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Robert LanningPeople Analytics, Tesoro Corporation

Know. Now. Act.Building the Workforce Analytics Center of Excellence

• Who is this guy?

• What is Tesoro?

• The HR Model

• The Plan

• The Team

• The Playground

• Burgeoning the COE

• Conclusion

Know. Now. Act.Building the Workforce Analytics Center of Excellence:A Not So Hidden Agenda

Who is this guy?

• 30+ years analytics experience

• Award winning analytics professional and team leader

• Sterling legacy of building successful and effective

analytics teams/functions from scratch across

multiple industries and functions

• Husband of Rebecca Lanning (24+ years)

• Father of three children – Timothy (19), Sarah (13), Lauren (11)

• Licensed and Ordained Minister

– 30+ years multi-generational ministerial service

– Serving as Corporate Worship Pastor in New Braunfels, Texas

Research, Insights, and Analytics

Software and Systems

Development

Project Management

Process improvement and

re-engineering

Know. Now. Act.

You can’t have planning without Lanning…

• Research, insights, and analytics

• Software development

• Systems design

• Project management

• Process improvement and re-engineering

• Indirect report management (5)

13 years

• Retail research, insights, and analytics

• Marketing insights and analytics

• Direct report management (6)

7 years

• Marketing research, insights, and analytics

• Industry and government relations


• Indirect report management (5)

5 years

• Marketing research, insights, and analytics

• Client relationship management



• HR research, insights, and analytics

• Workforce planning

• Business intelligence




1.5 years

3.5 years

• HR research, insights, and analytics

• Business intelligence



• Direct report management (3+)

120 days+

• Tesoro = “Treasure” (Spanish)

• Fortune 100 / Global Fortune 500• NYSE: TSO, TLLP

• $28 Billion Revenue

• 6,100 employees (retail not included)

• Refineries• Six refineries – Western United States

• 931,000 barrels per day capacity

• Logistics• Pipelines, Tankers, Railcars, Trucking

• Retail• 2,200+ retail stations

TESORO – WHO WE ARE

Kenai, AK

Mandan, ND

Salt Lake City, UT

Anacortes, WA

Martinez, CA

Wilmington, CA

San Antonio, TX

What is Tesoro?

The Tesoro Value Chain

Workforce

Culture

Analytics:

Who, What, Where,

When, How Many

Insights and Research:

Why, Forecast,

Predict, Prescribe

Valued Members of a Winning Team on an Inspiring Mission

Intelligence and Action:

Remedy/Repeat,

Impact, Implement

The HR Model

The Plan

• Orientation (30)

• Evaluate current state (60)

• Determine future state (60)

• Build the foundation (90-120)

• Build the infrastructure (90-120)

• Institutionalize (ongoing)

• Develop models/simulations/predictives (90)

• Produce versions 2, 3, 4… (180+)

Rackspace: Team Dapifer

Tactical Dapifer and

Data Integrity Guru

San Antonio Office

Master Builder of Dapiferian

Tools and Systems

London Office

Strategic Dapifer and

Executive Officer

Austin Office

Highest team engagement

scores in the company!

Strategic Dapifer

Work from Home

Strategic Dapifer and

Statistical Wunderkind

San Antonio Office

Senior Dapifer

San Antonio Office

Tesoro: People Analytics

James (Holmes)

Tactical Analytics

Systems and Tools

San Antonio Office

Charity (Scully)

Strategic Analytics

Change Management

San Antonio Office

Robert (Mulder)

Strategic Analytics

Systems and Tools

San Antonio Office

Warning!

This infrastructure solution must

have database layer user security;

otherwise, managers cannot see

their specific data without having

access to every other manager’s

data.

Without database layer user

security, disseminating results

requires gatekeepers (HRBPs

and/or HR generalists) for

sensitive information.

Team Dapifer Playground

Behavior Exceeds/

Performance Does Not Meet

Behavior Meets/


Behavior Does Not Meet/


Behavior Exceeds/

Performance Meets


Performance Meets


Performance Exceeds

Behavior Exceeds/

Performance Exceeds

Behavior Meets/

Performance Exceeds

Behavior Meets/

Performance Meets

• Count: 1 (0.5%)

• Leavers since

7/1/2015: 0 (0.0%)

Not Calibrated

• Count: 36 (18.9%)

• Leavers since

7/1/2015: 7 (19.4%)

% of Not Calibrated

• Director or higher: 22.2% (8)

• Less than 1 year tenure: 52.8% (19)

• Leader’s direct reports: 25.0% (9)

Performance Summary Scorecard:

Division X (190 Rackers)

Outstanding24

14.9%

Strong61

37.9%

Successful76

47.2%

Variable0

0.0%

Unsuccessful0

0.0%

% of Leavers, 7/1 – 10/7:

• Outstanding (1): 4.2%

• Strong (2): 3.3%

• Successful (3): 3.9%

• Variable (0): 0.0%

• Unsuccessful (0): 0.0%

• New Hire (0): 0.0%

• Not Rated (5): 25.0%

My Calibration Summary (July 2015 Event)

My Ratings Summary

(July 2015 Event)

Rackers leaving since July 1, 2015:

My Voluntary (11): 5.8%

Rax Global Voluntary (XX): 3.6%

Current statuses and RackerPulse as of 10/7/2015

Courtesy: HR - Team Dapifer

Sep 2015 RackerPulse:

eNPS1: NA / eNPS2: NA






eNPS1: 54 / eNPS2: 68


eNPS1: 38 / eNPS2: 32




eNPS1: 47 / eNPS2: 79


eNPS1: 44 / eNPS2: 60




eNPS1: 76 / eNPS2: 36

• Count: 38 (20.0%)

• Leavers since

7/1/2015: 0 (0.0%)

• Count: 21 (11.1%)

• Leavers since

7/1/2015: 1 (4.8%)

• Count: 0 (0.0%)

• Leavers since

7/1/2015: 0 (0.0%)

• Count: 68 (35.8%)

• Leavers since

7/1/2015: 3 (4.4%)

• Count: 26 (13.7%)

• Leavers since

7/1/2015: 0 (0.0%)

• Count: 0 (0.0%)

• Leavers since

7/1/2015: 0 (0.0%)

• Count: 0 (0.0%)

• Leavers since

7/1/2015: 0 (0.0%)

• Count: 0 (0.0%)

• Leavers since

7/1/2015: 0 (0.0%)

Not Graphed:

• New Hires (9 Rackers)

• Not Rated (20 Rackers)

My Involuntary

(0): 0.0%

Rax Global Involuntary (XX): 0.9%

154 Rackers

Calibrated

Based on Division = X

as organization existed on 7/1/2015

161 Rackers

Reviewed/Rated

My Division

Transfers (6): 3.2%

RAX Global Division

Transfers (415): 6.7%

eNPS1: 100

eNPS2: 57

eNPS1: 64

eNPS2: 43

eNPS1: 38

eNPS2: 38eNPS1: 50

eNPS2: 55

eNPS1: 55

eNPS2: 72

Tesoro: People Analytics Playground (Current)

SAP

(Core HR)

ATS

LMS

(Multiple)

Time /

Attendance /

Fatigue

(Multiple)

Engagement

Compensation /

Rewards

(Multiple)

Performance

Management

Succession

Contractor

Administration

Business

Results

(Multiple)

Benchmarks

(Multiple)

Benefit Vendor

Results

(Multiple)

Workforce

Planning

Manual

Data

Extraction

Manual

Data

Extraction

Reports Reports

Tesoro: People Analytics Playground (2017)

SuccessFactors:

Core HR

LMS

Compensation/Rewards

Performance Management

Succession

Workforce Planning

ATS (TBD)

Workforce:

Time / Attendance / Fatigue

IBM Kenexa:

Engagement

FieldGlass:

Contractor Administration

Business Results

(Multiple)

Benchmarks (Multiple)

Benefit Vendor Results

(Multiple)

BI Tools

People Analytics

Data Warehouse /

Operational Data Storage

Data Warehouse / Operational Data Storage

SLOAP

SLOAP:

The Four Principles of

Successful

Leaders

Of

Analytics

Professionals

Numerical Insights

Magazine, May 2016

http://tinyurl.com/SLOAP

http://tinyurl.com/SLOAP

SLOAP Principle #1: Make the Right Hire

Secret sauce skills:

• Servant-leadership

• Phen-aticism

• Inspiration

Must-have skills:

• Consultative investigative

• Slicing / dicing / pureeing

• Storytelling

• Visualization

Nice to have skills:

• Project Management

• Change Management

• Programming

• Textual Analytics

• Advanced Statistics

• Diplomacy

PLAN THE HIRE

SLOAP Principle #2: Focus on Them

• Recognize that you are not the Messiah

• Understand their big picture

• Develop an individualized career path for each team member

• Realize it is all about the we

• Lead your team on inspiring missions

• Allow for “moose moments”

• Get out of their way

SLOAP Principle #3: Be A Real Leader

• Listen first

• Overcommunicate

• Be completely transparent with the complete context

• Provide a continuous comprehensive feedback loop

• Deliver on your promises

• Say “Thank you” a lot

• Say “I’m sorry” as often as you need to

SLOAP Principle #4: Enjoy the Journey!

We’re hiring!

Go to careers.tsocorp.com to learn more…

In HR, we’re hiring:

• Workforce Acquisition

• Workforce Development

• Workforce HR Administration

Outside of HR, we’re hiring:

• Information Technology

• Refining Operations

• Logistics Operations

• Retail Operations

• Finance

• Marketing

• Legal

Robert Lanning

People Analytics, Tesoro Corporation

210.626.6475 | [email protected]

Thank You.

mailto:[email protected]

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