JORDAN ANDREW SPELLMAN418 Root St. Park Ridge, IL 60068

Mobile: (773) 680-9440 Email: jordanspellman@gmail.com

EDUCATION: University of San Francisco, San Francisco, CA: Graduated May 2005 Major: B.A. in Psychology/ Minor: Political Science, (Graduated with honors: Cum Laude/ Cumulative GPA: 3.77)

SKILLS:                            Excellent customer service, administrative, and sales work experience Great organization skills, team player, and detailed-oriented in a fast paced environment Experience in social media marketing: blogging, Facebook, Google+, Twitter, Flickr, YouTube, Pinterest & Instagram Strong analytical and reporting skills Typing, (45 + Words Per Minute), accurate data input and 10 key by touch Advanced level in Microsoft Office (Word, PowerPoint, Excel, Photoshop) Proficient in Opera, Go Concierge, OpenTable.com, Audience View & Ticketmaster hotel management systems Experience in Google Analytics, Google Adwords, Google Search Console & Brightedge, MOZ pro, SEO/SEM tools

PROFESSIONAL EXPERIENCE:Milestone Internet Marketing, Chicago, IL SEO/SEM Strategist Account Manager (April 2014 – Present)

Manages a portfolio of strategic hotel brands to improve their digital presence Develops SEO strategies for both pre and post website launch to drive high ROI for all clients Implements Search Engine Optimization strategies to drive guest traffic and improve website performance Works closely with Milestone Sales Representatives to help up-sale additional Milestone products & services to all clients Drafts website performance review reports and leads quarterly ROI calls for all clients Monitors the performance of social media and PPC campaign performances & formulates online marketing strategies to increase

conversions and drive high revenue returns Present social marketing strategies to current and prospective clients Stays up to date on the latest online and hotel industry marketing trends and new technology

Pacific Langham Chicago Corporation: Langham Hotel, Chicago, IL Front Desk Receptionist (October 2013 – February 2014)

Check in/out guests, assign room numbers, issue keys, obtain proper credit/payment, and make courtesy calls Reporting any issues and guest complaints to supervisor Making sure that all guest’s accounts are in good standing and following up if billing set up is in question Settle guest’s folios/bills and collect correct method of payments

Montparnasse 56 Group: The John Hancock Observatory, Chicago, IL Full-time Visitor Concierge (March 2013 – October 2013)

Greets visitors in in warm, welcoming and knowledgeable manner Responds to visitor needs including: Assist with Guided Tours, selling tickets, retail sales in JHO gift shop Proactively promotes Chicago as a visitor destination and increase JHO brand awareness within Chicago

MGM Resorts International: The Mansion at the MGM Grand Hotel & Casino, Las Vegas, NVMansion Concierge (October 2011 – October 2012)

Greet guests for guest arrival/departure, and escort guests to their villa Anticipate guest needs and respond promptly and to guest inquires and requests in order to exceed expectations Book and confirm guest requests including: all health spa, golf, and restaurant, nightclub and travel reservations Strictly enforce the privacy and confidentiality of all guests in accordance with hotel policies Ensure all charges, credits and comps are posted correctly to individual guest folios and post rate changes as needed

Sands Corporation: Venetian & Palazzo Hotel & Casino Resort Services Department, Las Vegas, NV Resort Services/Phone Reservations Agent (March 2009 –March 2011)

Always greet guests over the phone in knowledgeable and pleasant manner Keep updated and knowledgeable about all hotel policies, & promotions for suites and show tickets Assist with guest inquiries and book hotel, restaurant, nightclub, show ticket, (including Phantom of the Opera, Jersey Boys,

Blue Man Group, Rita Rudner and David Spade), and special events reservations as well as, modifying or canceling their existing reservations

Littler Mendelson Employment Law Firm, Records Department, San Francisco, CA Legal Records Clerk (June 2005 - May 2007)

Locate important legal documents and sensitive files for attorneys Help attorneys with legal document processing and clerical work Assist shareholders, attorneys, paralegals, and legal secretaries on class-action lawsuits Index Pleadings & Discovery Pleadings filed with the court using Microsoft Office