K I R S T E N M . L U T Z

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P R O F I L E

Retail Store Manager with a proven record of consistently increasing both overall revenue as well as profitability through dynamic cost reductions via management efficiency, organization of store and products, and an adept ability to motivate employees to work at peak performance.

Nationally recognized leader within the Puma North America Inc. Results Driven: chosen by Puma to strategically turn around a low producing store; in less than 8 months

turned the store to the #3 store in Puma North America out of 120.

S U M M A R Y O F Q U A L I F I C A T I O N S

PUMA NORTH AMERICA INC. AUGUST 2007 - PRESENT

Store Manger - Castle Rock Colorado Store # 107 July 2014 - PresentSelected to turn around underperforming store; quickly achieved success in less than 8 months. Directly responsible for managing and maintaining sales, KPIs, and profit and loss statements. Manage and communicate all merchandising opportunities to the next level manager. Guarantee a consistent high standard of customer service

Highlights: Obtained award in March 2015 for top store in the nation for conversion and FUPT (footwear

units per transaction. Currently ranked #3 in PUMA NA for highest percent to budget and comp combined. Nominated in March 2015 for top Store Manager and Trainer of the Year. Manage 13+ sales associates and managers. Increased sales and traffic through visual merchandising and customer service. Obtained low turnover rate due to accountability, training, and coaching.

Store Manger - Lakewood Colorado Store # 25 05/2013 - 07/2014 Directly responsible for managing and maintaining sales, KPIs, and profit and loss statements. Manage and communicate all merchandising opportunities to the next level manager. Guarantee a consistent high standard of customer service.

Highlights: Increased Revenue from $1.2 million to $1.7 Million in less than a year. Manage 10+ sales associates and managers. Increased sales and traffic through visual merchandising and customer service. Awarded best store with percent to budget for Q1 and Q2 2014.

Store Supervisor - Lakewood Colorado Store# 25 11/2009 - 05/2013 Responsible for managing and maintaining sales and KPIs Manage and communicate all merchandising opportunities to the next level manager. Direct and coach all sales associates to achieve a high standard of customer service.

Highlights: Managed all visual merchandising opportunities and executed all directives. Responsible for recruiting, interviewing, and training all sales associates. In charge of all incoming and outgoing shipment and its placement plan.

Sales Associate - Lakewood Colorado Store# 25 08/2007 to 11/2009 Responsible for primary customer service. Process shipment and implement a placement plan. Involved in all physical inventories and its prep.

Highlights: Lead cashier and trainer for cash handling, merchandising, and product knowledge. Dignitary on the sales floor and responsible for training new sales associates. Primary stockroom sales associate.

E D U C A T I O N & S K I L L S

2004-2008 Golden High School Golden, CODiplomaType 43 WPMProficiency with: Retail Pro, KRONOS

R E F E R E N C E S

Nick Kozlowski, District Manager, PUMA, Las Vegas, NV 978 421 6541Greg Rageth - Assistant Store Manager, PUMA, Las Vegas, NV 970 381 3141Neda Talebreza, Store Manager, Eddie Bauer, Santa Fe, NM 505 681 3870