Keva Phipps1655 W Wilson Blvd.Mount Juliet, TN 37122615.584.4348Kphipps617@gmail.com

Summary of Qualifications

12 years of experience with Microsoft Word, Excel, Outlook, and PowerPoint Experienced with making domestic and international travel arrangements Able to multitask Can work independently or with a team Possesses great time management skills Detail oriented and a strong communicator Proactively seeks to understand problems and create solutions

Experience

Navigant Healthcare Cymetrix, Nashville, TN        March 2015- July 2016

Administrative Assistant Served as the administrative assistant for the Operations Director and Supervisors Maintained and generated daily and monthly production metrics reports for Clients

(hospital systems) and internal Senior management Maintained office supplies and kept office running smoothly Organized all office events including monthly community outreach, newsletter, and

internal functions    Managed multiple calendars to ensure collaboration across projects Scheduled meetings between onsite and field team members Scheduled, administered, and owned follow up tasks for monthly production meetings Screened incoming calls Utilized SharePoint, Client Portal, to update clients on month end reporting and utilized

to access documents used company wide.

AIG American General, Brentwood, TN            April 2004-May 2013

Executive Administrative Assistant Served as the Executive Administrative Assistant for a senior vice president Provided additional support such as researching industry practices and competitor

products and costs for the entire team Worked with Legal and Compliance departments to keep up with current insurance

regulations, verbiage of new insurance product introductions, and structure of policyowner communications

Created and generated weekly production and policy status reports for the organization Made travel arrangements for executives and managers                Managed multiple calendars for SVP, VP, and Director level team members Scheduled and administered meetings related to high dollar policyowner care Created and maintained follow up action items for all team meetings Screened incoming calls and correspondence related to follow up mailings to

policyowners, new product interest, and new policy customer care.

AIG American General, Brentwood, TN            October 1999- April 2004  Technical Specialist Tested and repaired computer equipment Maintained supply of user ready units Maintained inventory database and worked with outside vendors to ensure quality of

equipment

AIG American General, Brentwood, TN            November 1997- October 1999Claims Approver Processed life insurance claims for settlement Worked directly with beneficiaries to gather legally required documents in order to

process payments Maintained files for all policies and claims to stay within Department of Insurance

regulations

Education

Awarded a Bachelor of Science degree from Tennessee State University in 1996