Josh Beeler's Linkedin Resume

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  1. 1. Page of1 3 Joshua Beeler 318 Huiet Drive, Fayetteville, GA 30215 916-753-7919 josh.B@apple.com Leadership Experienced - Self Managed - Highly Motivated - Critical Thinker Can-Do; Will do; Planned approach to achieve all business goals. I go above and beyond to help teams work together to achieve and exceed any and all goals set by Apple. Highlights of my background and important characteristic attributes that might interest you include: 6+ Years in an At-Home Self Managed Environment Goal Driven Efcient and Productive Managing up style Pro-Active Approach Consistent top performer. Experienced in 360 Coaching, 1:1, Deep Drives, Action Plans, Additional Development, Check-Ins, Creating and Delivering QDRs. Procient in Project Management and Organized Team Player / Team Contributor Xcode App developer Creative, Detailed and resourceful Management Experience: Apple Inc. September 2008 - Present Everything is important- that success is in the details. Steve Jobs Team Manager - Backll, AppleCare AHA Responsibilities include the overall success of 13-15 Advisors and meet all TMGPS requirements assigned during each backll. Create and Deliver QDRs, identify outliers for additional development, meet with each advisor for check-ins and 1:1s. Pro-active planning to achieve weekly or monthly goals. Identify big rocks / trends to help advisors drive success and results on a weekly basis. Partner with other Team Managers to come up with additional ways to assist advisors within the organization. Successfully completed backlls on: 1/22/2014 - 1/27/2014 4/02/2014 - 4/04/2014 4/07/2014 - 4/09/2014 9/29/2014 - 11/8/2014 California Department of Corrections 2003-2006 Communication is the key to success Correctional Ofcer - Work Crew Supervisor Responsibilities include the safety and security of the institution and outside public. Dene job roles for up to 15 inmates, hiring inmates to complete specic tasks and/or jobs, write daily reports, and communicate / gain agreement with unruly inmates on disagreements. Technical/Other Experience: Apple Inc. September 2008 - Present Life is fragile. Were not guaranteed a tomorrow so give it everything youve got. Tim Cook AHA CPU Tier 2 Chat/Phone / Carpe Facto Assist with customers technical needs by offering solution based problem solving.
  2. 2. Page of2 3 3 Years of Carpe Facto Experience constantly within the 10% of the organization. Chosen and successfully performed First Pilot for AHA Carpe Facto. Won several competitions for productivity and metrics in the Carpe Facto Department. Complete ownership of customer issues from start to nish. Scheduling appointments along with time management to ensure proper customer follow-up based on set expectations. Provide superior world class customer service and support. Critical problem solving by thinking outside the box. 5 Years of Home Based World Class Support. 2 Years of remote AHA training and hosting Team Meetings. Procient in CPU, iOS, iApps, Wireless Multimedia, and EDU. Developed Here 2 Help Chat Flow which was emailed to all Tier 2 Chat Teams. TechData Rocklin, CA February 2011 - August 2013 Apple Senior IT Specialist Server/Network Administration for 15+ Workstations. Windows Server 2003, SQL Integration with Mac OS X Products running Virtual Windows. Established a Mac server for le sharing, VPN Access and User specic Permissions Parallels/VM Fusion Windows installation, integration with windows based proprietary applications. PC Construction, Repairs, Conguration based on business needs Mac OS X and Mac Hardware Certied. Offered Complete Business Solutions. BestBuy - Elk Grove, CA July 2008 - September 2008 Apple Expert Assist with all sales of Apple Products Provide accurate technical knowledge to Apple customers and other sales staff concerning Apple Products. Provide World Class Customer service FPI Management - Folsom, CA February 2007 - Sept. 2008 Leasing Agent / Assistant Manager Assist with resident needs Schedule appointments for property (sales staff and property maintenance) Assist property manager with daily and weekly reports Apple Inc. 2006-2007 Apple Chat Specialist Provide customer service through a chat based application Assist customers with the complete sales solution Provide accurate Apple Product information. Assist Apple with residual customer based cliental by providing a superior shopping experience. Education: DeVry University 2 Years Completed Electrical Engineering 2006 - 2008 Rocklin High School High School Diploma Received 1999 Professional Referrals: References available upon request
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