leadership and excellence in diversity: sustaining the diversity momentum in changing times

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October 1113, 2012 Leadership Impacts Leadership Excellence in Action A Roadmap to Inspire and Engage People and Teams October 2012

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What does it mean to be a diversity leader? Over the past several years, diversity has been a hot topic. However, as times change, and business challenges increase, the term has become a stale reference to check off a list of politically correct requirements. As leaders in diversity, we are challenged to educate, energize, and excite our organization around diversity initiatives. These initiatives build the foundation of creativity, innovation, and transformative results. Diversity and Inclusion leaders are key players on the executive leadership team with the specific responsibility for ensuring that human resources are honored, embraced, and ready to contribute great value. Diversity and Inclusion leaders are trusted advisors that fundamentally create strategies that result in corporate cultural transformations to effectively support the mission and vision of the organization. To continue to be successful and safeguard the great work and efforts of those before you, you must create a brand and image that reflects high integrity and strong leadership capacity. This workshop will arm you with the skills you need to change your leadership image and effectively function as a vital part of the leadership vision. Learning Objective: Diversity leaders create a brand and image that supports and reflects competence and business value. Outcomes-At the end of this workshop, participants will be able to: a. Explore key diversity and inclusion leadership and management skills b. Understand strategies for building the right brand and image c. Examine what it means to transform organizational culture d. Create a personal plan for excellence in diversity and inclusion leadership e. Explore business challenges that impact diversity and inclusion leaders

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Page 1: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

October 11–13, 2012

Leadership ImpactsLeadership Excellence in Action

A Roadmap to Inspire and Engage People and Teams

October 2012

Page 2: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

October 11–13, 2012

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Page 3: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

Agenda

• Panelists Introductions

• Introduction

• Presentations

– What behaviors, knowledge, and skills do you

need to grow and develop as a leader?

– What unique qualities, power, and influence

impact people and teams?

– How will you measure success?

• Café Round Table

• Closing

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Page 4: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

Moderator

Lisa J. WickerVice President, Office of Employee

Relations and HR Compliance

Lowe’s

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Page 5: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

Panelists

Anitra N. Manning, Ed.D.First VP and Business Learning Strategist

SunTrust Bank

Sandra Y. Jeffcoat, Ph.D.Associate Technical Fellow

Boeing

Letha J. Jepson, Ph.D.IT Director

Boeing

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Page 6: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

Introduction to Leadership Impacts

Lisa Wicker

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Page 7: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

Leadership Impacts

• The concept of leadership is talked about so much, we all should be

experts. We use and hear words like inspire, engage, and motivate as we

seek real solutions to leadership challenges.

• This workshop looks at the concept of leadership in action.

What behaviors, knowledge, and skills do you need to grow and develop as a

leader?

How will you measure success?

What unique qualities, power, and influence impact people and teams?

• Today, you will engage with executives and will discover ways to turn you

into tangible leadership value. This roadmap will take you from good to

great leadership.

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Page 8: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

Leaders Around the Nation

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Page 9: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

What behaviors, knowledge, and skills do you need to grow and develop as a leader? Anitra N. Manning, Ed.D.

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Page 10: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

Lighting the Pathway to Leadership Success

Communica

tion

Leading a

Successful

Team

Developing

Others Creativity

Business

Acumen

Courage/

Commitment

Leading

Change

Emotional

Intelligence

Networking

Executive/Professional Development/Reading/On the Job Training

Mentoring/Executive Coaching/Sponsorship

Read Daniel

Goleman’s

Emotional

Intelligence

Take a 360

Degree

Assessment

Take Courses

on Conflict,

Interpersonal Communication

Leadership

on the Line

Hogan

Leadership

Forecast

Series

Read/Take

Courses on

Organization

Strategy and

Design

Coaching

Wardrobe/

Stylist

Feedback

Develop your

Brand

Meeting Management

Hogan

Leadership

Forecast

Series

Negotiation and Influence Courses/Webinars

Workplace Engagement/

Partner

Decision Making

Creative

Aversion

Methods

Publications/

Essays/Blogs

/Social Media

Mind

mapping Online and

Live

Business

School

Classes/

Seminars

Relationship

Building

Global/ Interdisciplinary

Thinking

Universal CompetenciesManning, A., 2012 (STI)

Develop

Meaning

Manage your Energy

Sk

ill D

eve

lop

me

nt/

Ad

va

nce

me

nt

Toastmaster

s/Speaking

Coach

Exhibiting

Sector

Leadership

Volunteer

for a

Nonprofit

Board

Identify and

Contribute

to Project

Leader

Roles

Global/

Interdisciplinary

Thinking

Global

Thinking

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Page 11: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

What unique qualities, power, and influence impact people and teams? Letha J. Jepson, Ph.D.

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Page 12: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

Basic Ingredients to Leadership

• Guiding vision

• Passion

• Integrity

– Trust

– Curiosity

– Daring

Underlying this are the basic principles of Attitude, Communication Style and Leadership Behavior Values

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Page 13: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

AttitudeWhat does having a positive attitude mean?

• Accepting challenges as opportunities

• Commitment – minds, hearts, hands (involvement)

• Believe in teamwork, sharing and being dependable

• Good dose of enthusiasm and humor

• “Can do” attitude – believe in what we do and making it happen

• Other characteristics include – motivation, adaptability, integrity and honesty

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Page 14: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

Examine Your Personal Communication Style

• Start with yourself – Become aware of what you are doing that encourages or discourages open and candid conversation.

• Non-verbal language – Is your nonverbal communication in line with your spoken words? Get feedback from someone you trust.

• Listening skills – Practice active listening skills;

paraphrase and summarize to ensure you’ve gotten the

message. Give the speaker your full attention.

• Interpersonal skills – Use a non-confrontational tone of

voice. Avoid emotionally charged words. Allow people to

state their position and perceptions. Avoid becoming

defensive.

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Page 15: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

Leadership Behavior Values• Not only do we need to “espouse” leadership behavior

values, we need to show “values in action”.– Espouse = support and believe in

– Action = demonstrate leadership behaviors

• “Together, we are inspired to make a difference and each of us chooses to do so…”– Act in a manner that leaves no doubt/being accountable

– Engage everyone to be committed to a culture that recognizes the value and potential of our people

– Recognize those that are demonstrating Leadership Behaviors

– Showcase stories of courage, success and/or struggles

– Leadership at all levels

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Page 16: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

Questions to Ask Yourself

• How would you describe your attitude?

• How would you describe your communication style?

• How would you describe your leadership style/behavior?

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Page 17: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

How will you measure success?

Sandra Y. Jeffcoat, Ph.D.

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Page 18: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

Measurement of a Successful Leader

• How do you measure your leadership?

– Is it how much money you make?

– Is it your position?

– Is how big of an office and the type of furniture you may have?

– Is it how well you dress?

– Is it how fine of a car you drive?

– Is it how many people are below you?

– Is it how few people are above you?

Or are these by products of success?

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Page 19: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

Successful Leaders

The Road of Measurements for Leadership Success!

Mentorships

MotivatedPartnerships

Relationships

Followers

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Page 20: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

Café Round Table

• 20 minutes round table

– Panelist address questions

– Rotate every 20 minutes to specific table assignment

• Goals

– Access to leaders

– Provide life examples

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Page 21: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

Closing

• Recap

– Key take aways

– Summary

– Closing notes

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Page 22: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

Lisa Wicker• Appointed in September 2011, Wicker is responsible for leading the Office of Employee Relations and HR Compliance. This includes

developing short and long term strategies for implementing cultural change in all aspects of how the company engages talent for a competitive advantage throughout its entire business enterprise. In addition, she is responsible for HR process, policy and procedures and ER central services and programs.

• Previously, Wicker held leadership roles which included Chief Diversity Officer, Head of Talent Acquisition. Leadership Development and Human Resources and Employee Relations Group Executive for Manufacturing, Advance Manufacturing Engineering, Supply, and Stamping Operations in Automotive. She was responsible for maintaining a supervisory relationship for Human Resources matters within theManufacturing organization.

• Prior to joining Chrysler in 2001, Wicker was Vice President of Human Resources, MGM Grand Detroit. She was the first African American female to be named to that position in the company’s international operations.

• She is internationally recognized as a leader in human resources, development, and training with over 20 years experience in manufacturing, organizational dynamics and change management. She has presented to global audiences representing more than eighty countries on the subject of workplace morale, balance and worklife, inclusion and diversity in such countries as Spain, Korea, and Germany.

• Wicker has been appointed to and serves on numerous boards, including Vice Chair, Alternatives for Girls, and was a member of the White House Steering Committee on Historically Black Colleges & Universities (HBCUs).

• Wicker was voted “One of the most successful business women in Detroit" by the Detroit News, a recipient of the 2003 National Women of Color "Professional Achievement Award, in 2010 she was recognized as one of the 100 most successful African Americans by Uptown Professional Magazine.

• She has been an adjunct professor in the School of Business Administration at Wayne State University and is a graduate of the Detroit Regional Chamber of Commerce’s Leadership Detroit program and is an Author of several leadership books.

• A native of Greenville, Mississippi, Wicker earned a Bachelor’s Degree in Labor Industrial Relations from Michigan State University and Masters Degree in Business Management from Central Michigan. She has attended the University of Michigan Executive Business School in Ann Arbor and the International Institute Advanced Executive Program for Management Development (IMD) in Lausanne, Switzerland.

• Wicker is currently serving as a Trustee for the Board of Directors at Stillman College and a Trustee for the Board of Directors for Lowe’s Charitable and Educational Foundation, Inc.

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Page 23: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

Anitra N. Manning, Ed.D.• With service to pharmaceutical, financial, and nonprofit sectors, Anitra N. Manning, Ed.D. is experienced in providing deep

and strategic solutions to organizations and individuals seeking to advance their leadership capabilities.

• Anitra has served as leadership development consultant to the national headquarters of Girl Scouts of the USA where she developed the architecture for and advanced the needs of council CEOs, board chairs, and C-suite executives throughout the Movement with similar service to corporate executive women throughout the State of North Carolina as the Founding Director of the Meredith College Institute for Women’s Leadership.

• Anitra currently develops strategic leadership and learning solutions for SunTrust Bank headquartered in Atlanta, Georgia where she is First Vice President and Business Learning Strategist.

• She earned a Doctor of Education degree in Administrative and Policy Studies with a concentration on Adult and Higher Education Management from the University of Pittsburgh where she was a K. Leroy Irvis Fellow and a Master of Science degree in Public Policy and Management from Carnegie-Mellon University’s H. John Heinz III School of Public Policy and Management where she was a Heinz Fellow for Service to Communities, Families, and Schools. She is also a very proud graduate of Hampton University where she majored in Political Science.

• A native New Yorker, Anitra is enjoys the Arts, run/walks, and spending time with dear family and friends.

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Page 24: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

Sandra Y. Jeffcoat, Ph.D.• Dr. Sandra Jeffcoat is a member of the Boeing Technical Excellence Program (the first African-American female), a 2007 National Society of

Black Engineers Lifetime Achievement Award winner, and a 2005 National Women of Color in STEM award winner.

• She has as over 30 years of experience in Information Technology. Major contributions include successfully design and implementation of automated data management tools; successful design and implementation of systems impact analysis tool; successful design and implementation of a metadata management tool; resolving major data issues for military contracts and successful implementation of the initial Boeing Employee Portal.

• Prior to joining The Boeing Company, she served as technical consultant, project manager, and system architect and database administrator for such corporations as Eastman Kodak, AT&T, CSC, NCR, Mead Paper Corporation and various federal and local government agencies. She has designed, constructed and implemented major application systems in manufacturing, finance, communications and military areas. Has a B.S. Degree in Economics and Mathematics, an M.B.A. with an emphasis in Information Technology, and a Ph.D. in Leadership and Change.

• She has co-authored and published articles on system architecture, project management and data management. She has been a keynote speaker for major vendors and technical conferences as well as a speaker for the International Leadership Association in the Netherlands. Additionally, she served as a technical mentor and advisor to Cleveland High School InfoTech Academy, a Bill Gates sponsored school, where she aided in the development of the project-based learning curriculum. She has served as the community liaison for design and build of local community centers and development of programs for those centers to serve disadvantaged youth.

• Sandra has served as a representative for the Seattle Public Schools small schools initiative and represented them at various conferences. In addition, she: Is the co-founder of Helping Youth Pursue Excellence (HIPE), an organization formed to give local youth some positive activities in the community, Is the Co-founder of Seattle Select Sports, a south Seattle non-profit sports organization designed to improve disadvantage youth academically and socially.

• She currently represents The Boeing Company on the University of Phoenix Education Advisory Board and is currently a member of the international Leadership Association and the International Association of System Architects, an Executive Board member of the Pacific Northwest AAU Youth Sports Program, and a technical advisor to Mt. Zion Baptist Church Technology Ministry.

• She has served as President and Vice President of local chapters of Delta Sigma Theta Sorority, Inc., a public service sorority, as Commissioner of South King County Junior Football, and an Advisor Board member of Cross City Campaign for Urban School Reform.

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Page 25: Leadership and Excellence in Diversity: Sustaining the Diversity Momentum in Changing Times

Letha J. Jepson, Ph.D.• Joye was born at Travis AFB, California. She attended Washington State University and graduated with a B.S. in Computer Science in

1981. She then entered the United States Air Force as a Second Lieutenant. While on active duty, Joye received her Master of Science Degree in Computer Systems Management from Creighton University. After serving six years as a Computing Systems officer, she resigned her commission.

• She joined Boeing in 1987 and had assignments in Defense and Space – the Air Force’s AWACS program and the Navy’s P3 Update IV program. She then joined the Education & Training organization in Boeing Computing Services as a Software Engineering Instructor. She moved to Research & Technology, Software Engineering and supported the Training Curriculum, Graphical User Interface (GUI) Program Initiative, Boeing Commercial’s DCAC/MRM and the Technology Transfer Initiative. She joined the REDARS/BOLD (Reference Engineering Data Automated Retrieval System/Boeing On-Line Delivery) in 1996. She started out as the System Engineering/Software Test Manager then assumed the role of Program Manager in 1998. She became Director, Companywide Applications in August 1999. She then was assigned as the Director for the Boeing/Employee Portal Program in April 2001. She was assigned as the Director for Production Services in December 2002 where she had responsibility that provided continuous availability and operation of computing infrastructure.

• Joye was named IT Director for the Enterprise Help Desk in November 2005 where she expanded the services from northwest centric to enterprise wide services. She received her PhD in Leadership and Change from Antioch University in 2010. She is currently the Director of Global 24/7 IT Operations.

• Joye is married to Rob and they have two children, ages 29 and 24 and a granddaughter. She enjoys spending time with her family, hiking, camping and just about any type of sports (soccer, golf, football, baseball, basketball, etc.).

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