Kay SunderlandCASE ANALYSIS

Presented by : Amar Keshari

Monica Singh

Priya Yadav Rakesh

Ranjan

Organization Hierarchy

Topics to be addressed

1. Personalities 2. Factors leading to conflict 3. Conflict analysis 4. Solution

Key People O Caroline Nicholas Role : Founder , CEO , Attain Learning Qualification : BBA , MBA Experience : 10 years of experience as a consultant &

corporate trainer . Variety of position at IBM

O Dr. John Chama Role : COO , Attain Learning Qualification : PHD in Finance Experience : Professor of Finance

O Kay Sunderland Role : Account Director , Attain Learning Qualification : BA , MBA Experience : Account Executive at IBM & Oracle

O Mike Morgan Role : Content Development Director Qualification : Master of Science in Project Management Experience : 10 Years of project management experience.

Personality Trait of Kay & Mike

Kay SunderlandO Conventional O Investigative Production Oriented

Mike Morgan O Artistic O Realistic O Enterprising

Development Oriented

Holland’s Model

Managerial Grid

Fiedler Model

The Conflict Process

Factors Leading to Conflict

Structural Factors

O SpecializationO InterdependenceO Authority relationships

Contd..

Personal Factors

O PersonalitiesO PerceptionO Values and EthicsO Communication Barriers

Process ConflictO Conflict over how the work gets

done.

O Difference in working style of Kay & Mike.

O Kay lacks Communication skills in a way she was not able to impose company’s policy on Mike

Functional ConflictO Supports the goals of the group and improves its performance.

O Creativity will be stimulated.

O Motivation for Change

Dimensions of conflict handling intentions

Conflict Management

CollaboratingO To find an integrative solution.O To merge insights, both from Kay & Mike.O To gain commitment by incorporating consensus

into concern.O To work through feelings that have interfered.

Solution

AlternativesO Text Mike immediately about the

issueO Schedule a face to face meeting

when Mike is freeO Report Chama about Mike’s actions

Proposed plan of actionO Take an overviewO Text Mike regarding an urgent

meetingO Inform Chama about the issueO Sort out differences using

Collaborative approachO Apologise to the client

Thank You