leading through others - a journey into organizational transformation
DESCRIPTION
Presentation talks about the key questions that need to be asked for a true organizational transformationTRANSCRIPT
a journey into organizational transformation
leading through others
dutta satadip * google * [email protected] * http://www.linkedin.com/in/duttas
feb 2013
change v/s transformation
chan
ge
way an organization changes the way it does business
measurement metrics: costs, revenue, productivity, quality and customer satisfaction
tran
sform
ati
on
way an organization changes the culture
measurement metrics: employee satisfaction, retention and operational metrics
= goals +
engagement +
communication
transformation
goals = vision + focus + measurement
goals
vision = what exactly do you want to change?
goals
focus = what you will do and not do?
goals
vision = what constitutes success?
engagement = values + career + incentives
en
gag
em
en
t
values = are your personal values aligned with the teams values?
en
gag
em
en
t
career = does the team have opportunities that align with their personal goals?
en
gag
em
en
t
incentives = do you have the right incentives to reward performance and values?
communication = converse + relate + recall
com
mu
nic
ati
on
converse= do you talk the know the challenges of the frontline?
com
mu
nic
ati
on
relate = do you know the language of the frontline?
com
mu
nic
ati
on
recall = how do you make information stick?
transformation = goals + engagement + communication