leaking humidifier package units

8
Leaking Humidifier Package Units Presented by: Derrick N. Dotson Industrial Maintenance Solutions, Inc. June 2, 2012

Upload: brenda-gervais

Post on 22-Jan-2017

203 views

Category:

Marketing


2 download

TRANSCRIPT

Page 1: Leaking Humidifier Package Units

Leaking Humidifier Package UnitsPresented by:

Derrick N. Dotson Industrial Maintenance Solutions, Inc.

June 2, 2012

Page 2: Leaking Humidifier Package Units

Leaking Humidifier Package Units

Problems • Custom manufactured Humidifier Package Units were

leaking. Source of leaks not able to be determined due to lack of access to unit internals • Manufacturer located in Jordan • Unit Designer located on East Coast• Unit Sales Force located in California• Customer located in Virginia

Seam leaks, weld leaks, drain/piping leaks, no access panels provided, no documentation, no product test methods, extensive unit movement

Repair window for each unit - 12 hours (maximum)

Page 3: Leaking Humidifier Package Units

Leaking Humidifier Package UnitIssues• Customer

• Paid for non-leaking units• Concern that leaking units would cause damage

within High Profile IT Data Center• Had issue with water on roof• All 8 units leaked – servicing a Data Center, hot

weather being experienced, only 1 unit at a time could be taken out of service for repair

Alternatives • Design Company requested coating with Sherwin

Williams products• Sherwin Williams refused to get involved – too risky

• Design Company approached other Virginia Based HVAC Repair companies• No takers – too risky

• Design Company suggested Rhino Spray Lining• Rhino refused to get involved – too risky

Page 4: Leaking Humidifier Package Units

Leaking Humidifier Package Units

Solution Sales organization in California

contacted California Belzona Distributor IMS Technical Consultant contacted

Customer Performed Site Survey Reviewed with Two Local HVAC

Contractors to provide competitive bids Belzona Products Suggested

Belzona 1211 E-Metal to rebuild broken weld seams

Belzona 3121 MR-7 and Cloth to seal weld seams

Belzona 5811 Immersion Grade (1 15 mil coat) to seal all inside unit joints

Quik-Kick Accelerator – used with 5811 to accelerate cure timeframes

Page 5: Leaking Humidifier Package Units

Leaking Humidifier Package Units

Belzona 5811 Immersion

Grade A high performance barrier

coating for protection of metallic and non-metallic surfaces against attack

from aqueous solutions.

Belzona 3121 MR7

The emergency and weatherproofing system for

sealing all types of roofs against atmospheric attack.

Designed for instant waterproofing at all times of

the year.

Belzona 1211 E-Metal

A rapidly solidifying repair system for emergency and

permanent bonding, repairing and rebuilding.

Page 6: Leaking Humidifier Package Units

Leaking Humidifier Package Units- Finished Product

Page 7: Leaking Humidifier Package Units

Leaking Humidifier Package Units

Belzona and IMS Advantages• Belzona, Inc. –

• ISO 90001 product manufacturer • Generally available, quality manufactured products• Proven product solution which has been implemented numerous

times - worldwide• Local Belzona Distributor –

• One point of contact for all involved parties• Products in stock and available for immediate delivery• Experienced and dedicated Belzona Qualified Installation

Contractor – previous project successes• On-Site and Factory Trained Technical Personnel for duration of

the project• All units repaired within the 12 hour downtime window(s)

Page 8: Leaking Humidifier Package Units

Leaking Humidifier Package Units

What Happens When You Meet and Exceed Customer and Manufacturers Expectations?

Customer is pleased – tells everyone about your products, solutions and service - all good!

Manufacturer is pleased – awards you additional units to field retrofit – 8 ADDITIONAL UNITS AWARDED, with more to come

Design Company – has several new projects for you to consult on

Initial HVAC Installation Company – impressed with your products and skills – asks you to join them to provide solutions to new customers