kirstie mack resume 2

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KIRSTIE MACK 1920 E Hayden Lane, Apt 201, Tempe, AZ 85281 H: 480-781-8970 [email protected] People-oriented Reliable Meticulous Funding Analyst, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal. Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service. Strong organization Data trending Expert in customer relations Flexible team player Financial and operational reporting Excellent attention to detail Budget analysis expert Excellent communication skills Critical thinking Quick learner Strong client relations Accounting systems and software Compliance, banking laws and regulations Computer proficient Adaptable Self Motivated Professional Microsoft Office proficiency Bilingual in Spanish/English Funding Analyst, 02/2016 to Current Santander Consumer USA Mesa, AZ Perform data entry for all contract packages on a daily basis in a timely manner Communicate effectively to internal and external personnel regarding status of contracts in process Perform quality control for documents and information related to finance contracts Must handle all business duties with a professional and customer oriented approach Build and maintain relationships with external dealership personnel Maintain exemplary service levels in accordance with internal company policy Ability to function in a team environment, working in conjunction with other teams to ensure quality and volume objectives are exceeded by the company. Customer Service Financial Analysis Loan Servicing Specialist III, 03/2015 to 02/2016 Apple One (Wells Fargo) Tempe, AZ Analyzed legal documents, including wills, insurance policies and corporate contracts. Diligently reviewed documents for DMV requirements. Processed and secured Wells Fargo's interest on all collateral. vehicles. Complied with team goals, and kept track of personal progress through charts I created to show progress through time. Research Anaylst/Customer Service, 04/2014 to 11/2015 Concentrix Tempe, AZ Analyzed legal documents, and corporate contracts. Analyzed pricing and sales for all business products. Conducted periodic financial and fraud risk analysis and evaluation for the fraud department to review over. PROFESSIONAL SUMMARY SKILLS LANGUAGES WORK HISTORY

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Page 1: KIRSTIE MACK Resume 2

KIRSTIE MACK1920 E Hayden Lane, Apt 201, Tempe, AZ 85281 H: 480-781-8970 ♦ [email protected]

People-oriented Reliable Meticulous Funding Analyst, excellent at juggling multiple tasks and working underpressure. Broad industry experience includes Healthcare, Finance and Legal.Bilingual self-starter with broad customer service background. Skilled in developing relationships and providingexceptional individualized service.

Strong organizationData trendingExpert in customer relationsFlexible team playerFinancial and operational reportingExcellent attention to detailBudget analysis expertExcellent communication skills

Critical thinkingQuick learnerStrong client relationsAccounting systems and softwareCompliance, banking laws and regulationsComputer proficientAdaptableSelf MotivatedProfessionalMicrosoft Office proficiency

Bilingual in Spanish/English

Funding Analyst, 02/2016 to CurrentSantander Consumer USA – Mesa, AZ

Perform data entry for all contract packages on a daily basis in a timely manner Communicate effectively tointernal and external personnel regarding status of contracts in process Perform quality control for documentsand information related to finance contracts Must handle all business duties with a professional and customeroriented approach Build and maintain relationships with external dealership personnel Maintain exemplaryservice levels in accordance with internal company policy Ability to function in a team environment, working inconjunction with other teams to ensure quality and volume objectives are exceeded by the company.Customer ServiceFinancial Analysis

Loan Servicing Specialist III, 03/2015 to 02/2016Apple One (Wells Fargo) – Tempe, AZ

Analyzed legal documents, including wills, insurance policies and corporate contracts.Diligently reviewed documents for DMV requirements.Processed and secured Wells Fargo's interest on all collateral.vehicles.Complied with team goals, and kept track of personal progress through charts I created to show progress throughtime.

Research Anaylst/Customer Service, 04/2014 to 11/2015Concentrix – Tempe, AZ

Analyzed legal documents, and corporate contracts.Analyzed pricing and sales for all business products.Conducted periodic financial and fraud risk analysis and evaluation for the fraud department to review over.

PROFESSIONAL SUMMARY

SKILLS

LANGUAGES

WORK HISTORY

Page 2: KIRSTIE MACK Resume 2

Adhered to [Nike ] security and audit procedures on accounts used to commit fraud.Researched and resolved customer issues on customer account, and customer victimized by fraudulent activityon their account.Entered member transaction data into the online software.Maintained confidentiality of Nike records, and client information.Delivered prompt, accurate and excellent customer service.November 2013 Adecco Cincinnati, AZ to Customer Service.February 2014 Addressed customer questions and concerns regarding products, prices and availability.Increased quarterly sales by 25%.Loaded consumer applications into the system to assist with the application process loans over $300.00-$700.00.Payment arrangements, up-sell, provided technical support.Closed accounts, and practiced customer retention procedures.

Customer Service Representative, 11/2012 to 02/2014Adecco – Phoenix, AZ

September 2013 Opened new customer accounts, including submitted request for loans on new cell phone.devices, and researched data, and voice plans that would work best for customer's needs.Researched and resolved customer issues on accounts, double billing, missed payments, and failed billings.

Customer Service, 10/2012 to 09/2013Advanis – Phoenix, AZ

Collected customer feedback and made process changes to exceed customer satisfaction goals.Demonstrated mastery of customer service call script within specified time-frames.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Ran reports and supplied data to fulfill customer report requirements.Facilitated information flow between customer service, account management operations, quality assurance,training and payroll departments to guarantee call center objectives were met.

Customer Service Representative, 01/2012 to 07/2013Arise Virtual Solutions – Miramar, Florida

July 2013 Verified that information in the computer system was up-to-date and accurate.Organized billing and invoice data and prepared accounts receivable and expected revenue reports forcontrollers.Properly routed agreements, contracts and invoices through the signature process.Made copies, sent faxes and handled all incoming and outgoing correspondence.Monitored and analyzed financial, statistical and operational data trends.Ran and analyzed monthly revenue risk reports for incoming and out going revenue.

Sales II, 10/2012 to 06/2013Convergys – Cincinnati, OH

Upsold add-on services to existing customers, generating incremental revenue of 32% per quarter.Collaborated with other account managers to prepare and deliver performance updates and quarterly businessreviews.Addressed customer questions and concerns regarding products, prices and availability.

Customer Service , 09/2012 to 04/2013Oasis Marketing Solutions – Pearland, TX

Greeted store customers promptly and responded to questions with knowledgeable service.Completed documentation for product and service sales.Filled out expense reports for accounting.

Page 3: KIRSTIE MACK Resume 2

Cold-called prospective customers to build relationship.Informed management of special sales and service issues.Evaluated competitors and performed market research.Achieved monthly sales goals.

BBA: Business, CurrentRioSalado Community College - Tempe, Arizona

Advanced courses in Finance ManagementEmphasis in Finance and Risk Management Insurance

GED:Chula Vista Adult School -General Education and Core Development

EDUCATION