kathy obrien resume linkedin

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Page 1 of 4 Kathy S. O’Brien Profile Summary An accomplished professional with over 18 years’ experience in the operations and services sectors, with a concentration in the Health Care Technology industry. Functional skills honed through a variety of management, operations, sales, project management and analyst roles. Managed the implementation of a newly created organizational structure which included hiring and training 12 new associates to support the pricing, contracting, and rebates administration processes of a $1B medical technology distribution channel. Recognized as a business process subject matter expert and was chosen to participate in a business initiative to allow a recent company divestiture to operationally and systematically stand on its own SAP/Vistex platform. Results oriented individual with established track record exceeding deliverables, leading change management, and championing pricing and contract administration. Proven success managing direct line staffs and projects in both matrix and hierarchical environments. Energetic with strong aptitude. Broad base of technical and business competencies coupled with excellent oral and written communication skills. Mentor in the BD Mentorship Program Professional Experience Becton Dickenson (CareFusion/Cardinal Health), Vernon Hills, IL 60061 September 2000 – November 2016 Business Systems Senior Analyst – Contract Management Technologies, Operations Excellence (3/16 – 11/16) Member of the Commercial Tools and Platform Leadership Team as the application business owner for Contract and Rebate Management tools and platforms with a major focus on technology, defining effective technical support systems via Vistex, SAP, QlikView, and web portal solutions for contract creation, sales/tracing processing, and rebate dispensation. Assist with the transformation and formation of a new technology platform within Operational Excellence, combining the strengths and best practices of legacy BD and CareFusion companies. End-to-end management of Contract Management technical implementation projects supporting the Center of Excellence. Responsible for monitoring, understanding and transforming into actions/deliverables changes in Contract Management technical processes as they relate to the integration workstreams, business strategy and supporting processes, and reflecting those changes in contract management structure and processes. Scoping, planning, executing, and monitoring all Contract Management technology initiatives to keep projects on schedule, on budget, and following appropriate architecture and standards. Senior Operations Manager, Contract and Rebate Administration (7/14 – 3/16)

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Page 1: Kathy OBrien Resume LinkedIn

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Kathy S. O’Brien

Profile SummaryAn accomplished professional with over 18 years’ experience in the operations and services sectors, with a concentration in the Health Care Technology industry. Functional skills honed through a variety of management, operations, sales, project management and analyst roles.

Managed the implementation of a newly created organizational structure which included hiring and training 12 new associates to support the pricing, contracting, and rebates administration processes of a $1B medical technology distribution channel.

Recognized as a business process subject matter expert and was chosen to participate in a business initiative to allow a recent company divestiture to operationally and systematically stand on its own SAP/Vistex platform.

Results oriented individual with established track record exceeding deliverables, leading change management, and championing pricing and contract administration.

Proven success managing direct line staffs and projects in both matrix and hierarchical environments. Energetic with strong aptitude. Broad base of technical and business competencies coupled with excellent oral

and written communication skills. Mentor in the BD Mentorship Program

Professional Experience

Becton Dickenson (CareFusion/Cardinal Health), Vernon Hills, IL 60061 September 2000 – November 2016Business Systems Senior Analyst – Contract Management Technologies, Operations Excellence (3/16 – 11/16)Member of the Commercial Tools and Platform Leadership Team as the application business owner for Contract and Rebate Management tools and platforms with a major focus on technology, defining effective technical support systems via Vistex, SAP, QlikView, and web portal solutions for contract creation, sales/tracing processing, and rebate dispensation. Assist with the transformation and formation of a new technology platform within Operational Excellence, combining

the strengths and best practices of legacy BD and CareFusion companies. End-to-end management of Contract Management technical implementation projects supporting the Center of

Excellence. Responsible for monitoring, understanding and transforming into actions/deliverables changes in Contract

Management technical processes as they relate to the integration workstreams, business strategy and supporting processes, and reflecting those changes in contract management structure and processes.

Scoping, planning, executing, and monitoring all Contract Management technology initiatives to keep projects on schedule, on budget, and following appropriate architecture and standards.

Senior Operations Manager, Contract and Rebate Administration (7/14 – 3/16)Strategic Pricing and Contract Administration Manager (1/11– 7/14)Managed and lead the implementation and business operations processes associated with the administration of pricing, GPO contracts, and rebates through a $1B medical technology distribution channel. Develop and manage 12 non-exempt direct reports through mentoring programs, cross-training and development

opportunities. Set pricing strategy for the pricing administration group, working with sales, marketing, finance, and manufacturing. Responsible for implementing pricing administration processes, SAP/Vistex system tools, QlikView reporting, and

training for all pricing and chargeback initiatives supporting $300M in annual rebates. Coordination of annual pricing review and other “mass update” activities across all business units. Accountable for maintaining and communicating the Distributor IntoStock pricing portfolio of 15K plus materials

codes Collaborated with 200+ distributor customers to align end customer GPO and local pricing across companies Managed a $1.3M vendor chargeback/rebate product portfolio

Noted accomplishments: Represented CareFusion at a HIDA sponsored distributor and manufacturer best practices workshop on Contracting

and Pricing Management and Communication Standards Business lead on all IT and business transformation projects System implementation of EDI 845 for our two largest distributor partnersStrategic Pricing Advisor (6/09 – 1/11)

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Responsible for leading and communicating business pricing practices for the Distributor Management team to a wide range of customers which includes Distributors, Cardinal Health sales teams, and senior executive management staff. Managed pricing processes and serve as a liaison across the Distributor Management team and marketing, sales,

operations, and finance business units. Accountable for the development and the analysis of acquisition pricing for Cardinal Health Ambulatory Care,

Distributor level pricing, and the Alaris product lines. Supported the Contracts team by managing two large contracts which consist of contract connection maintenance and

Distributor eligibility requests. Assisted the management team with monthly department reporting which tracks distributor sales, rebates, operational

variances that are reported into the Director of Operations. Various adhoc reporting which includes but is not limited to sales tracings, contract usage reporting, vendor rebates,

and compensation detail.

Noted accomplishments: Implemented and managed the Cardinal Health Ambulatory Care pricing initiative across all business units. Supported the operations management team across various projects which include reporting/tracing inconsistencies,

IEM and ICA pricing processes, and vendor rebates discrepancies.

Inside Sales Representative/National Accounts (7/07 – 6/09)Responsible for total account management for a $4.5 million sales territory within the largest National group of surgery centers. Grow Sales and gross profit growth over prior year. Strengthen customer relationships by establishing a collaborative approach with each center. Concentrated efforts on maximizing saturation of Cardinal Health services within each account. Engage in direct sales calls via telephone, mail, and email. Provide assistance on product detailing, price proposals, sample requests, material/contract conversions, order

resolution, and various sales support functions.

Noted accomplishments: Quota attainment at 102% to plan in first year in a sales role. GPO transition for 82 Surgery Centers. Converted an estimated $300K plus account in sales to Cardinal from a large local competitor.

Senior Contract Analyst (8/04 – 7/07)Accountable for the contract management of 50+ national contracts and lead support liaison for the division’s largest National for Profit Group Organization. Administration of the Medical Distribution and Lab Group Purchasing Organization’s (GPO) national contract to

consistently deliver annual sales growth. Contract creation, perform maintenance/updates for product updates, lead term negotiation with legal teams Governance, volume commitment and general compliance monitoring/reporting for 2500 healthcare facilities. Develop periodic sales analysis and summaries for various internal and external stakeholders. Developed and implemented business analysis and customer driven compliance reporting. Led cross-functional Health System team to ensure customer objectives and profitability targets were achieved. Exceeded pacing plan by implementing contracts for over 700 healthcare facilities in 2006, which delivered an

incremental 16% in sales volume. Proactively analyzed contract sales volume to ensure customer compliance did not fall below 85 percent.

Senior Sales Analyst (9/00 – 8/04)Manage distribution, implementation and training of the Instrument Management Software Program (IMPRESS™) for national network of HealthCare Facilities. Role also included responsibility to drive adoption of incremental sales plans with the customer base. Managed and administered technical and analytical support to the National sales team. Facilitated training to customer groups on Instrument Management Software Program (IMPRESS™). Lead 60 day training program with new medical sales reps on product and technology skills development. Provided software technical support to hospital staff and the V. Mueller sales force. Assisted the field sales team with incoming bids and cross-reference projects as needed.

Hewitt Associates, LLC, Lincolnshire, IL 60069 August 1998 – June 2000

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Project Manager (4/99 – 6/00)Managed and led a process optimization project to automate the Medicare administration process. Led a team through the project management lifecycle of conceptual design, requirements gathering, detail design, testing, training and implementation. Worked directly with the IT group to customize the solution to meet the users’ preference. Led new employee training on the Medicare process and held information sessions to update current employees on new processes.

Benefits Center Representative (8/98 – 4/99) Provided counseling to customer employees on their health and welfare benefits. Facilitated and administered benefit set up and enrollment for new hire and annual renewal elections. Progressed to ‘expert’ benefits resource for help desk resolution and served as the Benefits Center Internet Specialist. The latter included resolving user issues with site navigation and also communicating “bugs” in the website with Hewitt IT staff.

EducationNorth Park University, Chicago, ILMBA, Organizational Leadership –Target Completion Date: Fall 2017/Spring 2018

North Park University, Chicago, ILBA, Business Administration