Professional Profile of John Andrews

PROFILE

John Andrews is a Microsoft Infrastructure Expert with 25+ years of experience working with large enterprise networks. John is a natural problem solver, very quick study, and enjoying a technical challenge and the satisfaction of an effective resolution. He is an effective listener that is good at diffusing difficult situations, possessing well-developed interpersonal and communication skills.

CLIENT PROJECTS COMPLETED Nintendo of Canada BC Nurses Union Canadian Cancer UBC SFU Shafer-Commodities City of Kitimat Tides Canada Foundation

PROFESSIONAL EXPERIENCE

Logic Computer Services 2012 - Current Senior Network AdministratorResponsible for deploying major projects and system performance and reliability optimizations Utilized as a customer relations expert, in the role of facilitating cost-effective and performance

enhancing solutions, with the highest rate of return Deducing the best balance of performance vs. short term cost, vs. total cost of ownership vs.

rate of return Liaise with customers both internal and external to the organization Strong ability to explain important technical details in plain and concise English to all

concerned parties Deployed and oversee challenging projects on a regular basis Created clear concise Visio diagrams, technical documents and project charters Working effectively with sales in performing cost analysis and presentations of the very best

solutions to finance departments, CFO’s, CEO’s and major decision makers Network performance enhancing technologies such as: SSD PCIe cards, SSD disk arrays, 10

Gb/s copper & Link Aggregation Groups Monitoring network performance and issues and responding to all issues in a very timely

fashion Directly responsible for working with teams to audit new managed services client networks Responsible for insuring that all issues discovered during audits are communicated effectively

and properly addressed Turning the client’s enterprise or mid-sized networks into “Maytag” or low maintenance

environments – for maximum client satisfaction, and lowest long-term cost to LCS and the customers.

Encaptis (Formerly Coastal Range Systems Inc.) 2002 – 2012Senior System Engineer Advanced network performance bottleneck & troubleshooting tuning specialist SAP & Microsoft SQL server implementation specialist including deployment of advanced high

IOPS SSD & SAN Storage array solutions

Implementation of many Microsoft Virtual Server, Hyper-V for Windows Server 2008, Citrix Xen, ESXi & VMware server virtualization and consolidation projects

Full local and remote-site disaster recovery implementations using: Cloud providers, CPS, Double-Take, Acronis & Symantec Enterprise Solutions, as well as traditional Backup Exec, Windows backup & ARCserve disaster recovery products

Routine design and implementation of complete networks, up to and including a small city (District of Kitimat - 2012); overseeing all aspects of the deployment to their successful completion

Manage complex LAN’s and WAN’s running Windows 2000/2003/2008, NT, Novell, Linux & SCO UNIX

Regularly install/upgrade and replace Windows 2000/2003/2008 Servers and associated network components

Install and configure both software & hardware based firewalls and site-to-site VPN’s, utilizing advanced CISCO and Sonicwall security hardware appliances. Install and configure a variety of network monitoring solutions including IBM Director (formerly Tivoli), Dell Server Manager & GFI Network Server Monitor

Install and configure E10, T1, ADSL Routers and Cable modems providing Internet connectivity for many networks including fail-over solutions

Install, configure and manage Lotus Notes and Exchange 2003/2007/2010 Mail Systems, and site-to-site bridges, using both advanced NLS encrypted wireless & LOS technologies

Maintain several client sites on a weekly or monthly basis providing general network & desktop support.

Appareo Software Systems Inc. 1997 – 2002Senior Systems Engineer Installed numerous Windows NT, Novell, SCO UNIX, Windows 2000 servers & the supporting

network infrastructure for these servers Installed Windows NT servers & new network infrastructures at various municipalities &

successfully transferred their systems from Novell to Windows NT environments Installed & configured software & hardware based firewalls Installed & configured ISDN routers, LAN modems & ADSL Internet connections, working with

various ISP’s e.g. Shaw, Terago, SOHO Skyway Experience with the installation of Lotus Notes, Exchange 4,Exchange 2000 & Small Business

Server Intranet/Internet Web servers & External/Internal Email servers Installed & configured various VPN solutions for clients, using a variety of VPN configurations Configured remote TCP/IP printing solutions to allow clients to print via the Internet to

destinations across the country

Centre for Distance Education, Simon Fraser University 1997Systems Integration Specialist Maintained 3 servers on TCIVIP WAN (2 Apple TCP/ IP, 1 NT SQL). Maintained and

configured FTP, SMTP and Web serving on a new NT server Maintained 100 PC's for the entire department (hardware & software). Maintained 25 wide

area networked printers (hardware, spoolers & connectivity) Assisted in the implementation of the new WWW, distance education technologies Replaced 20 computers while maintaining end-users data and productivity Data base management and systems security duties Successfully completed a six-month personal contract to set up the Distance Education lab

Wizard Computer Systems 1990 – 1993Service Manager Corporate Intranet and Novell Network support specialist Website sales, creation and maintenance (graphics, HTML JAVA) Electronic mail support specialist: SMTP support, Lotus Notes, Eudora, and MS Exchange Hardware specialist: Repair and installation of all system elements, all brands

Software support specialist: Apple OS, Windows '95, NT, all applications. Star, Tatung, Empac and Thrustmaster warranty repairs

Xerox Service Centre 1982 – 1990Network Engineer Performed warranty repair in the Component repair department (board level) Graduated to on-site networking technician working on some of the first large-scale network

deployments in the country Supporting major clients like: BC Rail, UBC & VGH on early token-ring, DECnet and ARCNET

EDUCATION

VVI Computer Electronics + Basic Electronics (GPA 3.98) Epson Canada Warranty Training Zenith Computer Factory Training Compaq Computer Factory Training Seagate HDD Factory Training Hazardous Materials Training Xerox Leadership Through Quality Training Okidata Warranty Training Apple Computer Depot Warranty Training Panasonic Warranty Training IBM PS/2 Computer Training Novell Certification V2.15 and 3.1 l/4.0 seminars Windows '95 seminar at Softeach /JAVA programming HTML Programmers Guild Member /C+ programming certificate A+ Certification (2000) Microsoft MCSE & Windows NT to 2000 upgrading courses (2001) Sonicwall Security Appliance Training (2005) Citrix MetaFrame Presentation Server 3. Enterprise Administration ( 2006) IBM Advanced Technologies win Microsoft Training (2006) IBM SAN & Storage systems training (2007) IBM Director Training (2006) IBM X-Series Server Training (2007) Microsoft Messaging and Collaboration training (MS Exchange & Communication servers) 2008 Xen virtual server training (2009) Citrix Certified Network Associate - CCNA (2011) VMware vSphere 5.10 Training (2012)