lag. crackle. pause. keeping your unified communications in check

UC Insight with Log Analytics

Jeff Graham: LayerX Technologies CEOAlex Lamont: Zenoss Sr. Product Manager

© 2016 All Rights Reserved CONFIDENTIAL

Zenoss at a Glance

• Founded in 2005; headquarters in Austin, TX

• Widely adopted unified monitoring and service analytics platform for enterprise IT and managed service providers

• Provide IT Ops the application infrastructure visibilityand intelligence required to avoid service disruptions

• Global services and support partner network

• Offered on-premises and as a cloud service

"Zenoss represents the most credible replacement for the legacy Big 4 systems management frameworks in the market."

- Bernd Harzog, The Virtualization Practice


LayerX Technologies Headquartered in Dallas, TX

◦ Founded 2005 Patented Data Management Platforms

◦ Enterprise Log Analysis◦ Advanced DashBoards and

Reporting Experienced Leadership Team

◦ Start-up, S/W Development,Professional Services, M&A

◦ Nortel, Arrow Electronics, NEC, Motorola, Accuvant

Enterprise Customer/Partner Base◦ 150+ Clients in Multiple Verticals

◦ MSP, Financial, Oil & Gas, Healthcare, Hospitality, Tech


Zenoss UC Insight with Log Analytics

Unified Communications• VoIP Quality Management• Path Analytics• Health Monitoring• Fault Isolation

Log Analytics• Index Any Data Format• Search Across All Infrastructure• Real-time Event Correlation• In-Depth Custom Reporting

Data

Correlation

AnalyticsSearch

ReportingUC Insight with Log Analytics

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Zenoss UC Insight with Log Analytics

Combining the power and insight of Zenoss and LayerXUC Insight with Log Analytics collects all data within a UC environment and indexes it under a single architecture. Its powerful correlation engine can then extract that data, correlate it, and take actions to view and analyze overall access, quality and performance.

Extend the Zenoss platform through deep Log Analytics of UC, Security,Network and Application devices• True Call Path Analysis• Granular Search and Extraction (Forensic Inquiry) • Layer 3 Impact Analysis• Native Multi-Tenant Deployment Support


Unified Comms – True Application IntegrationDrives Business Productivity

Identity Mgmt. (AD)/Network/Security

Open Standards Servers/Virtual Machines

Open Standards Communications Platform/Protocols

Messaging IM/Presence Collaboration CRM WEB Services ContactCenter Finance/HR Business

Apps

© 2016 All Rights Reserved

Unified Comms – Deployment ModelRequires Unified Application/Infrastructure MonitoringRequires Unified Application/Infrastructure Monitoring

Laptop

Video Client

IP Phone

Tablet

Smartphone Laptop

Video Client

IP Phone

Tablet

Smartphone Laptop

Video Client

IP Phone

Tablet

Smartphone


What is UC Insight with Log Analytics?

UC Application and Machine Generated Data• Created by Applications Automatically• Voice or Video Calls, RTCP, SIP Transactions, Servers, Network Devices• Activity Records…....What Happened and When

Logs Can Contain • Transaction Events / Performance Metrics, Thresholding Data, Diagnostic, Call Detail Records,

Security Events and even Power Utility Data

Log Analytics is the process of collecting this machine generated structured and unstructured data from multiple sources, proactively correlating, analyzing and providing new insights to rapidly solve issues.

Collect Correlate Index & Store Analyze Visualize &

Report


Why UC Insight with Log Analytics?

Data Collection, Correlation and Analysis• Returns Immediate Value About the Application

– UC Quality Management and Analytics– IP Network and Service Performance– Security Intelligence on Fraudulent or Nefarious Transactions, – Security Attacks and Persistent Threats– Customer Experience and SLA Breaches

Proactively Resolve Problems• Eliminate the Need to Search Through Multiple Systems, Servers and Virtual Machines

Improve Customer / User Satisfaction• Avoid The Services “Death Spiral”• Correlating/Analyzing Logs as near to Real-Time Prevents Issues Before They Impact Critical

Services


UC Insight with Log Analytics Success Spiral

o Automated Problem Isolationo Correlated Event Handlingo Focused Resolution Stepso Problem Solvedo Customer is Happyo Increased Margin as a Result of

Low Human Capital Involvemento Customer Loves Your Service thus

is Happy to be a Referenceo Revenue Increaseso Margin Increaseso Business Flourishes

o Recurring Problemso Extensive Human Capital

Deployedo Unhappy Customerso More Human Capital

Commitmento Degraded Margino Customer Cancelso Revenue and More Margin Losso Layoffs to Cut Costso More Customers Leaveo Business Dies

UC Insight ... ROI $$ Legacy Monitoring ... Wasted $$


UC Insight ROIUC Infrastructure Example

100 Managed Devices: Routers, Switches, Gateways, App Servers, SBC, Firewall, etc.Costs:

– Resolving and Event without Service Desk Escalation– Resolving at the Service Desk– Average Hourly Cost of Customer/End User Downtime

Per Device Events on a Per Month Basis

Per Device Resolution Utilizing UC Insight and Proactive Correlation / Resolution

Inputs: The Most Conservative End of the Range Utilizing Gartner and Other Research Firms

70% Annual Savings on Event Resolution CostsSignificant Productivity Enhancement

Increase in User Satisfaction

UC Insight Partial Correlation No Correlation$0

$20,000

$40,000

$60,000

$80,000

$100,000Annual Business and IT Costs


How LayerX Enhances Zenoss

Intuitive Dashboards Analyzing UC Call QualityFlexible Reporting on Call Quality

o Every Dashboard is also a Report o Ad-Hoc or Scheduled with Multiple Reports for

a Workbooko Full Multi Tenancy with Reporting by

Customer/Site/Location/Department

Drill Down into Location DataMap Any Data to Specific Description / NamesCause Code 16 Shows as Call Terminated Normal Export any Graph to a Picture FileExport any Table to Excel or .CSV



Provides Call Path Analysis o Layer 3 Impact Interrogation of All Devices

Along the Call Path

SIP Stack Embedded to Read RTCP and Header Registration

o All Data Received is Proactively Correlated

for Threshold / Window / Metric or

Performance Violations

o Events / Alerts with Detailed Descriptions are

Created and Presented to Zenoss


How LayerX Enhances ZenossUtilize NetFlow as a Resource

o Cross Reference Traffic with Call Quality

Issues

o Analyze Top Applications Correlated with

Bandwidth Consumption

Drill Into Specific Application Traffico Correlate Layer 3 Hop Latency with

Application Utilization

Flexible NetFlow Reporting


How LayerX Enhances ZenossAnalyze Firewall Log Data

o Cross Reference Threat Activity

with UC Quality

o Analyze Top Applications

Correlated with Bandwidth

Consumption

Drill Into Threat Datao Event/Alerts Based on Threats

and Behaviors

o Correlate with UC Infrastructure

Events/Alerts

Flexible Firewall/DNS/Threat Reporting


How LayerX Enhances ZenossSession Border Controller Log/Data

o Analyze Traffic Volumes and

Patterns

o Analyze Trunk Routes

o Protocol / Codec Utilization

Drill Into Specific Regionso Correlate Bad Audio Calls and

Produce Events/Alerts

Flexible Reporting



S4B Analysiso Voice and Video Endpoint

Performance Analysis

o Specific Events/Alerts

SDN Analysis through the MS API

o Call Flow Diagnostics

MS Infrastructure PerformanceFlexible Reporting



Flexible Indexed Based Log Search and Extraction

o Highlight and Name

o No RegEx Skills Required

Search by Words, Time and Boolean Logic

o Root Cause Data

Easy Audit and Compliance Reporting


What Makes UC Insight with Log Analytics Different

Secure Data Transport

Structure/Unstructured and Streaming Data

Fully Multi-Tenant

Analytic Modeling

Unlimited Data

Dynamic Dashboards

Dynamic Search Queries

Rapid Time to Value

Volume...Variety…Velocity…Variability…Complexity

Problem Solved!

UC Insight with Log Analytics

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UC Insight with Log AnalyticsAlex Lamont: Zenoss Sr. Product ManagerJeff Graham: LayerX Technologies CEO

Q & A

lag. crackle. pause. keeping your unified communications in check

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