john r neal expanded resume 11-16

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John Robert Neal [email protected] 25+ years of In Vitro Diagnostics experience including 20+ years supporting Sysmex medical devices and reagents. Career includes roles in executive management, supply chain management, manufacturing, operations, technical services, sales support, customer service, and IT. Work Experience Sysmex Corporation, Kobe, Japan Associate VP Supply Chain Management September 2015 Current Expat assignment focusing on optimizing global operational efficiencies and enhancing the global infrastructure to support Sysmex’s continued market-share and product portfolio growth Leading global manufacturing cost reduction project targeting $4.3M USD savings across eight factories while strengthening raw material Business Continuity Plan, restructuring workflows, and harmonizing global change management SCM lead member on cross-functional Global Reagent Manufacturing Business Continuity Project focused on ensuring uninterrupted product delivery to our customers Team member on various Japan domestic and global activities including Global SCM Strategic Planning, Service Parts Optimization, KPI development, and subsidiary support Sysmex Americas, Inc., Lincolnshire, IL VP Operations and Sales Support June 2010 September 2015 Completed a three year redesign of the distribution network Achieved $2M in transportation and warehousing savings in first 2 years Improved customer lead times by 8% in the USA and 29% in Canada Reduced inventory value by $9M while maintaining a fill rate of greater than 99.5% Changed safety stock polices, enhanced use of SAP ERP, implemented SCM life cycle management, expanded local reagent manufacturing Achieved annual budgets consistently, FY15 budget: $20.4M SG&A and $10.0M COGS Reduced supply chain and purchasing costs $800K year over year reduction in manufacturing raw material costs in FY13 and $1.4M annual cost reduction due to localization of reagent and component manufacturing in FY14 Completed three major facilities real estate projects on time and on budget Built and relocated the Sysmex Americas headquarters to Lincolnshire, IL, while negotiating $9M in tax credits over 10 years Built and relocated Sysmex Canada headquarters in Mississauga, ON Built new Sysmex Distribution Center in Buffalo Grove, IL Enhanced customer support Customer Service Satisfaction Survey scores continuously exceed 90% Significant improvements in service contract capture rate, sales contract compliance, request for proposals and sales contract turn-around-time Supported an outstanding 70 member team who excelled at customer support, financial achievement, and continuous improvement Over 90% of Sysmex Americas’ annual $300M revenues flowed through the Sales Support, Contracts, Customer Service, and Supply Chain teams Member of Executive 401K Committee overseeing Associates’ Defined Contribution Programs Member of Risk and Business Continuity Management Committee

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Page 1: John R Neal Expanded Resume 11-16

John Robert Neal [email protected]

25+ years of In Vitro Diagnostics experience including 20+ years supporting Sysmex medical devices

and reagents. Career includes roles in executive management, supply chain management,

manufacturing, operations, technical services, sales support, customer service, and IT.

Work Experience

Sysmex Corporation, Kobe, Japan

Associate VP Supply Chain Management September 2015 – Current

Expat assignment focusing on optimizing global operational efficiencies and enhancing the global

infrastructure to support Sysmex’s continued market-share and product portfolio growth

Leading global manufacturing cost reduction project targeting $4.3M USD savings across

eight factories while strengthening raw material Business Continuity Plan, restructuring

workflows, and harmonizing global change management

SCM lead member on cross-functional Global Reagent Manufacturing Business Continuity

Project focused on ensuring uninterrupted product delivery to our customers

Team member on various Japan domestic and global activities including Global SCM

Strategic Planning, Service Parts Optimization, KPI development, and subsidiary support

Sysmex Americas, Inc., Lincolnshire, IL

VP Operations and Sales Support June 2010 – September 2015

Completed a three year redesign of the distribution network

Achieved $2M in transportation and warehousing savings in first 2 years

Improved customer lead times by 8% in the USA and 29% in Canada

Reduced inventory value by $9M while maintaining a fill rate of greater than 99.5%

Changed safety stock polices, enhanced use of SAP ERP, implemented SCM life cycle

management, expanded local reagent manufacturing

Achieved annual budgets consistently, FY15 budget: $20.4M SG&A and $10.0M COGS

Reduced supply chain and purchasing costs

$800K year over year reduction in manufacturing raw material costs in FY13 and $1.4M

annual cost reduction due to localization of reagent and component manufacturing in FY14

Completed three major facilities real estate projects on time and on budget

Built and relocated the Sysmex Americas headquarters to Lincolnshire, IL, while

negotiating $9M in tax credits over 10 years

Built and relocated Sysmex Canada headquarters in Mississauga, ON

Built new Sysmex Distribution Center in Buffalo Grove, IL

Enhanced customer support

Customer Service Satisfaction Survey scores continuously exceed 90%

Significant improvements in service contract capture rate, sales contract compliance,

request for proposals and sales contract turn-around-time

Supported an outstanding 70 member team who excelled at customer support, financial

achievement, and continuous improvement

Over 90% of Sysmex Americas’ annual $300M revenues flowed through the Sales Support,

Contracts, Customer Service, and Supply Chain teams

Member of Executive 401K Committee overseeing Associates’ Defined Contribution Programs

Member of Risk and Business Continuity Management Committee

Page 2: John R Neal Expanded Resume 11-16

John Robert Neal, resume, page 2/3

Sysmex Reagents America, Inc.

Senior Director Manufacturing March 2008 – June 2010

Expanded factory capacity by 25% in 2010 to meet growing product demand

$700K project completed and validated on-time, on-budget, and with full functionality

adding a new production line and four new products

Reduced operating costs by 4% and operating income was 109% to plan in 2010

Reduced factory operating costs in 2009 by 20%, operating income was 128% to plan and sales

revenue was 105% to plan

Closed California reagent factory in 2009, transferring all production to the new Illinois facility

Achieved ISO 14001 certification in Illinois factory for environmental management processes

Opened new $18M Illinois reagent factory in 2008 earning ISO 9001 and ISO 13485 certifications

meeting FDA, cGMP and CMDR requirements and producing 23 aqueous based products ranging

in size from 12ml to 20L

Sysmex Americas, Inc.

Director ERP Implementation November 2006 - March 2008

Led the Americas’ ERP software implementation team to an on-time and on-budget go-live of

SAPtm ECC 6.0 ERP in 30 weeks for American, Canadian, and Brazilian business units

Implemented SAPtm ECC 6.0 ERP software in finance/accounting, supply chain, purchasing,

customer service, manufacturing, regulatory, and human resources departments replacing existing

legacy systems

Participated on the Sysmex Corporation’s Global SAPtm ECC 6.0 ERP implementation team

Director Service Operations October 2003 - November 2006

Developed business and support infrastructure, including Technical Services back office functions

needed to support the launch of SAI’s direct to customer business model

Completed the implementation of the Metrixtm CRM field service software

Improved service parts warehouse fill rates from 93% to 98% while reducing the on-hand

inventory value by 18%

Improved service contract capture rate from 74% to 82%

Regional Service Manager July 2003 - October 2003

Management Team Member that transitioned the Sysmex In-Vitro diagnostics business unit from

Roche Diagnostics to Sysmex Americas, Inc.

Built a cohesive team of 12 Field Service Representatives from five different regions at Roche into

one service region at Sysmex; achieved our customer satisfaction and financial objectives

Roche Diagnostics

Regional Service Coordinator February 1999 - July 2003

Technical Trainer

Sysmex Americas, Inc.

Automation Specialist August 1998 - February 1999

Chiron Diagnostics

Senior Field Service Engineer/Field Service Engineer August 1996 - August 1998

Dade International / Baxter Scientific Products

Senior Field Service Representative/Field Service Representative April 1990 - August 1996

Page 3: John R Neal Expanded Resume 11-16

John Robert Neal, resume, page 3/3

Education

Master of Business Administration May 2009

Loyola University, Chicago, IL

Bachelor of Science Organizational Management December 1999

Tusculum College, Greeneville, TN

Associate of Science Engineering Technology Electronic Engineering June 1987

Tri-Cities State Technical Institute, Blountville, TN

Instructor and Facilitator Certification, Professional Certification April 2001

Langevin Learning Services

Clinical Laboratory Equipment Technology Certificate (C.L.E.T.) May 2001

Purdue University, Indianapolis, IN

Awards

Sysmex Americas - Special Corporate Award (2009); Eagle Award (2006)

Roche Diagnostics - Special Recognition Award (2001); Safety and Environmental Excellence

Award (2000); Special Recognition Award (1999)

Chiron - President’s Club (1997)

Dade - Regional Field Service Representative of the Year (1995)

Baxter - Regional Field Service Representative of the Year (1993)

Social Responsibility - Volunteer Activities

Boy Scouts of America Northeast Illinois - Adult Leadership Recognition Award (2014);

Community Committee Member; Treasurer; Local Unit Assistant Leader (2006-2015)

Habitat for Humanity - Active Volunteer participant (2009-2015)

Kobe Union Church - Leadership Council Member (2016-current)

Wildwood Presbyterian Church - Clerk of Session and Board Member (2010-2015)