juan garcia martinez resume
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Juan Garcia Martinez71 Tallships Drive
Whitby ONL1N 9X7
(905) [email protected]
Dear Hiring Manager:
It is with great enthusiasm that I submit my resume in application for the position of __________________________________.
As you will see from my resume, I have built my career in a variety of roles and industries. In these roles, I’ve quickly learned the value in both being a team player and leading by example. In doing this, I have been able to exemplify efficient, consistent and transparent practices and assist in ensuring that my team’s efforts are converted into actions and results.
Currently, I am employed by Walter Surface Technologies (Bio-Circle) as a CARE Service Technician. Though I enjoy the challenges that are presented to me in my current position, I have decided to seek a more stable career path with a company that can utilize my past experiences and technological skills.
The most valuable lesson that I have learned is that the demeanor of the employees dictate the success of the business. I have actively worked to engage, inspire, motivate and guide my coworkers and joint management members in an effort to build high performing teams and exceed all expectations set forth by my companies.
In summary; If you need someone new who isn’t wedded to doing everything the way it’s been done before. Someone who is committed to high standards and is willing to adjust, change or completely reinvent current procedures to find the best way of getting the job done. Someone who lives and breathes top notch customer service. Someone who is a fanatic for details and someone who can get the job done. I am your man.
I would like to thank you for your time and consideration in looking at my application. I am really excited about this opportunity and I look forward to hearing from you. I can be reached by phone or email at any time.
Sincerely
Juan Garcia Martinez
Juan Garcia Martinez71 Tallships Drive
Whitby ONL1N 9X7
(905) [email protected]
SUMMARY OF QUALIFICATIONS Fully committed to providing the highest possible standards of customer service and support.
People oriented; enjoy working directly with customers and the general public.
Self starter can be depended on to complete a task under minimal supervision.
Understands and appreciates the importance of a job well done.
Over 16 years of technical and customer service experience.
Effective problem solver, proven leader and team player.
Intermediate Excel and Word.
EMPLOYMENT HISTORY
Walter Surface Technologies (Bio-Circle)CARE Service Technician June 2011 – Present
Perform preventative maintenance on industrial parts washers and environmentally friendly degreasers
Provide an advanced digital liquid diagnosis to the end user
Make product recommendations and perform sales transactions to better my customer’s experience
Receive service calls and prepare documentation related to service calls on a daily and weekly basis
Maintain and communicate accurate record of installations, service activities, and updates of equipment in accordance with company policies
Ensure all reports are recorded in customer database in a timely manner and forwarded to the immediate supervisor
Recognize and identify potential, customer impacting problems and offer viable solutions
Provide remedial training to customers as necessary
Ensure customer satisfaction by delivering quality and courteous support in a timely manner
Bank of Nova ScotiaGold Vault Custodian (Contract) October 2009 – April 2011
Administration of Gold Vault ensuring the co-ordination of daily operations and security procedures
Conducting counts of precious metals and verifying balances
Provide high level of service in accordance to Scotiabank Service Standards
Pitney Bowes of Canada Field Service Technician February 1996 – July 2009
Responsible for customer service in the digital equipment division
On site training to new customers in the implementation of new equipment
Assisted in the training of new customer service representatives and associates
Addressed customer concerns and complaints, by phone and in-person
Responsible for troubleshooting and setup of new equipment
Accountable for completing all required administrative tasks in an accurate and timely manner
In charge of managing own parts inventory with a high degree of accuracy
Performed basic installations, networking, downloaded printer drivers and provided customer
training on printing functions
Serviced and repaired a variety of office equipment, mainly Pitney Bowes, Minolta, Panasonic,
Sharp and Ricoh
Performed a full range of repair service procedures including diagnostics, installation, removal and
retrofits on assigned equipment
Performed troubleshooting and repaired or replaced equipment components as necessary
Effectively executed all required territory management and call handling procedures
Exhibited professional appearance and demeanor at all times
Provided support to the sales team, ensuring all sales and service objectives were met
Completed technical training on new equipment as assigned
EDUCATION & TRAINING
Electronic Engineering Technician Diploma (With Honours) October 1995DeVry Institute of Technology, Toronto, ON
A+ Certified July 2000CompTIA Certification Program
Brockton High School June 1987Toronto, Ontario High School Diploma
References available upon request