lean startup & ux for agile teams

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@LukasFittl Lean Startup & UX for Agile Teams

Post on 21-Oct-2014

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Talk at Lean Oslo in November 2013.

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Page 1: Lean Startup & UX for Agile Teams

@LukasFittl

Lean Startup & UXfor Agile Teams

Page 2: Lean Startup & UX for Agile Teams

Startup Founder

@LukasFittl

Page 3: Lean Startup & UX for Agile Teams

Spark59

&

Page 4: Lean Startup & UX for Agile Teams

Recently:

pganalyze.com

Page 5: Lean Startup & UX for Agile Teams

When Agile is not enough

Page 6: Lean Startup & UX for Agile Teams

Idea ReleaseAgile Development

Page 7: Lean Startup & UX for Agile Teams

IdeaWhich Idea? Did ItHave an Effect?

ReleaseAgile Development

Page 8: Lean Startup & UX for Agile Teams

IdeaWhich Idea? Did ItHave an Effect?

ReleaseAgile Development

Page 9: Lean Startup & UX for Agile Teams

IdeaWrong Idea. Did ItHave an Effect?

ReleaseAgile Development

Page 10: Lean Startup & UX for Agile Teams

IdeaWrong Idea. No Effect.ReleaseAgile Development

Wrong Idea= Zero Business Impact

Page 11: Lean Startup & UX for Agile Teams

IdeaWhich Idea? Did ItHave an Effect?

ReleaseAgile Development

Page 12: Lean Startup & UX for Agile Teams

IdeaRight Idea. Did ItHave an Effect?

ReleaseAgile Development

Page 13: Lean Startup & UX for Agile Teams

IdeaDid It

Have an Effect?ReleaseAgile DevelopmentRight Idea.

Page 14: Lean Startup & UX for Agile Teams

Idea ReleaseAgile Development No Effect.

Wrong Implementation= Zero Business Impact

Right Idea.

Page 15: Lean Startup & UX for Agile Teams

Idea ReleaseAgile Development

Tweak It!

No Effect.Right Idea.

Page 16: Lean Startup & UX for Agile Teams

&Making The Right Feature

Making The Feature Right

Page 17: Lean Startup & UX for Agile Teams

Ship working software.

Page 18: Lean Startup & UX for Agile Teams

Ship working software.Ship the right software.

Page 19: Lean Startup & UX for Agile Teams

Prioritization FastIterations

Focus onOutcome

Page 20: Lean Startup & UX for Agile Teams

Prioritization FastIterations

Focus onOutcome

Page 21: Lean Startup & UX for Agile Teams

Prioritization FastIterations

Focus onOutcome

Page 22: Lean Startup & UX for Agile Teams

Prioritization FastIterations

Focus onOutcome

Page 23: Lean Startup & UX for Agile Teams

IdeaWrong Idea. No Effect.ReleaseAgile Development

Wrong Idea= Zero Business Impact

Prioritization

Page 24: Lean Startup & UX for Agile Teams

When we Build all ideas:

IdeaWrong Idea. No Effect.ReleaseAgile Development

IdeaWrong Idea. No Effect.ReleaseAgile Development

IdeaWrong Idea. No Effect.ReleaseAgile Development

Prioritization

Page 25: Lean Startup & UX for Agile Teams

Good Idea=

Information

Prioritization

Page 26: Lean Startup & UX for Agile Teams

We want Better Informationabout the Market, Customers, etc

Bad Idea Ok Idea Great Idea

Inform

ation

Successful

Has Potential

Prioritization

Page 27: Lean Startup & UX for Agile Teams

Finding Information

Prioritization

Page 28: Lean Startup & UX for Agile Teams

Quantitative Qualitative

Generative SurveysInterviews

Contextual InquiryMental Models

InterviewsDiary Studies

Evaluative

Automated Card SortSurveys

Automated StudiesAnalytics

A/B TestingMulti-Variant Testing

Usability TestingModerated Card Sort

Wizard of Oz

By @JohannaKoll, based on work by Janice Fraser, Nate Bolt & Christian Rohrer

Page 29: Lean Startup & UX for Agile Teams

Who is the customer?Why do they care?What are they buying?

Prioritization

Page 30: Lean Startup & UX for Agile Teams

Customer Interviews

?!

Customer Interviewer

Prioritization

Page 31: Lean Startup & UX for Agile Teams

Customer Interviews

?!

Customer Interviewer

Note Taker

Prioritization

Page 32: Lean Startup & UX for Agile Teams

Image Credit: http://jennycham.co.uk/?page_id=408

Prioritization

Page 33: Lean Startup & UX for Agile Teams

On-Location Workshops

Prioritization

Page 34: Lean Startup & UX for Agile Teams

Test Out before you Build:Low-Fidelity Prototypes

Prioritization

Page 35: Lean Startup & UX for Agile Teams

Sketches

Prioritization

Page 36: Lean Startup & UX for Agile Teams

Story BoardsPrioritization

Page 37: Lean Startup & UX for Agile Teams

Keynote Prototypes

Prioritization

Page 38: Lean Startup & UX for Agile Teams

Inside-the-Building Comfort Zone

Customer Interview

(Paper) Prototype

MVP

“The Perfect Product”

Prioritization

Page 39: Lean Startup & UX for Agile Teams

Customer Interview

(Paper) Prototype

MVP

“The Perfect Product”

Get-out-of-the-Building RealityPrioritization

Page 40: Lean Startup & UX for Agile Teams

Prioritization FastIterations

Focus onOutcome

Page 41: Lean Startup & UX for Agile Teams
Page 42: Lean Startup & UX for Agile Teams

10.000 EUR / month

Page 43: Lean Startup & UX for Agile Teams

10.000 EUR / month

Jan 2014 Apr 2014 Jul 2014 Oct 2014 Jan 2015 Mar 2015

Page 44: Lean Startup & UX for Agile Teams

Jan 2014 Apr 2014 Jul 2014 Oct 2014 Jan 2015 Mar 2015

10.000 EUR / month

Page 45: Lean Startup & UX for Agile Teams

Task

Task Task

Task Task

TaskTaskTask

Task

TaskTask

TaskTask

Task

TaskTask

Task

Task

10.000 EUR / month

TaskTask

Task

Task

TaskTask

Task Task

Task

Task

Jan 2014 Apr 2014 Jul 2014 Oct 2014 Jan 2015 Mar 2015

Page 46: Lean Startup & UX for Agile Teams

Jan 2014 Apr 2014 Jul 2014 Oct 2014 Jan 2015 Mar 2015

INCREASEACQUISITION

SEO RANKINGLANDING PAGECONVERSION

INBOUNDCHANNELS

Page 47: Lean Startup & UX for Agile Teams

Focus on Outcomes,not Tasks.

Focus onOutcome

Page 48: Lean Startup & UX for Agile Teams

Outcome: Acquire 10 Customers / Week20% Monthly Revenue Growth

Task: Build the new Landing Page

Focus onOutcome

Page 49: Lean Startup & UX for Agile Teams

Outcome Tasks

20% Activation Rate40% Access it Daily

Focus onOutcome

Page 50: Lean Startup & UX for Agile Teams

Each Idea should have aMeasurable Goal

Focus onOutcome

Page 51: Lean Startup & UX for Agile Teams

ACQ: Do we have the right message?ACT: Do people use the product successfully?REV: Do people pay?RET: Do people come back?REF: Do people bring more people?

A A R

Focus onOutcome

R R

Page 52: Lean Startup & UX for Agile Teams

Look at your Financial Planfor Assumptions

5000+ EURlicense

2-3 weeksintegration

Focus onOutcome

Page 53: Lean Startup & UX for Agile Teams

Testing the Outcome

Focus onOutcome

Page 54: Lean Startup & UX for Agile Teams

IDEAS

PRODUCTDATA

MEASURE

BUILDLEARN

Experiment

Focus onOutcome

Page 55: Lean Startup & UX for Agile Teams

Quantitative Qualitative

Generative SurveysInterviews

Contextual InquiryMental Models

InterviewsDiary Studies

Evaluative

Automated Card SortSurveys

Automated StudiesAnalytics

A/B TestingMulti-Variant Testing

Usability TestingModerated Card Sort

Wizard of Oz

By @JohannaKoll, based on work by Janice Fraser, Nate Bolt & Christian Rohrer

Page 56: Lean Startup & UX for Agile Teams

Build, Sell, Learn.

Focus onOutcome

Page 57: Lean Startup & UX for Agile Teams

Prioritization FastIterations

Focus onOutcome

Page 58: Lean Startup & UX for Agile Teams

Idea ReleaseAgile Development

Tweak It!

No Effect.Right Idea.

Test &Tweak

Page 59: Lean Startup & UX for Agile Teams

IDEAS

PRODUCTDATA

MEASURE

BUILDLEARN

Speed of Iteration!

FastIterations

Page 60: Lean Startup & UX for Agile Teams

Faster iteration = trying more ideas.

Speed of Iteration

Your Runway

FastIterations

Page 61: Lean Startup & UX for Agile Teams

Low-Fidelity Experiments

Test &Tweak

Page 62: Lean Startup & UX for Agile Teams

Landing Page TestsTest &Tweak

Page 63: Lean Startup & UX for Agile Teams

Landing Page Tests

Test &Tweak

Page 64: Lean Startup & UX for Agile Teams

Landing Page Tests

Test &Tweak

Page 65: Lean Startup & UX for Agile Teams

Wizard of Oz MVP

Page 66: Lean Startup & UX for Agile Teams

Instagram

Mon

BUILD MEASURELEARN

Tue Wed Thu Fri Sat Sun

Source: http://livestre.am/4flTO (starting at 22:00)

Fixed Sprints

FastIterations

Page 67: Lean Startup & UX for Agile Teams

Meetup.com

BUILD MEASURELEARN

Mon Tue Wed Thu Fri Sat Sun

Weekly Rituals

FastIterations

Page 68: Lean Startup & UX for Agile Teams

Focus onOutcome

Prioritization

FastIterations

Page 69: Lean Startup & UX for Agile Teams

Team Work

Page 70: Lean Startup & UX for Agile Teams

“Business people and developers must work together dailythroughout the project.”- Agile Manifesto

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Every team has Ownershipof a part of the product

Page 72: Lean Startup & UX for Agile Teams

Cross-functional is a bad name.It's about reducing dependencies:Teams acting without asking for permission.#autonomy- Anders Haugeto @ Iterate.no

https://twitter.com/hauge2/status/274082772589633536