j.p. morgan conference presentation
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J.P. Morgan 5th Annual Brazil Check Up
Magazine Luiza At-a-GlanceMore than 50 years of growing the Brazilian retail market
Market Leadership
�One of Brazil’s largest durable goods retail chains with 613* stores nation-wide
− Gross revenues of R$5.7 billion and EBITDA of R$320 million in 2010
− 21 thousand employees serving 23 million customers
Strong corporate culture and focus on people and innovation
Unique multi-channel model under a single brand
�Physical stores, virtual stores, e-commerce website and telephone sales
Leadership in the Brazilian market
2
Focus on Brazil’s fastest growing socioeconomic segment
�The “C” (emerging middle class) represents 53% of Brazil’s population or more than 102 million people
History of successful organic growth and acquisitions
�Opened more than 150 stores in the last 5 years
�8 acquisitions in the last 8 years and recent entry in the high growth northeast market (Lojas Maia – 136 stores)
� July 2011, conclusion of the acquisition of 121 stores of Baú da Felicidade
Pioneer in Financial Services for retail
�First retail chain to establish JVs with financial institutions focusing on consumer credit
Financial discipline focused on results
* Not considering Baú da Felicidade stores.
Magazine Luiza At-a-Glance (cont.)Broad geographic footprint with a balanced mix of sales
(% of sales, 2010)(% of stores by region)
Cabedelo
Simões Filho
Contagem
Geographic footprint covering Brazil’s main regions (75% of GDP) Balanced sales mix (1)
613* storesToys,
furnitures,
home
appliances and
other
24%
Technology
23%
3
Note: 1 Does not include Lojas Maia
Distribution centers (8)
States with stores (604)
ContagemRibeirão Preto
LoureiraIbiporã
Navegantes
Caxias
Sound & image
23%
Household
appliances
30%
South
25%
Northeast
23%
Central-
west
2%
Southeast
50%
* Not considering Baú da Felicidade stores.
Proven History of Strong Organic Growth and Successful Acquisitions
Continuous growth throughout adverse economic scenarios
5.3
604*
253
351 346
391
455444
Northeast:+136 storesMadol, Killar
São Paulo (Capital):+46 storesLojas Líder
2011121** stores
4
0.5 0.6 0.70.9
1.4
1.92.2
2.6
3.2
3.8
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
96111
127
174Santa Catarina:
+100 stores
Rio Grande do Sul:+51 stores
Campinas:+20 storesUpstate São Paulo:
+5 stores
Rede Wanel
Gross Revenues from Retail Operations (R$ billion) Total Stores
Start of sub-primeForex during
election of Lula
Lehman Brothersbankruptcy Stress in EUSeptember 11
* Not including 9 stores opened in 1H11. ** Number of acquired stores.
Additional stores with the acquisition of Lojas do Baú da Felicidade
Strategic retail locations covering a large part of the states of São Paulo and Paraná, situated so as to
attract the highest possible number of potential customers.
Total of 121 stores
São Paulo Paraná
80 stores40 stores
Our Strategic Positioning
5
* Revenue of R$4.5 million from the Minas Gerais store, giving total gross revenue of R$415 million in 2010.•The above figures for 2010 are unaudited.* Out of 121 stores, 1 store is located in Minas Gerais.
Total sales Area ('ooo m²) 19.7 Total sales Area ('ooo m²) 26.1
Gross Revenue (R$ million) 200.6 Gross Revenue (R$ million) 209.5
Gross Revenue per Sales Area (R$ '000/m²) 10.2 Gross Revenue per Sales Area (R$ '000/m²) 8.0
Number of Stores 40 Number of Stores 80
Average Sales Area (m²/store) 493.1 Average Sales Area (m²/store) 325.8
Our Unique Business Model
6
Our Unique Business Model
Strong corporate culture, focused on valuing people1
2 Integrated sales platform with multiple sales channels
Unique Business ModelDifferentiated positioning to capitalize on industry growth
7
Large customer base, with relationship management targeting customer loyalty and retention3
4Broad, competitive portfolio of services and financial products
Assisted sales model supported by enthusiastic teams
Strong Corporate Culture: A Competitive Advantage
Product Variety
Punctualityof Delivery
4.5%
OfferedBrands3.2%
Other7.1%
Price
Service and credit highly influential on purchasing decisionsBrazil’s only retail company among the best places to work
Motivated and enthusiastic teams areessential to enable a good purchase, thusa good sale.
8
Source: ML Survey – 802 interviewees – Data Popular Feb. 2008
Product Variety8.4%
Service/ Credit37.0%
Price39.8%
Strong Corporate Culture, Focused on Valuing People
� Availability of management information
Monthly store P&L available on the intranet
� Constant monitoring by employees (morning meeting)
� Sales staff and managers have flexibility to negotiate sales conditions within a range
� Local marketing budgets
� All levels: variable compenstaion based on targets and service quality
� Sales staff: commissions based on gross profit, financial margin and sales
� Incentives for employee
� Values and beliefs, training, sales promotions, motivation and recognition through official channels
Luiza Radio1
Luiza TV2
Town Halls2
Website / Intranet1
Communication Transparency Empowerment Compensation
9
meeting)
� Hotline to the President
� Incentives for employee participation in the IPO
� Non-financial recognition. Ex: Outdoor
1. Daily event2. Weekly events
Strong Corporate Culture: Best Places to Work
10
� 14 years among the Best Places to Work
� Best Company for Women to Work in 2007
� Best Company for Executives to Work in 2008
� Best Company to Work for in 2003
� Best Company to “Speak” to the employees in 2010
� Best Company to “Listen” to the employees in 2011
Brazil’s only retail company among the best places to work
� Among 100 largest Companies in Brazil
� 97% adhesion with the change of office to São Paulo
Magazine Luizawas elected 5th best service in an Exame/IBRC
study (May/2011)
Strong Corporate Culture: A Competitive AdvantageMagazine Luiza’s Services
11
Source: Exame Magazine, May 4, 2011.
(May/2011)
Exceptional Relationship Management Drives Customer LoyaltyIndustry-leading marketing strategies
� New market entry with a significant presence
– 50 stores opened in one day in São Paulo
– Acquisition of Lojas Arno:
51 stores in Rio Grande
do Sul
– Acquistion of Lojas Maia:
136 stores in the Northeast
� Fantastic Sale (Black Friday)
− Largest sale in Brazil
− Lines form 10 days before the event
− 10 days of revenues in one
dayCapacity to Enter
New Markets
High Impact Campaigns
23 million clients
12
85% of the credit cards issued by Luizacred are active
� More than 10 years of purchase and sales data
� Statistical models of purchasing behavior and price
� CRM available at the stores
(Boomerang)
� Gold Clients
− Only program in the sector
− 949 thousand clients
− Gold clients spend 55% more
− Gold Day: stores opened exclusively for
program clients
CRM Tools
LoyaltyPrograms
− Telemarketing during downtime by
sales staff (4.7mm calls)
Multi-channel: Many Buying PossibilitiesTo be where, when and how customers want us
536 stores in 16 states 67 stores in 4 states
� Free-standing stores or in
malls
� Physical showroom and in-
store stock
� Size: 700-1.000 m2
� Small or mid-sized cities
� Direct delivery
� No physical showroom or
stock
� Size: 130 m2
� Sales per m2 is double
conventional store
Multi-channel strategy meets customer demands
13
Trained Teams 70.5 million page views
� 27.000 total SKU´s
� More than 10 million unique
visitors
� 75% growth in 2010
� Same product mix as the
Internet
� Dedicates sales team
Our Corporate Governance
14
Our Corporate Governance
Name / PostYears with the
CompanyExperience
(years)
Established corporate governanceExecutives with ample experience in the Brazilian retail industry
Experienced Executives with Strong Corporate Governance
� Controlling shareholders with more than 50 years in the industry
� Board of Directors with independent members since 2005
� Audit Committee led by an independent member
� Financial statements audited for the past 10 years by a “Big Four”
firm
� Senior Management: retention plan (stock options)
Luiza Helena TrajanoPresident
40 40
Marcelo SilvaCEO
2 33
Roberto BellissimoCFO
10 10
Industry expertise with proven growth and integration capacity
15
Shareholding by CIPEF - private equity fund of the Capital Group
� CIPEF
− Five private equity funds with more than US$2.5 billion
invested since 1997
� A successful history of investments in Brazil and in other emerging
economies
− Abril S.A., Arcos Dorados, Constellation Overseas and
Grupo IBMEC
Fabrício GarciaChief Commercial Officer
14 14
Frederico TrajanoChief Sales and Marketing Officer
11 13
Isabel BonfimChief Management and Control
Officer
29 29
Marcelo Barp (1)
Luizacred3 8
Luis Felipe (1)
Luizaseg5 20
Note 1. Years of experience in the financial services industry
Corporate Structure
1 2
100%50%40.55%100%
16
1 2
(1) JV with Itaú Unibanco
(2) JV with Cardif
9.45%
Conclusion of the acquisition in July 2011.
Financial Information – 2Q11
17
Financial Information – 2Q11
Ownership Structure
Pre- IPO Post- IPO
LTD Capital Int'l. Inc.
Free Float
29.7%
18
186,494,467 shares150,000,000 shares
LTD
Administração e
Part. S.A.
75.4%
Wagner Garcia
Part. S.A.
5.6%
Founding Family
Members
6.7%
Capital Int'l. Inc.
(Private Equity
Fund)
12.4%
LTD
Administração e
Part. S.A.
60.6%
Wagner Garcia
Part. S.A.
4.5%
Founding Family
Members
2.7%
Capital Int'l. Inc.
(Private Equity
Fund)
2.5%
2.202
3.227
Consolidated Gross Revenue (R$ million)
2.381
3.440
Retail Total
+ 39.4%
+ 46.5%
+ 38.2%
+ 44.5%
19
1.0271.175
1.588 1.639
1Q10 2Q10 1Q11 2Q11 1H10 1H11
1.1191.262
1.696 1.744
1Q10 2Q10 1Q11 2Q11 1H10 1H11
+ 38.2%
(*) Gross revenue growth year-on-year.
456 456
604 613
+9 stores+ 34.4%
+121 stores
• 35 virtual
• 04 extended
• 70 conventional
• 12 divested
Number of Stores (end of period)
20
456 456
1Q10 2Q10 1Q11 2Q11
(*) On July 29 , 2011, Lojas do Baú acquision was concluded.
25,6%27,0%
16,1%
31,1%
14,4%
31,9%
19,7%
Same Stores Sales Growth (%)
21
11,3%
16,1%14,4%
2Q10 2Q11 1H10 1H11
Same Physical Stores Sales Growth Same Stores Sales Growth
174 182
240
356
+ 39.9%
+ 48.3%
Internet (R$ million)
22
110 130
174 182
1Q10 2Q10 1Q11 2Q11 1H10 1H11
Lojas Maia Growth – Gross Revenue (R$ million)
272
491
+ 63.9%
+ 80.6%
23
127 145
253 237
272
1Q10 2Q10 1Q11 2Q11 1H10 1H11
Note: 2010 pro-forma figures, since Lojas Maia was acquired in Aug/10.
Consolidated Net Revenue (R$ million)
2.014
2.889
+ 37.3%
+ 43.4%
24
941 1.073
1.416 1.473
1Q10 2Q10 1Q11 2Q11 1H10 1H11
Consolidated Gross Income (R$ million)
708
953
+ 31.0%
+ 34.6%
25
339 368
470 483
1Q10 2Q10 1Q11 2Q11 1H10 1H11
20,5% 19,6%21,4%
19,8%
Selling: dilution explained by the increase in same stores sales and internet
G&A: increase explained by São Paulo’s office and Lojas Maia integration
-90bps -160bps
ConsolidatedOperating Expenses as % of Net Revenue
26
4,4% 5,1% 4,3% 5,1%
2Q10 2Q11 1H10 1H11
Selling G&A
+70bps +80bps
7172
131
156
Consolidated EBITDA (R$ million)
+ 2.1%
+ 19.0%
2Q11 Retail EBITDA: +12.0% | R$69 million
27
7172
2Q10 2Q11 1H10 1H11
6.6% 4.9% 6.5% 5.4%EBITDAMargin
56
88
Partially benefited by IPO resources
Includes Lojas Maia acquisition effects
Includes increase in interest rates
+ 53.7%
+ 58.2%
Consolidated Financial Expenses (R$ million)
28
28
42
56
2Q10 2Q11 1H10 1H11
+ 53.7%
Consolidated Net Income (R$ million)
16
25
17
29
5
2Q10 2Q11 1H10 1H11
1.5% 0.3% 1.3% 0.6%Net
Margin
� Luizacred financed half of Magazine Luiza sales
� Share of Luiza card at Lojas Maia to 28% in 2Q11
Financed Mix Sales (% total sales)
20% 21%31%
23%
30
42% 38%28%
37%
13%12%
2%
11%
25% 28%
39%
30%
ML 2Q10 ML 2Q11 Maia 2Q11 Total 2Q11
Luiza Card CDC Third Party Cards Cash Sales/Down Payment
CDC: Direct Consumer Credit.
2.271
3.463
3.975
+ 75.0%
Cartão Luiza – Total Credit Card Base (‘000)
31
2.146 2.271
1Q10 2Q10 1Q11 2Q11
493
923
+ 56.2%
957
1,495
Luiza Card Spending (R$ million)
32
244 336
219237
493
2Q10 2Q11
Inside with interest Inside with no interest Outside
Revenue (R$MM) & Provisions/Revenue (%) Portfolio (R$MM) & Provisions/Portfolio (%)
190
232
44%
43%44%
44%
45%
45%
200
250
1.874
2.668
6,0%
7,0%
8,0%
9,0%
10,0%
2000
2500
3000
Luizacred
33
44%
40%
41%
41%
42%
42%
43%
43%
0
50
100
150
2Q10 2Q11
Revenue Provisions/Revenue
4,5%
3,7%
0,0%
1,0%
2,0%
3,0%
4,0%
5,0%
6,0%
0
500
1000
1500
2Q10 2Q11
Portfolio Provisions/Portfolio
4.3%Recurring Provisions
PORTFOLIO (R$ million) Jun/11 Mar/11 Dec/10 Jun/10
Total Portfolio 2,668.3 100.0% 2,424.2 100.0% 2,359.7 100.0% 1,873.5 100.0%
000 to 014 days A 2,020.5 75.7% 1,771.8 73.1% 1,825.4 77.4% 1,392.5 74.3%
015 to 030 days B 119.6 4.5% 128.1 5.3% 130.8 5.5% 102.1 5.4%
031 to 060 days C 75.4 2.8% 76.6 3.2% 87.2 3.7% 59.4 3.2%
061 to 090 days D 65.3 2.4% 72.4 3.0% 44.5 1.9% 51.8 2.8%
091 to 120 days E 55.3 2.1% 83.2 3.4% 36.9 1.6% 41.6 2.2%
Luizacred – Portfolio (R$ million)
34
121 to 150 days F 51.8 1.9% 63.3 2.6% 31.8 1.3% 38.9 2.1%
151 to 180 days G 64.6 2.4% 44.8 1.8% 29.3 1.2% 37.6 2.0%
180 to 360 days H 215.9 8.1% 184.0 7.6% 173.7 7.4% 149.7 8.0%
Overdue up to 90 days 260.2 9.8% 277.1 11.4% 262.6 11.1% 213.2 11.4%
Overdue above 90 days 387.6 14.5% 375.3 15.5% 271.7 11.5% 267.8 14.3%
Tota l Overdue 647.8 24.3% 652.4 26.9% 534.3 22.6% 481.0 25.7%
Reduced Delinquency ratios
-140bps
Investor Relations
35
Any statement made in this presentation referring to the Company’s business outlook, projections and financial and operating goals
represent beliefs, expectations about the future of the business, as well as assumptions of Magazine Luiza’s management and are
solely based on information currently available to the Company. Future considerations are not a guarantee of performance. These
involve risks, uncertainties and assumptions since they refer to forward-looking events and, therefore depend on circumstances thatmay not occur. These forward-looking statements depend substantially on the approvals and other necessary procedures for the
projects, market conditions, and performance of the Brazilian economy, the sector and international markets and hence are subject to
change without prior notice. Thus, it is important to understand that such changes in conditions, as well as other operating factors
may affect the Company’s future results and lead to outcomes that may be materially different from those expressed in such future
considerations. This presentation also includes accounting data and non-accounting data such as operating, pro forma financial data
and projections based on the Management’s expectations. Non-accounting data has not been reviewed by the Company’s
independent auditors.
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