GARRETT W. LACOMBE335 Dulles Drive, Apartment I | Lafayette, LA 70506 | (337) 257-1023 | garrett.lacombe@gmail.com

Highly accomplished, results-driven professional with over 11 years of customer service experience in diverse industries. Dedicated professional with the proven track record of surpassing customer satisfaction goals and meeting deadlines to increase efficiency and profitability. Creative communications professional that works well under pressure and adapts easily to changing needs. Highly organized and motivated, skilled in performing a broad range of administrative and management needs, including client relations, preparing reports, and maintaining accurate records. Proven ability to maintain positive contact with a diverse range of clients through effective communication.

P R O F E S S I O N A L E X P E R I E N C E

LOUISIANA VALVE SOURCE, Youngsville, LA 2014-PresentINSIDE SALES REPRESENTATIVE

Develop open communication channels and professional relationships with clients in order to provide exceptional levels of customer service, resulting in consistently exceeding corporate customer and organization expectations. Educate customers on the products and capabilities of our Sup-R-Seal Expanding Gate Valve and LV690 Rotary Control Valve, as well as other brands including Cameron Ball Valves, Fisher Control Valves, Anderson Greenwood Pressure Safety Valves, Daniel Meter Fittings, and Bettis Actuators.

• Provided valves, sizing specifications, and required documentation based on service conditions. • Scheduled meetings with our client’s engineers and management department to provide answers and

solutions to project requirements. • Resolve all issues in a timely manner through telephone calls and written correspondence.• Collect, organize, and input data into appropriate systems, resulting in improved operational efficiency.• Identify potential clients, developing effective outreach to increase client base.

THE WRIGHT GROUP, Crowley, LA 2012-2014CUSTOMER SERVICE / INSIDE SALES REPRESENTATIVE

Served as one of the main point of contact for over 200 accounts, providing consultations on products, services, and operations on a local and global level. Negotiated multiple complex long term sales agreements with accounts exceeding $500,000. Educate customers on the latest products, programs, and capabilities, including SuperCoat®, SuperTab®, Wrise®, and VitaRice®.

• Maintain client records, implementing company policy and best practices to protect sensitive information. • Developed a customer service fulfillment protocol, increasing turnaround time by more than 50%.• Increased closure rate on new business by 20% through active engagement with customers.• Schedule weekly meetings with cross-functional departments to discuss process improvement initiatives.• Recognized as trusted advisor to the CEO regarding customer and supplier pricing, communications, and

confidential information.• Formulated sales agreement/blanket purchase orders to allow customers to lock in on prices, increasing

total profit from BPO’s by $700,000.

UNITED PARCEL SERVICE (UPS), Lafayette, LA 2006-2012PARCEL DRIVER

Cultivated professional relationships with all customers, addressing all concerns, inquiries, and requests in a timely manner, resulting in improved customer satisfaction ratings.

• Delivered increases in customer retention and repeat business through the implementation of exceptional levels of customer service. Trained, evaluated, and provided continual support to employees, ensuring performance aligned with Corporate Health and Safety Process (CHSP) standards.

ISLAND OPERATING COMPANY, Lafayette, LA Summers of 2001, 02’, 03’OFF SHORE OPERATING ASSISTANT

• Monitored and regulated pressure gauges, with proper operating equipment. • Assisted certified operators as needed. Certified in Rigging and Safety.

E D U C A T I O N

Bachelor of Science in Applied Life Science and Dietetics, University of Louisiana at Lafayette, Lafayette, LA 2005Basic Emergency Medical Technician Certification, Louisiana Technical College Lafayette, LA 2001

P R O F E S S I O N AL A F F I L I AT I O N S & A C H I E V E M E N T S

CHSP Committee Member, UPSUPS Teamsters Member, UPSVice President & Member, Student Dietetic Association

Member, Louisiana Dietetic Association (LDA)Member, Lafayette District Dietetic Association (LDDA)Member, American Dietetic Association (ADA)

Dean’s List, University of Louisiana at LafayetteSafety Standout, Acadian Ambulance Service