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Jennifer Richmond, DVM 54367 Amber Drive, Macomb, MI 48042 231.633.1650 jardvm@hotmail.com

Professional Profile

Experienced veterinarian skilled in medical best practices, hospital leadership development,

effective training, human resources, and multi-unit management.

Accomplished mentor veterinarian; possess extensive medical and soft tissue surgical skills and

able to support and train other veterinarians to safely and accurately complete most surgical

procedures.

Business savvy; superior income generation and efficient staff utilization.

Proficient at managing heavy daily patient volume including advanced diagnostic works-ups,

surgery, and preventive care.

Exceptional client communication, compliance, and retention.

Advanced formal leadership training

Experience

Medical Director Banfield Pet Hospital

Michigan

2010-Present

Provide professional and effective medical leadership and management to 16+ veterinary hospitals;

direct supervisor to 20+ veterinarians across the state.

Strategically recruit, hire, train, mentor, coach, and retain veterinary doctors to support business

goals at the hospital, market, region, and practice level.

Facilitate side-by-side coaching and professional development in the areas of medical and

surgical skills, preventive care, associate engagement, and client experience.

Commit to and support medical teams in exceeding measurable practice goal; support business

goals and hold teams accountable through effective communication, encouragement, and

recognition.

Conduct formal reviews of each doctor on an annual basis; address and correct any issues

affecting quality of medicine.

Cultivate a principled culture within each hospital and the market through exemplary leadership.

Associate Veterinarian Northwood Animal Hospital

Grawn, MI 2009-2010

Successfully fulfilled the role of the hospital’s primary general practitioner.

Grew the practice income and patient base via large client following and excellent client retention.

Spear-headed and obtained AAHA certification of the hospital.

Advanced personal skills in challenging medical and surgical cases.

Expanded the hospital’s inventory of effective pharmaceuticals.

Cultivated client relation ideas such as educational seminars, hospital open house, and providing

231.633.1650 jardvm@hotmail.com

Jennifer Richmond, DVM

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sample dental kits.

Served as manager and mentor to staff by inviting questions and encouraging personal growth and

professional development.

Associate Veterinarian Cherry Bend Animal Hospital

Traverse City, MI 1995-2009

Assumed role of senior veterinarian of four doctor practice while the owner fulfilled important

obligations affiliated with organizations such as AAHA and the AVMA, including his term as AAHA

president.

Developed and advanced medical and surgical skills in a state-of-the-art, AAHA certified

hospital with demanding case load.

Learned and honed skills to communicate clearly and compassionately to achieve goal of

exceptional patient care, excellent client compliance and overall client retention.

Served as mentor to several newly hired associated veterinarians and veterinary technician

students.

Initiated client education seminars facilitated by the hospital.

Orchestrated events to further client relations such as a client appreciation dinner.

Career Day speaker at local schools and college.

Lecturer to local business groups about the veterinary profession.

Routinely attended yearly national continuing education seminars including NVMA, AAHA,

Western States, ACVIM, as well as local NMVMA meetings.

Education

Doctor of Veterinary Medicine

Bachelor of Science, Veterinary Medicine

Michigan State University

Michigan State University

1995

1993

Professional Affiliations

Member, American Veterinary Medical Association

Member, American Animal Hospital Association

Member, Michigan Veterinary Medical Association

Member, Northern Michigan Veterinary Medical Association