Lubar School of Business

Leadership,

Team Building

& Effective

Management

Syllabus 2.0 – Critical Tasks & Class Flow: 5-24-16

MISSION

Provide a working knowledge of team building, managing change, effective business communication

methods and an understanding of leadership tools

BUSMGMT 715-001

2016 Summer Tuesdays and Thursdays, 5:30 – 8:50 P.M.

July 12 – August 18, 2016

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Welcome to Leadership, Team Building & Effective Management

I’m delighted that you’ve chosen 715 as one of the elective

experiences in your advanced degree program here at UWM.

In the context of our Mission, you’ll be able to plan to achieve

important leadership, team-building and effective management

goals of your own as we explore our key topic areas. The topics

are taught by 35 engaging, data-driven teachers using

contemporary research targeted for practicing managers.

During our time together, you’ll write three Case Memos to

provide specific solutions to topic-driven cases. You’ll create

three Personal Apps to transfer what you learn in 715 to your

own professional or personal life. You’ll contribute to an ongoing

robust conversation on our Mission topics. You’ll interact with

five local Featured Guests who will share their leadership stories

with us. Finally, you’ll take part in the Ultimate 715 Challenge.

This Critical Task includes giving and receiving feedback about

how well you and your small team performed in this demanding

real-world test of your ability to apply what we’re learning.

You and I will connect in class. We’ll also interact via the Dropbox

as you submit your Case Memos and Personal Apps. I’ll provide

written feedback to you on these Critical Tasks.

If there is anything you need to make this the best possible

learning and development opportunity for you, and, who knows,

maybe even one of the best experiences in your UWM graduate

career, please let me know.

As your “boss” in 715, the most important part of my job is to

make sure that you’re 100% successful achieving our Mission,

your own personal goals for the experience and earning the most

you can for the work you deliver.

My promise is to provide the direction and support you want and

need to be as successful as you want to be in BUSMGMT 715.

Yours truly,

Dennis Sterling

2016 SUMMER

BUSMGMT 715:001

Leadership, Team Building

& Effective Management

July 12 – August 18, 2016

Tuesdays & Thursdays

5:30 – 8:50 p.m.

Lubar N130

Instructor

Dennis Sterling

Adjunct Professor

UWM Lubar

School of Business

Cell: 262 344 3046

Email: dsterlin@uwm.edu

Office Hours:

Tuesdays & Thursdays

4:00-5:00 p.m.

& By Appointment

Lubar S373

_______________________

OUR MISSION

Provide a working

knowledge of team

building, managing

change, effective business

communication methods

and an understanding of

leadership tools

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BUSMGMT 715 – LEADERSHIP, TEAM BUILDING & EFFECTIVE MANAGEMENT:

CRITICAL TASKS & CLASS FLOW WEEK ONE: INTRODUCTION

TUESDAY, JULY 12 THURSDAY, JULY 14

First Wave Class Challenge:

The Art of Giving & Receiving Advice

First Wave Case Memo Practice / Conversation:

The Gentleman’s “Three”

Second Wave

Introductions & 715 Challenge Team Selection o Create a Team Name o Select a Leader

Second Wave

Featured Guest #1

Critical Task Alert!

Bring Two Questions for Our Featured Guest

Third Wave 715 Critical Tasks & Compensation

Case Memos

Personal Apps

Contributions to the Class

Ultimate 715 Challenge

Feedback to Your Challenge Team Members

Third Wave Personal Apps Practice / Conversation:

The Art of Giving & Receiving Advice

WEEK ONE EXPERT ARTICLES

The Art of Giving and Receiving Advice by David A. Garvin & Joshua D. Margolis

THIS WEEK’S CASE

The Gentleman’s “Three” – Brian J. Hall & Andrew Wasynczuk

NOTES

Waves are the segments of each class. There are three Waves in every class for Weeks 1-5. First Wave is 5:30 to 6:35; Second Wave is 6:40 to 7:45; Third Wave is 7:50 to 8:50. Week 6 is on Page 8.

Waves may vary a bit in length depending on the topic and the interaction. Enjoy a five-minute break between Waves. We begin and end class on time each night; please plan your travel times accordingly.

Read and Be Prepared to Discuss the assigned Expert Articles and Case by Tuesday of Weeks 1-5.

We will have five Featured Guests come in to share their leadership, team building and effective management stories and insights with us and answer our questions.

Featured Guests are announced on our D2L 715 Blog the Friday before they appear. Always bring two questions you’d like our Featured Guest to answer.

Details for Each Week’s Two Class Sessions will open on our D2L 715 Blog at noon on the previous Friday.

There is no textbook for 715. See Page 10 for directions on how get our Expert Articles and Cases.

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BUSMGMT 715 – LEADERSHIP, TEAM BUILDING & EFFECTIVE MANAGEMENT:

CRITICAL TASKS & CLASS FLOW WEEK TWO: TEAM BUILDING

TUESDAY, JULY 19 THURSDAY, JULY 21

Critical Task Alert!

Case Memo on From Regional Star to Global Leader Due in the Dropbox by 5:30 p.m. Today

Critical Task Alert!

Personal App on Team Building Due in the Dropbox by 5:30 p.m. Today

Bring Two Questions for Our Featured Guest

First Wave

Sterling’s World: Part I

First Wave

Team Building Personal App Conversation

Second Wave

From Regional Star to Global Leader Challenge

Second Wave

Featured Guest #2

Third Wave

Ultimate 715 Challenge Team Planning & Work Time

Third Wave

Ultimate 715 Challenge Team Planning & Work Time

Pink Slips & Monkey Wrenches

WEEK TWO EXPERT RESOURCES

Getting to Si, Ja, Oui, Hai and Da: How to Negotiate Across Cultures – Erin Meyer

Getting Virtual Teams Right – Ken Ferrazi

The Secrets of Great Teamwork – Martine Haas & Mark Mortensen

Teamwork on the Fly – Amy Edmondson

THIS WEEK’S CASE

From Regional Star to Global Leader – Nitin Nohria NOTES

See “How to Maximize Your Pay for Case Memos and Personal Apps” in the Learning Materials tab (under About 715) on our D2L site for detailed information about Case Memos and Personal Apps. Read these directions first – before you tackle either Critical Task!

Our four Case Memos are due in the Dropbox this Tuesday and the next three Tuesday evenings by 5:30.

You must complete any three of these four Case Memo opportunities to earn full pay for this Critical Task.

Optional: Submit a fourth Case Memo and earn bonus pay for this Critical Task.

Our four Personal Apps are due in the Dropbox this Thursday and the next three Thursday evenings by 5:30.

You must complete any three of these four Personal App opportunities to earn full pay for this Critical Task.

Optional: Submit a fourth Personal App and earn bonus pay for this Critical Task.

In our four Sterling’s World segments, your boss attempts to add to the learning with timely topic quick hits and his own twists and insights on leadership, team building and effective management.

See “How to Win the Ultimate 715 Challenge” in Learning Materials: About 715.

The final hour of each class night Weeks 2-5 is reserved for your team to work on its Ultimate 715 Challenge.

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BUSMGMT 715 – LEADERSHIP, TEAM BUILDING & EFFECTIVE MANAGEMENT:

CRITICAL TASKS & CLASS FLOW WEEK THREE: EFFECTIVE MANAGEMENT

TUESDAY, JULY 26 THURSDAY, JULY 28

Critical Task Alert!

Case Memo on Gen Y in the Workforce Due in the Dropbox by 5:30 p.m. Today

Critical Task Alert!

Personal App on Effective Management Due in the Dropbox by 5:30 p.m. Today

Bring Two Questions for Our Featured Guest

First Wave

Sterling’s World: Part II

First Wave

Effective Management Personal App Conversation

Second Wave

Gen Y in the Workforce Challenge

Second Wave

Featured Guest #3

Third Wave

Ultimate 715 Challenge Team Planning & Work Time

Third Wave

Ultimate 715 Challenge Team Planning & Work Time

WEEK THREE EXPERT RESOURCES

Can Your Employees Really Speak Freely? – James R. Detert & Ethan R. Burris

Creating the Best Workplace on Earth – Rob Goffee & Gareth Jones

Promise-Based Management: The Essence of Execution – Donald N. Sull & Charles Spinosa

Reinventing Performance Management – Marcus Buckingham & Ashley Goodall

THIS WEEK’S CASE

Gen Y in the Workforce – Tamara J. Erickson

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BUSMGMT 715 – LEADERSHIP, TEAM BUILDING & EFFECTIVE MANAGEMENT:

CRITICAL TASKS & CLASS FLOW WEEK FOUR: LEADERSHIP

TUESDAY, AUGUST 2 THURSDAY, AUGUST 4

Critical Task Alert!

Case Memo on Welcome Aboard Due in the Dropbox 5:30 p.m. Today

Critical Task Alert!

Personal App on Leadership Due in the Dropbox by 5:30 p.m. Today

First Wave

Sterling’s World: Part III

First Wave

Leadership Personal App Exercise

Second Wave

Welcome Aboard (But Don’t Change a Thing) Challenge

Second Wave

Featured Guest #4

Third Wave

Ultimate 715 Challenge Team Planning & Work Time

Third Wave

Ultimate 715 Challenge Team Planning & Work Time

WEEK FOUR EXPERT RESOURCES

The Authenticity Paradox – Herminia Ibarra

Collective Genius – Linda Hill, Greg Brandeau, Emily Truelove & Kent Lineback

The Focused Leader – Daniel Goleman

Leading Change: Why Transformation Efforts Fail – John Kotter

THIS WEEK’S CASE Welcome Aboard (But Don’t Change a Thing) – Eric McNulty

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BUSMGMT 715 – LEADERSHIP, TEAM BUILDING & EFFECTIVE MANAGEMENT:

CRITICAL TASKS & CLASS FLOW WEEK FIVE: COMMUNICATION

TUESDAY, AUGUST 9 THURSDAY, AUGUST 11

Critical Task Alert!

Case Memo on Why Are We Losing All Our Good People? Due in the Dropbox by 5:30 p.m. Today

Critical Task Alert!

Personal App on Communication Due in the Dropbox by 5:30 p.m. Today

First Wave

Sterling’s World: Part IV

First Wave

Communication Personal App Conversation

Second Wave

Why Are We Losing All Our Good People Challenge

Second Wave

Featured Guest #5

Third Wave

Ultimate 715 Challenge Team Planning & Work Time

Third Wave

Ultimate 715 Challenge Team Planning & Work Time

WEEK FIVE EXPERT RESOURCES

The Art of Evangelism – Guy Kawasaki

Find the Coaching in Criticism – Sheila Heen & Douglas Stone

How to Preempt Team Conflict - Ginka Toegel & Jean-Louis Barsoux (No Helpful Link Available)

Leadership Is a Conversation – Boris Groysberg & Michael Slind

THIS WEEK’S CASE

Why Are We Losing All Our Good People? – Edward Lawler III

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BUSMGMT 715 – LEADERSHIP, TEAM BUILDING & EFFECTIVE MANAGEMENT:

CRITICAL TASKS & CLASS FLOW WEEK SIX: THE ULTIMATE 715 CHALLENGE / CELEBRATION

TUESDAY, AUGUST 16 THURSDAY, AUGUST 18

Critical Task Alert!

My Contributions to the Class Template Due in the Dropbox by 5:30 p.m. Today

Ultimate 715 Challenge Final Presentation Materials & Handouts Ready for Panel

Critical Task Alert!

Feedback to Ultimate 715 Challenge Team Members Template Due in the Dropbox by 5:30 p.m. Today

Panel Interactions 5:30 – 5:45: Meet the Panel 8:15 – 8:45: Closing Conversation (If Needed)

First Wave 5:30 – 6:30 What We Did on Our 715 “Summer Vacation”

Closing Conversation o What We Learned o How We Learned It o What We’re Taking Away

Formal BUSMGMT 715 Evaluation

First Wave Team #1 Presentation & Feedback with Panel 5:45 – 6:15

Second Wave Team #2 Presentation & Feedback with Panel 6:25 – 6:55

Third Wave Team #3 Presentation & Feedback with Panel 7:05 - 7:35

Wave Good-Bye 6:45 – 7:45 Celebration Buffet, Awards Ceremony (including the results of the Ultimate 715 Challenge) & Recognition of Each Member of Our 715 Class

Fourth Wave Team #4 Presentation & Feedback with Panel 7:45 – 8:15

NOTES A Panel of Three Outside Guest Leaders will score and provide feedback to each of our four competing teams on the quality and impact of their 715 Ultimate Team Challenge recommendations & presentation on August 16.

This is a highly competitive Stack Ranking team experience. It tests each team’s ability to integrate their own experience and leadership vision with the topics we’re exploring in class to meet a specific challenge. Each team member earns the same amount of compensation for the team’s final product as determined by the Panel. Here’s the Payment Schedule:

Frist Place – Each member earns $32K

Second Place – Each team member earns $28K

Third Place – Each team member earns $24K

Fourth Place – Each team member earns $20K

There will be six or seven people on each of our four self-selected Ultimate 715 Challenge teams.

Our Last Night together is the most important, engaging and fun of all. The pressure’s off; our work is done; it’s time to celebrate! Be there for the conversation, the food & beverages, the awards and a special tribute to you as an individual contributor to the 2016 Summer Edition of 715.

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715 CRITICAL TASKS & COMPENSATION

5 CRITICAL TASKS

CASE

MEMOS

PERSONAL

APPS

CONTRIBUTIONS TO

THE CLASS

ULTIMATE 715 CHALLENGE

FEEDBACK TO TEAM

MEMBERS

HOW MANY

ELEMENTS IN

EACH CRITICAL

TASK?

3 Case Memos

Dropbox Due Dates: July 19 July 26 August 2 August 9

3 Personal Apps

Dropbox Due Dates: July 21 July 28 August 4 August 11

10 Regular Class Meetings: July 12

– August 11 On August 16 submit one My Contributions to the Class Template indicating what you’ve earned and why

1 – Tuesday, August 16

You’ll have one hour each evening from July 19 through August 9 to prepare for the Challenge

1 – Thursday, August 18

See the Feedback Template in the Learning Materials Section of our D2L Site for more details

WHAT CAN I EARN FOR

DOING A GREAT

JOB?

Up to $7K for Each Memo

Up to $21K total See ‘How to Maximize Your Pay for Case Memos and Personal Apps’ in the Learning Materials tab of our D2L site for detailed information on the Case Memo Critical Task. To earn up to $7K in Bonus Pay, submit a fourth Case Memo. Submit three Case Memos to meet Base Pay requirements.

Up to $7K for Each App

Up to $21K total See ‘How to Maximize Your Pay for Case Memos and Personal Apps’ in the Learning Materials tab of our D2L Site for detailed information on the Personal App Critical Task. To earn up to $7K in Bonus Pay, submit a fourth Personal App. Submit three Personal Apps to meet Base Pay requirements.

Up to $2K for Each of our First

10 Meetings Your boss never alters how much you pay yourself for this Critical Task. However: You may not claim any comp for any evening you were not present. See the My Contributions to the Class Template in the Learning Materials tab of our D2L site for detailed information on to claim your Contributions pay.

Up to $32K Earn up to $32K based on how well your team ranked in meeting the assigned Ultimate 715 Challenge. Each team member receives the same comp for this Critical Task based on the team’s finish in the Ultimate 715 Challenge Warning: This is a Stack Ranking Team Competition (See Week Six NOTES Above)

$6K – All or Nothing

You’ll provide specific, candid, respectful feedback in writing to each of your 715 Challenge team members and receive specific feedback from each of them in return. Your boss compiles all feedback and shares it with each individual student; your anonymity is protected. You in turn will know what your team said about you, but you won’ know which team member said what.

BASE PAY $21K $21K $20K $32K $6K

BOTTOM LINE Up to $100K in Base Pay+ Bonus Potential of Up to an Additional $14K: $114K Total Comp Possible

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Your 715 Compensation is Redeemable for an Academic Grade. $1K in 715 Comp = 1 Grade Point, Based on the Following Grade Scale:

100 – 93 (A+ 99-100 or more / A 95-98 / A- 93-94)

92 – 85 (B+ 91-92 / B 87-90 / B- 85-86)

84 – 77 (C+ 83-84 / C 79-82 / C- 77-78)

76 – 69 (D+ 75-76 / D 71-74 / D- 69-70)

68 – 0 (F)

_______________________________________________________________________________________________

Two Ways to Get the Articles and Cases

1) Harvard CoursePack If you get frustrated searching through lists of possible titles to obtain the articles and cases free via UWM Libraries, the CoursePack is your easiest, most convenient option. It will cost $86.90 for you to download all of our readings. To acquire our 17 articles and five cases via Harvard CoursePack, follow the directions at the following Web site:

http://cb.hbsp.harvard.edu/cbmp/access/50045307

2) UWM Libraries If you get frustrated paying money for course materials, get each one of our 22 expert resources free (see the next page for the complete list). However, you'll have to find and manage each one individually. Here's how to do that:

From the UWM Home Page (http://www4.uwm.edu/), Click on Libraries • Click on Citation Linker under the Search and Find Menu; • Type in Harvard Business Review in Journal Name and click on GO; • Click on Business Source Premier; • (Here You May Have to Log-In Using Your Panther ID) • Click next to Full Text: 10/1/1922 to present; • In the box at the top of the page, type in the exact name of the article or case you're looking for and hit SEARCH; • Most titles will appear at the top of your list; you may have to scroll down a bit to find others; • Click on your preference of HTML or PDF full text; • Use the fade-in/fade-out menu at article page bottom to Print, E-Mail, Save, etc.

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ALPHABETICAL LIST OF 2016 SUMMER 715 ARTICLES (17) & CASES (5)

You’ll learn about Leadership, Team Building and Effective Management this summer from 35 of the field’s best thinkers, researchers, authors and practitioners:

Articles

• The Art of Evangelism – Guy Kawasaki (May, 2015)

• The Art of Giving & Receiving Advice – David A. Garvin & Joshua D. Margolis (January, 2015)

• The Authenticity Paradox – Herminia Ibarra (Jan-Feb 2015)

• Can Your Employees Really Speak Freely? – James R. Detert & Ethan R. Burris (January, 2016)

• Collective Genius – Linda Hill, Greg Brandeau, Emily Truelove & Kent Lineback (June, 2014)

• Creating the Best Workplace on Earth – Rob Goffee & Gareth Jones (May, 2013)

• Find the Coaching in Criticism – Sheila Heen & Doug Stone (Jan-Feb 2014)

• The Focused Leader – Daniel Goleman (December, 2013)

• Getting to Si, Ja, Oui, Hai and Da: How to Negotiate Across Cultures – Erin Meyer (December, 2105)

• Getting Virtual Teams Right – Keith Ferrazzi (December, 2014)

• How to Preempt Team Conflict – Ginka Toegel & Jean-Louis Barsoux (June, 2016)

• Leadership Is a Conversation – Boris Groysberg & Michael Slind (June, 2012)

• Leading Change: Why Transformation Efforts Fail – John Kotter (January, 2007)

• Promise-Based Management: The Essence of Execution – Donald N. Sull & Charles Spinosa (April, 2007)

• Reinventing Performance Management – Marcus Buckingham & Ashley Goodall (April, 2015)

• The Secrets of Great Teamwork – Martine Haas & Mark Mortensen (June, 2016)

• Teamwork on the Fly – Amy Edmundson (April, 2012)

Cases • From Regional Star to Global Leader – Nitin Nohria (January, 2009)

• The Gentleman’s ‘Three’ – Brian J. Hall & Andrew Wasynczuk (July-August 2011)

• Gen Y in the Workforce – Tamara J. Erickson (February,2009)

• Welcome Aboard (But Don’t Change a Thing) – Eric NcNulty (October, 2002)

• Why Are We Losing All Our Good People? – Edward Lawler III (June, 2008)

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AND, OF COURSE, BUSMGMT 715, LIKE ALL UWM CLASSES, CONFORMS TO THE FOLLOWING POLICIES … 1. Students with disabilities. Notice to these students should appear prominently in the syllabus so that

special accommodations are provided in a timely manner. http://www4.uwm.edu/sac/SACltr.pdf

2. Religious observances. Accommodations for absences due to religious observance should be noted

http://www4.uwm.edu/secu/docs/other/S1.5.htm

3. Students called to active military duty. Accommodations for absences due to call-up of reserves to

active military duty should be noted. Students:

http://www4.uwm.edu/current_students/military_call_up.cfm Employees:

http://www4.uwm.edu/secu/docs/other/S40.htm

4. Incompletes. A notation of "incomplete" may be given in lieu of a final grade to a student who has

carried a subject successfully until the end of a semester but who, because of illness or other unusual and

substantiated cause beyond the student's control, has been unable to take or complete the final examination

or to complete some limited amount of term work. http://www4.uwm.edu/secu/docs/other/S31.pdf

5. Discriminatory conduct (such as sexual harassment). Discriminatory conduct will not be tolerated by

the University. It poisons the work and learning environment of the University and threatens the careers,

educational experience, and well-being of students, faculty, and staff.

http://www4.uwm.edu/secu/docs/other/S47.pdf

6. Academic misconduct. Cheating on exams or plagiarism are violations of the academic honor code

and carry severe sanctions, including failing a course or even suspension or dismissal from the University.

http://www4.uwm.edu/acad_aff/policy/academicmisconduct.cfm

7. Complaint procedures. Students may direct complaints to the head of the academic unit or

department in which the complaint occurs. If the complaint allegedly violates a specific university policy, it

may be directed to the head of the department or academic unit in which the complaint occurred or to the

appropriate university office responsible for enforcing the policy.

http://www4.uwm.edu/dos/support/complaints-and-grievances.cfm

8. Grade appeal procedures. A student may appeal a grade on the grounds that it is based on a

capricious or arbitrary decision of the course instructor. Such an appeal shall follow the established

procedures adopted by the department, college, or school in which the course resides or in the case of

graduate students, the Graduate School. These procedures are available in writing from the respective

department chairperson or the Academic Dean of the College/School.

http://www4.uwm.edu/secu/docs/other/S28.htm

9. Other. The final exam requirement, the final exam date requirement, etc.

http://www4.uwm.edu/secu/docs/other/S22.htm