ACCENTUREImportance of Knowledge Management in the consulting firm

By:Sumit GarhwalA-33PRN:15020441271

ABOUT ACCENTURE Accenture is a multinational management

consulting services company. Its incorporated headquarters have been in Dublin, Ireland

It is the world's largest consulting firm as measured by revenues and is a Fortune Global 500 company.

As of 2015, the company reported net revenues of $31.0 billion, with more than 368,000 employees serving clients in more than 200 cities in 120 countries

INITIAL KM STRATEGY Accenture initially used IBM lotus notes for

knowledge management Their Knowledge Management Strategy was to

encapsulate value from knowledge to enhance their revenue, reduce the costs and promote innovation

USE OF LOTUS NOTES Every business unit , every domain, every DU and

every project had there own database And all these databases were linked to one

centralized one The project details were shared to client through

these lotus notes And internal details were maintained through lotus

notes

ISSUES WITH LOTUS NOTES

Highly unfriendly Only specific jobs can be done by lotus notes Too many portals were created and it was difficult to

manage all as one. It caused too many issues and lot of manpower was occupied in its maintenance

Management of content was difficult as there was a limit on what kind of data could be shared by lotus notes

CURRENT KNOWLEDGE MANAGEMENT Accenture shifted to Microsoft sharepoint from lotus

notes The change to sharepoint started in the year 2013

and by the year 2015 end lotus notes were completely out of Accenture

Accenture’s future plan is to use sharepoint’s features to full use and move different portals to sharepoint

ADVANTAGES OF SHAREPOINT It provides improved search and browse features,

like a simple explorer and hence a simple experience to the user

It has a common server and a single data entry point so will simplify management of various contents

It made data handling easy There were multiple utilities of Microsoft

sharepoint All the details were shared on sharepoint and

only limited access was given to required people

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