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Page 1: Learning Organization Development - Humber Collegehrs.humber.ca/assets/files/learning/Spring2013-TrainingCalendar.pdf · Learning & Organization Development Humber's vision is to

hrs.humber.ca/learning

Spring 2013

&LearningOrganization Development

Page 2: Learning Organization Development - Humber Collegehrs.humber.ca/assets/files/learning/Spring2013-TrainingCalendar.pdf · Learning & Organization Development Humber's vision is to

Learning & Organization DevelopmentHumber's vision is to provide excellence in polytechnic education. In order to

achieve that, several goals were developed, one of which is of utmost importance

to all employees. This goal states that we will “enable employees to reach their

personal potential to meet the changing learning and service needs of Humber's

students and clients.” Learning & Organization Development in the HR Services

Department, supports this goal directly by researching, designing, developing and

delivering a wide variety of workshops, seminars and professional development

opportunities for employees.

We strive to ensure every workshop we offer is job-related, skills-based, current

and delivered in an engaging, learner-centred manner. Workshops are led by either

in-house trainers or appropriate external consultants, and topics are modularized

(often 3 hours in length) so they can be expanded if required to more fully meet

the needs of the particular employee group.

This document is available in an alternate format upon request.

Page 3: Learning Organization Development - Humber Collegehrs.humber.ca/assets/files/learning/Spring2013-TrainingCalendar.pdf · Learning & Organization Development Humber's vision is to

Envision

and plan for future,

develop strategies

and plans, build

organizational

culture to support

performance.

Attract,

develop and

retain top

talent; senior,

mid-level, new

and emerging

leaders.

Provide

resources,

toolkits,

workshops,

speakers and

coaching regarding

change.

Workshops

and team

development

sessions to build

team identity and

strengthen team

effectiveness.

Develop

individual

learning and

development plans

through workshops,

coaching and

mentoring.

Learning and Organization Development

at Humber

1

Learning

Organization Development

Developing knowledge, skill and ability

Supporting individual and team development

Enhancing productivity and performance

Building organizational capacity for leadership, change and innovation

Developing the organization to ensure that it is resilient and vibrant

Building and maintaining a positive organizational culture and climate

Ensuring alignment with Humber's strategic priorities

Kate Sikerbol,

Gordon Nicoll,

Maureen Martin-Edey,

Associate Director, Organizational Effectiveness

Manager, Training & Development

Training Coordinator

Fosterstrategic

perspective

Enhanceleadership

ability

Buildcapacity

for change

Teams

Developteam

collaboration

Learning

Supportindividual

learning anddevelopment

Strategy Leadership Change

Photo credits: Cover - Maureen Martin-Edey. SSAW - Ryan Patterson.

Page 4: Learning Organization Development - Humber Collegehrs.humber.ca/assets/files/learning/Spring2013-TrainingCalendar.pdf · Learning & Organization Development Humber's vision is to

2

Learning and Organization Development

2012/2013 Statistics

In 2012/2013 total training

hours were 11,383 with 1584

participants. A breakdown of the

numbers in detail are as follows.

Support staff participated in a

total of 4511 hours,

administrative staff 2923 hours,

full-time faculty 1898 hours and

part-time contract employees

participated in 2151 hours.

Corporate Training Hours

Adm

inFT F

aculty

Support

2012/13 2011/12

5000450040003500300025002000150010005000

Participation rate for support staff

during 2012/2013 was 80%.

The admin participation rate

was 75% and faculty

participation rate was 50%.

Participation Rate by Employee Group

Adm

inFT F

aculty

Support

2012/13 2011/12

90%80%70%60%50%40%30%20%10%0%

*Please note these stats include the Mental Health First Aid training that

took place in FY 12/13.

Page 5: Learning Organization Development - Humber Collegehrs.humber.ca/assets/files/learning/Spring2013-TrainingCalendar.pdf · Learning & Organization Development Humber's vision is to

Support Staff Appreciation Week

3

Humber’s 25th Annual Support Staff Appreciation Week took place from

February 19-22, 2013. This year we celebrated the 25th Anniversary of this Professional

Development week in style with a Silver Gala themed Appreciation Luncheon.

Throughout the week Humber staff attended a variety of professional development,

college knowledge and personal development programs.

If you are interested in joining the SSAW 2014 planning committee please contact

Gordon Nicoll at [email protected].

Page 6: Learning Organization Development - Humber Collegehrs.humber.ca/assets/files/learning/Spring2013-TrainingCalendar.pdf · Learning & Organization Development Humber's vision is to

Humber’s Tuition Assistance Program

4

Are you interested in furthering your education?

Working towards a certificate, diploma or degree?

$1,000 per fiscal year

tuition fee costs only

Humber provides financial reimbursement of tuition fees if:

full-time

career-related Humber’s mission, strategic

direction and goals

accredited post-secondary institution

successful

hrs.humber.ca/learning

Humber’s strongest asset is our employees – talented people who strive to provide a rich

learning-centred experience for our students. Many employees, life-long learners

themselves, actively engage in opportunities to stay ahead of changes in their field and

enhance their knowledge, skills and abilities. To further foster this environment of

continuous learning, Humber provides some measure of financial help for those pursuing

their professional development goals with this Tuition Assistance Program.

A maximum of per employee is available and is reimbursed for

.

You are a employee of Humber: support, admin or faculty.

The course is and congruent with

.

The course is delivered by an .

You are in completing the course.

Please go to for further details and application form.

“Knowing that I have assistance to pay for courses has been advantageous.

Going back to school has helped me to grow and transform. Furthering my

education has greatly benefited my role at Humber.”

“I was very excited to discover we have funding available to us to help us

achieve our goals!”

Gordon NicollManager, Training & Development

[email protected]

ext.5681

Maureen Martin-EdeyTraining & Development Coordinator

[email protected]

ext. 4509

SHR

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5

E-learning is a developmental tool that you can utilize in your own time and at your own

pace. E-learning is not intended to replace instructor-led training courses; it is designed to

supplement traditional methods and provide a greater opportunity for your skill development.

All you need to do is register for these programs using the spring 2013 training registration

form to receive your Skillsoft user ID and password.

Managing Your Email

Targeting Your Message

Getting Results by Building Relationships

Enhancing Listening Skills

Customer Service Fundamentals: Building Rapport in Customer Relationships

Internal Customer Service

Customer Service: Dealing With Confrontation and Conflict

Customer Service: Over The Phone

Courses take between 1-3 hours to complete.

Below are the e-learning courses listed by certificate:

Professional Communications Certificate

Customer Service

Please note:

Knowledge at your Fingertips -Anytime - Anywhere

Page 8: Learning Organization Development - Humber Collegehrs.humber.ca/assets/files/learning/Spring2013-TrainingCalendar.pdf · Learning & Organization Development Humber's vision is to

Steve Bellamy, School of Creative

and Performing Arts

Tanis Boak, HR Services

Paul Griffin, The Business School

Mark Hanna, The Business School

Mark Ihnat, Centre for Teaching and

Learning

Paul Iskander, Campus Services

Chantal Joy, Student Success and

Engagement

Sharon Kinasz, Office of the Registrar

Olga Lalka, Marketing and

Communications

Jen McMillen, Student Success and

Engagement

Blair McMurchy, School of Media

Studies and Information Technology

Sanjay Puri, Financial Services

Lisa Salem-Wiseman, Liberal Arts

and Sciences

Jennifer Smith, Office of the Registrar

Theresa Steger, School of Health

Sciences

Derek Stockley, School of Social

and Community Services

Paul Ward, Liberal Arts and Sciences

Sheila West-Merker, School of

Health Sciences

Congratulations are extended to the Humber participants of the Ontario Academy who met

all program requirements and graduated from the Leadership Academy in November 2013:

Designed to enhance the leadership skills of those currently in a leadership position, the

Leadership Academy is a comprehensive 10-day program provided in a residential format

to participants from across Ontario and the United States. The program requires 13 months

to complete. Classroom study is augmented through working with a mentor, completing

individual readings, and submission of two reflection papers.

6

Leadership Academy

Candidates must be nominated by their manager, and apply to enter the program. Past

participants in the program have included chairs and deans, associate deans, directors,

program coordinators, faculty and management staff. , please

contact Kate Sikerbol, at ext. 4521.

For further information

Associate Director, Organizational Effectiveness

Page 9: Learning Organization Development - Humber Collegehrs.humber.ca/assets/files/learning/Spring2013-TrainingCalendar.pdf · Learning & Organization Development Humber's vision is to

Humber is committed to identifying and developing talent for the future. Management

Foundations is a cohort-based program designed to develop the capability of middle

managers, those who work in a supervisory role, and new and emerging leaders. Combining

theory, experiential activities, reading, and reflective exercises, the program is designed to

build on participants’ supervisory experience and enable them to further develop their

competence and confidence in a managerial role.

With participants selected from diverse areas of the college, participants learn about

different aspects of life at Humber, and build a network of colleagues that continues

beyond the completion of the program. Since 2003, 100 managers have participated in

the program which is typically delivered over the span of eight months. Content includes an

introduction to situational leadership, problem solving and decision-making, change

management, and culminates in a full day scenario-based simulation designed to help

participants integrate and apply their knowledge and skill.

For graduates of the Management Foundations Program who are now working in a

management capacity, and for those of you who have requested more, we are pleased to

offer you Management Foundations Part 2. Unlike the format for Foundations Part 1 which

is cohort based, Foundations Part 2 allows you to complete courses as they are offered

through the training schedule, and at your convenience. Basically, we have bundled

together a number of training offerings which are deemed to be essential competencies for

anyone working in a supervisory or management role. These offerings are very skill-based,

and so provide managers with a toolkit critical to success.

Applicants must apply to the program, with a recommendation from their manager.

, contact Kate Sikerbol, Associate Director, Organizational

Effectiveness, ext. 4521.

For more information

More Management Foundations: Part 2

Management Foundations

7

Page 10: Learning Organization Development - Humber Collegehrs.humber.ca/assets/files/learning/Spring2013-TrainingCalendar.pdf · Learning & Organization Development Humber's vision is to

Knowledge and ability to access and apply specialized knowledge to the

job at hand, which results in better service to our customers, students

and employees, and enhances productivity. This includes knowing and

using information of a legislated nature, college systems, and specific

college information that impacts the employee’s area of responsibility.

College

Knowledge

The ability and attitude/desire to help and serve others by meeting or exceeding

student/customer expectations. This involves seeking information about the

real, underlying needs of the student/customer, providing information, service,

or advice in a prompt and friendly way; taking personal responsibility for

correcting gaps in service delivery promptly and non-defensively, and dealing in

a respectful, win-win way with diverse and culturally different people.

Customer

Service Skills

The ability to present and receive information in the most appropriate,

effective and professional manner with a variety of colleagues and

customers/students. The knowledge of, and skill in, human relations

practices; the ability to establish and maintain good workplace

relationships in a respectful way that results in high morale, productivity

and student/employee success.

Communication/

Interpersonal

Skills

The ability to effectively supervise/influence project teams. The knowledge

and ability to inspire and maintain high levels of enthusiasm, motivation

and commitment in a productive, effective, and respectful manner.

This results in the achievement of a shared vision, goals and superior

performance through working with, and influencing others. Includes

supervisory skills such as planning, delegating, training, problem solving,

decision-making, conflict management, and team building.

Project Team/

Supervisory Skills

The ability to research and identify opportunities, analyze, plan, problem-

solve and help develop a service or product in support of departmental

objectives and strategies. Involves risk-taking, generating creative

solutions, and planning to overcome challenges.

Entrepreneurial

Skills

The knowledge and ability to manage one’s own time, stress, health, work

style, image and career development for peak performance and

satisfaction on the job.

Time/

Self-Management

The demonstrated ability to use a variety of computer software to

efficiently and effectively prepare documents, process and convey

information. The demonstrated ability to use workplace technology to

enhance productivity.

Computer/

Technical Skills

Competencies are defined as underlying characteristics of individuals that are causally related

to superior performance in a job or situation. They describe ways of thinking or behaving are

based on knowledge, skill, attitudes and values. The seven support staff competencies that

help identify staff training needs related to job performance are described below:

8

Support Staff Competencies

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Professional

Calendar

Registration Form

44

47

Overview

Basic Grammar and

Proofreading

Effective Feedback Skills

Enhancing Listening Skills

Getting Results by Building

Relationships

Insights Into

Communications

Managing Your E-mail

Mastering Minutes and

Note Taking

Targeting Your Message

20

22

23

24

24

25

26

26

27

Programs at a Glance

Effective Teams

10

11

12

12

Change Style Indicator

Franklin Covey’s 7 Habits of

Highly Effective People

StrengthsQuest

Working Successfully with

Multi Generations

Personal Effectiveness

Career Development Certificate

Presentation Skills Certificate:

Presentations Skills

Presentation Skills

Certificate: Creating

Powerful Presentations

Care For The Caregiver -

Lunch & Learn

Caring For The Aging -

Lunch & Learn

Debt: Understanding It,

Managing It, Getting Out

of It - Lunch & Learn

Office Ergonomics

Planning For a Healthy Financial

Future - Lunch & Learn

Work - Life Balance Workshop

38

39

39

40

41

41

42

43

43

Business ProfessionalCertificate

Overview

An Introduction to MS

Outlook 2010

MS Access

MS Excel - Intermediate/

Advanced

Finance for Non-Financial

Administrators

Writing Business Reports

Writing Business Proposals

Getting Organized With

Outlook

28

29

30

31

32

32

33

34

Customer Service

Creating the “Wow” in the

Customer Experience -

In Class Session

Customer Service

Fundamentals - E-Learning

Internal Customer Service -

E-Learning

Customer Service Over the

Phone - E-Learning

Confrontations and Conflict -

E-Learning

35

35

36

36

37

College Knowledge

Managing Within the

Collective Agreement -

Strategic Contract Staffing

Managing Within the

Collective Agreement:

Time and Attendance

Managing Difficult

Classroom Moments

Mental Health First Aid Training

New Employee Orientation

Occupational Health and Safety/

Preventing Workplace Violence

and Harassment Training

Pathways to Human Rights

Education and Action

13

14

15

16

17

18

19

9

Communications Certificate

Page 12: Learning Organization Development - Humber Collegehrs.humber.ca/assets/files/learning/Spring2013-TrainingCalendar.pdf · Learning & Organization Development Humber's vision is to

Change Style IndicatorThe Change Style Indicator is a change management assessment designed to measure

preferred styles in approaching and dealing with change. The Change Style Indicator

identifies strengths and pitfalls of change style characteristics. Knowing one's change style

preferences can allow individuals to work together as a team, revising work processes and

delivering more satisfactory results. It looks at factors that can impact an organization's

readiness to deal with and sustain change in challenging times.

Date: Friday, May 17, 2013

Time: 8:45 am - 12:00 noon

Facilitator: Gordon Nicoll

Location: Community Room

EFFECTIVE TEAMS

10

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EFFECTIVE TEAMS

Franklin Covey’s 7 Habits of HighlyEffective PeopleThe 7 Habits Fundamentals Workshop is a one-day course specifically designed for those

who want a fast-paced synopsis of the timeless principles of effectiveness. Those who

attend will learn the basic personal and interpersonal skills from the world-renowned

7 Habits and how to apply them to daily challenges. The workshop helps you get more

organized, and build meaningful relationships. (It is encouraged that you attend this

workshop with at least three members or more from your department.)

Understand others' needs and how to meet them.

Increase accountability and innovation.

Communicate in ways that lead to fair and positive outcomes.

Make things happen and increase efficiency.

Date: Monday, June 24, 2013

Time: 8:45 am - 4:15 pm

Facilitator: Gordon Nicoll

Location: Room B106

11

we enable greatness

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EFFECTIVE TEAMS

StrengthsQuestThe Gallup Organization has studied human behavior for more than 70 years with a goal

to help organizations and individuals maximize their performance. This resulted in the

design of an instrument and accompanying talent development program that is referred

to as Strengths Quest. The testing instrument - Clifton Strengths Finder - consists of 180

paired comparison items that are classified into 34 groupings or themes. Prior to this

workshop you will have an opportunity to complete the online Strengths Finder profile

survey to discover your top five themes of talent. In the workshop you will explore your

results and learn how to recognize and appreciate the unique talents and strengths of

others and consider how these can be used in your work. Come prepared to learn and

have some fun! To maximize the benefits of this workshop, please enroll with at least

one other person from your department.

Date: Friday, June 14, 2013

Time: 8:45 am - 12:00 noon

Facilitators: Gordon Nicoll and Nancey Adamson

Location: 7th Semester

12

Working Successfully with Multi GenerationsToday’s diverse workplace can include up to four different generations. They all hold varying

beliefs and values regarding work ethic, communication, loyalty, leadership and more. How can

you work together towards common goals without friction? What can you do to successfully

engage in a multi-generational workforce? In this session you will learn the characteristics and

needs of the different generations, how to capitalize on the strengths of different generations

and tools to create positive communication amongst the different generations. To maximize the

benefits of this workshop, please enroll with at least one other person from your department.

Date: Friday, June 7, 2013

Time: 8:45 am - 12:00 noon

Facilitator: Caroline Williams

Location: 7th Semester

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COLLEGE KNOWLEDGE

13

Managing Within the CollectiveAgreement - Strategic Contract StaffingWhat’s the difference between an Appendix D and Appendix G contract? Are there

requirements to post non-full time positions? Why do we only pay faculty for teaching contact

hours? This lively, participatory session will offer attendees an overview of all 13 different

types of non-full time contract employment opportunities currently offered at the College.

In addition to reviewing pay principles and some basic aspects of the Collective

Agreements, we will review non-full time support, administrative and academic contracts

and their features, rates, terms and limitations and what (if any) benefits are offered.

Administrative and support staff involved in the recruitment and selection of candidates

for contracts, as well as those responsible for completing and/or keying contracts are

welcome to attend. Participants will leave with a completed, handy reference guide of

features for all non-full time contracts.

Lunch will be provided.

Date: Thursday, May 9, 2013

Time: 11:30 am - 1:30 pm

Facilitators: Christy Lihou, Christa Hinds, Jennifer Cosway, and Tanis Boak

Location: Room B308

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COLLEGE KNOWLEDGE

14

Managing Within the CollectiveAgreement: Time and AttendanceThis session is for Administrators and Support Staff interested in learning more about

Humber’s time and attendance procedures and practices. So what’s the difference

between sick pay and short term disability pay? How can we learn more about sick banks

and vacation banks? In this lively lunch and learn session we will review pay principles,

benefit principles and hourly and salaried best practices for vacations, holidays, overtime

and for absences. We will look at the relevant collective agreement articles for absences.

Return to work best practices will also be covered.

Lunch will be provided.

Date: Tuesday, June 4, 2013

Time: 11:30 am - 1:30 pm

Facilitators: Christy Lihou, Christa Hinds, Jennifer Cosway, and Tanis Boak

Location: Room B105

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Managing Difficult Classroom Moments“Sometimes things seem to explode in the classroom, and what do we do then?

Knowing strategies for turning difficult encounters into learning opportunities

enables us to address important, but hot, topics such as, religion, politics, race,

class, gender, in our classroom discussions.”

- Lee Warren, Derek Bok Center

Increase awareness that difficult classroom moments are normal and frequent

occurrences in healthy learning environments;

Provide opportunities to engage in critical self-reflection that may assist

understanding of responses to difficult classroom moments; and

Present strategies and tools to more effectively intervene in difficult classroom moments.

The objectives of the presentation are to:

Date: Thursday, April 18, 2013

Time: 9:00 am – 12:00 noon

Facilitator: Nancy Simms

Location: Room B308

COLLEGE KNOWLEDGE

15

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COLLEGE KNOWLEDGE

16

Mental Health First Aid TrainingHumber is committed to equipping all employees with basic tools to effectively intervene

and support students, co-workers, and members of the public who are experiencing

mental health problems.

Improve your understanding of mental illness.

Minimize the fear and hesitation to become involved when you think someone is

experiencing a mental health problem.

Develop simple and effective intervention strategies that are relevant to your role in

the college.

When you attend this two day Mental Health First Aid Training session, you can

expect the following:

Date: Wednesday, April 24 and Thursday, April 25, 2013

Time: 8:30 am - 4:30 pm

Location: Room B106

Date: Friday, May 3 and Friday, May 10, 2013

Time: 8:30 am - 4:30 pm

Location: Community Room

Date: Thursday, May 30 and Friday, May 31, 2013

Time: 8:30 am - 4:30 pm

Location: Community Room

Date: Tuesday, June 4 and Wednesday, June 5, 2013

Time: 8:30 am - 4:30 pm

Location: Lakeshore Campus – D111

Date: Tuesday, June 18 and Wednesday, June 25, 2013

Time: 8:30 am – 4:30 pm

Location: Community Room

Date: Wednesday, June 26 and Thursday, June 27, 2013

Time: 8:30 am - 4:30 pm

Location: Room B105

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COLLEGE KNOWLEDGE

17

New Employee OrientationAt Humber we view new employee orientation as an important process that helps you

become a successful member of our community. Join us and explore Humber, discovering

resources that are available to you and critical information such as benefits, performance

appraisals, professional development opportunities and union representation. This session

will help you identify how your role contributes to Humber achieving its vision, mission and

objectives, explain the current status of Humber’s business plan and describe what the

future holds for post-secondary education and how the changes will affect Humber. You

will have an opportunity to socialize with other new employees over lunch. Your orientation

will conclude with a tour of North campus.

Date: Wednesday, April 17, 2013, or

Wednesday, May 15, 2013, or

Wednesday, June 12, 2013

Time: 8:30 am - 1:30 pm

Facilitators: Nancey Adamson and Eloise Etcubanez

Location: Room B308

Create.

A Positive Career Move.

Grow.

Innovate.

hrs.humber.ca

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COLLEGE KNOWLEDGE

18

Occupational Health and Safety/Preventing Workplace Violence andHarassment TrainingAs part of Humber’s Health and Safety Program and in keeping with the requirements of

the Occupational Health and Safety Act of Ontario, all Humber employees are required to

attend health and safety training. Departments will be informed about specific training

schedules for the following sessions:

This training session is intended to increase employees’

awareness of health and safety (H&S) in the Humber workplace. Topics covered will

include employees’ rights and responsibilities, an overview of H&S legislation, types of

workplace hazards and the procedures for addressing them, steps for reporting and

responding to workplace accidents, an overview of WSIB coverage and the Return to Work

process, prevention of workplace violence and harassment, Humber’s joint health and

safety committee, and internal/external H&S resources.

This training session is intended for Humber managers,

supervisors, and employees who manage or supervise employees/students in the course

of their work activities. Topics covered will include the role and responsibilities of the

manager and other workplace parties, health and safety legislation, the nature of H&S

due diligence, types of workplace hazards, steps for managing health and safety,

procedures for addressing workplace hazards, steps for reporting and responding to

workplace accidents, an overview of WSIB coverage and the Return to Work process,

prevention of workplace violence and harassment, Humber’s joint health and safety

committee, and internal/external H&S resources.

Any questions about the health and safety training sessions can be directed to

([email protected], ext. 5021) or

([email protected], ext. 5673).

Worker Session (half-day):

Supervisor Session (full-day):

Nancy Bryant Margaret Fung

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COLLEGE KNOWLEDGECOLLEGE KNOWLEDGE

19

Pathways to Human Rights Educationand ActionHumber is committed to providing an inclusive environment free from discrimination and

harassment. To this regard, Humber’s Human Rights Policy has been revised and now

addresses psychological/personal harassment, also known as “Bullying”. This interactive

workshop includes an overview of Humber’s Human Rights Policy within the context of the

17 grounds of discrimination, as outlined in the Ontario Human Rights Code (1962).

All employees, faculty, support and administration staff, who participated in a Humber

College Human Rights workshop prior to August 2008 are encouraged to attend one of

the sessions offered this Spring.

To increase and reinforce employees' awareness of Humber's

Human Rights Policy and its implications for action.

Increase their understanding of key Human Rights terms and concepts in order

to more effectively identify, prevent, and respond to allegations of harassment

and discrimination;

Identify ways to enhance inclusion at Humber; and

Receive an overview of Humber’s Human Rights Policy.

Goal of the Workshop:

Participants at this workshop will:

Date: Wednesday, April 10, 2013

Time: 10:00 am - 12:30 pm

Location: Room B308

Date: Friday, April 26, 2013

Time: 10:00 am - 12:30 pm

Location: Room B308

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PROFESSIONAL

COMMUNICATIONS CERTIFICATE

20

OverviewThe Professional Communications Certificate has been designed to help you build more

effective, professional communication skills in the workplace. This certificate provides

flexibility and participants can choose among a variety of workshops to customize their

certificate. Courses will cover various areas of communication including writing, listening,

reading and verbal communication skills.

By the end of the certificate, participants will have:

An enhanced self-awareness and self-understanding, including ‘insights into

communication style’.

An understanding of the communication process

Developed effective written communication skills

Determined most effective method of communication

Increased reading comprehension

More effective verbal communication skills

Improved communications through improved listening techniques

Ability to communicate effectively through difficult and conflict situations.

To receive a Certificate of Completion, you must:

Complete the foundation course, “Insights Into Communication.”

Take at least one course from each of the four communication skill areas.

Satisfactorily complete 12 of the 17 courses.

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PROFESSIONAL

COMMUNICATIONS CERTIFICATE

21

Foundation Course: Insights Into

Communications

(replaces Introduction To Communications)

Professional Communications Certificate Courses

PCC Courses Offered Spring 2013

Managing Your Email

Targeting Your Message

Enhancing Listening Skills

Getting Results By Building

Relationships

Voice and Speech

(replaces Delivering Your Verbal Message)

The Three Circles of Communication

(replaces Questioning Techniques)

Effective Feedback Skills

(replaces a Formula For Effective Feedback)

Getting Results By Building Relationships

(Skillsoft)

Reading Skills

Power Reading Skills

Managing Your Email (Skillsoft)

Verbal Communication Skills

Insights Into Communications

Effective Feedback Skills

Basic Grammar and

Proofreading

Mastering Minutes and Note

Taking

Listening Skills

From Good Listening To Great

(Replaces Empathic Listening)

Becoming a Better Listener

(Replaces How to Be an Active Listener)

Mastering Minute and Note Taking

Enhancing Listening Skills (Skillsoft)

Writing Skills

Putting a Positive Spin on Letters and Memos

Basic Grammar and Proofreading

Emails @ Work

Writing for Clarity

Targeting Your Message (Skillsoft)

Write This Way

NEW

NEW

NEW

NEW

NEW

NEW

NEW

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COMMUNICATIONS CERTIFICATE

22

Basic Grammar and ProofreadingGrammar is not static. It continues to evolve according to social customs, needs and

technology. This session reviews the rules for good grammar and provides an update on

the changes that have taken place over the past five years.

We will cover sentence structure, punctuation and the six most common errors that rob

our writing of its professionalism. We will also look at misused words and the rules for

capitalization and numbers. The workshop will conclude with some handy proofreading

techniques. By the end of the session, you will have more confidence in your ability to

write and edit.

Date: Wednesday, May 29, 2013

Time: 8:45 am - 12:00 noon

Facilitator: Jane Watson

Location: Room B105

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Effective Feedback SkillsClear and constructive feedback can be a positive experience for professional and personal

development. In this workshop you’ll gain the knowledge and the confidence so that you

can skillfully give others feedback, and in knowing how to do so, will become better able to

respond and dialogue when you’re on the receiving end of someone else’s feedback.

In this course participants will:

Explore ways to reduce feelings of vulnerability and nervousness about feedback

conversations;

Practice giving powerful feedback that offers real value to other people;

Learn the conversational steps that works best whether giving positive or

constructive feedback; and

Apply reflection questions to deepen the value of any feedback you receive.

Date: Thursday, May 23, 2013

Time: 8:45 am - 12:00 noon

Facilitator: Marion Langford

Location: Room B106

NEW

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Enhancing Listening SkillsHave you ever been taken by surprise by an unexpected deadline? Have you ever left a

meeting unsure about what was decided? Have you ever asked a supervisor for advice,

only to later forget what your supervisor told you? You can avoid problems like these by

using effective listening skills. Effective listening helps you to know what's going on in your

organization, get cooperation from your co-workers, solve problems, and be successful in

your work. However, most people don't listen very well.

This course will help you to improve your ability to listen to others. You will learn the skills

you need to understand what people say, read their unconscious nonverbal messages, and

get others to want to listen to you. You also learn how to apply these skills in a variety of

business situations such as interviews, business meetings, and negotiations.

To receive a Skillsoft User ID and password you must select this course on the

Registration Form.

Getting Results by Building RelationshipsYou have much more power than you think. As Jack London said, "Life is not always a

matter of being dealt a winning hand, but sometimes of playing a poor hand well." When it

comes to getting results when you have no authority, it is imperative that you play your best

hand. In this course, you'll learn how.

To receive a Skillsoft User ID and password you must select this course on the

Registration Form.

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Insights Into CommunicationsAlmost everything anyone wants or needs will depend on others to a great degree. Everyone’s

success at getting their wants and needs met will depend largely on the effectiveness of his or

her communication. Communication is therefore probably the most important skill on this

planet. Communication is much more than simply the words we choose to speak. It involves

the way the words are spoken as well as the body language that accompanies it. Written

communication involves both the media chosen to transmit the words and the presentation.

Studies have suggested that the actual words account for only 7% of any communication. The

essence of good communication is to impart a message in a way that the perception of the

receiver matches that of the transmitter. In other words, the style and method of our

communication is always matched to suit those with whom we are communicating.

An individual’s preferred communications style, both for transmitting (speaking) and receiving

(listening), is very much a function of their personality type. The Insights® model is built on the

extensive body of psychological research that culminates in the seminal work on personality

devised by the Swiss psychologist Carl G Jung. As a result of this research, Insights has

developed a support system or map, which can be used to enhance a person’s self-awareness

and self-understanding, including ‘insights into their communications style’.

Date: Monday, May 27, 2013

Time: 8:45 am - 4:15 pm

Facilitators: Pat Spiteri and Gordon Nicoll

Location: 7th Semester

NEW

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Mastering Minutes and Note TakingHave you found yourself in the position of being responsible for taking minutes or notes at

a meeting? Being able to identify, filter and focus on the relevant information is critical to

producing effective minutes or notes in both your professional role, and your role as a

lifelong learner. In this two-part, intensive, interactive workshop, participants learn

strategies for recording productive meeting minutes and notes, including tips for writing

business shorthand, and then practice techniques to identify and record the three kinds of

required information for meeting minutes.

Date: Tuesday, May 7, 2013

Time: 8:45 am - 4:15 pm

Facilitator: Kathryn Hughes

Location: Community Room

Managing Your E-mailE-mail has had many positive effects on our lives, but it has also increased dramatically

the volume of communication and the amount of information that the average office

worker needs to process every day. To stay on top of things, you must sort, file, respond

to, or delete every e-mail that comes to you in the run of a business day. But how do

you balance this time-consuming task with the rest of your responsibilities so that it

doesn't overwhelm you?

This course introduces techniques for managing e-mail effectively. Tips for using folders

and filters to organize e-mails for increased efficiency are addressed, and guidelines on

what e-mails are OK to immediately delete are also covered.

To receive a Skillsoft User ID and password you must select this course on the

Registration Form.

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Targeting Your MessageThis course explores key considerations for planning and delivering targeted messages. It

highlights the components involved in communication and describes what to look for when

analyzing the needs and wants of your intended audience – even if it is an audience of one.

This course also takes you through the selection of an appropriate medium and context for

a given message, and suggests strategies for delivering a well-planned message and

eliciting feedback after your message is delivered.

To receive a Skillsoft User ID and password you must select this course on the

Registration Form.

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ADMINISTRATIVE

PROFESSIONAL CERTIFICATE

BUSINESS PROFESSIONAL

CERTIFICATE

28

OverviewWe are excited to announce that we are updating the current Administrative Professional

Certificate. This includes and an update

of course offerings. At this time we are now offering courses in three different competency

areas: Technology, Business Fundamentals and Planning and Organization skills. We will

continue to expand our Business Professional Certificate, so please keep an eye out for these

new offerings and a full listing of Business Professional Certificate programs in the fall 2013.

a new name: Business Professional Certificate

If you are currently working towards your APC please contact Maureen Martin-Edey on

extension #4509 and we will work with you to transition you to the new certificate.

Business Fundamentals

Writing ReportsFinance for Non-Financial Administrators

Preparing ProposalsCreating Effective Business Plans

Project ManagementGoal Setting

TBDTBD

Offered this spring: Finance for non-financial, Writing business reports, preparing proposals.

Level 1

Technology Skills

Level 2 Specialized

Introduction to MS Office MS Word

MS Excel

MS PowerPoint

MS Access

MS Excel - Formulas

Adobe Acrobat

MS Publisher

Device Training

Internet Basics

Windows File Management

Introduction to MS Outlook

Offered this spring: Introduction To MS Outlook, MS Excel, MS Access.

Planning & Organization Skills

Event PlanningTime Mastery

Mind MappingEfficiency at Work

Getting Organized With OutlookOrganizing Your Workspace

TBDTBD

Offered this spring: Getting organized with Outlook.

NEW

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Technology Skills:

An Introduction to MS Outlook 2010This is a 2 hour introductory workshop for those who are new to Outlook 2010 and would

like to get started using the many features that Outlook 2010 has to offer.

Course Content:

Using the Reading Pane, Navigation Pane,To-Do Bar:

Composing and sending emails.

Message options.

Formatting text.

Spell check.

Reply and forwarding.

Flagging message for follow-up .

Using color categories.

View in conversation mode.

Sorting messages.

Changing views.

Recall or resending a message.

Using Out of Office.

Delay sending a message.

Signature.

Receiving Email:

More Features:

Contacts:

Calendars:

Adding contacts.

Viewing, editing and sorting.

Creating contact group.

Viewing a calendar.

Editing shared calendars.

Sharing your calendar.

Scheduling meetings the new data slicers in

Office 2010.

Date: Every Tuesday

Time: 10:00 am - 12:00 noon

Facilitator: Lal Matthews

Location: Computer Lab - L132

NEW

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30

Technology Skills:

MS AccessThis course is designed for those wishing to learn how to create Microsoft Access

databases. In this course, you will learn how to create simple tables, forms, queries and

reports. Users will create tables with various types of fields, create forms based on tables,

generate select and update queries and design reports with calculated controls.

Course Content:

Tables:

Design tables with different field types and

properties to collect data.

Enter and edit records.

Save tables in a database file.

Create simple forms based on a table.

Use various formatting tools.

Work with different types of controls and

change properties.

Understand control layouts and remove

controls from control layouts.

Use various Autoformats to format a form.

Create select queries using various wildcards

and operators to extract information.

Create calculated fields in a query Create

action queries such as Delete and Update.

Summarize data by using using functions

such as SUM, AVERAGE, MAX AND MIN.

Forms:

Queries:

Relationships:

Validations and Restrictions:

Mail Merge:

Set up simple relationships between tables

based on a key field.

Display related tables in a query.

Reports.

Create basic reports based on tables or

queries to display your data.

Place calculated controls on a report.

Use various the formatting tools to format

reports.

Add validations, restrictions and input masks

on fields to ensure data is consistent.

Create a mail merge with MS Word using a

query or table.

Date: Monday, May 13, 2013 and Monday, May 27, 2013

Time: 9:00 am - 4:00 pm

Facilitator: DPA Communications

Location: Computer Lab - L132

NEW

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Technology Skills:

MS Excel - Intermediate/AdvancedThis course will increase your productivity, show you many advanced functions and show

you how to manage lists of data in Excel.

Course Content:

List Management:

Workbook Management:

Macros and Templates:

Introduction to Pivot Tables:

Apply the new themes and styles to help you

create a unified design within your workbook.

Add records directly on the worksheet or use

the Data Form.

Analyze your data more efficiently using the

improved sorting command.

Create a custom sort order list and use it.

Use the Subtotal command.

Create an automatic Outline to display only

subtotals and grand totals.

Work with multiple worksheets and

consolidate data.

Protect parts of or the entire worksheet and

also protect the workbook.

Create and use a simple Macro which

records repetitive tasks in Excel.

Create a template for files you use frequently.

Learn how to create a pivot table to

summarize, organize, analyze and compare

large amounts of data

Learn how to use the new data slicers in

Office 2010.

Date: Monday, June 3, 2013 and Monday, June 10, 2013

Time: 9:00 am - 4:00 pm

Facilitator: DPA Communications

Location: Computer Lab - L132

Productivity:

Get acquainted with the Ribbon and Quick

Access Toolbar in Office 2007 and 2010.

Get acquainted with the new Backstage View

in Office 2010.

Learn how to customize the Quick Access

Toolbar.

Create an absolute cell reference.

Use range names to quickly go to a range or

use the range name in a formula.

Identify trends in your data using the

improved conditional formatting features.

Insert cell comments to make your work

easier to review.

Use the IF, COUNTIF, SUMIF, ROUND, TODAY

and LOOKUP functions.

Nest functions such as the SUM function

with the IF function.

Show your data with the new enhanced

chart layouts and styles to make charts

more lively and informative.

Create tiny charts called Sparkline’s that

provide a visual representation of your data

in Office 2010.

Advanced Functions:

Charts:

ADMINISTRATIVE

PROFESSIONAL CERTIFICATE

BUSINESS PROFESSIONAL

CERTIFICATE

31

NEW

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32

Business Fundamentals:

Finance for Non-Financial AdministratorsThis workshop will take some of the mystery out of finance and accounting to give you

practical and relevant financial skills to budget and plan more effectively, and to make

better business decisions. In this workshop you will learn how to:

Budget and plan more effectively.

Make sense of financial statements.

Understand the language of finance.

Control costs and identify improvement opportunities.

Date: Monday, June 3, 2013

Time: 8:45 am - 4:15 pm

Facilitator: Tony Mayadunne

Location: 7th Semester

Business Fundamentals:

Writing Business ReportsThis half-day session is not about the actual writing process. It is about the pre-writing or

thinking process that should always happen before you begin a report. This is the step that

will reduce your writing time and ensure your reports are well organized and meet your

readers’ needs. You’ll receive proven techniques for getting information from your head

onto paper and for highlighting key points for your readers. You’ll also learn proven

structures for laying out information, bad news, and recommendation reports.

Date: Wednesday, June 19, 2013

Time: 8:45 am - 12:00 noon

Facilitator: Jane Watson

Location: Community Room

NEW

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33

Business Fundamentals:

Writing Business ProposalsIn the business world, new ideas or requests for change are rarely approved without a

written submission. This half-day session focuses on business cases and proposals: two

extremely important documents for getting what you need. You’ll learn which document is

suitable for the occasion and how to “slot” your ideas into the appropriate sections.

Remember, business documents that can meet your reader’s needs and answer key

questions in a concise and organized manner are more likely to succeed.

Participants are invited to bring in the details of a proposal or a business case they are

working on.

Date: Wednesday, June 19, 2013

Time: 1:00 pm - 4:15 pm

Facilitator: Jane Watson

Location: Community Room

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34

Date: Wednesday, May 8, 2013 or

Wednesday, June 12, 2013

Time: 8:45 am - 12:00 noon

Facilitator: Susan Gregory

Location: Computer Lab - L132

Planning & Organizational Skills:

Getting Organized With OutlookThis half-day course provides a personalized process for you to organize your work and your

life, while providing you with the technical details of how to use a very flexible and widely

available tool: Microsoft Outlook.

Course Highlights:

An overall method to get organized and stay

organized.

How to organize your work so you can quickly

see what your projects and priorities are.

Create tasks or appointments from emails in

seconds.

How to clean up your inbox.

Configure Outlook to reduce distraction from

incoming emails.

Shortcuts to entering contact information.

Key details for using each feature: Mail,

Calendar, Contacts, Tasks, Notes.

Benefits of Participation:

Clear your email inbox.

Stop re-reading the same emails.

Be reminded of key contacts to follow-up

with.

Organize your tasks, projects, calendar and

contacts.

Keep all of your important information in one

place.

Save time by eliminating the need to write a

new to-do list daily.

How to upload your contacts to LinkedIn.

How to sync your Calendar, Tasks and

Contacts to your smartphone.

How to stay organized when you don’t have

a smartphone and don’t want one!

Bonus Tips:

NEW

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Customer Service Fundamentals - E-LearningGood customer service and strong customer relationships begin with building rapport.

Building rapport requires knowing your customer, understanding their situation, and

providing an empathetic ear for them to voice their concerns. Building rapport can lead to

great customer relationships between individuals as well as the company they represent.

This course covers how to build rapport with customers by being customer-focused.

This includes being able to connect with your customers, being positive, paying close

attention to the customers' needs, and understanding their feelings by empathizing with

them. Materials designed to support blended learning activities aligned with this course are

available from the Resources Page.

To receive a Skillsoft User ID and password you must select this course on the

Registration Form.

Creating the “Wow” in the CustomerExperience - In Class SessionIn this workshop you will learn that the term ‘customer service’ is out of date and what

matters most now is the ‘customer experience’. This cutting-edge session is about creating

experiences that connect with your customers, colleagues, or students. The Customer

Experience is all about, “how you made them feel.” We’ll help you ‘WOW’ your customers

by sharing with you how to turn ordinary moments of contact into extraordinary ones!

Date: Thursday, June 20, 2013

Time: 8:45 am - 12:00 noon

Facilitator: Theresa Syer

Location: 7th Semester

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Internal Customer Service - E-LearningDo you know who your customers are? In a customer-focused company, everyone knows

they are responsible for excellent external customer service, but who meets the needs of

internal customers? Whether you realize it or not, when you do things to help other people

within your company do their jobs better, you are providing internal customer service.

Internal customer service occurs every time you or a colleague requires information or a

service from someone else within the company, and the quality of that service often has a

huge impact on the overall quality of service delivered to external customers.

This course explores who internal customers are, the expectations placed on serving

internal customers, and how to treat your coworkers as you would your external

customers. Materials designed to support blended learning activities aligned with this

course are available from the Resources Page.

To receive a Skillsoft User ID and password you must select this course on the

Registration Form.

Customer Service Over the Phone - E-LearningCan you hear a smile over the phone? When you're providing customer service over the

phone – without the benefits of face-to-face interaction with your customer – it can be

challenging to establish the right relationship for excellent service. Just like for face-to-face

customer service, there are many techniques for service over the phone that can help you

to consistently deliver the best customer service.

This course covers the basic rules for answering a customer call including greeting the

customer and offering your assistance. It includes information on how to make a good

impression by listening and using questions to probe for more information, using your tone,

and being able to empathize and be sincere with the customer. This course also describes

ways of reflecting or adapting to your customer's style. In the end, customer service should

focus on how to better serve and benefit the customer. Materials designed to support

blended learning activities aligned with this course are available from the Resources Page.

To receive a Skillsoft User ID and password you must select this course on the

Registration Form.

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Confrontations and Conflict - E-LearningHow do you handle angry and confrontational customers? One of the most challenging,

and potentially uncomfortable responsibilities of a customer service person is dealing with

angry customers. By following a few simple techniques such as letting the customer vent,

and expressing empathy towards the customer's situation, you can usually defuse tense

situations without incident.

This course explores typical trouble spots in dealing with angry customers, including

reasons for customer dissatisfaction and things customer service people should refrain

from saying or doing to avoid adding to the customer's frustration. Materials designed to

support blended learning activities aligned with this course are available from the

Resources Page.

To receive a Skillsoft User ID and password you must select this course on the

Registration Form.

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PERSONAL EFFECTIVENESS

38

Career Development CertificateThis 2 day certificate program is an extremely enlightening experience that will provide

participants with tools to take control of their careers and identify future opportunities that

are aligned with their skills, strengths, and preferences. Participants are encouraged to

bring their Insights profile to these workshops.

This module will allow you to understand your own blend of skills, experience, values,

needs and as a result, you have a far greater chance to find the job or career path that

plays to your strengths. Self-assessment involves critically reflecting on these areas so

that you can understand what type of career will fulfil you, as well as recognise the

specific skills and qualities that you have to the role.

This module will give you the opportunity to strengthen your resume and cover letters,

and give you strategies and resources for finding work that plays to your strengths.

Interviewing can be the most stressful part of a job search. This module will assist you

in developing effective interview skills that will give you an opportunity to show you are

an enthusiastic worker who would do a job well.

Career resiliency describes the ability to manage your own career success, your personal

and professional development, and your ability to adapt to the changing business

environment.

Module 1: Career Planning and Self-Assessment

Module 2: Resumes and Cover Letters

Module 3: Interviewing Skills

Module 4: Becoming Change Resiliant During Career Transition

(2-day certificate program)

Please note: Participants must attend both days.

Date: Tuesday, June 4, 2013 and Monday, June 10, 2013

Time: 8:45 am - 4:15 pm

Facilitator: Mary DiCaro

Location: Room B105

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NEW

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Prepare what to say to meet the needs

of your specific audience, whether it’s

one person or a room full of people.

Prepare the intro, body and conclusion

of your talk.

Tap into what it is you can personally

give to your audience.

Presentation Skills Certificate

Presentations SkillsThere are two parts to a presentation. The first component is the content of the speech. The

second is the physical and verbal delivery of it. Over the course this two-day and four module

program participants will learn how to:

Date: Thursday, May 9, 2013 and Thursday, May 16, 2013

Time: 8:45 am - 4:15 pm

Facilitator: Cathy Sobonca

Location: 7th Semester

Improve your body language to

optimize delivery of your message.

Open up your voice.

Speak with vibrancy and commitment.

Remain calm when speaking.

Ad-lib.

Creating Powerful PresentationsParticipants will learn the steps involved in planning, preparing, designing and delivering

powerful presentations using technology. Topics include:

Date: Thursday, June 13, 2013

Time: 8:45 am - 4:15 pm

Facilitator: Tony Mayadunne

Location: Community Room

Introduction to presentation

software, PowerPoint and Prezi.

Steps in preparing a presentation.

� Designing and assessing impactful

presentations.

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PERSONAL EFFECTIVENESS

40

Care For The Caregiver - Lunch & LearnThe role of caregiver, while often rewarding, can also take a tremendous toll on individuals

both emotionally and physically. It is critical that caregivers look after themselves as well as

the person in their care. This principle is particularly important for members of the “sandwich

generation” who are juggling both elder and child care responsibilities. Whether participants

are already caring for an aging family member or plan to take on this role in the future, this

seminar provides important information for them to consider. Topics include the emotional

and physical responses that often accompany caregiving and the development of healthy

habits and positive coping strategies.

Learning Objectives:

Understand the emotions typically experienced by caregivers and why they occur.

Discover strategies to make caregiving easier.

Acquire tools to increase the level of satisfaction associated with the caregiver role.

Date: Friday, May 10, 2013

Time: 12:00 noon - 1:00 pm

Facilitator: Shepell-FGI

Location: 7th Semester

NEW

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Caring For The Aging - Lunch & LearnWith an aging population, elder care responsibilities are now becoming a reality for an

increasing number of Canadians. This multifaceted role is quite different from any other,

and many individuals find it very challenging to investigate and learn about the critical

issues they will face as caregivers for older loved ones. Being an informed caregiver,

however, will enhance one’s decision-making ability and will increase one’s likelihood of

experiencing caregiving as a positive and rewarding role.

Learning Objectives:

Anticipate and prepare for the care of an elderly loved one.

Learn about the changes that occur as one ages.

Understand how to adapt a home to meet the evolving needs of the senior.

Discover community resources.

Date: Tuesday, June 11, 2013

Time: 12:00 noon - 1:00 pm

Facilitator: Shepell-FGI

Location: Room B106

Debt: Understanding It, Managing It,Getting Out of It - Lunch & LearnThis interactive lunch & learn session is hosted by a financial advisor. Here’s what will be

discussed during this session:

Types of debt.

Dangers of borrowing too much.

Debt ratings and what do they mean.

Ways to reduce and avoid debt.

Date: Tuesday, May 14, 2013

Time: 12:00 noon - 1:00 pm

Facilitator: John Kaukonen,

Location: Community Room

Sun Life Financial Advisor

NEW

NEW

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Office ErgonomicsMany of us perform much of our work in front of a computer. The human body is generally

not designed to sit for extended periods of time or to perform repetitive tasks on the

computer. A safe and comfortable workstation is essential in reducing and preventing

strain on our muscles and joints.

This session will:

Introduce the concept of ergonomics.

Describe the types of risk factors that pertain to an office computer workstation.

Show you how to set up a safe, healthy and comfortable workstation.

Provide an overview of good work practices that can prevent or minimize injury and

discomfort.

Date: Tuesday, May 21, 2013

Time: 10:00 am - 12:00 noon

Facilitator: Dean Case, Public Services Health & Safety Association

Location: Community Room

Date: Tuesday, June 18, 2013

Time: 10:00 am - 12:00 noon

Facilitator: Dean Case, Public Services Health & Safety Association

Location: Room D111 – Lakeshore Campus

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Planning For a Healthy Financial Future -Lunch & Learn

Date: Tuesday, June 25, 2013

Time: 12:00 noon - 1:00 pm

Facilitator: John Kaukonen,

Location: Room B106

Sun Life Financial Advisor

This lunch & learn session is hoted by a financial advisor. Here’s what will be discussed

during this session:

PERSONAL EFFECTIVENESS

43

Work - Life Balance WorkshopDesigned to help individuals move toward achieving work-life balance, this workshop responds

to the overwhelming evidence that most people are stretched too thin, have too much on their

plates, and are expected to produce more results with less resources, while juggling the pressures

of family and a personal life. The facilitator creates a learning environment for participants to:

Date: Wednesday, May 22, 2013

Time: 8:45 am - 4:15 pm

Facilitator: Jim Dixon

Location: Community Room

Financial considerations while in

good health.

Covering costs of long term care.

Health care coverage in Canada.

What is the financial impact of suffering

from a disability or critical illness.

Do you need coverage beyond your

group plan.

How to protect yourself financially.

NEW

NEW

Determine a personal vision for work

and life balance.

Create a plan with strategies to move

toward achieving this vision.

Assess their current work-life balance.

Identify and understand what is getting

in their way of achieving better balance.

Discuss the roles of health and

stress management, emotional

intelligence and time management.

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44

Calendar - April 2013Monday Tuesday Wednesday Thursday Friday

1 2 3 4 5

8 9 10 11 12

15 16 17 18 19

22 23 24 25 26

29 30

To Register for online learning

please complete the Spring 2013

Registration Form.

10:00 am - 12:30 pm

Pathways to Human Rights

Education and Action

8:30 am - 1:30 pm

New Employee Orientation

9:00 am – 12:00 noon

Managing Difficult

Classroom Moments

8:30 am - 4:30 pm

Mental Health

First Aid Training

8:30 am - 4:30 pm

Mental Health

First Aid Training

10:00 am - 12:30 pm

Pathways to Human Rights

Education and Action

10:00 am - 12:00 noon

An Introduction to

MS Outlook 2010

10:00 am - 12:00 noon

An Introduction to

MS Outlook 2010

10:00 am - 12:00 noon

An Introduction to

MS Outlook 2010

10:00 am - 12:00 noon

An Introduction to

MS Outlook 2010

10:00 am - 12:00 noon

An Introduction to

MS Outlook 2010

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Monday Tuesday Wednesday Thursday Friday

1 2 3

6 7 8 9 10

13 14 15 16 17

20 21 22 23 24

27 28 29 30 31

45

Calendar - May 2013

8:30 am - 4:30 pm

Mental Health

First Aid Training

8:30 am - 4:30 pm

12:00 noon - 1:00 pm

Mental Health

First Aid Training

Care For The Caregiver -

Lunch & Learn

8:30 am - 4:30 pm

Mental Health

First Aid Training

8:30 am - 4:30 pm

Mental Health

First Aid Training

8:45 am - 12:00 noon

Basic Grammar and

Proofreading

8:45 am - 4:15 pm

Insights Into Communications

9:00 am - 4:00 pm

MS Access

9:00 am - 4:00 pm

MS Access

8:45 am - 4:15 pm

Presentations Skills

11:30 am - 1:30 pm

Managing Within the

Collective Agreement -

Strategic Contract Staffing

8:45 am - 4:15 pm

Presentations Skills

8:45 am - 12:00 noon

Getting Organized

With Outlook

8:45 am - 4:15 pm

10:00 am - 12:00 noon

An Introduction to

MS Outlook 2010

Mastering Minutes

and Note Taking

10:00 am - 12:00 noon

An Introduction to

MS Outlook 2010

12:00 noon - 1:00 pm

Debt: Understanding It,

Managing It, Getting Out

of It - Lunch & Learn

8:30 am - 1:30 pm

New Employee Orientation

8:45 am - 12:00 noon

Change Style Indicator

10:00 am - 12:00 noon

10:00 am - 12:00 noon

An Introduction to

MS Outlook 2010

Office Ergonomics

8:45 am - 4:15 pm

Work - Life Balance Workshop

8:45 am - 12:00 noon

Effective Feedback Skills

10:00 am - 12:00 noon

An Introduction to

MS Outlook 2010

To Register

for online learning

please complete

the Spring 2013

Registration Form.

Holiday

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46

Calendar - June 2013Monday Tuesday Wednesday Thursday Friday

3 4 5 6 7

10 11 12 13 14

17 18 19 20 21

24 25 26 27 28

Online Training Courses:

9:00 am - 4:00 pm

8:45 am - 4:15 pm

MS Excel - Intermediate/

Advanced

Career Development Certificate

9:00 am - 4:00 pm

MS Excel - Intermediate/

Advanced

8:30 am - 4:30 pm

Mental Health

First Aid Training

8:45 am - 12:00 noon

Working Successfully

with Multi Generations

10:00 am - 12:00 noon

An Introduction to

MS Outlook 2010

12:00 noon - 1:00 pm

Caring For The Aging -

Lunch & Learn

8:30 am - 1:30 pm

8:45 am - 12:00 noon

New Employee Orientation

Getting Organized

With Outlook

8:45 am - 4:15 pm

Creating Powerful

Presentations

8:45 am - 12:00 noon

StrengthsQuest

8:30 am - 4:30 pm

Mental Health First Aid Training

10:00 am - 12:00 noon

Office Ergonomics

10:00 am - 12:00 noon

An Introduction to

MS Outlook 2010

8:45 am - 12:00 noon

1:00 pm - 4:15 pm

Writing Business Reports

Writing Business Proposals

8:45 am - 12:00 noon

Creating the “Wow” in the

Customer Experience - In Class

Session

8:30 am - 4:30 pm

Mental Health First Aid Training

10:00 am - 12:00 noon

AnIntroductionto

MSOutlook2010

12:00 noon - 1:00 pm

Planning For a Healthy

Financial Future

8:45 am - 4:15 pm

Franklin Covey’s 7 Habits of

Highly Effective People

8:30 am - 4:30 pm

Mental Health First

Aid Training

8:30 am - 4:30 pm

Mental Health First

Aid Training

8:30 am - 4:30 pmMental Health First Aid Training

8:45 am - 4:15 pm

10:00 am - 12:00 noonAn Introduction toMS Outlook 2010

11:30 am - 1:30 pm

Career Development Certificate

Managing Within the CollectiveAgreement: Time and Attendance

“Showcase”

Managing Your E-mail

Targeting Your Message

Enhancing Listening Skills

Getting Results by BuildingRelationships

Customer Service FundamentalsE-Learning

Internal Customer Service E-Learning

Customer Service Over the PhoneE-Learning

Confrontations and Conflict E-Learning

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Wednesday, April 10, 2013

Pathways to Human RightsEducation and Action

Wednesday, April 17, 2013

New Employee Orientation

Thursday, April 18, 2013

Managing Difficult ClassroomMoments

Wednesday, April 24 & 25, 2013

Mental Health First Aid Training

Friday, April 26, 2013

Pathways to Human RightsEducation and Action

Friday, May 3 & 10, 2013

Mental Health First Aid Training

Tuesday, May 7, 2013

Mastering Minutes and Note Taking

Wednesday, May 8, 2013

Getting Organized With Outlook

Thursday, May 9, 2013

Managing Within the CollectiveAgreement - Strategic ContractStaffing

Thursday, May 9 & 16, 2013

Presentations Skills

Friday, May 10, 2013

Care For The Caregiver - Lunch& Learn

Monday, May 13 & 27, 2013

MS Access

Tuesday, May 14, 2013

Debt: Understanding It,Managing It, Getting Out of It -Lunch & Learn

Wednesday, May 15, 2013

New Employee Orientation

Friday, May 17, 2013

Change Style Indicator

Tuesday, May 21, 2013

Office Ergonomics

Wednesday, May 22, 2013

Work - Life Balance Workshop

Thursday, May 23, 2013

Effective Feedback Skills

Monday, May 27, 2013

Insights Into Communications

Wednesday, May 29, 2013

Basic Grammar and Proofreading

Thursday, May 30 & 31, 2013

Mental Health First Aid Training

Monday, June 3, 2013

Finance for Non-FinancialAdministrators

Monday, June 3 & 10, 2013

MS Excel - Intermediate/Advanced

Tuesday, June 4 & Monday, June 10, 2013

Career Development Certificate

Tuesday, June 4, 2013

Managing Within the CollectiveAgreement: Time and Attendance

Tuesday, June 4 & 5, 2013

Mental Health First Aid Training

Friday, June 7, 2013

Working Successfully with MultiGenerations

Tuesday, June 11, 2013

Caring For The Aging - Lunch &Learn

Wednesday, June 12, 2013

New Employee Orientation

Wednesday, June 12, 2013

Getting Organized With Outlook

Thursday, June 13, 2013

Creating Powerful Presentations

Friday, June 14, 2013

StrengthsQuest

Tuesday, June 18 & 25, 2013

Mental Health First Aid Training

Tuesday, June 18, 2013

Office Ergonomics

Wednesday, June 19, 2013

Writing Business Reports

Writing Business Proposals

Thursday, June 20, 2013

Creating the “Wow” in the CustomerExperience - In Class Session

Monday, June 24, 2013

Franklin Covey’s 7 Habits ofHighly Effective People

Tuesday, June 25, 2013

Planning For a Healthy FinancialFuture - Lunch & Learn

Wed., June 26 & Thurs., June 27, 2013

Mental Health First Aid Training

Skill Soft E-Learning:

Enhancing Listening Skills

Getting Results by BuildingRelationships

Managing Your E-mail

Targeting Your Message

Customer Service Fundamentals- E-Learning

Internal Customer Service -E-Learning

Customer Service Over the Phone- E-Learning

Confrontations and Conflict -E-Learning

Registration FormPlease copy your completed Registration Form and send it to HR Services by email at [email protected],

through internal mail, or by fax to 416-675-4708, North Campus. You will receive an email confirmation.

I would like to attend the following workshops:

If Support Staff, please ensure your Manager has approved your attendance.

Support Admin FacultyEmployee Group: Status: Full-Time Part-Time Contract(Circle One)

Manager's Signature Date(Please Print)

Manager's Name

North Lake OtherDept./School: Campus:(Circle One)

(Please Print)

Tel. Ext.:Name:

47

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hrs.humber.ca/learning

Learning and Organization Development

Spring 2013