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john faust resume 4:2016

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• EDUCATION The Art Center College of Design, Pasadena, CA ★ B.A. with Honors: Project Management • SKILLSET Complex Problem Solving, Communications, Sales, Prioritization, Analyze Quantitative Data, Accomplishing Goals, Critical Thinking, Project Management, Desktop Support, Asset Management, Research and Planning, Training and Development, Organization, Management, Business Intelligence, Cost Control, Customer Satisfaction, Leadership. • EMPLOYMENT HISTORY ★ Mind Geek/Playboy Plus - Product Fulfillment Manager - January 2015 – Present, Burbank, CA • Engage with customers, sales, and production teams to deliver an exceptional customer experience • Institute product standards by a variety of technical requirements • Design and improve workflows while delivering 2000+ pieces of media per month • Troubleshoot all issues with vendors and affiliates ★ Sandbox Technologies – Customer Support Engineer – July 2013 – December 2014, Burbank, CA • Travel to client home or business for assistance with any possible issue • Maintains and develops relationships with new and existing clients • Coordination of large projects with contractors, vendors, Internet service providers • Sales of new equipment, computers, software, updated software licenses, and renewing warranties • Network and workstation troubleshooting, maintenance of server back-up, imaging new workstations ★ Deluxe Digital Studios - Inventory Control Manager – July 2009 – July 2013, Burbank, CA • Managed a 24-hour team of 4 and the inventory of a 65,000 LTO-tape asset library • Daily interaction with customers, VP’s, project managers, and account executives • Deluxe Digital Studios Encore Award Winner October 2011 and June 2012 • Promotion to lead position in April of 2012 • Created presentations for workflows, management, metrics, and efficiency ★ The Walt Disney Studios – Product Marketing Coordinator – June 2008 – July 2009, Burbank, CA • Coordinate assets from vendors to digitally assemble content on Blu-rays • Created presentations for studio executives of final product before production • Create purchase orders and scrutinize billing from vendors • Managed timelines for product shipment worldwide ★ Plum Productions – Personal Assistant/Internship – August 2006 – February 2008, Santa Monica, CA • Assistant to producers by scheduling appointments, meetings and conferences, composing correspondence, answering telephones, assisting visitors, and resolving a range of administrative challenges and inquiries ★ Disney’s California Adventure – Guest Service Host – March 2002 – July 2003, Anaheim, CA • California Adventure - Hollywood Area Cast Member of the Year 2002 • Trained to operate many different attractions and was part of a selected crew to test new attractions • Roaming customer service agent throughout park including daily meetings and constant direct radio contact with park management • Directed large crowds and generally assisted with any situation including medical emergencies, lost children, etc. ★ The Culinary Institute of America – Bar Manager – August 2000 – September 2001, Poughkeepsie, NY •Supervisor of beverages for Mobil four-star award-winning restaurant •Extensive inventory control, billing and accounts payable upkeep, and training of staff John Faust 2319 N Catalina St. #D, Burbank, CA 91504 [email protected] 310-795-3598

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Page 1: John Faust Resume 4:2016

•EDUCATIONTheArtCenterCollegeofDesign,Pasadena,CA★B.A.withHonors:ProjectManagement

•SKILLSET

ComplexProblemSolving,Communications,Sales,Prioritization,AnalyzeQuantitativeData,AccomplishingGoals,CriticalThinking,ProjectManagement,DesktopSupport,AssetManagement,ResearchandPlanning,TrainingandDevelopment,Organization,Management,BusinessIntelligence,CostControl,CustomerSatisfaction,Leadership.

• EMPLOYMENT HISTORY

★MindGeek/PlayboyPlus-ProductFulfillmentManager-January2015–Present,Burbank,CA •Engagewithcustomers,sales,andproductionteamstodeliveranexceptionalcustomerexperience

•Instituteproductstandardsbyavarietyoftechnicalrequirements•Designandimproveworkflowswhiledelivering2000+piecesofmediapermonth•Troubleshootallissueswithvendorsandaffiliates

★SandboxTechnologies–CustomerSupportEngineer–July2013–December2014,Burbank,CA•Traveltoclienthomeorbusinessforassistancewithanypossibleissue•Maintainsanddevelopsrelationshipswithnewandexistingclients•Coordinationoflargeprojectswithcontractors,vendors,Internetserviceproviders•Salesofnewequipment,computers,software,updatedsoftwarelicenses,andrenewingwarranties•Networkandworkstationtroubleshooting,maintenanceofserverback-up,imagingnewworkstations

★DeluxeDigitalStudios-InventoryControlManager–July2009–July2013,Burbank,CA•Manageda24-hourteamof4andtheinventoryofa65,000LTO-tapeassetlibrary•Dailyinteractionwithcustomers,VP’s,projectmanagers,andaccountexecutives•DeluxeDigitalStudiosEncoreAwardWinnerOctober2011andJune2012•PromotiontoleadpositioninAprilof2012•Createdpresentationsforworkflows,management,metrics,andefficiency

★TheWaltDisneyStudios–ProductMarketingCoordinator–June2008–July2009,Burbank,CA•CoordinateassetsfromvendorstodigitallyassemblecontentonBlu-rays•Createdpresentationsforstudioexecutivesoffinalproductbeforeproduction•Createpurchaseordersandscrutinizebillingfromvendors•Managedtimelinesforproductshipmentworldwide

★PlumProductions–PersonalAssistant/Internship–August2006–February2008,SantaMonica,CA•Assistanttoproducersbyschedulingappointments,meetingsandconferences,composingcorrespondence,answeringtelephones,assistingvisitors,andresolvingarangeofadministrativechallengesandinquiries

★Disney’sCaliforniaAdventure–GuestServiceHost–March2002–July2003,Anaheim,CA •CaliforniaAdventure-HollywoodAreaCastMemberoftheYear2002

•Trainedtooperatemanydifferentattractionsandwaspartofaselectedcrewtotestnewattractions•Roamingcustomerserviceagentthroughoutparkincludingdailymeetingsandconstantdirectradiocontactwithparkmanagement•Directedlargecrowdsandgenerallyassistedwithanysituationincludingmedicalemergencies,lostchildren,etc.

★TheCulinaryInstituteofAmerica–BarManager–August2000–September2001,Poughkeepsie,NY•SupervisorofbeveragesforMobilfour-staraward-winningrestaurant•Extensiveinventorycontrol,billingandaccountspayableupkeep,andtrainingofstaff

John Faust 2319NCatalinaSt.#D,Burbank,CA91504

[email protected]

Page 2: John Faust Resume 4:2016

John Faust 2319NCatalinaSt.#D,Burbank,CA91504

[email protected]•REFERENCES

AndyManidisDirectorofTechnicalOperationsDeluxeDigitalStudios818-427-8799RandyGlenDirectorofDigitalMediaServicesDisneyStudios818-973-4645ShannonLeBalchManagerofTechnicalCustomerServiceTimeWarnerCable818-929-5527BrentRembyRegionalVisualMerchandiserEileenFisherInc.661-904-2429MariaPrinceDirectorofHumanResourcesSandboxTechnologies562-659-2029GeofGreenwayInformationTechnologySeniorEngineerSandboxTechnologies323-899-9102KristenEiserFriend/TeacherHorsham,PA267-240-3158BrianClarkAppleProductSpecialistAppleComputerCompany909-720-0034


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