jonathan bostock presentation at open forum events' continuous improvement conference
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Copyright © 2014 People Matters Network Ltd
COLLABORATIVE WORKINGIN SERVICE DELIVERY
Tea-Break insights
Key success factors
Copyright © 2014 People Matters Network Ltd
Background
Successful inter-agency working and partnerships are critical to service delivery.
Open Forum Events, ICiPS and People Matters Network have joined forces to examine the key success factors.
A PMNet tea-break insights survey is open till mid June.
Hosted on PMNet’s Together platform in collaborative workspace.
These interim results are based on the views of over 100 people with experience of collaborative working.
Tea-Break insights
Copyright © 2014 People Matters Network Ltd
Add your viewsReceive our findings
Connect to the survey and add your views.
Connect here.
In appreciation of your support, we will ensure our findings are back with you towards the end of June.
Please help us make this one of the largest reviews into collaborative working to be carried out across the UK and forward these slides to colleagues and partners.
Tea-Break insights
Copyright © 2014 People Matters Network Ltd
Coverage of thetea-break survey
Experiences of collaborative working.
What works well/where are improvements needed.
Criteria used to measure success.
Factors that threaten success.
Skills and qualities for successful collaborations.
.
Tea-Break insights
Copyright © 2014 People Matters Network Ltd
Which words best describe experiences of collaborations
Tea-Break insights
POSITIVE/IMPROVING/INNOVATIVE
CHALLENGING
FRUSTRATING/DEPRESSING
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Copyright © 2014 People Matters Network Ltd
Have collaborations been successful?
YES (58%)
JURY’S OUT (32%)
NO (10%)
Tea-Break insights
Copyright © 2014 People Matters Network Ltd
Criteria used to measure collaboration success
Tea-Break insights
First and Foremost…
• Improved quality of service
• Better outcomes
Then…
• Greater efficiencies
• Engagement of partners
• Engagement of users
• Improved reputation
• Lower costs
Copyright © 2014 People Matters Network Ltd
Factors that threaten collaboration success
Tea-Break insights
Mentioned by over 70%
• Pressure of time
Mentioned by over 50%
• Stress on staff
• Inadequate resources
• Lack of common culture
Mentioned by less than
50%• Relationship
s• Churn of
staff• Political
interference• Indecision
Copyright © 2014 People Matters Network Ltd
What works and what doesn’t
Tea-Break insights
• Creating a common purpose
• Agreeing leadership
• Relationship building
• Sharing resources
Jury’s out
• Involving the user in decision making
• Being frank with each other
• Holding partners to account
• Adopting a whole systems approach
Copyright © 2014 People Matters Network Ltd
Skills/Qualities to run successful collaborations
Listening to needs … Communication … Shared agreement on priorities … Ability to have an
open mind … Willingness to trust … Ability to see the big picture … Leadership and team work … Creating a realistic vision … Empathy and
understanding … Flexibility and goodwill …
Having a common goal … Integrity and
transparency … Willingness to embrace change.
Tea-Break insights
Copyright © 2014 People Matters Network Ltd
Good practice- selection of comments
Facilitation skills, creating an open and safe environment, talking with respect and having ordinary lay people at the table as "equal partners" has helped pave the way.
We have developed a "co-production touchstone". The Lay partners are given the task of being the "custodians of the vision".
The key success criteria will be how far the vision gets implemented and the co design has real impact for people who receive services.
- LAY PARTNER, HEALTHCARE
Tea-Break insights
Copyright © 2014 People Matters Network Ltd
Good practice - selection of comments
When partnership working works, it's fantastic but it is often a hard slog to get there and egos and personality clashes can often, frustratingly, get in the way.
Building and maintaining relationships is key as you get far more out of partner projects if you have good relations.
- PROVIDER
Tea-Break insights
Copyright © 2014 People Matters Network Ltd
Good practice - selection of comments
Ultimately 'time puts things in their place'... be patient with each other..!
- LOCAL AUTHORITY
Tea-Break insights
Copyright © 2014 People Matters Network Ltd
For more info
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www.pmnet.co.uk for information on PMNet’s collaboration and engagement platform, Together.
Tea-Break insights