John R Neal Expanded Resume 11-16

Download John R Neal Expanded Resume 11-16

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  • John Robert Neal

    25+ years of In Vitro Diagnostics experience including 20+ years supporting Sysmex medical devices

    and reagents. Career includes roles in executive management, supply chain management,

    manufacturing, operations, technical services, sales support, customer service, and IT.

    Work Experience

    Sysmex Corporation, Kobe, Japan

    Associate VP Supply Chain Management September 2015 Current

    Expat assignment focusing on optimizing global operational efficiencies and enhancing the global infrastructure to support Sysmexs continued market-share and product portfolio growth

    Leading global manufacturing cost reduction project targeting $4.3M USD savings across eight factories while strengthening raw material Business Continuity Plan, restructuring

    workflows, and harmonizing global change management

    SCM lead member on cross-functional Global Reagent Manufacturing Business Continuity Project focused on ensuring uninterrupted product delivery to our customers

    Team member on various Japan domestic and global activities including Global SCM Strategic Planning, Service Parts Optimization, KPI development, and subsidiary support

    Sysmex Americas, Inc., Lincolnshire, IL

    VP Operations and Sales Support June 2010 September 2015

    Completed a three year redesign of the distribution network Achieved $2M in transportation and warehousing savings in first 2 years Improved customer lead times by 8% in the USA and 29% in Canada

    Reduced inventory value by $9M while maintaining a fill rate of greater than 99.5% Changed safety stock polices, enhanced use of SAP ERP, implemented SCM life cycle

    management, expanded local reagent manufacturing

    Achieved annual budgets consistently, FY15 budget: $20.4M SG&A and $10.0M COGS

    Reduced supply chain and purchasing costs $800K year over year reduction in manufacturing raw material costs in FY13 and $1.4M

    annual cost reduction due to localization of reagent and component manufacturing in FY14

    Completed three major facilities real estate projects on time and on budget Built and relocated the Sysmex Americas headquarters to Lincolnshire, IL, while

    negotiating $9M in tax credits over 10 years

    Built and relocated Sysmex Canada headquarters in Mississauga, ON Built new Sysmex Distribution Center in Buffalo Grove, IL

    Enhanced customer support Customer Service Satisfaction Survey scores continuously exceed 90% Significant improvements in service contract capture rate, sales contract compliance,

    request for proposals and sales contract turn-around-time

    Supported an outstanding 70 member team who excelled at customer support, financial achievement, and continuous improvement

    Over 90% of Sysmex Americas annual $300M revenues flowed through the Sales Support, Contracts, Customer Service, and Supply Chain teams

    Member of Executive 401K Committee overseeing Associates Defined Contribution Programs

    Member of Risk and Business Continuity Management Committee

  • John Robert Neal, resume, page 2/3

    Sysmex Reagents America, Inc.

    Senior Director Manufacturing March 2008 June 2010

    Expanded factory capacity by 25% in 2010 to meet growing product demand $700K project completed and validated on-time, on-budget, and with full functionality

    adding a new production line and four new products

    Reduced operating costs by 4% and operating income was 109% to plan in 2010

    Reduced factory operating costs in 2009 by 20%, operating income was 128% to plan and sales revenue was 105% to plan

    Closed California reagent factory in 2009, transferring all production to the new Illinois facility

    Achieved ISO 14001 certification in Illinois factory for environmental management processes

    Opened new $18M Illinois reagent factory in 2008 earning ISO 9001 and ISO 13485 certifications meeting FDA, cGMP and CMDR requirements and producing 23 aqueous based products ranging

    in size from 12ml to 20L

    Sysmex Americas, Inc.

    Director ERP Implementation November 2006 - March 2008

    Led the Americas ERP software implementation team to an on-time and on-budget go-live of SAPtm ECC 6.0 ERP in 30 weeks for American, Canadian, and Brazilian business units

    Implemented SAPtm ECC 6.0 ERP software in finance/accounting, supply chain, purchasing, customer service, manufacturing, regulatory, and human resources departments replacing existing

    legacy systems

    Participated on the Sysmex Corporations Global SAPtm ECC 6.0 ERP implementation team Director Service Operations October 2003 - November 2006

    Developed business and support infrastructure, including Technical Services back office functions needed to support the launch of SAIs direct to customer business model

    Completed the implementation of the Metrixtm CRM field service software

    Improved service parts warehouse fill rates from 93% to 98% while reducing the on-hand inventory value by 18%

    Improved service contract capture rate from 74% to 82% Regional Service Manager July 2003 - October 2003

    Management Team Member that transitioned the Sysmex In-Vitro diagnostics business unit from

    Roche Diagnostics to Sysmex Americas, Inc.

    Built a cohesive team of 12 Field Service Representatives from five different regions at Roche into

    one service region at Sysmex; achieved our customer satisfaction and financial objectives

    Roche Diagnostics

    Regional Service Coordinator February 1999 - July 2003

    Technical Trainer

    Sysmex Americas, Inc.

    Automation Specialist August 1998 - February 1999

    Chiron Diagnostics

    Senior Field Service Engineer/Field Service Engineer August 1996 - August 1998

    Dade International / Baxter Scientific Products

    Senior Field Service Representative/Field Service Representative April 1990 - August 1996

  • John Robert Neal, resume, page 3/3


    Master of Business Administration May 2009

    Loyola University, Chicago, IL

    Bachelor of Science Organizational Management December 1999

    Tusculum College, Greeneville, TN

    Associate of Science Engineering Technology Electronic Engineering June 1987

    Tri-Cities State Technical Institute, Blountville, TN

    Instructor and Facilitator Certification, Professional Certification April 2001

    Langevin Learning Services

    Clinical Laboratory Equipment Technology Certificate (C.L.E.T.) May 2001

    Purdue University, Indianapolis, IN


    Sysmex Americas - Special Corporate Award (2009); Eagle Award (2006)

    Roche Diagnostics - Special Recognition Award (2001); Safety and Environmental Excellence Award (2000); Special Recognition Award (1999)

    Chiron - Presidents Club (1997)

    Dade - Regional Field Service Representative of the Year (1995)

    Baxter - Regional Field Service Representative of the Year (1993)

    Social Responsibility - Volunteer Activities

    Boy Scouts of America Northeast Illinois - Adult Leadership Recognition Award (2014); Community Committee Member; Treasurer; Local Unit Assistant Leader (2006-2015)

    Habitat for Humanity - Active Volunteer participant (2009-2015)

    Kobe Union Church - Leadership Council Member (2016-current)

    Wildwood Presbyterian Church - Clerk of Session and Board Member (2010-2015)