john r neal expanded resume 11-16
TRANSCRIPT
John Robert Neal [email protected]
25+ years of In Vitro Diagnostics experience including 20+ years supporting Sysmex medical devices
and reagents. Career includes roles in executive management, supply chain management,
manufacturing, operations, technical services, sales support, customer service, and IT.
Work Experience
Sysmex Corporation, Kobe, Japan
Associate VP Supply Chain Management September 2015 – Current
Expat assignment focusing on optimizing global operational efficiencies and enhancing the global
infrastructure to support Sysmex’s continued market-share and product portfolio growth
Leading global manufacturing cost reduction project targeting $4.3M USD savings across
eight factories while strengthening raw material Business Continuity Plan, restructuring
workflows, and harmonizing global change management
SCM lead member on cross-functional Global Reagent Manufacturing Business Continuity
Project focused on ensuring uninterrupted product delivery to our customers
Team member on various Japan domestic and global activities including Global SCM
Strategic Planning, Service Parts Optimization, KPI development, and subsidiary support
Sysmex Americas, Inc., Lincolnshire, IL
VP Operations and Sales Support June 2010 – September 2015
Completed a three year redesign of the distribution network
Achieved $2M in transportation and warehousing savings in first 2 years
Improved customer lead times by 8% in the USA and 29% in Canada
Reduced inventory value by $9M while maintaining a fill rate of greater than 99.5%
Changed safety stock polices, enhanced use of SAP ERP, implemented SCM life cycle
management, expanded local reagent manufacturing
Achieved annual budgets consistently, FY15 budget: $20.4M SG&A and $10.0M COGS
Reduced supply chain and purchasing costs
$800K year over year reduction in manufacturing raw material costs in FY13 and $1.4M
annual cost reduction due to localization of reagent and component manufacturing in FY14
Completed three major facilities real estate projects on time and on budget
Built and relocated the Sysmex Americas headquarters to Lincolnshire, IL, while
negotiating $9M in tax credits over 10 years
Built and relocated Sysmex Canada headquarters in Mississauga, ON
Built new Sysmex Distribution Center in Buffalo Grove, IL
Enhanced customer support
Customer Service Satisfaction Survey scores continuously exceed 90%
Significant improvements in service contract capture rate, sales contract compliance,
request for proposals and sales contract turn-around-time
Supported an outstanding 70 member team who excelled at customer support, financial
achievement, and continuous improvement
Over 90% of Sysmex Americas’ annual $300M revenues flowed through the Sales Support,
Contracts, Customer Service, and Supply Chain teams
Member of Executive 401K Committee overseeing Associates’ Defined Contribution Programs
Member of Risk and Business Continuity Management Committee
John Robert Neal, resume, page 2/3
Sysmex Reagents America, Inc.
Senior Director Manufacturing March 2008 – June 2010
Expanded factory capacity by 25% in 2010 to meet growing product demand
$700K project completed and validated on-time, on-budget, and with full functionality
adding a new production line and four new products
Reduced operating costs by 4% and operating income was 109% to plan in 2010
Reduced factory operating costs in 2009 by 20%, operating income was 128% to plan and sales
revenue was 105% to plan
Closed California reagent factory in 2009, transferring all production to the new Illinois facility
Achieved ISO 14001 certification in Illinois factory for environmental management processes
Opened new $18M Illinois reagent factory in 2008 earning ISO 9001 and ISO 13485 certifications
meeting FDA, cGMP and CMDR requirements and producing 23 aqueous based products ranging
in size from 12ml to 20L
Sysmex Americas, Inc.
Director ERP Implementation November 2006 - March 2008
Led the Americas’ ERP software implementation team to an on-time and on-budget go-live of
SAPtm ECC 6.0 ERP in 30 weeks for American, Canadian, and Brazilian business units
Implemented SAPtm ECC 6.0 ERP software in finance/accounting, supply chain, purchasing,
customer service, manufacturing, regulatory, and human resources departments replacing existing
legacy systems
Participated on the Sysmex Corporation’s Global SAPtm ECC 6.0 ERP implementation team
Director Service Operations October 2003 - November 2006
Developed business and support infrastructure, including Technical Services back office functions
needed to support the launch of SAI’s direct to customer business model
Completed the implementation of the Metrixtm CRM field service software
Improved service parts warehouse fill rates from 93% to 98% while reducing the on-hand
inventory value by 18%
Improved service contract capture rate from 74% to 82%
Regional Service Manager July 2003 - October 2003
Management Team Member that transitioned the Sysmex In-Vitro diagnostics business unit from
Roche Diagnostics to Sysmex Americas, Inc.
Built a cohesive team of 12 Field Service Representatives from five different regions at Roche into
one service region at Sysmex; achieved our customer satisfaction and financial objectives
Roche Diagnostics
Regional Service Coordinator February 1999 - July 2003
Technical Trainer
Sysmex Americas, Inc.
Automation Specialist August 1998 - February 1999
Chiron Diagnostics
Senior Field Service Engineer/Field Service Engineer August 1996 - August 1998
Dade International / Baxter Scientific Products
Senior Field Service Representative/Field Service Representative April 1990 - August 1996
John Robert Neal, resume, page 3/3
Education
Master of Business Administration May 2009
Loyola University, Chicago, IL
Bachelor of Science Organizational Management December 1999
Tusculum College, Greeneville, TN
Associate of Science Engineering Technology Electronic Engineering June 1987
Tri-Cities State Technical Institute, Blountville, TN
Instructor and Facilitator Certification, Professional Certification April 2001
Langevin Learning Services
Clinical Laboratory Equipment Technology Certificate (C.L.E.T.) May 2001
Purdue University, Indianapolis, IN
Awards
Sysmex Americas - Special Corporate Award (2009); Eagle Award (2006)
Roche Diagnostics - Special Recognition Award (2001); Safety and Environmental Excellence
Award (2000); Special Recognition Award (1999)
Chiron - President’s Club (1997)
Dade - Regional Field Service Representative of the Year (1995)
Baxter - Regional Field Service Representative of the Year (1993)
Social Responsibility - Volunteer Activities
Boy Scouts of America Northeast Illinois - Adult Leadership Recognition Award (2014);
Community Committee Member; Treasurer; Local Unit Assistant Leader (2006-2015)
Habitat for Humanity - Active Volunteer participant (2009-2015)
Kobe Union Church - Leadership Council Member (2016-current)
Wildwood Presbyterian Church - Clerk of Session and Board Member (2010-2015)