KNOWLEDGE MANAGEMENT

PRESENTED BY :VARUN SHARMAABHINAV PANDEYSONAM JHAM.VIVEK.NAIRPULKIT SINGH

Knowledge Management (KM)

An Introduction to KM

• Knowledge, knowledge workers and KM are topics receiving increasing attention from a variety disciplines.

KM is one of the hottest topics today in both the industry world and information research world.

• “Many have said we are moving from a post industrial to a knowledge-based economy.” (Drucker, 1993)

Effective KM is now recognized to be “the key driver of new knowledge and new ideas” to the innovation process to new innovative products, services and solutions.

• Knowledge Age is the third wave of human socio-economic development.

1st wave was Agricultural Age Wealth was defined as ownership of land2nd wave was Industrial Age Wealth was defined on ownership of capital (i.e.

factories) 3rd wave was Knowledge Age Wealth was based upon the ownership of knowledge

and the ability to use that knowledge to create or improve goods and services.

(Charles Savage in Fifth Generation Management, 2008)

Two Kinds of Knowledge

Knowledge is intangible dynamic, and difficult to measure, but without it no organization can survive.

Explicit : knowledge which has been “encoded into some media external to a person.” (Walczak, 2005)

Tacit : knowledge that is stored within an individual and as such is personal and context specific. (Lin and Tseng, 2005 ; Srdoc et.

al., 2005)

So…what is knowledge management?

“Knowledge management (KM) is an effort to increase useful knowledge within the organization. Ways to do this include encouraging communication, offering opportunities to learn, and promoting the sharing of appropriate knowledge artifacts.”

Interdisciplinary Nature of KM

(Kimiz Dalkir, 2005)

History of KM

The history of managing knowledge goes back to the earliest civilizations (Wiig, 1997).

Present and Future State of KM

•  KM is in a state of high growth, especially among the business and legal services industries .

• Currently, communities of practice such as the KM Network and the development of standards and best practices are in a mature stage of development.

ELEMENTS OF A KM INITIATIVE

Model by Nonaka and Takeuchi, 1995

I. PEOPLE

Refers to cultural and behavioral approach

Knowledge is created by individuals

In Japanese Firms, the creation and sharing of knowledge can only happen when individuals cooperate willingly.

II. PROCESSES Processes in contributing the knowledge management 4 processes of interactions is a spiral process that takes place repeatedly

a) Socialization

Sharing tacit knowledge through

face-to-face communication or shared experience.

eg: meeting

b) Externalization

Developing concepts and models to convert tacit knowledge to explicit knowledge

Enable it to be communicated to others

c) Combination

Combination of various elements of explicit knowledge to form more complex and systematic explicit knowledge

d) Internalization

Understand explicit knowledge

Closely linked to learning by doing

III. TECHNOLOGY

Refers to the network system

Facilitate connections:a. Among knowledgeable people (by helping them find & interact with

one another)b. Between people and sources of information

Through ICT, explicit knowledge can be captured and disseminated

Cont.

PILLARS OF K-ECONOMY

ICT

INNOVATION

KNOWLEDGE ECONOMY

EDUCATION

INFORMATIC

KNOWLEDGE MANAGEMEN

T

INFORMATION SOCIETY

KNOWLEDGE SOCIETY

IMPORTANCE OF KM FOR COMPETITIVE EDGE IN THE K-ECONOMY

K-economy is about knowledge and the ability to create new value and wealth

In the K-economy, wealth derived from the exploitation of intangible assets like experience, know-how and knowledge

To be success in K-economy, we need to accept and adapt to an environment where intangible assets are the key driver

K-economy is more than a commitment to manage and tap into the accumulated knowledge within the business

Knowledge Management leads to greater productivity

KNOWLEDGE MANAGEMENT● Focuses on its users.● Practioners summarize, contextualize, value-judge, rank, synthesize, edit and facilitate to make information and knowledge accessible between people within or outside their organization. It concerns with the social interactions with sharing and use of knowledge. ● KM is largely based on tacit interpretation that relate to human behavior and interchange.

Tacit knowledge Explicit knowledge

Ability to adapt, to deal with new an exceptional situations

Ability to disseminate, to reproduce, to access and to reapply throughout the organization

Expertise, know-how, know-why and care-why

Ability to teach, to train

Ability to collaborate, to share a vision, to transmit a culture

Ability to organize, to systematize, to translate a vision into a mission statement, into operational guidelines

Coaching and mentoring to transfer experiential knowledge on one-to-one, face-to-face basis

Transfer of knowledge via products, services and documented processes

Tacit Knowledge and Explicit Knowledge

KNOWLEDGE INFRASTRUCTUR

E

Top Management

Support

Customer Knowledge

IT

Social Capital

THANK YOU