learning organization development - humber...
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hrs.humber.ca/learning
Spring 2013
&LearningOrganization Development
Learning & Organization DevelopmentHumber's vision is to provide excellence in polytechnic education. In order to
achieve that, several goals were developed, one of which is of utmost importance
to all employees. This goal states that we will “enable employees to reach their
personal potential to meet the changing learning and service needs of Humber's
students and clients.” Learning & Organization Development in the HR Services
Department, supports this goal directly by researching, designing, developing and
delivering a wide variety of workshops, seminars and professional development
opportunities for employees.
We strive to ensure every workshop we offer is job-related, skills-based, current
and delivered in an engaging, learner-centred manner. Workshops are led by either
in-house trainers or appropriate external consultants, and topics are modularized
(often 3 hours in length) so they can be expanded if required to more fully meet
the needs of the particular employee group.
This document is available in an alternate format upon request.
Envision
and plan for future,
develop strategies
and plans, build
organizational
culture to support
performance.
Attract,
develop and
retain top
talent; senior,
mid-level, new
and emerging
leaders.
Provide
resources,
toolkits,
workshops,
speakers and
coaching regarding
change.
Workshops
and team
development
sessions to build
team identity and
strengthen team
effectiveness.
Develop
individual
learning and
development plans
through workshops,
coaching and
mentoring.
Learning and Organization Development
at Humber
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Learning
Organization Development
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Developing knowledge, skill and ability
Supporting individual and team development
Enhancing productivity and performance
Building organizational capacity for leadership, change and innovation
Developing the organization to ensure that it is resilient and vibrant
Building and maintaining a positive organizational culture and climate
Ensuring alignment with Humber's strategic priorities
Kate Sikerbol,
Gordon Nicoll,
Maureen Martin-Edey,
Associate Director, Organizational Effectiveness
Manager, Training & Development
Training Coordinator
Fosterstrategic
perspective
Enhanceleadership
ability
Buildcapacity
for change
Teams
Developteam
collaboration
Learning
Supportindividual
learning anddevelopment
Strategy Leadership Change
Photo credits: Cover - Maureen Martin-Edey. SSAW - Ryan Patterson.
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Learning and Organization Development
2012/2013 Statistics
In 2012/2013 total training
hours were 11,383 with 1584
participants. A breakdown of the
numbers in detail are as follows.
Support staff participated in a
total of 4511 hours,
administrative staff 2923 hours,
full-time faculty 1898 hours and
part-time contract employees
participated in 2151 hours.
Corporate Training Hours
Adm
inFT F
aculty
Support
2012/13 2011/12
5000450040003500300025002000150010005000
Participation rate for support staff
during 2012/2013 was 80%.
The admin participation rate
was 75% and faculty
participation rate was 50%.
Participation Rate by Employee Group
Adm
inFT F
aculty
Support
2012/13 2011/12
90%80%70%60%50%40%30%20%10%0%
*Please note these stats include the Mental Health First Aid training that
took place in FY 12/13.
Support Staff Appreciation Week
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Humber’s 25th Annual Support Staff Appreciation Week took place from
February 19-22, 2013. This year we celebrated the 25th Anniversary of this Professional
Development week in style with a Silver Gala themed Appreciation Luncheon.
Throughout the week Humber staff attended a variety of professional development,
college knowledge and personal development programs.
If you are interested in joining the SSAW 2014 planning committee please contact
Gordon Nicoll at [email protected].
Humber’s Tuition Assistance Program
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Are you interested in furthering your education?
Working towards a certificate, diploma or degree?
$1,000 per fiscal year
tuition fee costs only
Humber provides financial reimbursement of tuition fees if:
full-time
career-related Humber’s mission, strategic
direction and goals
accredited post-secondary institution
successful
hrs.humber.ca/learning
Humber’s strongest asset is our employees – talented people who strive to provide a rich
learning-centred experience for our students. Many employees, life-long learners
themselves, actively engage in opportunities to stay ahead of changes in their field and
enhance their knowledge, skills and abilities. To further foster this environment of
continuous learning, Humber provides some measure of financial help for those pursuing
their professional development goals with this Tuition Assistance Program.
A maximum of per employee is available and is reimbursed for
.
You are a employee of Humber: support, admin or faculty.
The course is and congruent with
.
The course is delivered by an .
You are in completing the course.
Please go to for further details and application form.
“Knowing that I have assistance to pay for courses has been advantageous.
Going back to school has helped me to grow and transform. Furthering my
education has greatly benefited my role at Humber.”
“I was very excited to discover we have funding available to us to help us
achieve our goals!”
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Gordon NicollManager, Training & Development
ext.5681
Maureen Martin-EdeyTraining & Development Coordinator
ext. 4509
SHR
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E-learning is a developmental tool that you can utilize in your own time and at your own
pace. E-learning is not intended to replace instructor-led training courses; it is designed to
supplement traditional methods and provide a greater opportunity for your skill development.
All you need to do is register for these programs using the spring 2013 training registration
form to receive your Skillsoft user ID and password.
Managing Your Email
Targeting Your Message
Getting Results by Building Relationships
Enhancing Listening Skills
Customer Service Fundamentals: Building Rapport in Customer Relationships
Internal Customer Service
Customer Service: Dealing With Confrontation and Conflict
Customer Service: Over The Phone
Courses take between 1-3 hours to complete.
Below are the e-learning courses listed by certificate:
Professional Communications Certificate
Customer Service
Please note:
Knowledge at your Fingertips -Anytime - Anywhere
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Steve Bellamy, School of Creative
and Performing Arts
Tanis Boak, HR Services
Paul Griffin, The Business School
Mark Hanna, The Business School
Mark Ihnat, Centre for Teaching and
Learning
Paul Iskander, Campus Services
Chantal Joy, Student Success and
Engagement
Sharon Kinasz, Office of the Registrar
Olga Lalka, Marketing and
Communications
Jen McMillen, Student Success and
Engagement
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Blair McMurchy, School of Media
Studies and Information Technology
Sanjay Puri, Financial Services
Lisa Salem-Wiseman, Liberal Arts
and Sciences
Jennifer Smith, Office of the Registrar
Theresa Steger, School of Health
Sciences
Derek Stockley, School of Social
and Community Services
Paul Ward, Liberal Arts and Sciences
Sheila West-Merker, School of
Health Sciences
Congratulations are extended to the Humber participants of the Ontario Academy who met
all program requirements and graduated from the Leadership Academy in November 2013:
Designed to enhance the leadership skills of those currently in a leadership position, the
Leadership Academy is a comprehensive 10-day program provided in a residential format
to participants from across Ontario and the United States. The program requires 13 months
to complete. Classroom study is augmented through working with a mentor, completing
individual readings, and submission of two reflection papers.
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Leadership Academy
Candidates must be nominated by their manager, and apply to enter the program. Past
participants in the program have included chairs and deans, associate deans, directors,
program coordinators, faculty and management staff. , please
contact Kate Sikerbol, at ext. 4521.
For further information
Associate Director, Organizational Effectiveness
Humber is committed to identifying and developing talent for the future. Management
Foundations is a cohort-based program designed to develop the capability of middle
managers, those who work in a supervisory role, and new and emerging leaders. Combining
theory, experiential activities, reading, and reflective exercises, the program is designed to
build on participants’ supervisory experience and enable them to further develop their
competence and confidence in a managerial role.
With participants selected from diverse areas of the college, participants learn about
different aspects of life at Humber, and build a network of colleagues that continues
beyond the completion of the program. Since 2003, 100 managers have participated in
the program which is typically delivered over the span of eight months. Content includes an
introduction to situational leadership, problem solving and decision-making, change
management, and culminates in a full day scenario-based simulation designed to help
participants integrate and apply their knowledge and skill.
For graduates of the Management Foundations Program who are now working in a
management capacity, and for those of you who have requested more, we are pleased to
offer you Management Foundations Part 2. Unlike the format for Foundations Part 1 which
is cohort based, Foundations Part 2 allows you to complete courses as they are offered
through the training schedule, and at your convenience. Basically, we have bundled
together a number of training offerings which are deemed to be essential competencies for
anyone working in a supervisory or management role. These offerings are very skill-based,
and so provide managers with a toolkit critical to success.
Applicants must apply to the program, with a recommendation from their manager.
, contact Kate Sikerbol, Associate Director, Organizational
Effectiveness, ext. 4521.
For more information
More Management Foundations: Part 2
Management Foundations
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Knowledge and ability to access and apply specialized knowledge to the
job at hand, which results in better service to our customers, students
and employees, and enhances productivity. This includes knowing and
using information of a legislated nature, college systems, and specific
college information that impacts the employee’s area of responsibility.
College
Knowledge
The ability and attitude/desire to help and serve others by meeting or exceeding
student/customer expectations. This involves seeking information about the
real, underlying needs of the student/customer, providing information, service,
or advice in a prompt and friendly way; taking personal responsibility for
correcting gaps in service delivery promptly and non-defensively, and dealing in
a respectful, win-win way with diverse and culturally different people.
Customer
Service Skills
The ability to present and receive information in the most appropriate,
effective and professional manner with a variety of colleagues and
customers/students. The knowledge of, and skill in, human relations
practices; the ability to establish and maintain good workplace
relationships in a respectful way that results in high morale, productivity
and student/employee success.
Communication/
Interpersonal
Skills
The ability to effectively supervise/influence project teams. The knowledge
and ability to inspire and maintain high levels of enthusiasm, motivation
and commitment in a productive, effective, and respectful manner.
This results in the achievement of a shared vision, goals and superior
performance through working with, and influencing others. Includes
supervisory skills such as planning, delegating, training, problem solving,
decision-making, conflict management, and team building.
Project Team/
Supervisory Skills
The ability to research and identify opportunities, analyze, plan, problem-
solve and help develop a service or product in support of departmental
objectives and strategies. Involves risk-taking, generating creative
solutions, and planning to overcome challenges.
Entrepreneurial
Skills
The knowledge and ability to manage one’s own time, stress, health, work
style, image and career development for peak performance and
satisfaction on the job.
Time/
Self-Management
The demonstrated ability to use a variety of computer software to
efficiently and effectively prepare documents, process and convey
information. The demonstrated ability to use workplace technology to
enhance productivity.
Computer/
Technical Skills
Competencies are defined as underlying characteristics of individuals that are causally related
to superior performance in a job or situation. They describe ways of thinking or behaving are
based on knowledge, skill, attitudes and values. The seven support staff competencies that
help identify staff training needs related to job performance are described below:
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Support Staff Competencies
Professional
Calendar
Registration Form
44
47
Overview
Basic Grammar and
Proofreading
Effective Feedback Skills
Enhancing Listening Skills
Getting Results by Building
Relationships
Insights Into
Communications
Managing Your E-mail
Mastering Minutes and
Note Taking
Targeting Your Message
20
22
23
24
24
25
26
26
27
Programs at a Glance
Effective Teams
10
11
12
12
Change Style Indicator
Franklin Covey’s 7 Habits of
Highly Effective People
StrengthsQuest
Working Successfully with
Multi Generations
Personal Effectiveness
Career Development Certificate
Presentation Skills Certificate:
Presentations Skills
Presentation Skills
Certificate: Creating
Powerful Presentations
Care For The Caregiver -
Lunch & Learn
Caring For The Aging -
Lunch & Learn
Debt: Understanding It,
Managing It, Getting Out
of It - Lunch & Learn
Office Ergonomics
Planning For a Healthy Financial
Future - Lunch & Learn
Work - Life Balance Workshop
38
39
39
40
41
41
42
43
43
Business ProfessionalCertificate
Overview
An Introduction to MS
Outlook 2010
MS Access
MS Excel - Intermediate/
Advanced
Finance for Non-Financial
Administrators
Writing Business Reports
Writing Business Proposals
Getting Organized With
Outlook
28
29
30
31
32
32
33
34
Customer Service
Creating the “Wow” in the
Customer Experience -
In Class Session
Customer Service
Fundamentals - E-Learning
Internal Customer Service -
E-Learning
Customer Service Over the
Phone - E-Learning
Confrontations and Conflict -
E-Learning
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35
36
36
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College Knowledge
Managing Within the
Collective Agreement -
Strategic Contract Staffing
Managing Within the
Collective Agreement:
Time and Attendance
Managing Difficult
Classroom Moments
Mental Health First Aid Training
New Employee Orientation
Occupational Health and Safety/
Preventing Workplace Violence
and Harassment Training
Pathways to Human Rights
Education and Action
13
14
15
16
17
18
19
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Communications Certificate
Change Style IndicatorThe Change Style Indicator is a change management assessment designed to measure
preferred styles in approaching and dealing with change. The Change Style Indicator
identifies strengths and pitfalls of change style characteristics. Knowing one's change style
preferences can allow individuals to work together as a team, revising work processes and
delivering more satisfactory results. It looks at factors that can impact an organization's
readiness to deal with and sustain change in challenging times.
Date: Friday, May 17, 2013
Time: 8:45 am - 12:00 noon
Facilitator: Gordon Nicoll
Location: Community Room
EFFECTIVE TEAMS
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EFFECTIVE TEAMS
Franklin Covey’s 7 Habits of HighlyEffective PeopleThe 7 Habits Fundamentals Workshop is a one-day course specifically designed for those
who want a fast-paced synopsis of the timeless principles of effectiveness. Those who
attend will learn the basic personal and interpersonal skills from the world-renowned
7 Habits and how to apply them to daily challenges. The workshop helps you get more
organized, and build meaningful relationships. (It is encouraged that you attend this
workshop with at least three members or more from your department.)
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Understand others' needs and how to meet them.
Increase accountability and innovation.
Communicate in ways that lead to fair and positive outcomes.
Make things happen and increase efficiency.
Date: Monday, June 24, 2013
Time: 8:45 am - 4:15 pm
Facilitator: Gordon Nicoll
Location: Room B106
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we enable greatness
EFFECTIVE TEAMS
StrengthsQuestThe Gallup Organization has studied human behavior for more than 70 years with a goal
to help organizations and individuals maximize their performance. This resulted in the
design of an instrument and accompanying talent development program that is referred
to as Strengths Quest. The testing instrument - Clifton Strengths Finder - consists of 180
paired comparison items that are classified into 34 groupings or themes. Prior to this
workshop you will have an opportunity to complete the online Strengths Finder profile
survey to discover your top five themes of talent. In the workshop you will explore your
results and learn how to recognize and appreciate the unique talents and strengths of
others and consider how these can be used in your work. Come prepared to learn and
have some fun! To maximize the benefits of this workshop, please enroll with at least
one other person from your department.
Date: Friday, June 14, 2013
Time: 8:45 am - 12:00 noon
Facilitators: Gordon Nicoll and Nancey Adamson
Location: 7th Semester
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Working Successfully with Multi GenerationsToday’s diverse workplace can include up to four different generations. They all hold varying
beliefs and values regarding work ethic, communication, loyalty, leadership and more. How can
you work together towards common goals without friction? What can you do to successfully
engage in a multi-generational workforce? In this session you will learn the characteristics and
needs of the different generations, how to capitalize on the strengths of different generations
and tools to create positive communication amongst the different generations. To maximize the
benefits of this workshop, please enroll with at least one other person from your department.
Date: Friday, June 7, 2013
Time: 8:45 am - 12:00 noon
Facilitator: Caroline Williams
Location: 7th Semester
COLLEGE KNOWLEDGE
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Managing Within the CollectiveAgreement - Strategic Contract StaffingWhat’s the difference between an Appendix D and Appendix G contract? Are there
requirements to post non-full time positions? Why do we only pay faculty for teaching contact
hours? This lively, participatory session will offer attendees an overview of all 13 different
types of non-full time contract employment opportunities currently offered at the College.
In addition to reviewing pay principles and some basic aspects of the Collective
Agreements, we will review non-full time support, administrative and academic contracts
and their features, rates, terms and limitations and what (if any) benefits are offered.
Administrative and support staff involved in the recruitment and selection of candidates
for contracts, as well as those responsible for completing and/or keying contracts are
welcome to attend. Participants will leave with a completed, handy reference guide of
features for all non-full time contracts.
Lunch will be provided.
Date: Thursday, May 9, 2013
Time: 11:30 am - 1:30 pm
Facilitators: Christy Lihou, Christa Hinds, Jennifer Cosway, and Tanis Boak
Location: Room B308
COLLEGE KNOWLEDGE
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Managing Within the CollectiveAgreement: Time and AttendanceThis session is for Administrators and Support Staff interested in learning more about
Humber’s time and attendance procedures and practices. So what’s the difference
between sick pay and short term disability pay? How can we learn more about sick banks
and vacation banks? In this lively lunch and learn session we will review pay principles,
benefit principles and hourly and salaried best practices for vacations, holidays, overtime
and for absences. We will look at the relevant collective agreement articles for absences.
Return to work best practices will also be covered.
Lunch will be provided.
Date: Tuesday, June 4, 2013
Time: 11:30 am - 1:30 pm
Facilitators: Christy Lihou, Christa Hinds, Jennifer Cosway, and Tanis Boak
Location: Room B105
Managing Difficult Classroom Moments“Sometimes things seem to explode in the classroom, and what do we do then?
Knowing strategies for turning difficult encounters into learning opportunities
enables us to address important, but hot, topics such as, religion, politics, race,
class, gender, in our classroom discussions.”
- Lee Warren, Derek Bok Center
Increase awareness that difficult classroom moments are normal and frequent
occurrences in healthy learning environments;
Provide opportunities to engage in critical self-reflection that may assist
understanding of responses to difficult classroom moments; and
Present strategies and tools to more effectively intervene in difficult classroom moments.
The objectives of the presentation are to:
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Date: Thursday, April 18, 2013
Time: 9:00 am – 12:00 noon
Facilitator: Nancy Simms
Location: Room B308
COLLEGE KNOWLEDGE
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COLLEGE KNOWLEDGE
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Mental Health First Aid TrainingHumber is committed to equipping all employees with basic tools to effectively intervene
and support students, co-workers, and members of the public who are experiencing
mental health problems.
Improve your understanding of mental illness.
Minimize the fear and hesitation to become involved when you think someone is
experiencing a mental health problem.
Develop simple and effective intervention strategies that are relevant to your role in
the college.
When you attend this two day Mental Health First Aid Training session, you can
expect the following:
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Date: Wednesday, April 24 and Thursday, April 25, 2013
Time: 8:30 am - 4:30 pm
Location: Room B106
Date: Friday, May 3 and Friday, May 10, 2013
Time: 8:30 am - 4:30 pm
Location: Community Room
Date: Thursday, May 30 and Friday, May 31, 2013
Time: 8:30 am - 4:30 pm
Location: Community Room
Date: Tuesday, June 4 and Wednesday, June 5, 2013
Time: 8:30 am - 4:30 pm
Location: Lakeshore Campus – D111
Date: Tuesday, June 18 and Wednesday, June 25, 2013
Time: 8:30 am – 4:30 pm
Location: Community Room
Date: Wednesday, June 26 and Thursday, June 27, 2013
Time: 8:30 am - 4:30 pm
Location: Room B105
COLLEGE KNOWLEDGE
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New Employee OrientationAt Humber we view new employee orientation as an important process that helps you
become a successful member of our community. Join us and explore Humber, discovering
resources that are available to you and critical information such as benefits, performance
appraisals, professional development opportunities and union representation. This session
will help you identify how your role contributes to Humber achieving its vision, mission and
objectives, explain the current status of Humber’s business plan and describe what the
future holds for post-secondary education and how the changes will affect Humber. You
will have an opportunity to socialize with other new employees over lunch. Your orientation
will conclude with a tour of North campus.
Date: Wednesday, April 17, 2013, or
Wednesday, May 15, 2013, or
Wednesday, June 12, 2013
Time: 8:30 am - 1:30 pm
Facilitators: Nancey Adamson and Eloise Etcubanez
Location: Room B308
Create.
A Positive Career Move.
Grow.
Innovate.
hrs.humber.ca
COLLEGE KNOWLEDGE
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Occupational Health and Safety/Preventing Workplace Violence andHarassment TrainingAs part of Humber’s Health and Safety Program and in keeping with the requirements of
the Occupational Health and Safety Act of Ontario, all Humber employees are required to
attend health and safety training. Departments will be informed about specific training
schedules for the following sessions:
This training session is intended to increase employees’
awareness of health and safety (H&S) in the Humber workplace. Topics covered will
include employees’ rights and responsibilities, an overview of H&S legislation, types of
workplace hazards and the procedures for addressing them, steps for reporting and
responding to workplace accidents, an overview of WSIB coverage and the Return to Work
process, prevention of workplace violence and harassment, Humber’s joint health and
safety committee, and internal/external H&S resources.
This training session is intended for Humber managers,
supervisors, and employees who manage or supervise employees/students in the course
of their work activities. Topics covered will include the role and responsibilities of the
manager and other workplace parties, health and safety legislation, the nature of H&S
due diligence, types of workplace hazards, steps for managing health and safety,
procedures for addressing workplace hazards, steps for reporting and responding to
workplace accidents, an overview of WSIB coverage and the Return to Work process,
prevention of workplace violence and harassment, Humber’s joint health and safety
committee, and internal/external H&S resources.
Any questions about the health and safety training sessions can be directed to
([email protected], ext. 5021) or
([email protected], ext. 5673).
Worker Session (half-day):
Supervisor Session (full-day):
Nancy Bryant Margaret Fung
COLLEGE KNOWLEDGECOLLEGE KNOWLEDGE
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Pathways to Human Rights Educationand ActionHumber is committed to providing an inclusive environment free from discrimination and
harassment. To this regard, Humber’s Human Rights Policy has been revised and now
addresses psychological/personal harassment, also known as “Bullying”. This interactive
workshop includes an overview of Humber’s Human Rights Policy within the context of the
17 grounds of discrimination, as outlined in the Ontario Human Rights Code (1962).
All employees, faculty, support and administration staff, who participated in a Humber
College Human Rights workshop prior to August 2008 are encouraged to attend one of
the sessions offered this Spring.
To increase and reinforce employees' awareness of Humber's
Human Rights Policy and its implications for action.
Increase their understanding of key Human Rights terms and concepts in order
to more effectively identify, prevent, and respond to allegations of harassment
and discrimination;
Identify ways to enhance inclusion at Humber; and
Receive an overview of Humber’s Human Rights Policy.
Goal of the Workshop:
Participants at this workshop will:
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Date: Wednesday, April 10, 2013
Time: 10:00 am - 12:30 pm
Location: Room B308
Date: Friday, April 26, 2013
Time: 10:00 am - 12:30 pm
Location: Room B308
PROFESSIONAL
COMMUNICATIONS CERTIFICATE
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OverviewThe Professional Communications Certificate has been designed to help you build more
effective, professional communication skills in the workplace. This certificate provides
flexibility and participants can choose among a variety of workshops to customize their
certificate. Courses will cover various areas of communication including writing, listening,
reading and verbal communication skills.
By the end of the certificate, participants will have:
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An enhanced self-awareness and self-understanding, including ‘insights into
communication style’.
An understanding of the communication process
Developed effective written communication skills
Determined most effective method of communication
Increased reading comprehension
More effective verbal communication skills
Improved communications through improved listening techniques
Ability to communicate effectively through difficult and conflict situations.
To receive a Certificate of Completion, you must:
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Complete the foundation course, “Insights Into Communication.”
Take at least one course from each of the four communication skill areas.
Satisfactorily complete 12 of the 17 courses.
PROFESSIONAL
COMMUNICATIONS CERTIFICATE
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Foundation Course: Insights Into
Communications
(replaces Introduction To Communications)
Professional Communications Certificate Courses
PCC Courses Offered Spring 2013
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Managing Your Email
Targeting Your Message
Enhancing Listening Skills
Getting Results By Building
Relationships
Voice and Speech
(replaces Delivering Your Verbal Message)
The Three Circles of Communication
(replaces Questioning Techniques)
Effective Feedback Skills
(replaces a Formula For Effective Feedback)
Getting Results By Building Relationships
(Skillsoft)
Reading Skills
Power Reading Skills
Managing Your Email (Skillsoft)
Verbal Communication Skills
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Insights Into Communications
Effective Feedback Skills
Basic Grammar and
Proofreading
Mastering Minutes and Note
Taking
Listening Skills
From Good Listening To Great
(Replaces Empathic Listening)
Becoming a Better Listener
(Replaces How to Be an Active Listener)
Mastering Minute and Note Taking
Enhancing Listening Skills (Skillsoft)
Writing Skills
Putting a Positive Spin on Letters and Memos
Basic Grammar and Proofreading
Emails @ Work
Writing for Clarity
Targeting Your Message (Skillsoft)
Write This Way
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PROFESSIONAL
COMMUNICATIONS CERTIFICATE
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Basic Grammar and ProofreadingGrammar is not static. It continues to evolve according to social customs, needs and
technology. This session reviews the rules for good grammar and provides an update on
the changes that have taken place over the past five years.
We will cover sentence structure, punctuation and the six most common errors that rob
our writing of its professionalism. We will also look at misused words and the rules for
capitalization and numbers. The workshop will conclude with some handy proofreading
techniques. By the end of the session, you will have more confidence in your ability to
write and edit.
Date: Wednesday, May 29, 2013
Time: 8:45 am - 12:00 noon
Facilitator: Jane Watson
Location: Room B105
PROFESSIONAL
COMMUNICATIONS CERTIFICATE
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Effective Feedback SkillsClear and constructive feedback can be a positive experience for professional and personal
development. In this workshop you’ll gain the knowledge and the confidence so that you
can skillfully give others feedback, and in knowing how to do so, will become better able to
respond and dialogue when you’re on the receiving end of someone else’s feedback.
In this course participants will:
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Explore ways to reduce feelings of vulnerability and nervousness about feedback
conversations;
Practice giving powerful feedback that offers real value to other people;
Learn the conversational steps that works best whether giving positive or
constructive feedback; and
Apply reflection questions to deepen the value of any feedback you receive.
Date: Thursday, May 23, 2013
Time: 8:45 am - 12:00 noon
Facilitator: Marion Langford
Location: Room B106
NEW
PROFESSIONAL
COMMUNICATIONS CERTIFICATE
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Enhancing Listening SkillsHave you ever been taken by surprise by an unexpected deadline? Have you ever left a
meeting unsure about what was decided? Have you ever asked a supervisor for advice,
only to later forget what your supervisor told you? You can avoid problems like these by
using effective listening skills. Effective listening helps you to know what's going on in your
organization, get cooperation from your co-workers, solve problems, and be successful in
your work. However, most people don't listen very well.
This course will help you to improve your ability to listen to others. You will learn the skills
you need to understand what people say, read their unconscious nonverbal messages, and
get others to want to listen to you. You also learn how to apply these skills in a variety of
business situations such as interviews, business meetings, and negotiations.
To receive a Skillsoft User ID and password you must select this course on the
Registration Form.
Getting Results by Building RelationshipsYou have much more power than you think. As Jack London said, "Life is not always a
matter of being dealt a winning hand, but sometimes of playing a poor hand well." When it
comes to getting results when you have no authority, it is imperative that you play your best
hand. In this course, you'll learn how.
To receive a Skillsoft User ID and password you must select this course on the
Registration Form.
PROFESSIONAL
COMMUNICATIONS CERTIFICATE
25
Insights Into CommunicationsAlmost everything anyone wants or needs will depend on others to a great degree. Everyone’s
success at getting their wants and needs met will depend largely on the effectiveness of his or
her communication. Communication is therefore probably the most important skill on this
planet. Communication is much more than simply the words we choose to speak. It involves
the way the words are spoken as well as the body language that accompanies it. Written
communication involves both the media chosen to transmit the words and the presentation.
Studies have suggested that the actual words account for only 7% of any communication. The
essence of good communication is to impart a message in a way that the perception of the
receiver matches that of the transmitter. In other words, the style and method of our
communication is always matched to suit those with whom we are communicating.
An individual’s preferred communications style, both for transmitting (speaking) and receiving
(listening), is very much a function of their personality type. The Insights® model is built on the
extensive body of psychological research that culminates in the seminal work on personality
devised by the Swiss psychologist Carl G Jung. As a result of this research, Insights has
developed a support system or map, which can be used to enhance a person’s self-awareness
and self-understanding, including ‘insights into their communications style’.
Date: Monday, May 27, 2013
Time: 8:45 am - 4:15 pm
Facilitators: Pat Spiteri and Gordon Nicoll
Location: 7th Semester
NEW
PROFESSIONAL
COMMUNICATIONS CERTIFICATE
26
Mastering Minutes and Note TakingHave you found yourself in the position of being responsible for taking minutes or notes at
a meeting? Being able to identify, filter and focus on the relevant information is critical to
producing effective minutes or notes in both your professional role, and your role as a
lifelong learner. In this two-part, intensive, interactive workshop, participants learn
strategies for recording productive meeting minutes and notes, including tips for writing
business shorthand, and then practice techniques to identify and record the three kinds of
required information for meeting minutes.
Date: Tuesday, May 7, 2013
Time: 8:45 am - 4:15 pm
Facilitator: Kathryn Hughes
Location: Community Room
Managing Your E-mailE-mail has had many positive effects on our lives, but it has also increased dramatically
the volume of communication and the amount of information that the average office
worker needs to process every day. To stay on top of things, you must sort, file, respond
to, or delete every e-mail that comes to you in the run of a business day. But how do
you balance this time-consuming task with the rest of your responsibilities so that it
doesn't overwhelm you?
This course introduces techniques for managing e-mail effectively. Tips for using folders
and filters to organize e-mails for increased efficiency are addressed, and guidelines on
what e-mails are OK to immediately delete are also covered.
To receive a Skillsoft User ID and password you must select this course on the
Registration Form.
PROFESSIONAL
COMMUNICATIONS CERTIFICATE
27
Targeting Your MessageThis course explores key considerations for planning and delivering targeted messages. It
highlights the components involved in communication and describes what to look for when
analyzing the needs and wants of your intended audience – even if it is an audience of one.
This course also takes you through the selection of an appropriate medium and context for
a given message, and suggests strategies for delivering a well-planned message and
eliciting feedback after your message is delivered.
To receive a Skillsoft User ID and password you must select this course on the
Registration Form.
ADMINISTRATIVE
PROFESSIONAL CERTIFICATE
BUSINESS PROFESSIONAL
CERTIFICATE
28
OverviewWe are excited to announce that we are updating the current Administrative Professional
Certificate. This includes and an update
of course offerings. At this time we are now offering courses in three different competency
areas: Technology, Business Fundamentals and Planning and Organization skills. We will
continue to expand our Business Professional Certificate, so please keep an eye out for these
new offerings and a full listing of Business Professional Certificate programs in the fall 2013.
a new name: Business Professional Certificate
If you are currently working towards your APC please contact Maureen Martin-Edey on
extension #4509 and we will work with you to transition you to the new certificate.
Business Fundamentals
Writing ReportsFinance for Non-Financial Administrators
Preparing ProposalsCreating Effective Business Plans
Project ManagementGoal Setting
TBDTBD
Offered this spring: Finance for non-financial, Writing business reports, preparing proposals.
Level 1
Technology Skills
Level 2 Specialized
Introduction to MS Office MS Word
MS Excel
MS PowerPoint
MS Access
MS Excel - Formulas
Adobe Acrobat
MS Publisher
Device Training
Internet Basics
Windows File Management
Introduction to MS Outlook
Offered this spring: Introduction To MS Outlook, MS Excel, MS Access.
Planning & Organization Skills
Event PlanningTime Mastery
Mind MappingEfficiency at Work
Getting Organized With OutlookOrganizing Your Workspace
TBDTBD
Offered this spring: Getting organized with Outlook.
NEW
ADMINISTRATIVE
PROFESSIONAL CERTIFICATE
BUSINESS PROFESSIONAL
CERTIFICATE
29
Technology Skills:
An Introduction to MS Outlook 2010This is a 2 hour introductory workshop for those who are new to Outlook 2010 and would
like to get started using the many features that Outlook 2010 has to offer.
Course Content:
Using the Reading Pane, Navigation Pane,To-Do Bar:
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Composing and sending emails.
Message options.
Formatting text.
Spell check.
Reply and forwarding.
Flagging message for follow-up .
Using color categories.
View in conversation mode.
Sorting messages.
Changing views.
Recall or resending a message.
Using Out of Office.
Delay sending a message.
Signature.
Receiving Email:
More Features:
Contacts:
Calendars:
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Adding contacts.
Viewing, editing and sorting.
Creating contact group.
Viewing a calendar.
Editing shared calendars.
Sharing your calendar.
Scheduling meetings the new data slicers in
Office 2010.
Date: Every Tuesday
Time: 10:00 am - 12:00 noon
Facilitator: Lal Matthews
Location: Computer Lab - L132
NEW
ADMINISTRATIVE
PROFESSIONAL CERTIFICATE
BUSINESS PROFESSIONAL
CERTIFICATE
30
Technology Skills:
MS AccessThis course is designed for those wishing to learn how to create Microsoft Access
databases. In this course, you will learn how to create simple tables, forms, queries and
reports. Users will create tables with various types of fields, create forms based on tables,
generate select and update queries and design reports with calculated controls.
Course Content:
Tables:
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Design tables with different field types and
properties to collect data.
Enter and edit records.
Save tables in a database file.
Create simple forms based on a table.
Use various formatting tools.
Work with different types of controls and
change properties.
Understand control layouts and remove
controls from control layouts.
Use various Autoformats to format a form.
Create select queries using various wildcards
and operators to extract information.
Create calculated fields in a query Create
action queries such as Delete and Update.
Summarize data by using using functions
such as SUM, AVERAGE, MAX AND MIN.
Forms:
Queries:
Relationships:
Validations and Restrictions:
Mail Merge:
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Set up simple relationships between tables
based on a key field.
Display related tables in a query.
Reports.
Create basic reports based on tables or
queries to display your data.
Place calculated controls on a report.
Use various the formatting tools to format
reports.
Add validations, restrictions and input masks
on fields to ensure data is consistent.
Create a mail merge with MS Word using a
query or table.
Date: Monday, May 13, 2013 and Monday, May 27, 2013
Time: 9:00 am - 4:00 pm
Facilitator: DPA Communications
Location: Computer Lab - L132
NEW
Technology Skills:
MS Excel - Intermediate/AdvancedThis course will increase your productivity, show you many advanced functions and show
you how to manage lists of data in Excel.
Course Content:
List Management:
Workbook Management:
Macros and Templates:
Introduction to Pivot Tables:
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Apply the new themes and styles to help you
create a unified design within your workbook.
Add records directly on the worksheet or use
the Data Form.
Analyze your data more efficiently using the
improved sorting command.
Create a custom sort order list and use it.
Use the Subtotal command.
Create an automatic Outline to display only
subtotals and grand totals.
Work with multiple worksheets and
consolidate data.
Protect parts of or the entire worksheet and
also protect the workbook.
Create and use a simple Macro which
records repetitive tasks in Excel.
Create a template for files you use frequently.
Learn how to create a pivot table to
summarize, organize, analyze and compare
large amounts of data
Learn how to use the new data slicers in
Office 2010.
Date: Monday, June 3, 2013 and Monday, June 10, 2013
Time: 9:00 am - 4:00 pm
Facilitator: DPA Communications
Location: Computer Lab - L132
Productivity:
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Get acquainted with the Ribbon and Quick
Access Toolbar in Office 2007 and 2010.
Get acquainted with the new Backstage View
in Office 2010.
Learn how to customize the Quick Access
Toolbar.
Create an absolute cell reference.
Use range names to quickly go to a range or
use the range name in a formula.
Identify trends in your data using the
improved conditional formatting features.
Insert cell comments to make your work
easier to review.
Use the IF, COUNTIF, SUMIF, ROUND, TODAY
and LOOKUP functions.
Nest functions such as the SUM function
with the IF function.
Show your data with the new enhanced
chart layouts and styles to make charts
more lively and informative.
Create tiny charts called Sparkline’s that
provide a visual representation of your data
in Office 2010.
Advanced Functions:
Charts:
ADMINISTRATIVE
PROFESSIONAL CERTIFICATE
BUSINESS PROFESSIONAL
CERTIFICATE
31
NEW
ADMINISTRATIVE
PROFESSIONAL CERTIFICATE
BUSINESS PROFESSIONAL
CERTIFICATE
32
Business Fundamentals:
Finance for Non-Financial AdministratorsThis workshop will take some of the mystery out of finance and accounting to give you
practical and relevant financial skills to budget and plan more effectively, and to make
better business decisions. In this workshop you will learn how to:
Budget and plan more effectively.
Make sense of financial statements.
Understand the language of finance.
Control costs and identify improvement opportunities.
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Date: Monday, June 3, 2013
Time: 8:45 am - 4:15 pm
Facilitator: Tony Mayadunne
Location: 7th Semester
Business Fundamentals:
Writing Business ReportsThis half-day session is not about the actual writing process. It is about the pre-writing or
thinking process that should always happen before you begin a report. This is the step that
will reduce your writing time and ensure your reports are well organized and meet your
readers’ needs. You’ll receive proven techniques for getting information from your head
onto paper and for highlighting key points for your readers. You’ll also learn proven
structures for laying out information, bad news, and recommendation reports.
Date: Wednesday, June 19, 2013
Time: 8:45 am - 12:00 noon
Facilitator: Jane Watson
Location: Community Room
NEW
ADMINISTRATIVE
PROFESSIONAL CERTIFICATE
BUSINESS PROFESSIONAL
CERTIFICATE
33
Business Fundamentals:
Writing Business ProposalsIn the business world, new ideas or requests for change are rarely approved without a
written submission. This half-day session focuses on business cases and proposals: two
extremely important documents for getting what you need. You’ll learn which document is
suitable for the occasion and how to “slot” your ideas into the appropriate sections.
Remember, business documents that can meet your reader’s needs and answer key
questions in a concise and organized manner are more likely to succeed.
Participants are invited to bring in the details of a proposal or a business case they are
working on.
Date: Wednesday, June 19, 2013
Time: 1:00 pm - 4:15 pm
Facilitator: Jane Watson
Location: Community Room
ADMINISTRATIVE
PROFESSIONAL CERTIFICATE
BUSINESS PROFESSIONAL
CERTIFICATE
34
Date: Wednesday, May 8, 2013 or
Wednesday, June 12, 2013
Time: 8:45 am - 12:00 noon
Facilitator: Susan Gregory
Location: Computer Lab - L132
Planning & Organizational Skills:
Getting Organized With OutlookThis half-day course provides a personalized process for you to organize your work and your
life, while providing you with the technical details of how to use a very flexible and widely
available tool: Microsoft Outlook.
Course Highlights:
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An overall method to get organized and stay
organized.
How to organize your work so you can quickly
see what your projects and priorities are.
Create tasks or appointments from emails in
seconds.
How to clean up your inbox.
Configure Outlook to reduce distraction from
incoming emails.
Shortcuts to entering contact information.
Key details for using each feature: Mail,
Calendar, Contacts, Tasks, Notes.
Benefits of Participation:
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Clear your email inbox.
Stop re-reading the same emails.
Be reminded of key contacts to follow-up
with.
Organize your tasks, projects, calendar and
contacts.
Keep all of your important information in one
place.
Save time by eliminating the need to write a
new to-do list daily.
How to upload your contacts to LinkedIn.
How to sync your Calendar, Tasks and
Contacts to your smartphone.
How to stay organized when you don’t have
a smartphone and don’t want one!
Bonus Tips:
NEW
CUSTOMER SERVICE
35
Customer Service Fundamentals - E-LearningGood customer service and strong customer relationships begin with building rapport.
Building rapport requires knowing your customer, understanding their situation, and
providing an empathetic ear for them to voice their concerns. Building rapport can lead to
great customer relationships between individuals as well as the company they represent.
This course covers how to build rapport with customers by being customer-focused.
This includes being able to connect with your customers, being positive, paying close
attention to the customers' needs, and understanding their feelings by empathizing with
them. Materials designed to support blended learning activities aligned with this course are
available from the Resources Page.
To receive a Skillsoft User ID and password you must select this course on the
Registration Form.
Creating the “Wow” in the CustomerExperience - In Class SessionIn this workshop you will learn that the term ‘customer service’ is out of date and what
matters most now is the ‘customer experience’. This cutting-edge session is about creating
experiences that connect with your customers, colleagues, or students. The Customer
Experience is all about, “how you made them feel.” We’ll help you ‘WOW’ your customers
by sharing with you how to turn ordinary moments of contact into extraordinary ones!
Date: Thursday, June 20, 2013
Time: 8:45 am - 12:00 noon
Facilitator: Theresa Syer
Location: 7th Semester
CUSTOMER SERVICE
36
Internal Customer Service - E-LearningDo you know who your customers are? In a customer-focused company, everyone knows
they are responsible for excellent external customer service, but who meets the needs of
internal customers? Whether you realize it or not, when you do things to help other people
within your company do their jobs better, you are providing internal customer service.
Internal customer service occurs every time you or a colleague requires information or a
service from someone else within the company, and the quality of that service often has a
huge impact on the overall quality of service delivered to external customers.
This course explores who internal customers are, the expectations placed on serving
internal customers, and how to treat your coworkers as you would your external
customers. Materials designed to support blended learning activities aligned with this
course are available from the Resources Page.
To receive a Skillsoft User ID and password you must select this course on the
Registration Form.
Customer Service Over the Phone - E-LearningCan you hear a smile over the phone? When you're providing customer service over the
phone – without the benefits of face-to-face interaction with your customer – it can be
challenging to establish the right relationship for excellent service. Just like for face-to-face
customer service, there are many techniques for service over the phone that can help you
to consistently deliver the best customer service.
This course covers the basic rules for answering a customer call including greeting the
customer and offering your assistance. It includes information on how to make a good
impression by listening and using questions to probe for more information, using your tone,
and being able to empathize and be sincere with the customer. This course also describes
ways of reflecting or adapting to your customer's style. In the end, customer service should
focus on how to better serve and benefit the customer. Materials designed to support
blended learning activities aligned with this course are available from the Resources Page.
To receive a Skillsoft User ID and password you must select this course on the
Registration Form.
CUSTOMER SERVICE
37
Confrontations and Conflict - E-LearningHow do you handle angry and confrontational customers? One of the most challenging,
and potentially uncomfortable responsibilities of a customer service person is dealing with
angry customers. By following a few simple techniques such as letting the customer vent,
and expressing empathy towards the customer's situation, you can usually defuse tense
situations without incident.
This course explores typical trouble spots in dealing with angry customers, including
reasons for customer dissatisfaction and things customer service people should refrain
from saying or doing to avoid adding to the customer's frustration. Materials designed to
support blended learning activities aligned with this course are available from the
Resources Page.
To receive a Skillsoft User ID and password you must select this course on the
Registration Form.
PERSONAL EFFECTIVENESS
38
Career Development CertificateThis 2 day certificate program is an extremely enlightening experience that will provide
participants with tools to take control of their careers and identify future opportunities that
are aligned with their skills, strengths, and preferences. Participants are encouraged to
bring their Insights profile to these workshops.
This module will allow you to understand your own blend of skills, experience, values,
needs and as a result, you have a far greater chance to find the job or career path that
plays to your strengths. Self-assessment involves critically reflecting on these areas so
that you can understand what type of career will fulfil you, as well as recognise the
specific skills and qualities that you have to the role.
This module will give you the opportunity to strengthen your resume and cover letters,
and give you strategies and resources for finding work that plays to your strengths.
Interviewing can be the most stressful part of a job search. This module will assist you
in developing effective interview skills that will give you an opportunity to show you are
an enthusiastic worker who would do a job well.
Career resiliency describes the ability to manage your own career success, your personal
and professional development, and your ability to adapt to the changing business
environment.
Module 1: Career Planning and Self-Assessment
Module 2: Resumes and Cover Letters
Module 3: Interviewing Skills
Module 4: Becoming Change Resiliant During Career Transition
(2-day certificate program)
Please note: Participants must attend both days.
Date: Tuesday, June 4, 2013 and Monday, June 10, 2013
Time: 8:45 am - 4:15 pm
Facilitator: Mary DiCaro
Location: Room B105
NEW
PERSONAL EFFECTIVENESS
39
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Prepare what to say to meet the needs
of your specific audience, whether it’s
one person or a room full of people.
Prepare the intro, body and conclusion
of your talk.
Tap into what it is you can personally
give to your audience.
Presentation Skills Certificate
Presentations SkillsThere are two parts to a presentation. The first component is the content of the speech. The
second is the physical and verbal delivery of it. Over the course this two-day and four module
program participants will learn how to:
Date: Thursday, May 9, 2013 and Thursday, May 16, 2013
Time: 8:45 am - 4:15 pm
Facilitator: Cathy Sobonca
Location: 7th Semester
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Improve your body language to
optimize delivery of your message.
Open up your voice.
Speak with vibrancy and commitment.
Remain calm when speaking.
Ad-lib.
Creating Powerful PresentationsParticipants will learn the steps involved in planning, preparing, designing and delivering
powerful presentations using technology. Topics include:
Date: Thursday, June 13, 2013
Time: 8:45 am - 4:15 pm
Facilitator: Tony Mayadunne
Location: Community Room
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Introduction to presentation
software, PowerPoint and Prezi.
Steps in preparing a presentation.
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presentations.
PERSONAL EFFECTIVENESS
40
Care For The Caregiver - Lunch & LearnThe role of caregiver, while often rewarding, can also take a tremendous toll on individuals
both emotionally and physically. It is critical that caregivers look after themselves as well as
the person in their care. This principle is particularly important for members of the “sandwich
generation” who are juggling both elder and child care responsibilities. Whether participants
are already caring for an aging family member or plan to take on this role in the future, this
seminar provides important information for them to consider. Topics include the emotional
and physical responses that often accompany caregiving and the development of healthy
habits and positive coping strategies.
Learning Objectives:
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Understand the emotions typically experienced by caregivers and why they occur.
Discover strategies to make caregiving easier.
Acquire tools to increase the level of satisfaction associated with the caregiver role.
Date: Friday, May 10, 2013
Time: 12:00 noon - 1:00 pm
Facilitator: Shepell-FGI
Location: 7th Semester
NEW
PERSONAL EFFECTIVENESS
41
Caring For The Aging - Lunch & LearnWith an aging population, elder care responsibilities are now becoming a reality for an
increasing number of Canadians. This multifaceted role is quite different from any other,
and many individuals find it very challenging to investigate and learn about the critical
issues they will face as caregivers for older loved ones. Being an informed caregiver,
however, will enhance one’s decision-making ability and will increase one’s likelihood of
experiencing caregiving as a positive and rewarding role.
Learning Objectives:
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Anticipate and prepare for the care of an elderly loved one.
Learn about the changes that occur as one ages.
Understand how to adapt a home to meet the evolving needs of the senior.
Discover community resources.
Date: Tuesday, June 11, 2013
Time: 12:00 noon - 1:00 pm
Facilitator: Shepell-FGI
Location: Room B106
Debt: Understanding It, Managing It,Getting Out of It - Lunch & LearnThis interactive lunch & learn session is hosted by a financial advisor. Here’s what will be
discussed during this session:
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Types of debt.
Dangers of borrowing too much.
Debt ratings and what do they mean.
Ways to reduce and avoid debt.
Date: Tuesday, May 14, 2013
Time: 12:00 noon - 1:00 pm
Facilitator: John Kaukonen,
Location: Community Room
Sun Life Financial Advisor
NEW
NEW
PERSONAL EFFECTIVENESS
42
Office ErgonomicsMany of us perform much of our work in front of a computer. The human body is generally
not designed to sit for extended periods of time or to perform repetitive tasks on the
computer. A safe and comfortable workstation is essential in reducing and preventing
strain on our muscles and joints.
This session will:
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Introduce the concept of ergonomics.
Describe the types of risk factors that pertain to an office computer workstation.
Show you how to set up a safe, healthy and comfortable workstation.
Provide an overview of good work practices that can prevent or minimize injury and
discomfort.
Date: Tuesday, May 21, 2013
Time: 10:00 am - 12:00 noon
Facilitator: Dean Case, Public Services Health & Safety Association
Location: Community Room
Date: Tuesday, June 18, 2013
Time: 10:00 am - 12:00 noon
Facilitator: Dean Case, Public Services Health & Safety Association
Location: Room D111 – Lakeshore Campus
Planning For a Healthy Financial Future -Lunch & Learn
Date: Tuesday, June 25, 2013
Time: 12:00 noon - 1:00 pm
Facilitator: John Kaukonen,
Location: Room B106
Sun Life Financial Advisor
This lunch & learn session is hoted by a financial advisor. Here’s what will be discussed
during this session:
PERSONAL EFFECTIVENESS
43
Work - Life Balance WorkshopDesigned to help individuals move toward achieving work-life balance, this workshop responds
to the overwhelming evidence that most people are stretched too thin, have too much on their
plates, and are expected to produce more results with less resources, while juggling the pressures
of family and a personal life. The facilitator creates a learning environment for participants to:
Date: Wednesday, May 22, 2013
Time: 8:45 am - 4:15 pm
Facilitator: Jim Dixon
Location: Community Room
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Financial considerations while in
good health.
Covering costs of long term care.
Health care coverage in Canada.
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What is the financial impact of suffering
from a disability or critical illness.
Do you need coverage beyond your
group plan.
How to protect yourself financially.
NEW
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Determine a personal vision for work
and life balance.
Create a plan with strategies to move
toward achieving this vision.
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Assess their current work-life balance.
Identify and understand what is getting
in their way of achieving better balance.
Discuss the roles of health and
stress management, emotional
intelligence and time management.
44
Calendar - April 2013Monday Tuesday Wednesday Thursday Friday
1 2 3 4 5
8 9 10 11 12
15 16 17 18 19
22 23 24 25 26
29 30
To Register for online learning
please complete the Spring 2013
Registration Form.
10:00 am - 12:30 pm
Pathways to Human Rights
Education and Action
8:30 am - 1:30 pm
New Employee Orientation
9:00 am – 12:00 noon
Managing Difficult
Classroom Moments
8:30 am - 4:30 pm
Mental Health
First Aid Training
8:30 am - 4:30 pm
Mental Health
First Aid Training
10:00 am - 12:30 pm
Pathways to Human Rights
Education and Action
10:00 am - 12:00 noon
An Introduction to
MS Outlook 2010
10:00 am - 12:00 noon
An Introduction to
MS Outlook 2010
10:00 am - 12:00 noon
An Introduction to
MS Outlook 2010
10:00 am - 12:00 noon
An Introduction to
MS Outlook 2010
10:00 am - 12:00 noon
An Introduction to
MS Outlook 2010
Monday Tuesday Wednesday Thursday Friday
1 2 3
6 7 8 9 10
13 14 15 16 17
20 21 22 23 24
27 28 29 30 31
45
Calendar - May 2013
8:30 am - 4:30 pm
Mental Health
First Aid Training
8:30 am - 4:30 pm
12:00 noon - 1:00 pm
Mental Health
First Aid Training
Care For The Caregiver -
Lunch & Learn
8:30 am - 4:30 pm
Mental Health
First Aid Training
8:30 am - 4:30 pm
Mental Health
First Aid Training
8:45 am - 12:00 noon
Basic Grammar and
Proofreading
8:45 am - 4:15 pm
Insights Into Communications
9:00 am - 4:00 pm
MS Access
9:00 am - 4:00 pm
MS Access
8:45 am - 4:15 pm
Presentations Skills
11:30 am - 1:30 pm
Managing Within the
Collective Agreement -
Strategic Contract Staffing
8:45 am - 4:15 pm
Presentations Skills
8:45 am - 12:00 noon
Getting Organized
With Outlook
8:45 am - 4:15 pm
10:00 am - 12:00 noon
An Introduction to
MS Outlook 2010
Mastering Minutes
and Note Taking
10:00 am - 12:00 noon
An Introduction to
MS Outlook 2010
12:00 noon - 1:00 pm
Debt: Understanding It,
Managing It, Getting Out
of It - Lunch & Learn
8:30 am - 1:30 pm
New Employee Orientation
8:45 am - 12:00 noon
Change Style Indicator
10:00 am - 12:00 noon
10:00 am - 12:00 noon
An Introduction to
MS Outlook 2010
Office Ergonomics
8:45 am - 4:15 pm
Work - Life Balance Workshop
8:45 am - 12:00 noon
Effective Feedback Skills
10:00 am - 12:00 noon
An Introduction to
MS Outlook 2010
To Register
for online learning
please complete
the Spring 2013
Registration Form.
Holiday
46
Calendar - June 2013Monday Tuesday Wednesday Thursday Friday
3 4 5 6 7
10 11 12 13 14
17 18 19 20 21
24 25 26 27 28
Online Training Courses:
9:00 am - 4:00 pm
8:45 am - 4:15 pm
MS Excel - Intermediate/
Advanced
Career Development Certificate
9:00 am - 4:00 pm
MS Excel - Intermediate/
Advanced
8:30 am - 4:30 pm
Mental Health
First Aid Training
8:45 am - 12:00 noon
Working Successfully
with Multi Generations
10:00 am - 12:00 noon
An Introduction to
MS Outlook 2010
12:00 noon - 1:00 pm
Caring For The Aging -
Lunch & Learn
8:30 am - 1:30 pm
8:45 am - 12:00 noon
New Employee Orientation
Getting Organized
With Outlook
8:45 am - 4:15 pm
Creating Powerful
Presentations
8:45 am - 12:00 noon
StrengthsQuest
8:30 am - 4:30 pm
Mental Health First Aid Training
10:00 am - 12:00 noon
Office Ergonomics
10:00 am - 12:00 noon
An Introduction to
MS Outlook 2010
8:45 am - 12:00 noon
1:00 pm - 4:15 pm
Writing Business Reports
Writing Business Proposals
8:45 am - 12:00 noon
Creating the “Wow” in the
Customer Experience - In Class
Session
8:30 am - 4:30 pm
Mental Health First Aid Training
10:00 am - 12:00 noon
AnIntroductionto
MSOutlook2010
12:00 noon - 1:00 pm
Planning For a Healthy
Financial Future
8:45 am - 4:15 pm
Franklin Covey’s 7 Habits of
Highly Effective People
8:30 am - 4:30 pm
Mental Health First
Aid Training
8:30 am - 4:30 pm
Mental Health First
Aid Training
8:30 am - 4:30 pmMental Health First Aid Training
8:45 am - 4:15 pm
10:00 am - 12:00 noonAn Introduction toMS Outlook 2010
11:30 am - 1:30 pm
Career Development Certificate
Managing Within the CollectiveAgreement: Time and Attendance
“Showcase”
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Managing Your E-mail
Targeting Your Message
Enhancing Listening Skills
Getting Results by BuildingRelationships
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Customer Service FundamentalsE-Learning
Internal Customer Service E-Learning
Customer Service Over the PhoneE-Learning
Confrontations and Conflict E-Learning
Wednesday, April 10, 2013
Pathways to Human RightsEducation and Action
Wednesday, April 17, 2013
New Employee Orientation
Thursday, April 18, 2013
Managing Difficult ClassroomMoments
Wednesday, April 24 & 25, 2013
Mental Health First Aid Training
Friday, April 26, 2013
Pathways to Human RightsEducation and Action
Friday, May 3 & 10, 2013
Mental Health First Aid Training
Tuesday, May 7, 2013
Mastering Minutes and Note Taking
Wednesday, May 8, 2013
Getting Organized With Outlook
Thursday, May 9, 2013
Managing Within the CollectiveAgreement - Strategic ContractStaffing
Thursday, May 9 & 16, 2013
Presentations Skills
Friday, May 10, 2013
Care For The Caregiver - Lunch& Learn
Monday, May 13 & 27, 2013
MS Access
Tuesday, May 14, 2013
Debt: Understanding It,Managing It, Getting Out of It -Lunch & Learn
Wednesday, May 15, 2013
New Employee Orientation
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Friday, May 17, 2013
Change Style Indicator
Tuesday, May 21, 2013
Office Ergonomics
Wednesday, May 22, 2013
Work - Life Balance Workshop
Thursday, May 23, 2013
Effective Feedback Skills
Monday, May 27, 2013
Insights Into Communications
Wednesday, May 29, 2013
Basic Grammar and Proofreading
Thursday, May 30 & 31, 2013
Mental Health First Aid Training
Monday, June 3, 2013
Finance for Non-FinancialAdministrators
Monday, June 3 & 10, 2013
MS Excel - Intermediate/Advanced
Tuesday, June 4 & Monday, June 10, 2013
Career Development Certificate
Tuesday, June 4, 2013
Managing Within the CollectiveAgreement: Time and Attendance
Tuesday, June 4 & 5, 2013
Mental Health First Aid Training
Friday, June 7, 2013
Working Successfully with MultiGenerations
Tuesday, June 11, 2013
Caring For The Aging - Lunch &Learn
Wednesday, June 12, 2013
New Employee Orientation
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Wednesday, June 12, 2013
Getting Organized With Outlook
Thursday, June 13, 2013
Creating Powerful Presentations
Friday, June 14, 2013
StrengthsQuest
Tuesday, June 18 & 25, 2013
Mental Health First Aid Training
Tuesday, June 18, 2013
Office Ergonomics
Wednesday, June 19, 2013
Writing Business Reports
Writing Business Proposals
Thursday, June 20, 2013
Creating the “Wow” in the CustomerExperience - In Class Session
Monday, June 24, 2013
Franklin Covey’s 7 Habits ofHighly Effective People
Tuesday, June 25, 2013
Planning For a Healthy FinancialFuture - Lunch & Learn
Wed., June 26 & Thurs., June 27, 2013
Mental Health First Aid Training
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Skill Soft E-Learning:
Enhancing Listening Skills
Getting Results by BuildingRelationships
Managing Your E-mail
Targeting Your Message
Customer Service Fundamentals- E-Learning
Internal Customer Service -E-Learning
Customer Service Over the Phone- E-Learning
Confrontations and Conflict -E-Learning
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Registration FormPlease copy your completed Registration Form and send it to HR Services by email at [email protected],
through internal mail, or by fax to 416-675-4708, North Campus. You will receive an email confirmation.
I would like to attend the following workshops:
If Support Staff, please ensure your Manager has approved your attendance.
Support Admin FacultyEmployee Group: Status: Full-Time Part-Time Contract(Circle One)
Manager's Signature Date(Please Print)
Manager's Name
North Lake OtherDept./School: Campus:(Circle One)
(Please Print)
Tel. Ext.:Name:
47
hrs.humber.ca/learning
Learning and Organization Development
Spring 2013