here’s your onboarding

path

Step 1

Step 2Step 3Step 4

Challenge Addressed• Make the employee feel

welcome and connected to the organization and their department

Features• Welcome

messaging/video• Social Media• Mentor Contact



History of ACME




Your Team



PostComment:

Your Team



PostComment:


Step 1

Step 2Step 3Step 4




path

Step 1

Step 2Step 3Step 4

Challenge Addressed• Need to communicate a

clear understanding of what the employees responsibilities are during the onboarding process

Features• Learning Path• Welcome

messaging/video• Mentor Contact



History of ACME




Your Team



PostComment:


Step 1

Step 2Step 3Step 4

Step 1

Step 2Step 3Step 4



Step 1

Step 2Step 3Step 4



History of ACME




Your Team



PostComment:



History of ACME

Resources & FormsEthics PolicyACME 401k PlanInsurance FormsBenefits Form


Challenge Addressed• Disorganization: New

employees are receiving information from different sources (HR, IT, Security, etc.)

Features• Learning Path• Courses, Resources and

Forms all available from one site


learning path




path

Step 1

Step 2Step 3Step 4



History of ACME




Your Team



PostComment:

Your Team



PostComment:


Challenge Addressed• Provide a facility for

answering employee questions

Features• Social Media• Your Mentor Contact


learning path

Step 1

Step 2Step 3Step 4




path

Step 1

Step 2Step 3Step 4Challenges Addressed

• Disorganization: New employees are receiving information from different sources (HR, IT, Security, etc.)

• Need to communicate a clear understanding of what the employees responsibilities are during the onboarding process

• Make the employee feel welcome and connected to the organization and their department

• Provide a facility for answering employee questions



History of ACME




Your Team



PostComment:



History of ACME

Resources & FormsEthics PolicyACME 401k PlanInsurance FormsBenefits Form


Your Team



PostComment:


Case Study:

Digicel Retail AcademyTarget Audience: 1000+ Retail Store Employees

Training Goal:• Onboard new and existing retail employees • Provide training on Digicel product line and selling

techniques• Motivate learners to complete courses quickly

Outcome:• Launched in November• 1600+ of courses registered• Positive feedback from learner audience and

stakeholders

• Login & Self Registration

• Multiple languages• Key Provided for

Registration Access

Case Study:

Digicel

• Self registration page with auto enrollment based on Role

• Profile information with store selection for inserting learner in the appropriate reporting organization

Case Study:

Digicel

• Leaderboard• Personalized• Encourages completion

by given date• Stars to indicate relative

quality of work/scores• Reference Library• Ability to enroll in

additional courses• Survey• News Articles

Case Study:

Digicel

Case Study:

3Shape AcademyTarget Audience: Dentists & Clinicians

Training Goal:• Provide comprehensive technical

training for operation of their Trios dental scanning tool

• Multi-modal• E-learning• Clinics• Resources/Videos

Case Study: 3Shape• Self Registration• Key Code for Access• Authenticates against

proprietary CRM system

Case Study: 3Shape• Learning path• Multi-modal learning

with tracking and certification

• Multi-language support• Reference resource tab• Authenticates against

product CRM system• Links to other external

resource sites (YouTube, etc.)

Case Study: 3Shape• Clinic Registration

Tracking• After Registration

Certificate Provided for Printing

• Optional Survey

Administrator Functions & AnalyticsAnalytics• Reporting on portal specific

functions such as leaderboard, badges, time on the site, and more.

• Graphical dashboard for quickly analyzing and comparing data

Admin Functions• CMS text editor for quickly

updating messages• News editor• Feedback manager/approval of

comments

• Portals can be designed to serve up content to mobile devices

• Dynamic device detection allows for distribution of the appropriate content for the device

• Performance support and job aids

Mobile Portals

Portal Development - Overview

Three phase process

Requirements Analysis & Design

Portal Development

& Delivery

Maintenance & Enhancements



Portal Development

& Delivery


• Business Goals for Portal• Target Audience• Key Features

(badges, leaderboard, etc.)• Integrated Systems

(NTS, Wikis, Other Systems)• Authentication Requirements • Branding Guidelines & Look & Feel

• Navigation Design and Mechanics• Reporting and Analytics• Hosting Requirements• All Tech & Security Requirements• Target Delivery Date• Deliverable:

Specification Document



Portal Development

& Delivery


• Detailed schedule and pricing provided

• Client provides any required content

• Developer provides final graphic and technical designs for client review & approval

• Hosting established for production and staging sites

• Developer builds portal on staging site

• Three cycle QA and client review process

• Client approved portal is migrated to production server and tested

• Optional client pilot test• Portal goes live



Portal Development

& Delivery


• Follow up evaluation and review• Establish feedback tracking system

• Ongoing technical performance monitoring

• Any enhancement ideas are discussed and considered

• Updates to content as needed

Thank You!

• Learn more at NetDimensions.com• [email protected]

mailto:[email protected]

learning portals: transforming the learner experience

Technology