june thrive!

thrive!Volume 11, Issue 6 www.laceychamber.com June 2010

First things first, Jenny Thorsell has resigned as the Lacey Chamber Executive Director. Jenny served the Chamber for seven-and-a-half years and during that time the Chamber experienced positive growth—membership grew, attendance at the Forum grew, we rebranded the Chamber, and focused on the fact that we were not only the Lacey Chamber but crossed county lines to reach out to friends and members in the south Pierce County area. Jenny was a great advocate of the Chamber and truly made a lot of new friends in our community. Thank you, Jenny, for your service.

The Board will form a committee to begin the process of searching for a new Executive Director. In the meantime, Sceni Foster and Amanda Graham will continue to work with our committees, members, and Board to keep everything moving forward smoothly. We are very fortunate to have such a strong and versatile Board at this time. I couldn’t ask for a better group of people to be working with during this time. We are unified, supportive, and want to build a strong business community.

Speaking of Board Members, have I mentioned that Mike Harris from Columbia Bank and Tony Salas from Anchor Bank head up the Finance Committee? They have done a great job in switching our accounting from accrual to cash basis—something that has helped a great deal in our monthly reports. Thanks Mike and Tony for all your efforts.

The June Forum will have an update as to how the new federal health care program is going to work. To most of us it is a mystery, but our own Chris Lester will give you his educated view of what we are in for in the future with this new government program. The Forum will be June 2 at noon at St. Martin’s Worthington Center.

The Lacey Chamber NewsletterThe Lacey Chamber Newsletter

Message from the PresidentBy Jeff Powell, President

FASTSIGNS4127 Pacific Ave SELacey, WA 98503(360) 438-3800

www.fastsigns.com/322

Twinstar Credit Union4540 6th Avenue SE

Lacey, WA 98503(360) 357-9917

www.twinstarcu.com

Table of ContentsMessage from President 1Member Celebrations 2AUSA Lacey Subchapter Gives to Single Soldiers 3 Do the Fall Elections Matter? 4Setting Non-Negotiable Staff Standards 5Business is Booming! 9Roster 9Chamber Events 11Thank You Fun Fair Volunteers 11Kidwiler Thanks Yous 11

12th Annual Golf TourneyFriday, June 4

The Golf Club at Hawks Praririe

Classic Winemakers1225 Ruddell Rd. SE, Suite A

Lacey, WA 98503(360) 493-6500

www.classicwinemakers.comThursday, June 17

5:01-7:00 pm

Forum Sponsor Media Sponsor 5:01 Surge

You don’t want to miss out on this fun and exciting event! A few spots are left so SIGN UP TODAY! Break-fast and registration will begin at 7:00 a.m. and tee off will be at 8:00 a.m. Lunch will be All American BBQ with the awards ceremony held afterwards.

We look forward to a sunny and great tourney!

Call 360.491.4141 or [email protected] to sign up.

2 Lacey Chamber of Commerce June 2010

Welcome Joy Ride Bikes to Lacey!

The grand opening of Joy Ride Bikes was held on Friday, April 29, and kicked off a three-day event! Owners Derek Archibald, Michelle Kautzmann, Luke Brechwald, and the rest of Joy Ride Bike’s staff made all of our members and guests feel welcome. Cruise into their shop to see what great bikes and services they have to offer!

Sunrise Fitness for Women celebrated their one-year anniversary on Thursday, May 6, with the Chamber, which lead into a four-day event! Sunrise Fitness offers exclusive membership and services to women. These include a variety of classes, tanning packages, and childcare. Owner Jeremiah Rosellini is looking forward to another successful year of enriching women’s lives!

Sunrise Fitness for Women Celebrates One-Year Anniversary

Left to right: Owners Derek Archibald, Michelle Kautzmann, Luke Brechwald, and Lacey Mayor Tom Nelson.

Left to right: Lacey Chamber members Stewart Ridgeway, Chris Lester, Bonnie and Ken Vandver, and Kamarie Wilson.

Left to right: Sonja Randall, Cara Wright, and owner Jer-emiah Rosellini of Sunrise Fitness for Women with Lacey Mayor Tom Nelson.

Lacey Chamber members participate in the celebration as owner Jeremiah Rosellini cuts the ribbon.

Thank you to Mayor Nelson, the Lacey Chamber Ambassadors, and Lacey Chamber members for participating in these events.

June 2010 Lacey Chamber of Commerce 3

The AUSA Lacey Subchapter is making good progress sup-porting the 3rd Stryker Brigade, but your help is still needed to help raise funds

and find resources to collect items for returning single soldiers. “We’re expecting approximately 7,000+ single soldiers to come home in the summer months,” said Denise Burditus, AUSA Lacey Subchapter president and branch manager at Heritage Bank. AUSA has collected over $15,000, but some of these funds are already spent. Last week alone, $6,000 of these funds were used for the 5th Stryker Brigade and for units within the 3rd Stryker Brigade. More dollars are needed to help with this effort.

While funds collected are being used to purchase items, any Chamber business can encourage employees to participate by purchasing shower curtains, disposable razors, shaving cream, bottled water, deodorant, and non-perishable food items. Examples

Association of the United States Army (AUSA) Lacey Subchapter Gives to Single SoldiersBy Carlene Joseph, Haborstone Credit Union, Military Affairs Committee Chair

of food items include: microwavable dinners, chips, nuts, candies, and any other item that you think a young soldier may like to eat. If you own a restaurant, why not offer a free dinner or lunch? Think about it...if your business offers a free dinner, generally these soldiers bring friends, which means additional sales for you. If you’re interested in participating, please call me directly at (253) 312-9279. All other items purchased can be dropped off at any Harborstone Credit Union location.

Funds are also needed to support a welcome home barbeque for the 3rd Stryker Brigade. If your business wants to make a tax deductible monetary donation, please make your check payable to the “Association of the United States Army.” Finally, if you want to become a part of the dynamic AUSA Lacey Subchapter, please join us on the 3rd Thursday of each

month, 4:00 p.m., at the Hawks Prairie Restaurant. The next meeting is scheduled for June 17.

FYI: The next Lacey Chamber Military Affairs Committee meeting is scheduled for the second Tuesday of each month, 7:30 a.m., at the Hawks Prairie Restaurant. I hope to see you there!

Correction

In the May 2010 Thrive, Message from the President, Angelique Wilson’s title was incorrectly stated as owner. Angelique is Staff Recruiter Manager for Professional Temp Staffing Agency. We apologize for any confusion.

Lacey Chamber Conference Room Available

The Lacey Chamber’s conference room is available to rent for your next meeting, planning session, or seminar! The conference table has seating for up to 14-16. Rates for chamber members is $35/hour, non-members $50/hour. Our office is located at 8300 Quinault Drive NE, right off of I-5, exit #111. Please give us a call at 491-4141 to reserve space today.


Lacey ChamberCostco Business Expo

Exclusive opportunity for Lacey Chamber Members

Saturday, June 26, 2010Setup: 8:30 a.m.

EXPO: 9:30 a.m. to 4:30 p.m.Cost: $400 per business

Radio advertising included before event and live remotes the day of with 94.5 ROXY radio!

20 booths availableFirst come, first serve basis!

Reap the rewards of exposing your business to thousands on a busy Saturday in June! Get creative

and showcase your business to the community. 4X4 tables included.

Call the Lacey Chamber at 360.491.4141 or e-mail [email protected].

Call or e-mail us today!

A portion of the proceeds go to Children’s Miracle Network.

Did you miss our forum?The Lacey Chamber Forum plays on TCTV Channel 22 every Wednesday at 7:00 p.m. and Friday at 3:00 p.m.

As we enter the third year of the “Great Recession” can these elections really have an impact? Efforts to improve the economy as well as to put the state budget

on a sustainable course have, let’s be honest, failed.

Clearly, things aren’t going well. Business is down and seems likely to stay down for some time. We have seen businesses fail, cut hours, and lay off good staff.

Private sector employees will lead us out of our current eco-nomic problems. However, this has been made more difficult with the actions at both the federal and state level to increase taxes, fees, and regulations.

We have good reasons to engage directly in this election. Elec-tions send messages and can change policies. The democrats, holding high majorities in both congress and our state legisla-ture, have not been able or willing to avoid taxes, spending, or address the structural budget issues here in Washington state or our country.

This state’s “top two” primary system is where our votes as businessmen and women can matter the most. Voter turnout is usually miniscule, often below 20%. Voting and supporting candidates at the primary and the general elections can mean real change in the direction of both congress and the legisla-ture.

In the fall, turnout will also be small. Energizing ourselves and our employees to vote for business-friendly candidates can make a difference. Washington state and Thurston County will still face high deficits and budget shortfalls. How these problems are solved, or if they are solved, will be answered in this election.

The Lacey Chamber of Commerce has both a Government Affairs Committee ( GAC) as well as a Political Action Commit-tee (PAC). At renewal time, you can choose to provide funds, of $100 or more, to the PAC or you can join the PAC and get a vote as to whom we support.

The GAC interviews most local candidates. We ask questions and get input directly from the candidates and officeholders. These interviews give us insight to the candidates and how our business interests can be served, and subsequently, we make recommendations to the Chamber Board. Look for these recommendations.

Elections 2010 will matter. The Great Recession is not over. Vote in the August primary and then in November—see you at the post office!

Do the Fall Elections Matter? Will the Primaries Matter?Mike Jackson, Cascade Driving School, Government Affairs Committee


When a person seeks employ-ment with your company, he or she is basically saying,

“I want to work for your company.” What this really means is “I will give up doing whatever I please, show up for work and behave the way you want me to behave, so long as you pay me in exchange.”

Now, that gives you, the employer, the opportunity to set some standards of behavior that are non-negotiable. That doesn’t mean you are taking away any creativity from your employees. After all, it is important for staff members to have some flexibility and to project their own personality into their job. With that said, it is also a good idea for the employer to be inflexible with some things. In other words, set non-negotia-ble standards.

This is no different from everyday life. Society has rules. Imagine, for example, if there were no road signs or laws to guide us on how to behave. Imagine if there were no rules in sport… it would be a shambles, right?

The truth is, most of us like to know our boundaries, because that way we know what we can and can’t do. If we break the law, we get fined or arrested. If we don’t play fairly in sport, we get penal-ized in some way. We are use to non-negotiable standards.

Why should it be any different when running a business? It shouldn’t! To run smoothly, every business needs rules and policy. Although staff members may not always agree with the policy, they can and usually will comply.

I will give you a couple of examples of what I mean. When I ran my retail

stores I had a staff uniform designed. Staff members were required to wear the uniform—that was non-negotiable. However, it wasn’t quite like being in the military. There were various accept-able combinations, so the staff could adjust the uniform to suit their own personality.

Here’s the deal, it was a non-negotiable standard that staff members were required to wear the uniform. Fur-thermore, it needed to be within the agreed guidelines using any one of the approved combinations. Anything else was unacceptable. Now, that’s not unreasonable.

Another example was the handling of money. Banknotes were required to be put into the cash registers in the cor-rect compartments and all facing in the same direction. I had worked out that it took the same amount of time to put the money away in a tidy order as it did to shove it in any old way. This kept the cash registers tidy and made counting the money much easier. This was a non-negotiable standard, and it worked well.

I’ll give you yet another example. As anyone in retailing will know, meeting and greeting customers is critical. If you ask, “Can I help you?” the inevitable response is “No thank you. I’m just look-ing.” So why ask a question that you know will get a predictably negative response.

The answer is you shouldn’t! So, one of my non-negotiable standards was that staff members never, never, ever asked, “Can I help you?”

Instead, staff members were given intensive training on exactly how to meet and greet customers. They were

given lots of ideas and the flexibility to inject their own personality into what they said.

When greeting a customer, staff mem-bers were encouraged to begin by talking about anything except making a sale. They could comment on the weather, something happening outside the store, the fashionable coat the cus-tomer was wearing… anything except making a sale.

The reason for this was simple. The first objective was to always try to relax the customer before attempting to make a sale. So “can I help you” was a definite NO-NO.

I believe that in setting non-negotiable standards it is important to put the poli-cies in writing. Although verbal instruc-tion will be necessary on occasion, it is much easier to hold people accountable for something that is written.

Finally, it is really important to ensure that employees know and fully understand the meaning of the non-negotiable standards. They need to be thoroughly trained on what’s required or how to do the particular task. I’m a strong believer in asking people, “Do you understand?” and in some cases following up with “Show me.” This way there can be no misunderstanding as to exactly what’s required.

Although setting non-negotiable stan-dards might sound very disciplined, it is really about running a business at maxi-mum efficiency. And, in no way should that stop everyone from having a lot of fun. Besides, most employees will try hard to please... and they have a right to know what’s required of them and their boundaries.

Setting Non-negotiable Staff StandardsWritten br Noel Peebles


Local Branding on a World of Products!

Promotional Products

Screen Printing

Embroidery

Phone: (360) 709-0483Fax: (360) 709-04393900 12th Ave. SELacey, WA 98503

WWW.BUDDBAY.COM

COMFORT IN THE CAPITOL CITY

3401/0908

K A R E N B R O W NA T

1100 STATION DR.SUITE 151DUPONT, WA 98327253.964.1288 KAREN JEAN BROWN, LLC


Mike WolfeSales RepresentativeNorthwest Division Office

Mutual of Omaha Insurance CompanyUnited of Omaha Life Insurance Company1230 Ruddell Road SE, Suite 202Lacey, WA 98503360 459 2061 fax 360 459 4697home 360 491 [email protected]

power

The money you need to shift

your business into high gear.

/ 700 Sleater-Kinney Road SE / Suite B-118 / Lacey / WA / 98503 /

/ 360 701 1532 / Fax 360 456 3680 /

Thomas E. CarrollManaging Partner

7402 20th Avenue SELacey, WA 98503360.491.7593

Retirement InvestmentsAuto Home Longterm Care Life Health Disabilitywww.fisherjonesfamilydentisry.com

Where Family Means Everything.

2415 Pacif ic Avenue SE u OlympiaSupporting Families and Education

(360) 943-4644

We make a donation to education for every new patient.

www.f isherjonesfamilydentistry.com

8 Lacey Chamber of Commerce June 2010C M Y CM MY CY CMY K

A MORE REWARD ING EXPER IENCE

I-5 Exit 88. West on Hwy 12 to Anderson RoadRochester, WA • 800-720-1788 • luckyeagle.com

EAGLES LANDING HOTEL

Lucky Eagle Casino andEagles Landing Hotel offera range of amenities tomake your next businessmeeting both enjoyableand productive.

• Deluxe Meeting &Conference Facilities

• Four Restaurants,Games, LiveEntertainment

• Luxury Accommodations& Amenities

For more informationcall 1-800-720-1788.

How to create theperfect meeting.



Lucky Eagle 1/4 page 3.5"x 4.75" Ad for Lacey Thrive

Turning Our Listenersinto

Your Customers

Call 236-1010


New MembersJeannie Sherin-NW Choice Realty422 Carpenter Rd SE, Ste 106Olympia, WA 98513Contact: Jeannie SherinCategory: Real EstatePhone: (360) 350-4656Web: www.nwchoice.com

KICKS Indoor SoccerPO Box 771Lacey, WA 98516Contact: Ted LunaCategory: Sports & RecreationPhone: (253) 439-0707Web: www.soccertimeatkicks.com

RelyLocal-Olympia5114 Raccoon Valley Rd SE Olympia, WA 98513Contact: Thane BryentonCategory: Web Directory Service and Local Advertising SitePhone: (360) 556-9696Web: www.relylocal.com

Joy Ride Bikes–SPARK! Investor1225 Ruddell Rd., Suite D Lacey, WA 98503Contact: Derik ArchibaldCategory: Bicycle Sales & ServicesPhone: (360) 491-9551Web: www.joyridebikes.com

The Funk Agency4531 Intelco Loop SELacey, WA 98503Contact: Vince FunkCategory: Insurance AgencyPhone: (360) 491-4042Web: www.allstateagencies.com/057143/

welcome

Wells Fargo–SPARK! Investor1419 Marvin Rd. NE Lacey, WA 98516Contact: Chris RogersCategory: BankingPhone: (360) 252-3680Web: www.wellsfargo.com

2010 Board of Directors & Group RosterExecutive Board

Jeff Powell, President, Prime Development Group, 528-2550Jerry Farmer, President Elect, 94.5 ROXY, 236-1010Felix Peguero, Vice President, Edward Jones Investments, 438-0341Mike Harris, Treasurer & Board Member, Columbia Bank, 459-3344Carlene Joseph, Secretary, Harborstone Credit Union, 253-983-8636

Board of DirectorsAndrew Barkis, Hometown Property Management, 456-7368Tom Carroll, Network Communications International, 701-1532Al Eckroth, Virgil Adams Real Estate, 701-3307*Lowell Gordon, The Creative Office, 754-1732Chris Lester, Chris Lester Insurance Services, 866-0610Tony Salas, Anchor Bank, 491-2250*Renée Sunde, Thurston EDC, 754-6320*Angelique Wilson, Professional Temp Staffing Agency, 786-8443*Patrick Davidson, Past President, Guild Mortgage, 412-1000 *Recently elected, serving a two year term.

GroupsAmbassadors: Amanda Graham, Event Coordinator, 491-4141

Auction: Tony Salas, Anchor Bank, 491-2250

ROXY Connector Business Roundtable: Reneé Sunde, Thurston EDC, 754-6320

Education: Courtney Schrieve, NTPS, 412-4418

Fundraising: Tony Salas, Anchor Bank, 491-2250

Government Affairs: Daniela Anderson, Hometown Prop. Mgmt, 456-7368

Golf: Joanna West, Washington Business Bank, 754-1954

Kidwiler Scholarship Foundation: Stewart Ridgeway, CPA, 459-4404

Military Affairs: Carlene Joseph, Harborstone Credit Union, (253) 983-8636

Upgrades–Thank You!

Custom Security–Ignite! Investor

Renewals–Thank You!

2-4 Years:4th Dimension Technology Inc.911 Driving SchoolBECUEdward Jones Investments - Felix

PegueroGoodwill - Hawks PrairieYellow Book USA

5-9 Years:ABC Printing, Inc.Ace Fire and Security SystemsBrincken Safe & LockCommunity Christian AcademyGwinwood Christian Conference CenterPhoenix Inn SuitesPrime Locations, Inc.Reach One InternetReach One TravelSouth Sound BankThe Call CenterThe Wave CarwashValPak of South Puget Sound

Over 15 Years! First Citizens Bank

Business is Booming!


Linda JensenCLU ChFC LUTCF

Securities o�ered through LPL FinancialMember FINRA/SIPC

OFFICE 360-357-6328CELL [email protected]

www.acps�nancial.com222 Lee Street SW Tumwater, WA 98501

SOUTH BAY PRESS360/459-3015

4003 8th Ave SE Lacey (behind Michaels)

SBP BCsize ads.indd 1 9/25/08 12:05:59 PM

Corrina Phillips Second Vice President-Wealth Management Financial Advisor

360-704-2233 800-843-7564www.fa.smithbarney.com/corrinaphillips [email protected]

©2009 Morgan Stanley Smith Barney LLC. Member SIPC.


Kidwiler Scholarship Fund Thank Yous

The Lacey Chamber would like to thank these member businesses who donated raffle prizes to benefit the Kidwiler Scholarship at the May 2010 Forum:

94.5 ROXY Ann BergmanBonnie VandverBudd Bay Embroidery & Specialties, IncCabinets by TrivonnaCharlie’s Safari – The Family Fun Center Dixieland JazzFASTSIGNSLacey SpringFun FairOccasions Catering Pardiman ProductionsProfessional Temp StaffingS. Stewart Ridgeway, CPA Sandra Helton Tanglewilde PropertySusan Berman Whimsical Photo DesignTammy RedmonThe Ram Restaurant & Brewery

Thank You for Your Continued Support!

Chamber EventsFor all events, please RSVP to [email protected] or call 360-491-4141

June 2, Wednesday—Laceyboom! Forum Registration begins at 11:30 a.m., program begins at noon Saint Martin’s Worthington Center $18 for preregistered members, $20 at the door; guests $25. Thank you to our Forum and Media Sponsors:

June 4, Friday—12th Annual Golf Tourney Tee off at 8:00 a.m. The Golf Course at Hawk’s Prairie Woodlands Course

June 8, Tuesday—Military Affairs Meeting 7:30 a.m. Hawks Prairie Restaurant 8306 Quinault Dr. NE

June 11, Friday—Government Affairs Meeting 11:30 a.m. Panorama – Chambers House Restaurant 1751 Circle Lane SE

June 15, Tuesday—Fund-raising Committee Meeting 2:00 p.m. Chamber Office

June 16, Wednesday—ROXY Connector Business Roundtable 8:00 a.m. Hawks Prairie Restaurant 8306 Quinault Dr. NE

June 17, Thursday—Auction Committee Meeting 2:30 p.m. Chamber Office

June 17, Thursday—5:01 Surge Classic Winemakers1225 Ruddell Rd. SE Ste A 5:01pm-7pm

June 26, Saturday—Costco Expo 9:30 a.m. to 4:30 p.m. Lacey Costco

June 29, Tuesday—Ambassador Meeting 12:00 p.m. (noon) Dirty Dave’s Pizza 3939 Martin Way

June 30, Wednesday Executive Meeting 8:30 a.m. Board Meeting 9:30 a.m. Chamber office

The Lacey Chamber would like to thank the volunteers who tire-lessly staffed the Chamber’s booth at this year’s Lacey Spring Fun Fair. Due to popular demand, we had the kids making Father’s Day cards and our booth was very busy. Thank you to Ross Irwin with Cabi-nets by Trivonna, Charlotte Dickison with Greater Olympia Dixieland Jazz Festival, Barbara St. John with Harborstone Credit Union, Chet Boyd with Wells Fargo Bank, Joann Bell with Fisher Jones Family Dentistry, Mike Wolfe with Mutual of Omaha Insurance, Ted Luna with KICKS Indoor Soccer, and Jayne Bradley with Christian Life Church.

Your commitment to the Lacey Chamber is very much appreciated!

Thank You Fun Fair Volunteers

Why stand in line?

If you would like to bypass the long credit card and check lines at our monthly Forum, buy a lunch pass. A lunch pass is good for 12 forum lunches and has no expiration date. If you bring a guest you can also use your lunch pass for your guest. Order one today, the cost is $216. Contact Sceni Foster at [email protected] or 491-4141, if you are interested in ordering.


The Lacey Chamber of Commerce 8300 Quinault Dr NE, Suite ALacey, WA 98516

Phone: (360) 491-4141Fax: (360) 491-9403Email: [email protected]: www.laceychamber.com

CHANGE SERVICE REQUESTED

PRSRT STDU.S. Postage Paid

Olympia, WAPermit No.60

Mike Wolfe

Linda Jensen, CLU ChFC [email protected]

www.acps�nancial.com

ORIGINAL

HEAVIER OUTLINEORIGINAL OUTLINE

Golf USA of Olympia

IGNITE!

SPARK!

BOOM!

Tour

SSoouutthh SSoouunndd WWiinnee TToouurrss Location: Classic Winemakers

Date / Time: Sat.June19th/Noon

Cost: $50 includes (tastings and food)

Tour Bus Experience (must RSVP)

Southsoundwinetours.com “It’s about time for someone to get a

local wine tour in the Olympia area.

Why not feature the local wineries.”

Matt Hoffman

1 2 2 5 R u d d e l l R d . S E S u i t e A • L a c e y , W a 9 8 5 0 3 • 3 6 0 · 4 9 3 · 6 5 0 0 • S o u t h S o u n d W i n e T o u r s . c o m

Wineries and wine on Tour (not in order, locations tbd)

1. Classic Winemakers (CW Cellars) Amarone, Petit Verdot, Charadonnay, Late Harvest Riesling, Chocolate Merlot, Merlot, Cabernet Sauvignon, Trio Blanca

2. Medicine Creek Winery Cabernet Franc, Syrah 2004 / 2005

3. Madsen Family Cellars Beri's Delight, Cabernet Franc, Cabernet Sauvignon, Gewurztraminer, Lightly Oaked Chardonnay, Merlot, Orange Muscat, Rhapsody, Riesling, Bare Essence Chardonnay

4. Palouse Winery Viognier, Riesling, Eclipse, Cab Franc, DV Cabernet, PDM Syrah, Petite Sirah, Solitaire

5. Sovereign Cellars Cabernet Sauvignon, Merlot, Syrah

June 19th

june thrive!

Documents

lacey chamber of commerce

chamber events

board members

ausa lacey subchapter

new executive director

welcome joy ride bikes

great deal

great job