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TRANSCRIPT
Language Courses:
British English Chinese French German Italian Polish Russian Spanish Swedish Welsh Computer courses:
Office XP
Access XP Introduction
Excel XP Introduction
Excel XP Intermediate
Excel XP Advanced
Outlook XP Introduction
Outlook XP Advanced
PowerPoint XP Introduction
PowerPoint XP Advanced
Word XP Introduction
Word XP Intermediate
Word XP Advanced
Office 2003
Access 2003 Introduction
Access 2003 Advanced
Excel 2003 Introduction
Excel 2003 Intermediate
Excel 2003 Advanced
Outlook 2003 Introduction
Outlook 2003 Advanced
PowerPoint 2003 Introduction
PowerPoint 2003 Advanced
Microsoft Publisher 2003
Word 2003 Introduction
Word 2003 Intermediate
Word 2003 Advanced
Office 2007
Access 2007 Introduction
Access 2007 Advanced
Excel 2007 Introduction
Excel 2007 Intermediate
Excel 2007 Advanced
Outlook 2007 Introduction
Outlook 2007 Advanced
PowerPoint 2007 Introduction
PowerPoint 2007 Advanced
Word 2007 Introduction
Word 2007 Intermediate
Word 2007 Advanced
Office 2010
Microsoft Word 2010 – Level 1
Microsoft Word 2010 – Level 2
Microsoft Word 2010- Level 3
Microsoft Word 2010- Level 4
Microsoft Word 2010- Level 5
Microsoft Excel 2010- Level 1
Microsoft Excel 2010- Level 2
Microsoft Excel 2010- Level 3
Microsoft Excel 2010- Level 4
Microsoft Excel 2010- Level 5
Microsoft Access 2010- Level 1
Microsoft Outlook 2010- Level 1
Microsoft Outlook 2010- Level 2
Microsoft PowerPoint 2010- Level 1
Project
Project 2000 Introduction
Project 2000 Advanced
Project 2002 Introduction
Project 2002 Advanced
Project 2003 Introduction
Project 2003 Advanced
Project 2007 Introduction
Project 2007 Advanced
FrontPage
FrontPage 2000
FrontPage 2003
FrontPage XP
Lotus Notes
Lotus Notes 6.5 Introduction
Lotus Notes 6.5 Advanced
Internet
Internet Explorer 5
Internet Explorer 6
Internet Explorer 7
Internet Explorer 8
Windows
Windows 2000
Windows Vista Introduction
Windows Vista Advanced
Windows XP Introduction
Windows XP Advanced
Computers and IT
Computers and Information Technology
Office Ergonomics
Office Ergonomics
Health & Safety
An Introduction to Health and Safety at Work
VDU and Workstation Health and Safety
Fire Safety and Evacuation
Safe Manual Handling
Avoiding Slips, Trips and Falls
Managing & Handling Stress at Work
An Introduction to Managing Health and Safety
RSI - What It Is and How To Avoid It
Risk Assessment for Managers
Staying Safe with Noise
Staying Safe with Electricity
Staying Safe with Hazardous Substances
Staying Safe with Vehicles
Protecting the Environment at Work and Home v1
VDU and Workstation Safety Risk Assessment
Slips Trips and Falls Risk Assessment
Manual Handling Risk Assessment
Repetitive Strain Injuries Risk Assessment
Stress Risk Assessment
Test Yourself on the Highway Code v2
TMBC Fire Emergency Procedure
Personal Effectiveness
Time Management
Purpose and Goals of Time Management
Organising Your Time
Planning Your Time
Dealing with Time-Wasting Situations
Time Saving Tips & Technology
Time Management Competency Assessment
Meetings
Introduction to Meetings & Meeting Types
Meeting Planning and Preparation
Conducting Effective Meetings
Meeting Behaviour & Dealing with Problem Characters
Virtual Meetings
Effective Meetings Competency Assessment
Appraisal and Performance Management
An Overview of Performance Appraisal
Preparing for the Appraisal
The Appraisal Discussion
On-going Appraisal
Appraisal and Performance Management Competency Assessment
Negotiation
Introduction to Negotiation
Negotiating Strategies 1 - Strategy Basics
Negotiating Strategies 2 - Psychological Strategies
Negotiation Competency Assessment
Persuading and Influencing
Introduction to Persuading & Influencing
The Persuasion Process
Persuading and Influencing Competency Assessment
Presentations
Presentations 1 - Preparing for the Presentation
Presentations 2 - The Presentation
Presentation Competency Assessment
Delegation
Delegation
Delegation Competency Assessment
Questioning
Why are Questions Important?
Using Open Questions
Using Probing Questions
Using Closed Questions
Unproductive Questions
Questioning Competency Assessment
Listening
An Introduction to Listening
Removing the Barriers to Listening
Becoming a Better Listener
Listening Competency Assessment
Body Language
A Background to Body Language
Silent Speech - Understanding Body Language
Using Body Language in the Workplace
Silent Selling - Using Body Language in Sales
Body Language Competency Assessment
Coaching
The Role of the Coach
Objective Setting
Creating SMARTER Objectives
SMARTER Objectives for Managers
Workplace Legislation
The Law and Equal Opportunities - Race Legislation
The Law and Equal Opportunities - Gender Legislation
The Law and Disability Discrimination
The Law and Equal Opportunities - Legislation Relating to Religion
The Law and Equal Opportunities - Ex-Offenders Legislation
An Overview of Diversity and Discrimination
Applying Equal Opportunities in the Workplace - Recruitment and Selection
Applying Equal Opportunities in the Workplace - Training and Performance
Development
Parents in Employment
Flexible Working
Freedom of Information
An Overview of the Data Protection Act 1998
The Law and Equal Opportunities - Age Legislation
Preventing Bullying in the Workplace
Equal Opportunities & Diversity Competency Assessment
Human Relations
The Recruitment Process - An Overview
Writing Job Descriptions & Person Specifications
Attracting Candidates & Producing Job Advertisements
Shortlisting Candidates & Interview Techniques
Candidate References and Selection
Recruitment and Selection Competency Assessment
Leadership
Supervisory & Managerial Leadership
Your Leadership Style & Effectiveness
Self-Esteem
Your Personality Profile
Your Confidence Profile
Your Self-Esteem
Improve Your Self-Esteem