kmworld roundtable - social networks for business success, an open source perspective

ARTISANS OF OPEN SOURCE

Social Networks for Business Success

An Open Source Perspective

Rivet Logic Corporation1800 Alexander Bell DriveSuite 400Reston, VA 20191Ph: 703.955.3480 Fax: 703.234.7711

Mike VertalPresident and CEO

ARTISANS OF OPEN SOURCECopyright © 2009. Rivet Logic Corporation. All rights reserved.2

Rivet Logic Overview

• Award-winning professional services focused on:o Enterprise Content Managemento Web Content Managemento Collaboration and Social Communities

• Using Leading Open Source Software


Why Social for Business?

• The value… “of social software iso Improving connectednesso Promoting unplanned collaborationo Capturing informal knowledge”

Copyright © 2009. Rivet Logic Corporation. All rights reserved.

-- Gartner, “Tutorial: Social Context, Not Technology, Defines Social Software”, 30 May 2008


In Other Words…

+

…for the enterprise



Survey Results

• McKinseyo 69% of executives report “measurable business results”• Better sharing• Access to experts• Lower costs

• eMarketero Those not using social media

• Don’t know enough - 51%• Security concerns - 40%



Social for Business Results

What’s the lowest risk way to get started?



Social for Business Results

• Open sourceo Free - download & use nowo Start smallo Incremental development

• Pay for support later o If neededo As needed



Open Source Options

• Many options to consider



Alfresco Share - Example

ActivitiesActivities

PeoplePeople

TaggingTagging


Sites & Team

Collaboration

Sites & Team

Collaboration


Alfresco Share - Example

Office thinks it’s

SharePoint!

Office thinks it’s

SharePoint!

No Plug-in Needed

No Plug-in Needed

Version ControlVersion Control



Liferay Social Office - Example

User profiles, Directories

User profiles, Directories




Presence, Real-time

chat

Presence, Real-time

chatTeam sitesTeam sites


Activity feeds,Tasks

Activity feeds,Tasks



Collaboration

Collaboration


Search, Tagging, …Search, Tagging, …


Enterprise ready

• Content management• Security• Auditing and reporting

• Compliance

• Governance• Maintainability

• Reliability• Scalability



Customer Case Studies



Customer Case Studies

• Content collaboration within the enterprise

• Web publishing• Multi-channel content delivery• Social media and communities• E-commerce



Team Beachbody

• Largest provider of home exercise programs

• Communityo Calendarso Join groupso Discuss, share, ..o Track Statso Contestso Feedso Find coaches

• Builds customer loyalty

• Generates revenue



Summary

• Social networks in the enterpriseo Early adopters report significant benefitso Still uncertainty and concerns

• Open source o Easy to start and experimento Lowest risk

• Focus on the right alternativeso Start with business goalso Include enterprise-grade featureso Engage with existing communities of users



Learn more…

rivetlogic.com

blogs.rivetlogic.com

forge.rivetlogic.com

youtube.com/rivetlogic

twitter.com/rivetlogic


kmworld roundtable - social networks for business success, an open source perspective

Technology

enterprise copyright

needed copyright

directories copyright

revenue copyright

social communities

social context

value of social software

informal knowledge copyright