kainexus webinar - congratulations, you have lots of employee ideas! now what?

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Mark Graban VP of Customer Success [email protected] Congratulations, You Have Lots of Employee Ideas! Now What? Dr. Gregory Jacobson Chief Product Ocer [email protected]

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Hosted by Gemba Academy - recording available soon. Many Lean or Kaizen initiatives are focused on getting front-line employees to identify problems or opportunities for improvement, along with a potential idea or countermeasure. Some managers, unfortunately, think their employees won't have many good ideas. This is hardly ever the case! Your employees have a lot of great ideas. So let's say you've started to solicit ideas and you're now overwhelmed. In this webinar, Mark Graban and Dr. Greg Jacobson will share stories and tips on how to cope with this situation and to thrive, based on their own experiences. They will cover topics such as: - how to discuss ideas constructively with employees - how to prioritize ideas (and if that's even necessary) - how to assign responsibility for improvement work - how to create time for improvement - how to track improvements More about KaiNexus: http://www.kainexus.com

TRANSCRIPT

Page 1: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Mark Graban VP of Customer Success

[email protected]

Congratulations, You Have Lots of Employee Ideas! Now What?

Dr. Gregory Jacobson Chief Product Officer [email protected]

Page 2: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Housekeeping •  Ques%ons/Polls  

–  Please  ask  them!  –  Use  Webinar  Panel  Ques%on  Box,  or  –  Email  to  [email protected]  

•  Slides  &  Audio  –  Enlarge  screen  as  desired  –  Master  volume  on  computer  

•  Recorded  Version  –  This  webinar  will  be  available  online  within  3  days  –  Presenta%on  notes  will  be  shared  in  PDF  format  –  An  email  will  be  sent  once  it’s  ready  

Page 3: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

About Gemba Academy

•  Producers  of  Online  &  DVD  Based  Lean  &  Six  Sigma  Training  

•  500+  Videos  (and  growing)  

•  Subscrip%ons  available  for  Individuals  &  Organiza%ons  

 

Page 4: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Mark Graban VP of Innovation & Improvement Services

[email protected]

Congratulations, You Have Lots of Employee Ideas! Now What?

Dr. Gregory Jacobson Chief Product Officer [email protected]

Page 5: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Don’t Let This…

A Flood of Ideas

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… Turn Into This

Page 7: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Or is this our starting point?

Page 8: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Can we turn it into this?

Page 9: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Or, better yet, this?

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And then prevent this?

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Starting This Journey •  …  toward  a  culture  of  con%nuous  improvement  •  It  will  not  happen  overnight  (or  in  a  month)  •  It  takes  discipline  and  consistent  leadership  

•  If  you  do  it  right,  you’ll  get  a  flood  of  ideas  – Nice  problem  to  have!  

Page 12: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Characteristics of a Culture of Innovation & Improvement

Effective Leadership

Systematic Methodology

Enabling Technology

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The Right Amount of “P”

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This is Not a Cycle

•  Strive  for  perfec%on  over  %me  •  Get  be]er  over  %me  •  Don’t  expect  to  start  perfectly.  Don’t.  

Plan   Plan   Plan   Plan   Plan  

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In the beginning…

Page 16: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Note: # of people involved = 12

Page 17: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

(Manufacturing)

Note: # of users grew from 16 to 100 over this timeframe

Page 18: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

(Healthcare)

Wave

River

Desert

Note: # of users was 372

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Your Employees WILL Ask

“How  do  we  know  our  leaders  won’t  get  bored  

with  this?”  

Page 20: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Preventing an Idea Drought

1. Discuss  ideas  construc%vely  with  employees  2. Priori%ze  ideas  (and  if  that's  even  necessary)  3. Assign  responsibility  for  improvement  work  4. Create  %me  for  improvement  5. Track  improvements  

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Discuss

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Ask – In the Right Way •  Engage  and  inspire  people  •  Don’t  just  demand  improvement  •  Don’t  set  quotas  or  targets  •  Don’t  just  ask  for  cost  reduc%ons  

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Audience Questions

What’s  the  way  to  mo%vate  the  people  to  do  a  Kaizen  idea?    

 

How  do  you  approach  or  manage  the  employee  WIIFM  factor?  (i.e.,  What  is  In  it  For  Me?)  

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Problem and Idea

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Be Collaborative •  Don’t  just  accept  or  reject  •  Make  sure  the  right  problem  is  understood  •  Discuss  the  proposed  countermeasure  •  Brainstorm  alterna%ve  countermeasures  •  Coach,  don’t  nitpick  

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Page 27: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Positive Cycles Discussing  

Ideas  

Implemen%ng  Ideas  

Genera%ng  Ideas  

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What to Do with “Bad Ideas”

1.  “Blow  off”  the  idea  and  don’t  talk  about  it  2.  Just  tell  the  employee  idea  is  rejected  

3.  Talk  about  why  it’s  not  being  done  now  4.  Implement  something  that  at  least  par%ally  

addresses  the  underlying  problem  

Worse

Better

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Key Point •  Communicate,  communicate,  communicate  – Face  to  face  –  In  team  huddles  – Electronically  

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Prioritize

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Why Prioritize? •  What  is  the  problem  statement?  

•  We  have  too  many  ideas,  so  we  have  to  choose:  –  The  most  impacmul?  –  The  biggest  cost  savers?  –  The  easiest?  –  Those  that  help  us  achieve  this  year’s  goals?  

 

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Low Effort High Effort

High Impact

Low Impact Kibosh Possible

Implement Challenge

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The Problem With PICK •  If  something  is  “high  effort,”  do  we:  

1.  Put  it  on  hold?  Cast  it  aside?  Kibosh  it?  

               OR  2.  Find  an  alterna%ve  that’s  less  effort?  

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Key Point •  If  we:  – Distribute  the  improvement  workload  more  and  – Find  smaller,  simpler  things  to  implement  

•  Then:  – We  don’t  have  to  priori%ze  as  much  

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Assign

Page 36: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Shift the Model

Manager Implements

Them All

Everybody Implements

One

Page 37: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Shift the Model

•  Or,  at  least,  many  people  implement  a  few  each  

Manager Implements

Them All

Everybody Implements

One

Page 38: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Assigning Improvement Work •  Who  can:  –  Inves%gate?  – Collect  data?  – Brainstorm  countermeasures?  – Get  input  from  others?  – Test  countermeasures?  – Evaluate  countermeasures?    

Page 39: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

But I’m Scared… •  What  if  all  of  my  people  aren’t  capable?  •  It’s  the  manager’s  job  to  develop  them  •  They  can  likely  do  more  than  you  think  •  Recognize  differing  capabili%es  in  your  team  

Page 40: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Key Point •  Don’t  let  the  manager  be  the  bo]leneck  

•  Don’t  let  a  key  staff  member  be  the  bo]leneck  

Page 41: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Create Time

Page 42: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

From Excuse to Problem •  “We  don’t  have  %me  for  improvement”  

•  Is  that  an  excuse?  à  Stop  and  give  up  •  Is  it  a  problem?  à  Figure  out  how  to  solve  

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Intentionally Create Time

•  “Nobody  will  cri%cized  for  taking  20  minutes  away  from  their  regular  work  to  work  on  improvement  work.  I  assure  you  of  that.”  – Transplant  Ins+tute  Chair  

Page 44: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Toyota’s Answer

•  “If  we  have  an  idea  and  our  leader  thinks  it’s  worth  working  on,  they’ll  approve  over%me  for  us.”  – TMMTX  Tour  Guide  (Hourly  Employee)  

Page 45: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Key Point •  It’s  onen  easier  to  create  a  li]le  bit  of  %me  for  many  people  than  it  is  to  create  a  big  block  of  %me  for  one  person  

Page 46: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Audience Question •  How  do  you  balance  “do  the  work”  and  “improve  the  work?”      

•  Right  now  there  is  a  sense  in  our  environment  with  KaiNexus  that  OIs  must  be  worked  on,  but  we  also  have  to  “do  the  work”  each  day…  

Page 47: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Track

Page 48: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Track Ideas •  “Our  biggest  problem  is  we    forget  to  follow  up  on  ideas.”  

– We  can’t  worry  about  sustainment    un%l  we  get  implementa%on  

Page 49: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Audience Question •  How  do  you  ensure  that  the  project  champion  makes  it  a  priority  to  implement  &  complete  the  project?  

•  We  have  implemented  a  employee  sugges%on  program  for  the  past  six  months,  and  have  been  successful,  however  the  "struggle"  has  been  to  get  the  designated  project  champion  to  ensure  that  the  project  is  completed.  

Page 50: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Track Results •  Categorize  and  Quan%fy  – Safety  – Quality  – Customer  (Pa%ent)  Sa%sfac%on  – Employee  Sa%sfac%on  – Cost  /  Revenue  – Time  Savings  

Page 51: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Audience Question We  have  successfully  implemented  a  Quick  and  Easy  Kaizen  program.    The  problem  I  run  into  is  in  the  submipng  the  problem  and  tracking  the  savings.    Is  it  common  for  employees  to  say  how  much  %me  they  save  for  each  of  their  ideas?    And  do  organiza%ons  onen  %e  a  dollar  to  the  %me  savings?    Are  their  pimalls  I  should  be  aware  of?      (example:  Sally  makes  $12.00  an  hour.    She  improved  her  process  by  one  hour  a  day,  so  the  total  %me  savings  is  $12.00  an  hour  with  an  annual  savings  of  $12.00  x  number  of  work  days  len  in  the  year.)    Are  their  different  ways  to  calculate  the  savings?  

Page 52: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Key Point •  You  must  show  progress  at  first  &  over  %me  •  More  improvement,  more  quickly  =  more  impact  •  Progress  =  more  ideas  =  more  improvement  

Page 53: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

(Manufacturing 1st 60 days)

Note: # of users grew from 16 to 100 over this timeframe

Page 54: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

(Manufacturing 6 months)

Note: # of users grew from 16 to 240 over this timeframe

Page 55: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

(Manufacturing 9 months)

Note: # of users grew from 16 to 457 over this timeframe

Page 56: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?
Page 57: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

360

150 “lost” OIs x $620 per OI = $93,000

Page 58: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

(Healthcare 60 days)

Note: # of users grew from 7 to 265 over this timeframe

Page 59: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

(Healthcare 180 days)

Note: # of users grew from 16 to 467 over this timeframe

Page 60: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Make ideas flow like a river

Page 61: KaiNexus Webinar - Congratulations, You Have Lots of Employee Ideas! Now What?

Q&A with Greg & Mark •  Web:  

–  www.KaiNexus.com  –  Blog.KaiNexus.com    

•  Webinars:  –  www.KaiNexus.com/webinar  

•  Social  media:  –  www.twi]er.com/KaiNexus  –  www.linkedin.com/  –  www.facebook.com/KaiNexus  

•  Email:  –  [email protected]  –  [email protected]    

Mark Graban

VP of Customer Success

[email protected]

Dr. Gregory Jacobson

Chief Product Officer

[email protected]