kaleidoscope 2018: ecosystem & event summary...2 kaleidoscope 2018 introduction kaleidoscope...

KALEIDOSCOPE 2018: ECOSYSTEM & EVENT SUMMARY

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KALEIDOSCOPE 2018

INTRODUCTION

Kaleidoscope 2018Provided the opportunity for you to explore and experience the power of the ‘Intelligent Ecosystem’ and feel equipped to pivot wisely into the future. To succeed ‘In the New’ we must work together to solve our own and our client’s biggest challenges, to grow and innovate. Kaleidoscope 2018 was a celebration of the best that the Technology Ecosystem has to offer.

Together, we proved that we are the Intelligent Ecosystem:A living, breathing, intelligent network, powered by data, that can sense, comprehend, act and learn. At Kaleidoscope we experienced the power of the Intelligent Ecosystem, live. We dared to step inside and speak freely, with a connected crowd of innovators, ideators, designers, dreamers, technologists, revolutionaries and radical realists.

Kaleidoscope turned our Technology Vision into realityAccenture’s Tech Vision identifies key themes that are highly relevant to an organisation’s transformation within three years. Whilst these trends transcend any one technology or product, the innovations driven by the Technology Ecosystem are the key enablers and catalysts for these themes. 41 partners attended Kaleidoscope this year. They were selected based on the alignment of their products and services with the five 2018 Tech Vision themes. We knew some partners very well, through long-standing relationships, whilst others were less familiar - but equally ready to help us explore the future of the ecosystem in ways we hadn’t imagined.

Together, at The Tanks.

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INTRODUCING THE THEMES

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RAISING AI TO BENEFIT BUSINESS AND SOCIETY

1. Microsoft + Avanade: AI & Intelligent Process Automation Innovation2. IBM (Watson): Customer Care, Insights from Dark Data, and AI Bias Mitigation3. PEGA: Workflow & AI4. Google: Cloud hosted AI & Machine Learning5. MachineOS: Simulation & Prediction using Machine Learning6. Accenture: The Dock + Turing: AI Research & Innovation7. Coupa: Cloud hosted Business Spend Management using IoT, AI and Voice Recognition8. Accenture Applied Intelligence: Data Analytics for Customer

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THE END OF DISTANCE

1. InContext: Mixed Reality for in-store Customer Experiences2. TeslaSuit: VR & AR Experiences with Haptics3. Mackevision: Digital Twin using CGI and 3D Data Visualisation 4. Accenture XR Showcase: Immersive Industry and Customer Experiences using AR, VR and Machine Learning5. KageNova: Next-gen Immersive Experience using VR & MR

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THE IMPORTANCE OF TRUST

1. Adobe: Cloud hosted Customer Experience Design, Delivery and Insights using AI and Analytics2. Palo Alto: Multi-Cloud Management, SecOps & DevOps 3. Splunk: Business, IT & Security Event Analytics, using Machine Learning and AIOps4. Informatica: Enterprise Cloud Data Management, Fraud and Brand Protection5. Qlik: Cloud hosted Data Management and Analytics Platform, scaling Big Data, IoT, Cybersecurity 6. Forgerock: Digital Identity Protection & Access Management7. Sailpoint + Okta: End-to-End Enterprise Identity Management8. Accenture: Security + Endgame + Ripjar: Endpoint Security Platform 9. Thales: Advanced Data Security Platform, Cloud Encryption, Data Migration & Compliance

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BUILT TO PARTNER AT SCALE

1. Salesforce: Cloud hosted Customer Engagement Platform using AI 2. ServiceNow: Cloud hosted Digital Workflows across IT, Business & Operations3. Zendesk: Cloud hosted Customer Service and Engagement Platform4. SAP: Enhancing Customer Experience in the Intelligent Enterprise using C4/HANA5. Oracle: Cloud hosted Business Applications and Innovation Services6. ElasticPath + Bloomreach: Customer Experience and Commerce Platform7. Worksoft: Intelligent Automation with DevOps for SAP8. Accenture Blockchain: Blockchain for Good, Supply Chain and Trading9. BluePrism: Business Operations Platform using RPA10. Workfront: Cloud hosted Workflow Management

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CREATING INTELLIGENT DISTRIBUTED SYSTEMS

1. AWS: Cloud hosted Agile, Enterprise Solutions using AI, NLP and IoT2. RedHat: Open Innovation Labs, Cloud Native Application Development3. Cisco: Digital X-Ray Network Diagnostics4. Dell Technologies & Dell Boomi: Innovation using Advanced Analytics, AI, IoT and Deep Learning5. Docker: Enterprise Containerisation Platform6. HPE: Intelligent Edge Solutions using IoT, AI and Intelligent Space Solutions7. Accenture Industry X.0: Digital Technology Innovation through hyper-personalised customer experiences8. Accenture IES: Software engineering using Data, AI, AT& A, Products, Platforms & Emerging Technology9. Veritas + Nutanix: Resilience Platform simplifying migration of IT and Business functions to Cloud

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EXPLORE THEME AND PARTNER OVERVIEWS

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THEMES THE ECOSYSTEM RAISED

RESPONSIBILITY:Making sure AI systems operate and interact in the right way with people, and behave in ways which respect the accepted societal standards, norms and frameworks.

EDUCATION:AI must be trained and taught, which means not merely ‘telling’ AI what to do, but truly educating it to know how to act, respond, communicate and behave, and making sure that the data used to train AI is free from corruption or bias.

TRANSPARENCY:For us to trust the decisions or recommendations that AI is making, we need to be able to understand how it arrived at the decision, which means opening up the ‘black box’, and explaining how AI works.

AI is at the tipping point of exponential growth, and we have an imperative to ensure we raise AI right, to play a positive, and responsible role in our society.

RAISING AI TO BENEFIT BUSINESS AND SOCIETYAs artificial intelligence grows in its capabilities and its impact on people’s lives, businesses must move to raise their AIs to act as responsible, productive members of society.

THEME OVERVIEW:AI is coming of age. It represents huge transformational opportunities and can help us solve some of our most challenging problems, but with opportunity also comes responsibility. Citizen AI demands:

CITIZEN AI

1) Where have you experienced a killer use of AI/Where have you been inspired by the use of AI?2) Who is responsible for the vision, execution and management of AI in your business? 3) How transparent do you think future AI solutions inside your business need to be?4) How will AI augment and change the roles of people in your organisation? your organisation?5) Does your AI accurately represent your brand and values?

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PARTNER OVERVIEW

DEMOS: Document Entity Identifier (DEI) is an Avanade solution on Azure AI Platform that helps clients rapidly extract insights from scanned documents for automation.

BENEFITS:DEI extracts specific entities that are needed, and supports end to end process automation.

Enterprise Virtual Agent (EVA) is an Ethics/GDPR Virtual Assistant with AI and information extraction from electronic documents.

BENEFITS: An interactive Virtual Assistant for checking any policy, procedure or information source. This demo focuses on Robotic ethics and GDPR but it could be applied to nearly any source given data and training.

Video Indexer is a Microsoft cloud technology that takes any source video, identifies actors & scripts to tag content and context, creating video structure for querying.

BENEFITS: Applications include video content curation, personalisation, scheduling and compliance.

CITIZEN AI

Partner Name Avanade & Microsoft

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PARTNER OVERVIEW

DEMOS: IBM Watson AI Trust & Transparency demonstrates bias detection for fair & ethical outcomes, AI 360 fairness bias mitigation to improve decision outcomes, and traceability and transparency of how and when machine learning model outcomes were determined.

BENEFITS:60% of companies see compliance as a barrier to achieving success in applying AI, because they cannot trust the decisions, or explain how the decisions were made. This is a solution for all organisations considering the use of Machine Learning / Deep Learning models, especially those in highly regulated industries.

IBM Watson AI Powered Customer Care demonstrates capabilities required for AI powered care from intent detection from call logs, assisted agents to speed answering long-tail question, to integrated multi-channel virtual agents handing off to live agents.

BENEFITS: Customer care transformation is now an imperative to deliver exceptional multi-channel service. 40% deflection of conversations to AI channels are common place;

15 pts improvement in NPS scores; 60% improvement in agent retention; and £millions of pounds of operational cost savings are realisable.

IBM Watson Extracting Insights from Dark Data demonstrates how Watson can ingest and visually explore documents, teach how to understand documents quickly for improved machine understanding, and expose contractual clauses for better mitigation of contract and procurement risk.

BENEFITS: Watson document insights can be applied across a variety of time poor, information and document rich use-cases including insurance, contracts, and best practice recommendations, driving improvements in speed, cost, accuracy, and automating processes.

ALSO AVAILABLE:- IBM Blockchain Solutions- IBM Cloud Private

CITIZEN AI

Partner Name IBM (Watson)

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PARTNER OVERVIEW

DEMOS: Omni Channel Customer Journey is a single, unified platform that combines Omni-channel Customer Engagement with Digital Process Automation.

BENEFITS:A single “AI brain” that works across all channels to compute Next-Best-Action.

Digital Case Management is a transformational approach to case management, allowing clients to manage work holistically, built as a Service for enterprise flexibility on cloud or on-premise.

BENEFITS: Case Management to automate the end-to-end human tasks and processes combined with built-in robotics.

Intelligent Virtual Assistant, demonstrating how Pega can help organisations deliver great self-service, using conversational UI.

CITIZEN AI

Partner Name Pegasystems

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PARTNER OVERVIEW

DEMO:Google Cloud AutoML Pop Picker: Google Cloud brings industry leading research in AI and Machine Learning and makes it universally accessible to organisations. The Google Cloud AutoML demo features a product identification use-case relevant to Retail and Consumer Goods, where image recognition is used to identify a fizzy drink and whether it is damaged or not.

BENEFITS:Google Cloud’s new AutoML capability is removing barriers to AI at scale. It enables developers with limited machine learning expertise to train high-quality models specific to their business needs, get up and running fast with a simple GUI and generate high-quality training data using Google’s human labelling service.

CITIZEN AI

Partner Name Google Cloud

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PARTNER OVERVIEW

DEMOS:Real Time Prediction for Commercial Outcomes

Predicting network outages in a Telecoms network A Natural language question engine uses an overall picture of the network infrastructure and guided questions to determine outage possibilities next week.

BENEFITS: Preventing downtime on the network, optimising efficiency and understanding the lack of knowledge.

Trade surveillance in Financial Services A surveillance mechanism to reduce mismatches or invalid trades, which cause delays and cancellations.

BENEFITS: Enables financial services clients to avoid regulatory fines, improve their overall trading capability through predicative analysis (client and trader) and efficiency of employees whilst continuing to increase their ROI.

Predictive Health Analytics Human and machine data is ingested from Pathlab and cross-corelated into a neural network which mimics identification of ‘disease signatures’. External data sets containing information on specific regions and diseases are used to provide predictions on spikes in diseases.

BENEFITS: Enabling more accurate reporting to doctors by location, controlled medication stocks and efficiency improvement.

CITIZEN AI

Partner Name MachineOS

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PARTNER OVERVIEW

DEMOS: BioVR is a Virtual Reality learning simulator that guides users through a pharmaceutical clean room scenario while monitoring their progress.

BENEFITS:A safe and secure training environment to assess user performance, discover system efficiency and create valuable datasets centred around user behaviour.

AI Bot for Caseload automatically reviews medical charts to location specific information about medical conditions and evidence, enabling humans to sift through large quantities of unstructured text, to find desired information in an instant.

BENEFITS:Scans and surfaces key medical data quickly, increasing productivity and aiding personnel in time-sensitive tasks.

CITIZEN AI

Partner Name Accenture The Dock + The Alan Turing Institute

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PARTNER OVERVIEW

DEMO:The Best UI is no UI: Coupa will demonstrate how new technologies (Voice recognition, IOT, AI) are transforming Business Spend Management processes.

BENEFITS:Procurement and Finance leaders use Coupa to get more value out of every dollar their business spends, improve efficiency, and minimize risk. Coupa enables organisations to access data-driven prescriptive insights at key moments in the spend management process to capture more value from spend.

CITIZEN AI

Partner Name Coupa

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PARTNER OVERVIEW

DEMOS: Search & Content Analytics: Search & Match is used by recruitment firms and HR departments to automatically match jobs to candidates. It features semantic analysis and the use of Machine Learning over past hiring information to optimise accuracy.

BENEFITS:Accurate matching of candidates to job roles, reduces costs (effort, time) through accurate candidate matching.

Flare 360: An intelligent case assistant trained to handle multi-layered problems using natural language processing (NLP) to transform existing call centres.

BENEFITS:Increased customer engagement; reduced cost through reduction of escalations from inbound customer service queries to live agent; potential to play a role in outbound sales connects.

CITIZEN AI

Partner Name Accenture Applied Intelligence

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THE END OF DISTANCEVirtual and augmented reality technologies are removing the distance to people, information and experiences, transforming the ways people live and work.

THEME OVERVIEW:Technology has always been applied to overcome distance – from the wheel, to the internet – but extended reality is the first technology to virtually “relocate” people in time and space—and it’s bringing about the end of distance. Virtual and Augmented Reality is transforming:

EXTENDED REALITY

DISTANCE TO PEOPLE: Immersive experiential environments make it possible for people to “be” anywhere, from innovations for the workforce to customers experiencing products and services (e.g. virtual showrooms)

DISTANCE TO INFORMATION AND INSIGHTS:Workers and consumers can be served with real-time information to help complete tasks and make decisions (e.g. visualisation for manufacturing)

DISTANCE TO EXPERIENCES AND ENVIRONMENTS:Customers are increasingly investing in XR immersive experiences over certain materials goods. XR technologies also enable realistic experiences of hostile and inaccessible environments (e.g. emergency service training, oil rig safety)

Whether it’s helping customers visualise your products and services, or bringing employees and expertise closer together, our journey to Extended Reality has just begun...

1) Is XR being used to its full potential in your business?2) Do you understand the potential for using a combination of XR, AI and machine learning?3) What are the fundamental barriers to scaling XR in your organisation and how can they be overcome?4) Can you visualise a world where XR is a part of everyday life? What does it look like? How is it used?5) How can we enforce ethical boundaries for personal use of XR devices in public? How can we protect the privacy of the individual?

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PARTNER OVERVIEW

DEMO:ShopperMX™ HIVE: Leverages fully immersive VR technology to deliver an unsurpassed in-store perspective of new shelf, signage, display and store designs. Whether it’s for planning, top-to-tops or on-going retailer and manufacturer collaboration, internal and external partners and teams can view concepts from a shopper perspective, make decisions on the fly and collaborate from anywhere in the world within immersive, hyper-realistic virtual stores.

BENEFITS:Risk mitigation through reduced capex and labour costs; actionable insights available quicker through deeper data mining; enterprise platform spans across the supply-demand value chain; cloud-based platform with no upfront hardware investment.

EXTENDED REALITY

Partner Name InContext Solutions

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PARTNER OVERVIEW

DEMO:Enterprise Training Demo: A solution for an industrial safety case on an oil loading rack which features motion capture and uses deep immersion through haptics.

BENEFITS:Brings monotonous training and education into realistic, engaging and effective activity; motivates trainee needs and increases performance of novices and experts alike; advanced biometry allows monitoring of the emotional state of the user, provides stress level management and adaptive training content.

EXTENDED REALITY

Partner Name Teslasuit

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PARTNER OVERVIEW

DEMO:Digital Showroom - Ferrari Dealership Car Configurator: Introducing a new way to customize the car of your dreams! The Digital Showroom provides Ferrari fans with an enhanced car-buying experience that’s guaranteed to make their hearts beat faster. Customers are presented with a “Digital Twin” of their customized car, allowing them to examine interior and exterior details like never before.

BENEFITS:Maximisation of customer experience; production of “digital twin” enables full examination of interior and exterior, as well as customisation to specific customer requirements; gives rise to upselling opportunities during sales process.

EXTENDED REALITY

Partner Name Mackevision

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PARTNER OVERVIEWEXTENDED REALITY

Partner Name Accenture XR Showcase

DEMOS: XR Learning Lab: Soft skills development for onboarding of new hires.

BENEFITS: Accelerates onboarding process, low cost, scalable.

National Theatre OASC: Enhancing experiences for hard-of-hearing patrons .

BENEFITS: Improved accessibility to the Arts, smarter captioning through AR, scalable.

Cherry Picker: A training experience utilising VR to remove the problem of limited physical resources by modelling a Cherry Picker asset down to the vehicle controls and placing it in an interactive environment.

BENEFITS: Trainees can learn how to drive the Cherry Picker in a safe environment and are given a purpose to direct their learning. There is also multiplayer support, so the trainer and trainee can occupy the same virtual space through networked instances of the same training experience.

BioVR XR Training for Pharma: Powered by Machine Learning analytics to provide classification of trainee skills and predictive analytics of when the user will more likely commit an error.

BENEFITS: The experience leverages the proven benefits of VR training: user engagement, on-demand experiences, cost reduction and performance analysis.

XR Behind the Style: Catwalk and behind the scenes immersive experience.

BENEFITS: Stereoscopic 360 video with interactive storytelling elements and e-commerce call to action.

Ship Docking Training: Experiential training app developed to train sailors on ship docking procedures.

BENEFITS: Self-contained, safe and scalable high memory retention experiential training app. Cost effective – content can be easily updated to create different environments and scaled to multiple trainees at once. Data empowered training insights e.g. gaze tracking, gesture tracking, room-scale tracking of movement.

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PARTNER OVERVIEW

DEMO:KageMove: Turns 360-degree photos and videos into explorable virtual worlds. When viewing 360-degree photos and videos at present, users can look around, but they cannot move within the scene. Demo use-cases will include VR examples of 360 photos and videos, such as films, sports events, scenes in nature e.g. beaches.

BENEFITS:KageMove supports existing hardware, content and workflows to turn 360-degree photos and videos in into explorable virtual worlds; KageMove also brings greater interaction to 360-degree experiences by supporting 6 DOF motion to provide a much greater sense of presence and greatly reduce cyber motion sickness.

EXTENDED REALITY

Partner Name KageNova

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THE IMPORTANCE OF TRUSTBy transforming themselves to run on data, businesses have created a new kind of vulnerability: inaccurate, manipulated, and biased data that leads to corrupted business insights, and skewed decisions with a major impact on society.THEME OVERVIEW:We live in the era of big data. Data veracity is about ensuring the quality and accuracy of that data, to enable companies to create a competitive advantage and protect their brand reputation. It’s even more critical with the growth of AI, because any data inaccuracies, biases or corruptions will be magnified. Data Veracity is about:

DATA VERACITY

PROVENANCE: Understanding the history and origin of data throughout its entire lifecycle (E.g. Where has the data come from? Is it biased or skewed?)

CONTEXT:Considering the circumstances around how data is used and if it is appropriate for the insights and predictions you want to drive (E.g. Is the data recent? Is it based on current or historic assumptions?)

INTEGRITY:Verifying, securing and maintaining “good” data. (E.g. has the data been corrupted or manipulated? Are users incentivised to ‘trick’ the system?)

Data is the lifeblood of the intelligent enterprise – the health and vitality of a business increasingly depends on it. Now is the time to expand the focus from data quantity to data quality, and be sure you have data you can trust.

1) How well do you know your organisations data? How much of it do you trust?2) How safe is your data today?3) How important is digital and data hygiene in your culture? Do you fully understand the risks and potential impacts of poor data hygiene?4) Are you raising your AIs responsibly, with the right data?5) Do you have high-integrity data?

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PARTNER OVERVIEWDATA VERACITY

DEMOS: Customer Journey X-Ray: A showcase of how Adobe solutions track visitor behaviour and use this, with 2nd and 3rd party data, to personalise and optimise the experience to guide the visitor towards conversion.

BENEFITS: Tracks anonymous visitor behaviour, identified visitor profile information and 2nd & 3rd party data to engage effectively with customers both onsite and offsite, across multiple devices.

Adobe Advertising Cloud Creative: Demonstrating how easy it is to quickly scale advertising and messaging that is highly relevant to each user via a sample workflow. Users can import assets from Adobe Creative Cloud or AEM assets and make additional edits to their ads directly in the platform and configure sequential messaging.

BENEFITS: Serves relevant ads to customers even if they move to different devices or sites. Reduces creative development costs of digital advertising and makes collaboration between design and marketing teams a reality.

Partner Name Adobe

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DEMO:Continuous multi-cloud security for business applications: Palo Alto Networks delivers a uniquely effective combination of continuous security monitoring, compliance validation and reporting, and comprehensive storage security. Teams can now confidently develop and deploy new applications in the cloud faster, simplify security operations and continuously validate the compliance of their cloud infrastructure.

BENEFITS: Delivers workload and storage protection in a SaaS, PaaS or IaaS model, whilst reducing the chances of human error. Integration of Evident into a DevOps model enables a frictionless move to cloud. Automated security that will not slow down application developers.

Partner Name Palo Alto Networks

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Partner Name Splunk

DEMOS: Splunk for Business Analytics: Data architects, analysts, marketers and product managers are tapping into a range of new data sources like machine data and combining them with structured data to provide valuable business insights in real time.

BENEFITS: Leverage new and enriched machine data, gain real-time business insights, complements existing BI tools and other Big Data technologies.

Splunk IT Service Intelligence: Using machine learning to predict and prevent imminent outages with up to 30 minutes notice so your team can intervene.

BENEFITS: Predictive maintenance aided by real-time view of service health and root cause analysis capability.

Splunk Security: Analytics-Driven Security Information Events Management Solutions (SIEM) go beyond simple information and event management to tackle real-time security monitoring, advanced threat detection, forensics and incident management.

BENEFITS: Enhanced visibility and improved incident response and investigations; streamlined security operations; flexible deployment options; behavioural analytics to optimise SecOps and reduce complexity.

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Partner Name Informatica

DEMO:Internet of Beers: Fraud and brand protection is a big problem for brewing companies, many of whom lose millions of pounds per year due to product wastage and theft. Informatica demonstrates how data from pub beer dispensers can be collected in real-time and analysed along with transaction data to detect beer quality and fraud.

BENEFITS: Monitors real-time status of products e.g. temperature and pressure of beer in tap, along with tracking the number of pints poured in real-time; gives key inventory and quality insights to manufacturers and distributors; outlines consumer purchasing trends.

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Partner Name Qlik

DEMOS: Scaling Data Science: The Qlik platform surfaces AI to scale across the organisation. Several examples of this will be shown as part of this demo.

BENEFITS: Customers can scale the value of the data scientist across the organisation through Qlik’s intuitive insights, without needing full-time data scientist expertise to communicate outputs.

Big Data & Scale: Big Data and rapid adoption are becoming the norm for customers who are mature on their digital transformation journey. The interactive bike demo is a fun way to explore some of the key considerations.

BENEFITS: The Qlik Analytics Platform is an agile, governed environment that is ready to scale. It fosters a culture of data exploration, where people are encouraged to experiment with ideas.

Internet of Things: In a world where everything is connected, analysts are continually increasing their estimates for how many billion devices will be connected by 2020. The enormous amounts of data which comes from this requires imaginative approaches to analytics. Our interactive bike demo is an example of using “analytics at the edge” & “containerisation” to make IoT successful.

BENEFITS: IoT analytics unlock the potential of your IoT data.

Cyber Security: Accenture have created IP on top of the Qlik platform to deliver a cyber security analytics service to enterprise organisations. Two of the Apps will be available to see on the stand – infrastructure vulnerability & phishing.

BENEFITS: This reusable proposition provides a “single pane of glass” through which an organisation can make sense of the myriad of security related data within the enterprise.

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Partner Name ForgeRock

DEMO:Open Banking: ForgeRock are building on their Identity Platform, hosting and managing a key application that will help third parties to test and demonstrate their Open Banking capabilities. With the Open Banking deadline behind us, ForgeRock is now playing a critical role in helping financial institutions with one of their biggest digital transformations to date.

BENEFITS: Secure, personalised customer experience; future-proofed for IoT and next-generation identity management challenges; Identity centric, privacy-by-design principles that enable consumers.

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Partner Name SailPoint Technologies + Okta

DEMO:Okta and SailPoint come together to prevent Security breaches and audit failures: Okta, the leader in Access Management, and SailPoint, the leader in identity governance, provide an integrated solution to secure user identity and manage access, whilst ensuring your enterprise has the governance it needs to keep users, data, and applications compliant.

BENEFITS: Automate and unify access to increase productivity across your workforce; improve security and reduce rise with the power of end-to-end identity; ensure compliance across business, IT and audit teams.

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Partner Name Accenture: Security + Endgame + Ripjar

DEMOS: Endgame: At risk from ransomware or targeted attacks?: Endgame’s converged endpoint security platform is transforming security programs using the most powerful endpoint protection and simplest user experience.

BENEFITS: Endgame unifies prevention, detection, and threat hunting to stop known and unknown attacker behaviours at scale with a single agent. Endgame replaces antivirus and accelerates detection and response.

Ripjar: Financial Crime: Torch is a next-generation financial crime product that uses machine learning to automatically identify client risk across all data sources in real-time. Torch gives financial crime analysts the capability to scale their approach, using artificial intelligence to identify risks across the modern information landscape.

BENEFITS: Clients receive real-time updates, screening checks are completely automated and alerts can be tailored to specific risk profiles. Costs are reduced; Torch reduces false positives with advanced AI.

Ripjar: Cyber Security: Labyrinth is a strategic intelligence platform built to integrate, automate and analyse any data. It allows threat intelligence teams to seamlessly blend structured and unstructured data from any number of sources and gives developers the ability to automate new analytics, apply machine learning and more, within threat-hunting teams.

BENEFITS: Addresses critical skills gaps with advanced automation and analytics. Enables companies to stay ahead of threat and minimise damage and loss through responding to incidents quickly and completely.

Ripjar will also show Intelligence & Policing use-cases.

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Partner Name Thales

DEMO:Thales Vormetric Data Security Platform including: transparent encryption, tokenisation, key management and cloud security: Experience a selection of Thales’s cloud encryption solutions enabling separation of duties, key custodianship and total control of your sensitive data in any untrusted environment such as a public cloud. Example use-cases include compliance, data migration to the cloud and enterprise key management.

BENEFITS: Provides security and trust in data wherever it is created, shared or stored; mitigates the risks of encrypting data in silos, reduces threats and lowers TCO, freeing up budget for secure digital transformation, improving customer experiences and investment in business growth.

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BUILT TO PARTNER AT SCALE Businesses depend on technology-based partnerships for growth, but their own legacy systems aren’t designed to support partnerships at scale. To fully power the increasingly embedded enterprise, companies must first re-architect themselves.THEME OVERVIEW:Partnerships create competitive advantage, but legacy systems weren’t built to support tech-based partnerships and ecosystems. Frictionless business uses technology to overcome traditional constraints, to create agility in systems, architecture, and platforms, to help build and operate partnerships. Frictionless Business encompasses:

FRICTIONLESS BUSINESS

MICROSERVICES:An open, flexible approach to architecture which provides a foundation for companies to forge, integrate and scale partnerships quickly and easily.

BLOCKCHAIN:A distributed ledger that reinvents relationships. Blockchain’s ground-breaking combination of immutability, consensus and security creates a new level of transparency and trust in the ecosystem.

REINVENTING RELATIONSHIP BUILDING:‘Frictionless’ businesses can develop and maintain a higher number of partnerships, including non-traditional partners, than ever before. They drive competitive advantage, without sacrificing the integrity or security of their data, products

and services (e.g. supply chain complexities are pushing large competitors to explore blockchain in unison).Early adopters are shifting the business landscape across every geography and every industry. What does your Frictionless Business look like?

1) How can you scale partnerships to get the most out of platform based ecosystems?2) Are you, your partners and customers ready to embrace the speed and agility microservices provide?3) What role can/does blockchain play in your business today? What could it look like in the future?4) In the next decade it will be standard for industry ecosystems to require blockchain and smart contract capabilities to participate. Are you ready? 5) Are you investing in the talent and expertise needed to deliver partnerships at scale?

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PARTNER OVERVIEWFRICTIONLESS BUSINESS

Partner Name Salesforce

DEMO:Moments that Matter: The Salesforce Customer Success Platform utilises new capabilities to drive digital customer engagement to deliver innovative, intelligent and highly appealing experiences for customers, partners and employees across different industries.

BENEFITS: Employs AI to provide real-time insight leading to smarter interactions; “Moments that Matter” are the key to differentiating products and services resulting in increased sales, lower costs and improved customer satisfaction.

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PARTNER OVERVIEW

Partner Name ServiceNow

DEMO:Digital Transformation at Work – Make the world of work, work better for people: In partnership with the Accenture ServiceNow Practice, ServiceNow will demonstrate the Now Platform, an intelligent and intuitive platform design to deliver digital workflows that create great experiences and unlock productivity for our customers.

BENEFITS: The Accenture/ServiceNow practice helps organizations manage their cloud environment and enable key business processes. Other benefits include management of IT strategy and operations; rapid delivery of HR services, and end-to-end management of security operations.

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PARTNER OVERVIEW

Partner Name Zendesk

DEMO:Complete offering for a frictionless customer experience: Zendesk omnichannel support offers simple, powerful solutions that make it easy for customers to engage with your business. Channels are connected so conversations are seamless, agents are more productive, and information can be shared across your company—all without losing focus. An integrated interface means better context, smoother interactions, and less repetition for agents.

BENEFITS: Better, integrated customer service more efficiently without compromise; enables customers to self-serve or connect quickly to a real Customer Agent; ability to scale quickly through adding channels and agents; customers can offer a customised help centre that surfaces relevant branded information that fits with their pre-existing web experience.

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PARTNER OVERVIEW

Partner Name SAP

DEMOS:Enhancing Customer Experience with the Intelligent Enterprise

The Plastics Challenge: A collaborative innovation project to provide fresh solutions to meet the global challenge of plastic pollution through a user-centred design thinking approach and the application of new technologies.

BENEFITS: More intelligent use of data, cut waste and improve impact on the environment, real-time analytics to bring rapid insight.

Digital transformation with SAP C/4HANA: Provides the platform to deliver rapid growth with the customer at the centre of your organisations customer engagement strategy, enabling better buying experiences whether B2B, B2C to B2B & B2C.

BENEFITS: Delivers improved buying experiences, makes each customer touch-point personal and relevant.

myConcerto: A single, digitally-integrated platform with a seamless user experience. All of Accenture’s best thinking and offerings for industries, business functions and platform technology are in one place. myConcerto changes the way we support our clients and accelerates their pivot and investment in the NEW.

BENEFITS: Unlock business value quickly using industry insight, new intelligence and new innovative techniques.

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PARTNER OVERVIEW

Partner Name Oracle

DEMOS:Make Innovation something you do every day

World’s First AI Smart Hives Network Helps Conserve Global Honey Bee Populations: “The World Bee Project partnership with Oracle Cloud is an extraordinary marriage between nature and technology.” The new programme uses cloud technology to better understand honey bees, the world’s most important single species of pollinator in agricultural ecosystems.

BENEFITS: Enables conservationists and bee keepers to take action to protect colonies and enables future growth.

Seeing the Future Now: Oracle Cloud is helping scientists collaborate on experiments and develop new cures by adapting visualisation technology from the school classroom.

BENEFITS: Encourages and enables scientific collaboration and development. Development of new cures through use of visualisation technology.

Revolutionising the Film Industry: Oracle Cloud helps businesses respond to client demands in days rather than weeks.

BENEFITS: Increased operational efficiencies.

Oracle and Movember: Innovation for Good. Come and see how Oracle’s Cloud Applications help the Movember Foundation scale its operations and reach more supporters than ever before.

BENEFITS: Scale operations to attract more awareness and support for high impact healthcare initiatives.

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PARTNER OVERVIEW

Partner Name Elastic Path + BloomReach

DEMO:Creating Superior Digital Experiences: BloomReach and Elastic Path have made simple out of the complex for commerce and customer experience. From search to loyalty, each customer journey defines your success. With the ongoing emergence of new channels, it is imperative to create value in each one. Wishlists, devices, payments and order history are all things customers think are easy, but until now, have been complex for you.

BENEFITS: By seamlessly connecting critical systems, customers gain speed and flexibility, retain customer engagement, increase revenue per visit and drive customer loyalty.

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PARTNER OVERVIEW

DEMO:Intelligent Automation with DevOpps for SAP: Worksoft show how to automatically validate and deploy solutions faster to the market in SAP. The demo is based on Worksoft Certify, Jira and Jenkins and Accenture’s ACTRS solution.

BENEFITS: IT cost savings; increased risk management - significant defect reduction, increased speed of test cycles and reduction of workforce effort in regression testing, increased business process automation and productivity, more frequent deployments and accelerated time to market for application projects.

Partner Name Worksoft

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PARTNER OVERVIEW

Partner Name Accenture Blockchain

DEMOS: Decentralised Digital ID - ID2020 Alliance: Over 1 billion people across the world do not have any form of identity. ID2020 is a public-private partnership with Accenture, UN, Microsoft, Gavi to use blockchain to provide a decentralised, secure ID where no identity is stored on the blockchain itself. Using biometric scanners mobile apps and sites we will show the end to end journey of how blockchain ID works.

BENEFITS: Development of the next generation of “Web 3.0” native digital ID that anyone can use anywhere.

Supply chain management with Thales: Showing actual chips tagged onto physical products and how they can be read to blockchain for end-to-end assurance. The demo has been created in partnership with Thales, who recently found fake parts of sensitive defence equipment infiltrating a supply chain.

BENEFITS: Investing in the importance of trust for now and the future. Fake products erode customer trust and can cause legal issues which this technology aims to mitigate.

Trading physical assets: Automated using smart contracts across Utilities suppliers.

BENEFITS: Tackles previous scalability issues which are no longer a barrier for Blockchain.

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PARTNER OVERVIEW

DEMO:Digital Workforce: Blue Prism will demonstrate their scalable and robust execution platform for best-of-breed AI, cognitive technologies, as well as presenting their vision for the Digital Workforce with six digital, intelligent automation skills to transform the way organizations uses technology to drive business value.

BENEFITS: Blue Prism Platform can be a key enabler for transformational change. Some real-world benefits from the solution include; £10m annual savings, 200% productivity increases in key process, 70% Reduction in potential fraud cases, customer onboarding duration reduced from 4 days to 10 minutes, $47m of duplicated payments saved annually.

Partner Name Blue Prism

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PARTNER OVERVIEW

DEMO:Optimise Work Management to Enable Frictionless Business: Workfront provides the right controls to improve workflows across the entire company for real bottom line impact. Intelligently connecting your intake and incident solution with a platform built for collaboration and knowledge work gives you true cross-enterprise visibility into all work, helping the whole enterprise innovate, compete and grow more quickly.

BENEFITS: Creates interactive workflows for digitization initiatives and digital work product; Broad cross-enterprise digital initiatives to connect the enterprise; break down people and information silos; faster time to market.

Partner Name Workfront

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THEMES THE ECOSYSTEM RAISEDINTELLIGENT DISTRIBUTED SYSTEMS

Businesses are making big bets on intelligent environments via robotics, AI and immersive experiences. But to bring these intelligent environments to life, they must extend their infrastructures into the dynamic, real world environments they want to reach.THEME OVERVIEW:The capability of smart devices is rapidly growing – not just for consumers – but also in industry. They have the processing power to make intelligent decisions on the ‘edge’ of the infrastructure; in dynamic, real-world environments. Internet of Thinking means:

INTERNET OF THINKING

INTELLIGENCE EVERYWHERE: Extend the infrastructure to reach into the dynamic physical environments you want to serve - from central space such as offices, factories and sites where systems traditionally reside – to any environment where users and activities are located.

Devices ‘on the edge’ provide instant insights, decisions and actions, while cloud computing generates the meta-insights to drive strategic direction.RENEWED APPROACH TO HARDWARE:Leverage custom hardware and hardware accelerators like GPUs to meet the

tremendous computing and power demands of edge-based decision-making and real time ‘thinking’ REDESIGNING INFRASTRUCTURE:Extend current infrastructures and transform architecture to embed devices and

services in the surrounding world, and harness the power of AI, robotics, extended reality and IoT.In the internet of thinking, businesses must create their unique intelligent distributed network, embracing the cloud, the edge, and everywhere in between.

1) Is your business taking advantage of ‘the edge’ of the infrastructure? / What richness are you missing from not playing at ‘the edge’?2) Is it time to renew your approach to hardware? E.g. through custom hardware or hardware accelerators?3) What new products/services can you deliver without using the cloud?4) By 2023 the amount of edge processing power used by companies will eclipse the processing power they use from the cloud. How will you prepare? 5) What does your intelligent distributed network look like? Do you understand its potential?

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PARTNER OVERVIEWINTERNET OF THINKING

Partner Name Accenture Amazon Web Services (AWS) Business Group

DEMOS: The Accenture AI Mixologist (Mixy): Mixy is a drink dispensing robot that takes orders and mixes a delicious drink.

BENEFITS: Mixy leverages the power of Natural Language Processing (NLP) and Artificial Intelligence (AI) from Amazon Web Services (AWS). Mixy shows the power of AWS cloud, IoT, and rapid prototyping.

AI Enabled Contact Centre as a Service featuring Amazon Connect and Amazon Lex: The demo uses Amazon Connect, a self-service, cloud-based contact centre, and combines with Amazon Lex to provide a conversational interface. The outcome is a single AI enabled chat bot, with multiple different communication options available to customers including phone, voice, SMS, and messenger.

BENEFITS: The key advantage is speed to value. There are no upfront commitments and companies can quickly experiment with different call routes, or communication channels and receive real-time reporting on the impact to customers and the call centre.

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PARTNER OVERVIEW

DEMO:Open Innovation Labs - Driving Modern Application Development Success: Red Hat Open Innovation Labs is a focused and intimate teaming engagement that helps customers quickly bring their innovative ideas to market by providing the people, processes, and technologies required to meet modern business challenges.

BENEFITS: Flexibility and speed to value, inbuilt application resilience and flexibility from day one, leverage industry standard Kubernetes platform, provide multi-cloud choice to customers, open source innovation.

Partner Name RedHat

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PARTNER OVERVIEW

DEMO:Digital X-Ray: Is your network digital ready? You need a comprehensive understanding of where you are today and where you want to be tomorrow. To do this, Cisco partnered with Accenture to create Digital X-Ray, a network, security, and analytics diagnostic that brings together Accenture’s deep industry experience and business acumen with Cisco’s networking expertise and innovative portfolio.

BENEFITS: Digital X-ray provides critical business insights prior to launching digital transformation initiatives. Through executing diagnostic gap analysis on the network as-is versus to-be state it prescribes a custom roadmap for how to achieve the target state architecture, including prioritized digital projects that align with the network strategy and business vision. Clients using Digital X-Ray and moving to a software-defined network platform have achieved approximately a 30% decrease in cost, a 20% performance boost, and a 50% reduction in security risks.

Partner Name Cisco

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PARTNER OVERVIEW

DEMOS: AeroFarms: Innovation at commercial scale; indoor farming that disrupts traditional growing seasons — all rooted in proprietary growing systems powered by Dell EMC IoT solutions and expertise that unearth data to drive greater insights and, ultimately, greater yields of tastier crops.

BENEFITS: Provides insight into natural resource conservation, enables greater yield of crops.

The Connected Business: Continuing the Dell Technologies vision of innovation with AeroFarms, Dell Boomi empowers organisations to unlock data to drive actionable insight and deliver real business value.

BENEFITS: Provides trusted data to the right people at the right time, delivers deeper business insights to drive decision making and transform customer experiences.

Partner Name Dell Technologies & Dell Boomi

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PARTNER OVERVIEW

DEMO:Containerization in action: Making an enterprise container platform choice does not have to be difficult. Docker Enterprise Container Platform can transform both IT operations and development and will demonstrate how to avoid technology or infrastructure lock-in, how to get greater security and improve governance - without sacrificing performance or agility.

BENEFITS: Docker simplifies the Developer experience. The container platform facilitates the build, management and security of traditional applications to cutting-edge microservices. Docker provides increased agility and efficiency through unified processes across any architecture, while aligning with existing IT operations so organisations can accelerate new solutions to market.

Partner Name Docker

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PARTNER OVERVIEW

Partner Name Hewlett Packard Enterprise

DEMOS: Virtual Reality Racing Pod: An interactive gaming experience using High Performance Computing and IoT.

BENEFITS: Demonstration of IoT capability taking telemetry from the edge and converting it into something tangible.

Intelligent Workplace Mobile App: Intelligent Workspace helps employees and guests navigate office space via mobile app and get optimum use of facilities. Ease of movement and execution are key, as guests can sign-in via tablet which immediately prompts their host via the application. Employees benefit from opt-in beacon technology to help them find colleagues in the building, through tracking in the app.

BENEFITS: App enables smooth and quick communication and execution of day-to-day tasks. Guests are integrated and can communicate with hosts with ease.

Predictive Maintenance & Real-wear: A fan demo which takes data from the edge and predicts failure.

BENEFITS: Predictive maintenance; increased operational efficiencies and reduced costs.

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PARTNER OVERVIEW

Partner Name Accenture Industry X.0

DEMOS: Connected Construction: Using Microsoft Azure PaaS and Azure IoT Edge technologies, Connected Construction demonstrates how it is possible to improve site safety, productivity, and schedule adherence by connecting people, equipment and materials in real-time to drive operational improvements.

BENEFITS: Improved site safety by giving workers panic alarms and geo-zoning specific areas of the site. Improved productivity through targeting specific productivity improvements, a 10% increase in productivity saves $ millions per site per month. Schedule adherence through real-time connectivity to drive operational improvements.

Digital Twin and Digital Thread: Using model-based engineering, IoT based predictive maintenance and AR support services to unlock new value in Engineering, Manufacturing and Operations.

BENEFITS: Model Based Engineering and collaborative design and development tools enable cross-function visibility and accelerates cycle times. Integrated product telemetry data improves issue resolution and enables closed-loop design and manufacturing. AR experiences for training improves performance, quality and customer satisfaction.

Smart Product Design: In August 2018 Accenture completed the acquisition of Design Affairs, Mindtribe, and Pillar Technologies in order to increase our capability in the design of smart products for a range of industries including Pharma, Consumer Goods, Industrial, Automotive and Transportation.

BENEFITS: Investment in these acquisitions enables Accenture to leverage leading Product Design capabilities which can be applied across multiple industries and clients.

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PARTNER OVERVIEW

Partner Name Accenture Intelligent Software Engineering Services (IES)

DEMOS: Lava: A low code accelerator, allows business analysts to create customer journeys, with little need for dCode development support. This demo shows how the tool that can be used to create customer journeys within minutes and make changes, highlighting flexibility and ease of use.

BENEFITS: Reduced development time and costs by applying a ‘shift level approach’ to creation of code; places development of functionality closer to the Product Owners, resulting in a product more closely aligned with business needs.

HomeCare Voice Assistant: HomeCare is an Alexa app and web portal that offers day-to-day help targeted at the elderly demographic. The purpose of this app is to empower older people to feel confident, be independent, and remain socially connected in our ever-changing digital world.

BENEFITS: Implementation of an automated Alexa asset creates a 2-tier architecture, using the latest AWS native container services to achieve 0-downtime for application deployments with a built-in CND for globally caching static content.

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PARTNER OVERVIEW

DEMO:Enabling Simplified migration of workloads to the cloud: The Veritas Resiliency Platform (VRP) simplifies the migration of business IT functions to the Cloud. It goes beyond disaster recovery and automates the runbook to remove risks and complexities that exists today, as well as identifying future risks that could slow organisations down.

BENEFITS: Resiliency Platform is the only technology agnostic platform that supports physical, virtual and cloud-based infrastructures as well as native and third-party replication technologies. It protects current investments and enables business dexterity with real-time decision making.

Partner Name Veritas Technologies LLC + Nutanix

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KALEIDOSCOPE 2018:

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