Kathryn E. Allison10579 Maryland Ave

Aurora, Oh 44202Cell: 440-655-3994

Email: Kalliso8@outlook.comEducation:

Kent State University Graduated May 2014BS: Hospitality Management

Work Experience: _________________________________________________________________________________________________

Recovery Road Rehab, Twinsburg, Oh Ali Manav: (216)-469-0181 May 2015-Current Office Manager/Sales Representative Scheduled, coordinated and delivered products to five major hospitals as well as patients homes Primary point of contact with patients and nursing staff Demonstrated knowledge of the products rented/sold (AtiveCare Pumps/CPM Machines/Medical Supplies) Responsible for processing ActiveCare Pumps/keeping inventory of all products/restocking products Handled daily tasks of the office answering calls, replying to emails, billing patients, and processing payments. Processed weekly paperwork for products sold for insurance and billing purposes In charge of the companies financials including paying bills and overseeing the companies bank account Learned and implemented Opie and QuickBooks software Kept office staff organized and on track with tasks that needed to be done Processed and ran payroll

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Hilton Garden Inn, Twinsburg, Oh Caitlin Jaworski (330)-405-7681 November 2013-Novemeber 2015Front Desk Clerk/Team Leader Welcomed and registered guests and offered them services and room rates Handled guest check in and check outs in professional welcoming manner Maintained Hiltons highest standard of care by providing excellent customer service Made changes and confirmed reservations Handled guest complaints and concerns resolving issues to where the guest was completely satisfied Assisted in giving information such as hotel information in detail, directions, or information about surrounding areas Served Breakfast maintaining orders, buffet setup, guest satisfaction helped out in various departments being a team player and filling in when short staffed Prompted to team leader January 2014

_________________________________________________________________________________________________Blue Canyon, Twinsburg, Oh Shannon Eizenberg (330)-247-8704 August 2012- November 2013

Hostess Acted as a primary Liaison for new and returning guests at this award winning upscale restaurant Managed guest counts through open table which averaged 300 per night Seated guests based on awareness of server capabilities Answered incoming calls for this thriving establishment; resolved concerns independently Accepted incoming client orders and reservations and completed gift card transactions

Giant Eagle, Twinsburg, Oh Maria Frejofsky (330)-998-5337 January 2008- November 2013Coordinator Managed front end solving problems that arose Assisted customers by providing prompt, accurate customer service Gained knowledge of company-offered products; made recommendations to customers Obtained certification in ServSafe® and safe lifting Processed cash and credit card transactions; and managed transactions in excess of $2,500 Familiarized with technological advances; assisted customers

Skills:

QuickBooks, Opie, POS Systems, Microsoft Word, Excel Spread Sheet, Time Management Skills, Personable, Organized