Creativity in Reference Service Provision: Beyond Answering Questions

Jennifer Lau-Bond

The user is not “remote.” You, the

librarian, are remote, and it is your job to

close that gap.

-KG Schneider, Free Range Librarian, 2006

http://freerangelibrarian.com/2006/06/03/the-user-is-not-broken-a-meme-masquerading-as-a-manifesto/

http://www.flickr.com/photos/30976576@N07/2903662286/Flickr user Musgo Dumio_Momio

Bad Predator Good Predatorhttp://www.flickr.com/photos/24015481@N08/6133071003

Flickr user rwillia532

What questions

AREN’T people asking you?

http://www.flickr.com/photos/jblyberg/3522193099/ Flickr user jblyberg; http://www.flickr.com/photos/nsw_risg/2550177142/ Flickr user NSW Reference and

Information Services Group; http://www.flickr.com/photos/darienlibrary/2076057399/ Flickr user Darien Library

http://www.flickr.com/photos/anthonylibrarian/2498319970/in/set-72157605096682869Flickr user anthonylibrarian

http://illinoislibrariesmatter.wordpress.com/2012/10/22/librarians-on-the-loose-serving-patrons-beyond-the-building/?goback=%2Egde_1955592_member_177647890

http://www.flickr.com/photos/87542849@N00/5060849395/in/photolist-8Hdbd4-8HdbbB-8Hdb9V-8HgiCW-8HgiEY-8Hdbf2 Flickr user kimberlykv

http://www.flickr.com/photos/ricemaru/4706630240/ Flickr user Rice and D; http://www.flickr.com/photos/notarim/5586060515/ Flickr user notarim; http://www.flickr.com/photos/sararobertson/1083879664/ Flickr user Bonita Sarita; http://www.flickr.com/photos/firebrat/577195416/ Flickr user firexbrat; http://www.flickr.com/photos/joanieofarc/5769828665/ Flickr user laurieofindey; http://www.flickr.com/photos/seretuaccidente/4412333138/ Flickr user Xurxo Martinez; http://www.flickr.com/photos/opacity/5124090694/ Flickr user opacity; http://www.flickr.com/photos/usag-yongsan/2889582488/ Flickr

user USAGYongsan

Where is your community when they are not at the

library, and can you be there too?

Search of #nmsf09 on http://www.twitter.com/

http://wiki.answers.com/; http://answers.yahoo.com/; http://quora.com/; http://askville.amazon.com/

Search on http://answers.yahoo.com/

POTENTIALLIBRARY PATRONS

Where does your community go

online, and how can you contribute

there?

Local Facebook

groups and pages?

Local news sites?

Community message boards?

Government pages?

Local blogs?

Local entertainment/leisure sites?Social media

channels of elected

officials?

https://wash.livingvotersguide.org/

https://wash.livingvotersguide.org/wash__8223

http://www.flickr.com/photos/emkeller/6157732450/ Flickr user emkeller

http://www.quickmeme.com/Philosoraptor/

Want to talk? Contact me at jenpresented@gmail.com

Thanks to Mikaela Wolfe and Dr. Lily Rozaklis for their help planning

this presentation.