l. taylor williams - resume
TRANSCRIPT
Lawrence Taylor Williams [email protected] | 256-264-4569 | Washington, DC Skills Customer Service • 8 years’ experience • Proven ability to grasp product knowledge and relay product information in a concise but
potent manner • Excellent interpersonal and verbal communication skills • Can quickly create rapport with guests • Exceptional organizational skills and adaptability
Research • Proficient computer literacy proven through academic and professional research programs • Highly critical thinker shown through qualitative and quantitative data analysis • Adaptable to changing methods and information sources
Education American University MA, International Peace and Conflict Resolution Expected May 2017
Birmingham-Southern College BA, International Studies 2010-2014
Experience Sona Creamery and Wine Bar Closing Manager/Lead Bartender Washington, D.C., July 2014- Present • Supervisory duties include weekly alcohol inventory, initiating cost-saving measures, and
conveying rapidly changing information to staff • Ensure all closing duties and checklists are completed • Monitor all bartenders to follow alcohol regulations and laws • Lead daily shift meetings with all staff • Maintain daily staff progress reports to General Manager
Birmingham International Center Intern Birmingham, Alabama, May 2012- August 2012 • Performed extensive economic mapping research for Executive Director • Acted as liaison for Young Professional’s Group and Honorary Consul General’s Society • Updated and maintained member database