ILR School

Labor Strategy and Skills

• Collective Bargaining

• Contract Adm inistration

• Custom ized Program s

Labor Relations Program

Cornell University’s Labor Relations Training Program Cornell’s School of Industrial and Labor Relations (ILR) is the nation’s most valued resource for education and assistance in the labor relations field. Companies today are faced with a host of industrial relations issues that require skills in connecting business strategy to labor strategy, managing multiple stakeholder groups, effective negotiations and advocacy, performance management, and dispute resolution processes. These programs will provide much needed strategic awareness combined with practical application. The Collective Bargaining and Contract Administration certificate programs combine Ivy League academic depth with the skills of leading practitioners to create a unique, highly specialized and interactive curriculum. The programs include case studies and an interactive, practice-based approach to learning, such as extensive collective bargaining and arbitration simulations and other exercises. Course participants will receive a certificate of completion from Cornell University’s ILR School.

Open Enrollment Workshops and Certificates Open enrollment workshops can be taken individually or as part of a certificate in Collective Bargaining or Contract Administration. They provide the opportunity to share perspectives, experiences and expertise with participants from throughout the United States and the world.

Classes are held at the Cornell ILR Conference Center in New York City.

Schedule, fees and more extensive course descriptions available at: www.ilr.cornell.edu/hcd/workshops/lr.html

Customized Programs for Your Organization We will craft an educational program that incorporates the actual issues, contracts and challenges faced by your organization. Programs focus on labor strategy across a global supply chain, as well as bargaining and contract administration planning, preparation and execution at the corporate, enterprise and/or facility level.

To schedule customized programs or for questions, contact Dan McCray at danmccray@cornell.edu.

Labor Relations Certificates, NYC

Collective Bargaining Studies This certificate provides a comprehensive practice of the collective bargaining process from pre-bargaining preparation to final sign-off.

Required Courses Days of Workshop Labor Relations Law 2 Contract Language and Interpretation 1 Fundamental Negotiation Skills 2 Preparation for Collective Bargaining 2 Effective Collective Bargaining 2 Interest- Based Bargaining Strategies and Structure 1

Contract Administration Studies This certificate will help you manage staff and operations within the confines of collective bargaining and gain a full understanding of contract terms, legal principles, and grievance procedures.

Required Courses Days of Workshop Labor Relations Law 2 Contract Language and Interpretation 1 Effective Employee Discipline 2 Effectiveness in Arbitration 3 Effective Grievance Handling 1 Investigation Tools and Techniques 1

call for information 212.340.2841 1

Cornell ILR has been designated as a Human Resources Certification Institute (HRCI) approved provider. For more information about recertification credits toward your PHR or SPHR, please visit www.hrci.org or our website. All workshops listed are HRCI certified.

Common Workshops for B oth Certificates: LR105 Labor Relations Law **

Whether you are involved in the collective bargaining process, the administration of a contract, or a certification campaign, it is necessary to understand the National Labor Relations Act and its practical impact on the workplace. This workshop is accessible for lawyers and non-lawyers alike, and gives participants an opportunity to understand a host of legal principles and considerations.

Features and Outcomes: • Assess unfair labor practices • Assess rules regarding union organizing,

collective bargaining, and day to day operations

** Required for both the Collective Bargaining and Contract Administration Certificate

LR205 Contract Language and Interpretation **

Whether you are administering contract language or proposing it at the bargaining table, this workshop is designed to instruct labor relations practitioners on how contract language and past practices may be interpreted by an arbitrator.

Features and Outcomes: • Interpret contracts • Preserve management rights • Draft contract language

** Required for both the Collective Bargaining and Contract Administration Certificate

2 register at www.ilr.cornell.edu/hcd/workshops/lr.html

LR201 Preparation for Collective Bargaining This workshop focuses on aligning collective bargaining objectives to business strategy, preparing and prioritizing management and union goals, and preparing for the bargaining table and communication strategy.

Features and Outcomes: • Identify key elements that form a labor

strategy • Link business strategy to management

objectives and bargaining positions • Mock management authority meeting

simulation

LR203 Effective Collective Bargaining Skills and Strategies Transition from bargaining strategy to negotiating strategy by focusing on tools and techniques necessary to achieve results, “at the table.” Participants will focus on developing and selling proposals, probing union proposals and the timing and sequencing of counter proposals and concessions.

Features and Outcomes: • Understand the importance of information

gathering • Assess negotiation partner interests and

negotiation style • Full day bargaining simulation

LR311 Fundamental Negotiation Skills Negotiation is a basic means for resolving conflicts and disputes in the workplace, home, and community. This workshop takes participants through a series of role plays and experiential learning situations to understand and practice fundamental negotiation skills and approaches to one-on-one, small group, and collective negotiations settings in the workplace. Participants will gain insight into their own negotiation biases, weaknesses, and strengths, and build negotiation confidence and competency.

Features and Outcomes • Communication skills for effective

negotiations • Structuring negotiations to yield the best

outcomes • Positional and interest-based negotiation

approaches

LR312 Interest-Based Bargaining Strategies and Structures Interest-based bargaining frames negotiation as joint problem solving to resolve each party’s underlying issues, needs, and concerns. This workshop provides a systematic process for putting interest-based negotiation principles into practice in collective bargaining and grievance handling. Participants will assess how their own organization’s bargaining practices can be more effective in reaching durable agreements that improve the working relationships between the parties.

Features and Outcomes • Effective issue discussion processes • Joint information gathering and

benchmarking strategies • Techniques for generating creative options to

solve tough problems

Collective Bargaining Workshops

call for information 212.340.2841 3

LR101 Effective Employee Discipline Disciplinary decisions are subject to rigorous scrutiny. Anyone involved in formulating or implementing disciplinary decisions must have command of progressive discipline, establishment of cause for termination, as well as a solid understanding of the best practices for discipline management.

Features and Outcome: • Analyze fact patterns • Solve key discipline issues • Understand appropriate procedures and

culture

LR102 Investigation Tools and Techniques Effectively dealing with complaints and conducting investigations is a critical part of creating a productive and fair workplace culture. This workshop focuses on both the strategic considerations as well as nuts and bolts of investigating issues of employee misconduct. Special emphasis is placed on relevant contractual considerations, preparing an investigation plan and conducting investigatory interviews.

Features and Outcomes: • Design and execute an investigation plan • Conduct investigatory interviews • Understand how arbitrators scrutinize

investigations

Prerequisite: Effective Discipline is a prerequisite for this course. Exceptions made on a case-by-case basis for prior experience or knowledge.

LR104 Effectiveness at Arbitration Contractual or disciplinary disputes that cannot be resolved by the parties are ultimately tried and resolved in arbitration. Led by experienced arbitrators and advocates, this workshop is designed for those who need to develop a strategy for preparing, presenting, or assisting in presenting evidence in labor arbitration.

Features and Outcomes: • Assess the strengths and weaknesses of

your case • Prepare evidence and testimony to win

an arbitration • Full day arbitration simulation

Prerequisite: Effective Discipline and Contract Language are prerequisites for this course. Exceptions made on a case-by- case basis for prior experience or knowledge.

LR106 Effective Grievance Handling Develop the knowledge, skills and confidence necessary to promote productive, efficient and successful handling of grievances, ensuring management is gaining maximum benefit from the process

Features and Outcomes: • Establishing best practices for grievance

processing • Evaluating a grievance in the context of the

“big picture” • Using conflict resolution tools and influence

strategies to achieve management’s overall objectives

Prerequisite: Effective Discipline and Contract Language and Interpretation are prerequisites for this course.  Exceptions made on a case-by-case basis for prior experience or knowledge.

Contract Administration Workshops

4 register at www.ilr.cornell.edu/hcd/workshops/lr.html

Collective Bargaining Immersion

This intensive course is designed to prepare the entire collective bargaining team for negotiations using the actual issues they will face. It includes multiple opportunities for participants to practice what they are learning through cases studies, group exercises and negotiation simulations. Participants learn how to put their organization’s business strategy at the center of their bargaining strategy. Using their knowledge of the business and operations of the organization, participants engage in an interactive exercise to develop bargaining strategy which includes translating overall objectives into specific proposals and anticipating the union’s response and demands. Students then learn and practice “at-the-table” negotiating strategy and tactics in a full day negotiation simulation.

Contract Administration Immersion

The Contract Administration Immersion program is developed to meet the knowledge and skill-building needs of your organization’s human resources and labor relations practitioners. This workshop will provide in- depth knowledge and skill-building in the subject areas of: labor relations, employment and labor law, contract interpretation, grievance and arbitration handling, and workplace investigations. Case studies, role plays and simulations allow participants to apply what they’ve learned during the workshop to relevant issues that may arise in the workplace.

Advanced Arbitration Advocacy

This program is designed for the professional who wishes to become an arbitration advocate, or for the existing advocate who wants to improve and master their skills. Arbitration Advocacy is equal parts science and art with the goal of persuasive story telling. Participants learn and practice how to use the technical aspects of the advocacy process to tell a persuasive story clearly and effectively before a

labor arbitrator. The program can be specifically customized to include contract provisions and fact patterns from participating organizations. Participants travel from case analysis through closing argument with a heavy emphasis on practicing acquired skills and receiving feedback along the way.

Managing in a Union Environment

This workshop is an interactive program designed to educate operational managers and supervisors on how to effectively manage employees with union representation. The workshop is built around best managerial practices, applicable law and the organization’s own policies, procedures and customs. Participants will acquire in-depth knowledge and skills regarding building and leading teams, effectively communicating with employees and unions, conducting disciplinary investigations and imposing discipline, managing grievance and arbitration, and resolving conflict. The program is interactive and participants will have multiple opportunities to practice learned skills.

Joint Labor-Management Interest- Based Bargaining Training

Interest- based bargaining frames negotiation as joint problem solving to resolve each party’s underlying issues, needs, and concerns. The process works by encouraging the parties to focus on interests, not positions, and to use communication and innovative thinking to identify superior solutions. This workshop is offered to union and management negotiating teams to experience together. Through case examples, role plays, and facilitated discussion, the parties are encouraged to critically examine whether interest-based negotiation principles and techniques can make their own contract negotiations and grievance handling more effective. Participants will learn a step-by-step process for using interest-based techniques in bargaining and in day-to-day interactions to strengthen the labor-management relationship.

Highlighted Customized Programs

NAME

TITLE ORGANIZATION

ADDRESS � OFFICE � HOME

CITY STATE ZIP

OFFICE PHONE HOME PHONE

E-MAIL FAX

STUDENT I.D. NO

P lease enter your social security number if you wish to obtain CEUS

� Check here to receive a 15 percent discount off the registration fee for government and not-for-profit organizations

� Check here if you have previously attended a workshop

WORKSHOP SELECTION COURSE # COURSE TITLE DATE LOCATION PRICE

TOTAL PRICE $

PAYMENT METHOD La te cancellations/transfers incur a 25% charge. N o-shows and cancellations not in writing incur a 100% charge. C ancellations and transfers must be in writing and arrive at Cor nell five business days before the workshop date to avoid a charge .

SIGNATURE OF REGISTRANT

Please check one of the below payment methods:

� CHECK ENCLOSED, payable to Cornell University ILR, for $ LETTER OF CR EDIT: � Attached PURCHASE ORDER: � Attached

CREDIT CARD: � AMEX � Discover � MasterCard � VISA TYPE OF CREDIT CARD: � Personal � Corporate

CARD #

3-DIGIT CODE (BACK OF CARD) 4-DIGIT CODE (AMEX ONLY)

NAME AS ON CARD EXP. DATE

SIGNATURE AMOUNT $

PAYMENT OF BILL IS AUTHORIZED BY: Pay ment or payment guarantee (such as a purchase order) is expected at the time of registration. If a PO or other guarantee of payment will be submitted from your organization, your manager must sign the registration form taking responsibility of payment. Yo u may pay by credit card or check. Plea se make checks payable to CORNELL UNIVERSITY ILR.

NAME OF REGISTRANT’S MANAGER (Type or Print)

TITLE OF REGISTRANT’S MANAGER (Type or Print)

SIGNATURE OF APPROVING MANAGER T he signing manager accepts the full terms of the cancellation policy above.

REGISTRATION FORM PARTICIPANT INFORMATION

Please copy to register additional people TO REGISTER:

ONLINE Visit our web site at www.ilr.cornell.edu/ hcd and register using our secure server.

BY MAIL Complete the registration form and return to:

Cornell University ILR School 16 East 34th Street 4th Floor New York, NY 10016-4328

BY FAX Complete the registration form and fax to 212.340.2890

TRAINING LOCATION Cornell’s workshops are offered in the following locations:

New York City Cornell University ILR School 16 East 34th Street 6th Floor New York, NY 10016-4328 866.470.1922

Contact: ILR Extension

Ithaca Cornell University ILR School ILR Conference Center Ithaca, NY 14853-3901 866.470.1922

Registration Information for NYC Workshops To register, fax the completed registration form to Cornell University 212.340.2890, or visit www.ilr.cornell.edu/hcd/workshops/lr.html to register online. Registrations are confirmed in writing in the order received. Registration at the door is usually not possible. If you have not received a written confirmation, please contact Opal Bablington at 212.340.2815 before traveling to the workshop.

Payment Proof of payment guarantee (such as Purchase Order) is expected at the time of registration. If a PO or other guarantee of payment will be submitted from your organization, your manager must sign the registration form taking responsibility of payment. You may pay by credit card or check. Please make checks payable to CORNELL UNIVERSITY ILR. A 15% discount is available for government and not-for-profit employees.

Substitution a nd Cancellation Substitutions of registrants can be made at any time unless a course has a prerequisite or prework. Cancellations and transfers are subject to a 25% charge unless received in writing 5 business days prior to the program. When a representative of an organization approves an employee registration, that organization becomes responsible for cancellations, transfers, substitutions, and payments. The full program fee will be charged for any registration that is not canceled in writing.

Schedule Check-in and review of materials begin at 8:15 a.m. Workshops begin at 9:00 a.m. and conclude between 4:30 p.m. and 5:00 p.m. Continental breakfast and lunch are included in the fee.

Accommodations The tuition does not include lodging. We can recommend hotels convenient to the training location. Please notify the registrar in advance to ensure proper ADA accommodations.

Labor Relations Workshops, Certificates, and Customized Programs

www.ilr.cornell.edu/hcd/workshops/lr.html

16 East 34th Street New York, NY 10016-4328

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