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Language Courses: British English Chinese French German Italian Polish Russian Spanish Swedish Welsh Computer courses: Office XP Access XP Introduction Excel XP Introduction Excel XP Intermediate Excel XP Advanced Outlook XP Introduction Outlook XP Advanced PowerPoint XP Introduction PowerPoint XP Advanced Word XP Introduction Word XP Intermediate Word XP Advanced

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Language Courses:

British English Chinese French German Italian Polish Russian Spanish Swedish Welsh Computer courses:

Office XP

Access XP Introduction

Excel XP Introduction

Excel XP Intermediate

Excel XP Advanced

Outlook XP Introduction

Outlook XP Advanced

PowerPoint XP Introduction

PowerPoint XP Advanced

Word XP Introduction

Word XP Intermediate

Word XP Advanced

Office 2003

Access 2003 Introduction

Access 2003 Advanced

Excel 2003 Introduction

Excel 2003 Intermediate

Excel 2003 Advanced

Outlook 2003 Introduction

Outlook 2003 Advanced

PowerPoint 2003 Introduction

PowerPoint 2003 Advanced

Microsoft Publisher 2003

Word 2003 Introduction

Word 2003 Intermediate

Word 2003 Advanced

Office 2007

Access 2007 Introduction

Access 2007 Advanced

Excel 2007 Introduction

Excel 2007 Intermediate

Excel 2007 Advanced

Outlook 2007 Introduction

Outlook 2007 Advanced

PowerPoint 2007 Introduction

PowerPoint 2007 Advanced

Word 2007 Introduction

Word 2007 Intermediate

Word 2007 Advanced

Office 2010

Microsoft Word 2010 – Level 1

Microsoft Word 2010 – Level 2

Microsoft Word 2010- Level 3

Microsoft Word 2010- Level 4

Microsoft Word 2010- Level 5

Microsoft Excel 2010- Level 1

Microsoft Excel 2010- Level 2

Microsoft Excel 2010- Level 3

Microsoft Excel 2010- Level 4

Microsoft Excel 2010- Level 5

Microsoft Access 2010- Level 1

Microsoft Outlook 2010- Level 1

Microsoft Outlook 2010- Level 2

Microsoft PowerPoint 2010- Level 1

Project

Project 2000 Introduction

Project 2000 Advanced

Project 2002 Introduction

Project 2002 Advanced

Project 2003 Introduction

Project 2003 Advanced

Project 2007 Introduction

Project 2007 Advanced

FrontPage

FrontPage 2000

FrontPage 2003

FrontPage XP

Lotus Notes

Lotus Notes 6.5 Introduction

Lotus Notes 6.5 Advanced

Internet

Internet Explorer 5

Internet Explorer 6

Internet Explorer 7

Internet Explorer 8

Windows

Windows 2000

Windows Vista Introduction

Windows Vista Advanced

Windows XP Introduction

Windows XP Advanced

Computers and IT

Computers and Information Technology

Office Ergonomics

Office Ergonomics

Health & Safety

An Introduction to Health and Safety at Work

VDU and Workstation Health and Safety

Fire Safety and Evacuation

Safe Manual Handling

Avoiding Slips, Trips and Falls

Managing & Handling Stress at Work

An Introduction to Managing Health and Safety

RSI - What It Is and How To Avoid It

Risk Assessment for Managers

Staying Safe with Noise

Staying Safe with Electricity

Staying Safe with Hazardous Substances

Staying Safe with Vehicles

Protecting the Environment at Work and Home v1

VDU and Workstation Safety Risk Assessment

Slips Trips and Falls Risk Assessment

Manual Handling Risk Assessment

Repetitive Strain Injuries Risk Assessment

Stress Risk Assessment

Test Yourself on the Highway Code v2

TMBC Fire Emergency Procedure

Personal Effectiveness

Time Management

Purpose and Goals of Time Management

Organising Your Time

Planning Your Time

Dealing with Time-Wasting Situations

Time Saving Tips & Technology

Time Management Competency Assessment

Meetings

Introduction to Meetings & Meeting Types

Meeting Planning and Preparation

Conducting Effective Meetings

Meeting Behaviour & Dealing with Problem Characters

Virtual Meetings

Effective Meetings Competency Assessment

Appraisal and Performance Management

An Overview of Performance Appraisal

Preparing for the Appraisal

The Appraisal Discussion

On-going Appraisal

Appraisal and Performance Management Competency Assessment

Negotiation

Introduction to Negotiation

Negotiating Strategies 1 - Strategy Basics

Negotiating Strategies 2 - Psychological Strategies

Negotiation Competency Assessment

Persuading and Influencing

Introduction to Persuading & Influencing

The Persuasion Process

Persuading and Influencing Competency Assessment

Presentations

Presentations 1 - Preparing for the Presentation

Presentations 2 - The Presentation

Presentation Competency Assessment

Delegation

Delegation

Delegation Competency Assessment

Questioning

Why are Questions Important?

Using Open Questions

Using Probing Questions

Using Closed Questions

Unproductive Questions

Questioning Competency Assessment

Listening

An Introduction to Listening

Removing the Barriers to Listening

Becoming a Better Listener

Listening Competency Assessment

Body Language

A Background to Body Language

Silent Speech - Understanding Body Language

Using Body Language in the Workplace

Silent Selling - Using Body Language in Sales

Body Language Competency Assessment

Coaching

The Role of the Coach

Objective Setting

Creating SMARTER Objectives

SMARTER Objectives for Managers

Workplace Legislation

The Law and Equal Opportunities - Race Legislation

The Law and Equal Opportunities - Gender Legislation

The Law and Disability Discrimination

The Law and Equal Opportunities - Legislation Relating to Religion

The Law and Equal Opportunities - Ex-Offenders Legislation

An Overview of Diversity and Discrimination

Applying Equal Opportunities in the Workplace - Recruitment and Selection

Applying Equal Opportunities in the Workplace - Training and Performance

Development

Parents in Employment

Flexible Working

Freedom of Information

An Overview of the Data Protection Act 1998

The Law and Equal Opportunities - Age Legislation

Preventing Bullying in the Workplace

Equal Opportunities & Diversity Competency Assessment

Human Relations

The Recruitment Process - An Overview

Writing Job Descriptions & Person Specifications

Attracting Candidates & Producing Job Advertisements

Shortlisting Candidates & Interview Techniques

Candidate References and Selection

Recruitment and Selection Competency Assessment

Leadership

Supervisory & Managerial Leadership

Your Leadership Style & Effectiveness

Self-Esteem

Your Personality Profile

Your Confidence Profile

Your Self-Esteem

Improve Your Self-Esteem