Jessica Rodriguez Tel: (540) 836-0810 | Email: jrvmsv@gmail.com

Target: Healthcare and Business Professional

Multifaceted and goal-driven Registered Dietitian and Business Professional with 15+ years of experience accrued in oversight and leadership of customer-facing and administrative support operations in the healthcare and scientific research industries, reinforced with ample academic qualifications in business management at the graduate level. Offers a demonstrably effective interpersonal style that actively

promotes positive relationships with internal and external partners representing a wide variety of professional backgrounds and functions in support of responsive problem-solving.

Brings a proven commitment to customer service values as well as teambuilding and development, along with the analytical and leadership abilities required to make and carry-out evidence-based, data-driven decisions.

Possesses highly-effective project management and communication capabilities harnessed in prioritizing, coordinating, and managing multiple concurrent tasks, combined with advanced budgeting and financial stewardship experience.

QUALIFICATIONS IN ACTION CONSULTANT 2013-PresentSoriant Healthcare, Alpharetta GA

Brought on board with this niche consulting company to identify and deliver cost-savings solutions in the healthcare industry while improving productivity and efficiency without compromising quality.

SELECTED CONTRIBUTIONS & ACHIEVEMENTS Harnessed a trust-based approach to client relationships emphasizing consistency, transparency, and

accountability in decision-making and implementation of project goals. Assisted in successfully negotiating vendor contracts and managing RFP/RFI process for support

services and vending contracts. Assisted in the successful transition of broadline suppliers to group purchasing organization with

gleaned significant off-invoice cost savings and incentives for both self-op and contract managed departments.

Provided interim leadership in a 450+ bed hospital/extended care center and a 60-bed community hospital, overhauling the food and nutrition operation and achieving annualized savings of 1.2 M and 500K respectively in combined food, supply and labor expenses.

Improved department revenue streams by re-organizing retail operations and pricing and enhancing offerings in the retail venue.

ASSOCIATE DIRECTOR OF FOOD & NUTRITION / MORRISON MANAGEMENT SPECIALIST 2012-2013ASSOCIATE DIRECTOR OF FOOD & NUTRITION / MORRISON MANAGEMENT SPECIALIST 2011-2012RMH Healthcare, Harrisonburg VA

Tapped to take on a pivotal leadership role within the food and nutrition department of this healthcare provider with a critical mandate in restoring and improving the department’s performance in employee engagement, while assuming oversight of key departmental functions in budget management, staffing and HR, workforce-management relations, and process improvement.

SELECTED CONTRIBUTIONS & ACHIEVEMENTS

AREAS OF EXPERTISE Operations Management PrinciplesAccounting & Budget AdministrationCustomer Relations & EngagementHuman Resources Management Cost-Effective Financial StewardshipTrust-Based Leadership Cultures

Developed key tools, templates, and spreadsheets to track employee performance and document individual awards and achievements with tangible results in engagement score improvements from the 60th to the 70th percentile.

Created contests among employees with aim to increase patient satisfaction through performance and customer service incentives, and implemented daily meetings to announce patient “shout-outs” rewarding exceptional service.

Improved purchasing and enhanced budgeting tools to create capacity for meals-from-scratch and develop alternative menus for special dietary needs using “webtrition” tools while reducing cost-per-tray from $2.20 to $1.70.

Reduced retail costs on packaged items such as in-house prepared muffins from $0.45 to $0.20 to allow for more effective use of labor, while achieving dramatic improvements in menu appeal among the patient population.

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QUALIFICATIONS IN ACTION, RMH Healthcare, CONTINUED… Incurred substantial cost savings by transferring a key registered dietitian resources onto the Morrison

payroll as salaried employees to reduce overtime for $28K in annual savings, while enabling a higher per-meal rate of $39 from $37.75.

Enhanced the departmental work culture and atmosphere in addition to implementing an internship program targeting a local university in order to supplement the student field experience program through recruitment of registered dietitians.

Oversaw the utility and retail departments and reduced labor through attrition and minimized employee downtime in order to phase-out full-time employee positions in utility and retail resulting in $536 in weekly labor savings.

Expanded the mandate of the clinical nutrition department with regard to clinical outreach and community programming in order to increase competitiveness with other regional hospitals with daily improvements in community interests.

Implemented a floor-level management team to track and review daily customer visits against corporate standards and incentivized performance in order to drive concurrent improvements in employee and customer satisfaction.

BIO-NUTRITION RESEARCH MANAGER 2005-2011General Clinical Research Centre, University of Virginia Hospital, Charlottesville VABrought on board with this National Institute of Health-funded research operation in bio-nutrition research to manage a limited budget with significant constraints on capital and operational purchasing while providing for the creation of metabolically-balanced diets in support of investigations and restructuring the organization for cost-effectiveness purposes.

SELECTED CONTRIBUTIONS & ACHIEVEMENTS Ensured priority service to National Health Institute investigators and secured payment for external

access to limited services and space resources, while managing costs associated with weighing, measuring, and discarding food items.

Developed the tools and processes required to establish financial self-sufficiency for the GCRC following a collapse in NIH support through extensive review of labor spending, charges-per-meal, and marketing costs.

Played an instrumental role in restructuring the organization to reduce labor expenditures while remodelling management positions with part-time capacities, working with management and the university to approve the budget.

Partnered with investigators to re-examine budgets and put in place an hourly rate for registered dietitian services and factored in the costs associated with product wastage in order to decrease the cost-per-meal from $68 to $32.

Authored SOPs, protocols, and policies encouraging investigator stewardship of food resources in order to improve on the overall cost of research efforts and foster a cost-conscious working atmosphere.

Continued…

DIRECTOR OF OPERATIONS 2002-2003 Royal Care Management, Staunton VARetained with this service provider specializing in food and nutrition services to two assisted living facilities to play an instrumental leadership role in improving resident menu satisfaction while simultaneously reducing cost-per-meal, directing the activities of 30+ operational staff and actively promoting the facility brand to encourage a 20% increase in occupancy rate

SELECTED CONTRIBUTIONS & ACHIEVEMENTS Entrusted to manage a full range of confidential employee records including performance appraisals,

absentee reports, salary changes, and vacation requests while scheduling and supervising kitchen, service, and utility staff.

Served as the unit’s nutrition and dietetics expert in the supervision of dietetic interns throughout clinical and research rotations, and the management of nutrition and dietary protocols.

ADDITIONAL EXPERIENCE includes Clinical Dietitian (2003-2005) with Rockingham Memorial Hospital, Harrisonburg VA, Outpatient & Clinical Dietitian (2000-2002) with South Shore Hospital, Weymouth

MA, and Outpatient & Clinical Dietitian (1998-2000) with Florida Hospital, Orlando & Altamonte Springs FL.

EDUCATION & TRAINING

REGISTERED DIETITIAN

MASTER OF BUSINESS ADMINISTRATION Averett University, Danville VA

BACHELOR OF SCIENCES IN DIETETICS Andrews University, Berrien Springs MI