jordan seabolt's - resume

4
Jordan E. Seabolt [email protected] 7414 E. Northland Dr. A102, Scottsdale, AZ 85251 (404) 434-5185 EDUCATION: The University of Georgia Athens, Georgia – Hope Scholarship, Dean’s List Bachelor of Business Administration May 2008 - Real Estate/Finance Overall GPA: 3.42/4.0 CERTIFICATIONS: Salesforce Administrator Certified (ADM 201) Salesforce Developer Certified (DEV 401) RELEVANT WORK EXPERIENCE: 360 Cloud Solutions August 2014 – August 2015 Salesforce CRM Consultant/Product Manager/NetSuite Business Analyst Responsible for the development of the 360 Recurring Revenue for Salesforce product; which integrates Salesforce and NetSuite. Provide technical analysis, consult and guidance to stakeholders to solve and create the ideal Salesforce CRM or NetSuite ERP solution to meet the client's business requirements. Develop project estimates taking into account trade-offs between cost/schedule and business benefits, and will ensure successful delivery of features to production that meets both internal and external customer needs. Took ownership of solutions throughout the product or project lifecycle from initial assessment, planning phase to release and launch. Advised on functional and technical specifications, advise on unit and system test, scripts and deployment plans. Closely collaborate with development and QA teams through product development cycle to ensure features developed meet the desired business objectives. Have understanding of the process to get a managed package/product on the Salesforce App Exchange; including becoming an ISV Partner, submission of a product for security review. Experience working with agile methodology; as well as the waterfall approach to define and build long-term strategic product roadmaps by using JIRA, Confluence and Box.com to assist. RentPath March 2014 – July 2014 Salesforce CRM Consultant

Upload: jordan-seabolt

Post on 09-Apr-2017

232 views

Category:

Documents


6 download

TRANSCRIPT

Page 1: Jordan Seabolt's - Resume

Jordan E. [email protected]

7414 E. Northland Dr. A102, Scottsdale, AZ 85251(404) 434-5185

EDUCATION:The University of Georgia Athens, Georgia – Hope Scholarship, Dean’s ListBachelor of Business Administration May 2008 - Real Estate/FinanceOverall GPA: 3.42/4.0

CERTIFICATIONS:Salesforce Administrator Certified (ADM 201)Salesforce Developer Certified (DEV 401)

RELEVANT WORK EXPERIENCE:360 Cloud Solutions August 2014 – August 2015Salesforce CRM Consultant/Product Manager/NetSuite Business Analyst

• Responsible for the development of the 360 Recurring Revenue for Salesforce product; which integrates Salesforce and NetSuite.

• Provide technical analysis, consult and guidance to stakeholders to solve and create the ideal Salesforce CRM or NetSuite ERP solution to meet the client's business requirements.

• Develop project estimates taking into account trade-offs between cost/schedule and business benefits, and will ensure successful delivery of features to production that meets both internal and external customer needs.

• Took ownership of solutions throughout the product or project lifecycle from initial assessment, planning phase to release and launch.

• Advised on functional and technical specifications, advise on unit and system test, scripts and deployment plans.• Closely collaborate with development and QA teams through product development cycle to ensure features

developed meet the desired business objectives.• Have understanding of the process to get a managed package/product on the Salesforce App Exchange; including

becoming an ISV Partner, submission of a product for security review.• Experience working with agile methodology; as well as the waterfall approach to define and build long-term

strategic product roadmaps by using JIRA, Confluence and Box.com to assist.

RentPath March 2014 – July 2014Salesforce CRM Consultant

• Develop and manage RENTPATH’s Salesforce instance across multiple organizations. Responsible for development, analysis, quality assurance, deployment, configuration, and general support.

• Manage hierarchies, roles, profiles, and user access in a multi-organizational Salesforce instance.• Development of new SFDC applications and processes utilizing SFDC development tools, Custom Objects,

Formulas, and Workflows.• Management of AppExchange installations and integrated packages (Ex. Analytics, data duplication management,

contract process).• Identify adoption issues and foster best practice use of Salesforce and any adjacent components.• Work collaboratively to design solutions that solve existing or newly defined business changes, challenges or

requirements.• Validate the quality of data changes and deploy data updates in support of releases.• Deploy solutions in all environments, specifically production release deployment.• Test developed solutions in environments to ensure that solutions align with user expectations.

Page 2: Jordan Seabolt's - Resume

Bluewolf July 2013 – March 2014Salesforce .com CRM Consultant

• Prepare business process documentation, process flow analysis, technology-enabled process improvement/redesign, requirements definition, data modeling and detailed functional design.

• Review, analyze, and evaluate business systems, business requirements and user needs.• Independently formulate and implement complex systems/solutions that parallel overall corporate business

strategies.• Participate in sales initiatives by presenting a 12 month blueprint based on analyzing potential client’s Salesforce

org.• Evaluate/manage multiple customer solutions, projects, budgets vis-à-vis team resources and ROI.• Collaborate with and empower team members to brainstorm, solution design and execute projects.• Notable clients: Gannett, Advance Publications, Delta, Carfax, Combined Insurance, M-Modal.

Cumulus Media/SweetJack April 2012 – June 2013CRM Administrator

• CRM Project Implementation Specialist, Cumulus Media, responsibilities included development of workflows, activity tracking and end user training for National Network Affiliate Sales Group.

• Administrator of CRM System for SweetJack, a national sales office and a division of Cumulus Media. Manages primary system for 150 employees across four departments. This includes management of users, organizational structure, automations, dashboards, reporting, connectivity with exchanges, API connectivity, template coding, layouts, training, maintaining database and structure for daily work flow, maintaining and backing up database; troubleshooting.

Telecommunications Administrator • Manage and implemented new Mitel 3300 telecommunication infrastructure that comprises:

• Oaisys voice recording system for all users that provides dashboards, call accounting and reporting for all users in the organization.

• PriareFyre call reporting system which gathers all call data used to create and automate reports and provides real-time dashboards.

• Mitel software and hardware for all users that provides physical phones, the ability to do day-to-day operations and voicemail capabilities.

Reporting & Analytics Administrator• Develop and generate reports, which gauge the performance of all sales reps; utilized that is used to determine

hiring, firing, promotions and sales commissions. • Develop and generate reports, used to determine revenue trends, growth projections and budgets.

Database Administrator• Administrator of Nimble Commerce, a transactional database that keeps track of all purchases, returns and data

pertaining to money, that requires daily upload, maintenance & backup.• Administrator of Zoho Reports, which combines all CRM data with Nimble Commerce transactional database to

provide greater detail into all aspects of the organization. • Administrator of EchoSign, which is the contract management solution that all reps use to send and receive

contracts.

Page 3: Jordan Seabolt's - Resume

Gateway EDI January 2011 - March 2012Sales/Systems/Analytics/IT Administrative Support

• Worked with CRM's (Goldmine & Sales Force) including reporting, support, system data entry, automations and management of users for a 40 person remote inside sales office.

• Processed contracts by reviewing the pricing structure, vendor system connectivity, processing paperwork and updating the CRM and company systems.

• IT point person, which consisted of ACD phone systems, computer operating systems, printers, servers and Virtual Data Interchanges (VDI’s).

• Developed and generated reports; included and not limited to; revenue, commissions, market trend, sales rep phone & CRM activity, operations, marketing/call campaigns, products vendors.

• Created procedures: contract processes, product selling guidelines, IT processes, lead generation.• Customer interaction included and not limited to; inbound sales calls, contract negotiations, product inquires, bill

issues and client references.

Retail Positions August 2008 - December 2011Assistant Manager, Visual Manager, Recruiting Manager for both Abercrombie & Fitch and Guess