Mobile 614-816-6608 Jim Detty hjdetty@gmail.com180 Delane Rd

Groveport, OH 43125

Objective

Targeting Help Desk position in organization that seeks a customer focused, ambitious person, where acquired skills will be utilized toward continued growth and advancement

Qualifications / Skills    CompTia A+ Certified ( June 2016) Skilled in Hardware configurations and installations Basic understanding of Networking

 

Excellent customer service and communication skills Excellent interpersonal, relationship building and motivation skills Self-motivated, works exceptionally well independently and in a team environment Resourceful trouble-shooting skills

Work Experience

Gap Inc. Direct October 2011- PresentMerchandise Processor/Seasonal Operations Supervisor/Seasonal Customer Service Consultant Groveport, OH * 3 Months experience fielding customer service calls in call center * 4 Months supervising 35 seasonal and regular full time employees

* 3 years training experience in all functions of Picking Department including picking, hot picks, manual marks, zone maintenance, Q&A, re-bags, research

* 3 years Floor Training experience during Peak Season in all areas and functions of the Picking Department

* Assigned to specific special projects in warehouse to insure safety audits meet corporate requirements

 State of Ohio - Department of Education March 1989 - August 2009Certification/Licensure Examiner 1 Columbus, OH

* 17 years experience providing superior customer service to applicants seeking a teaching license in Ohio* 17 years experience performing data entry of applicant information * 17 years experience examining, reviewing, and verifying applications for Educator License in Ohio * 17 years experience with electronically processing applications * Experience reviewing OAC for Educator license requirements* Assisted with staff training and mentoring * Demonstrated ability to analyze and resolve technical and business issues 

Professional Experience

Self-Employed-PC Technician August 2009 – Present

Troubleshoot, replace, and resolve hardware (computer, printer, monitor, scanner, memory ) issuesTest new software installationsProvides technical computer assistanceReferenced technical manuals Backup and transfer data

Education• Bachelors of Business Administration In progress

o Ohio State University (Sept 1984 – March 1986)Columbus, Ohio

o Franklin University (Sept 1987 – in progress)Columbus, Ohio

• DiplomaGroveport Madison High School June 1984Groveport, Ohio