Kevin Arana 2809 Lemar Street • Silver Spring, MD 20904 • 240-204-7506 • Kevarana@gmail.com

Objective

Obtain a position utilizing my experience in IT field. I have a strong technical aptitude, coupled with the ability to excel in multiple

technical environments. In addition, possesses the remarkable ability to lead and inspire accordingly.

Skills

Software: Microsoft Office Suite 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems Windows

7 and 8; Norton Ghost; installing drivers; basic understanding of database and SQL, Salesforce.com CRM

Hardware: Cisco IT Essentials (PC software and hardware); Windows desktops & laptops; Lenovo ThinkPad laptops; HP

printers; general computer builds and repairs; hardware installations and swaps; Android configuration Networking: Networking experience (running cables, troubleshooting connections, activating ports, basic router

configuration, switches, Wi-Fi router)

Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and in person)

Certification(s): CompTIA A+ (April 2014), Working towards Network+, and Security+ certifications

Languages: Fluent in Spanish

Experience

Offspring Solutions Alexandria, VA Salesforce Administrator/ Desktop Technician July 2015 – Present Manage user provisioning creating, deactivating users and creating groups within the company Salesforce CRM platform so the

employees will be able to better communicate and share company information with one another.

Provided System Administration and support for all the company internal cloud based systems so that all the user’s and

company data was backed up and secure.

Troubleshoot hardware devices laptops, desktops, and other network devices, in order to keep employees devices working

properly so they can continue working on their day to day operations.

Assisted with customization and deployment of Salesforce CRM platform for the recruiting team. Responsible for training and

end user adoption, responsible for data integrity and for the import of legacy data.

Organization of Jehovah’s Witness Warwick, NY Site Works/ Heavy Equipment Operator (Volunteer) August 2014-October 2014 Demonstrated skill at digging and setting water pipes and storm drains from previous and present assignments.

Laid temporary asphalt for detouring traffic while construction was taking place; trained in controlling machinery for specific

projects.

Dvorak Electrical Contractors, Baltimore, MD Apprentice Electrician June 2013 – May 2014 Installed commercial and industrial electrical systems including manufacturing plants, restaurants, and offices in order to meet

OSHA standards.

Performed testing, repairs, wiring, regular maintenance and identified tools needed for the job so that the electricians can

perform tasks properly and in a time efficient manner.

Assessed and solved client issues as they arose and successfully collaborated with other electricians and sub-contractors to

complete large projects that the company will meet expectation and finish the projects on time.

Education

Year Up / Northern Virginia Community College Arlington, VA Information Technology Training March 2015 – Present Enrolled in a leading national career development program with 250 corporate partners graduating 2,000 students annually

across thirteen cities; the one-year program includes college-level coursework, career training, and a six month corporate

internship.

Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT help desk, and

business operations.

Earned 15 college credits in Information Technology and English in partnership with Northern Virginia Community College;

mastered coursework in computer networking, computer troubleshooting and repair, business writing, professional skills,

personal finance, customer service, and critical thinking; completed Cisco IT Essentials course material via Year Up, a Cisco

Networking Academy.