Jennifer May

4170 E. Sandy Way, Gilbert AZ 85297

Home: 480 219-0081 Cell: 602 549-4440

jkmay5@cox.net

Summary

Conscientious Flight Attendant possessing in-depth knowledge of FAA rules and regulations, as well as customer service. Prioritizes passenger comfort, safety and security at all times.

Highlights

Safety-oriented Safety checks

Valid U.S. passport In-flight virtual office background Superior communication skills Global traveler

Team player Conflict resolution

First Aid certification Skilled multi- tasker Excellent judgment

Adaptable Organized

Accomplishments

Secured numerous company achievement awards for delivery of exceptional customer service.

Experience

Mesa Airlines January 2015 to Current

Flight Attendant

Phoenix, AZ

Flight attendant. Outstanding customer service. Enforced safety and security measures and protected sensitive zones. Instructed passengers on all safety and emergency procedures and answered any questions. Determined flight close-out times and completed and verified flight forms. Monitored compliance with size limitation guidelines for the carry-on baggage program.

Arizona Hair Co. September 2011 to August 2014

Stylist

Gilbert, AZ Promoted and sold salon services and products. Educated guests on proper hair care. Used state-of- the-art techniques in coloring and treating hair. Employed a variety of hair style techniques, including curling and straightening. Recommended hair styles that complimented clients' facial features and coloring.

Kokopelli Winery February 2006 to November 2008

Media, Marketing, Sales Manager

Chandler, AZ Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.

Completed strategic competitive analysis by assessing strengths and weaknesses of competitors. Served as mentor to junior team members. Initiated program that standardized employee training and led to increase in customer satisfaction by

12%.

US Embassy Volunteer at the US Embassy Mexico City

Mexico City, Mexico Diplomat

Southwest Airlines

Supervisor of Inflight

Dallas , TX Attended preflight briefings. Recruited and interviewed applicants. Updated the flight attendant manual and briefed fellow staff on changes. Addressed passenger concerns about safety, weather, medical.

issues.

Directed personnel, training and labor relations activities.

Education

Studio Acacmey of Beauty

Associate of Arts: Cosmetology Chandler, AZ, US Sanitation training

Hair treatment training Haircutting and Chemical Services training

Simi Valley High School High School Diploma

Simi Valley, CA, US

November 2009 to

May 1994 to

2009

1987

January 2010

September 2005

Answered employee questions regarding company and flight attendant concerns and resolved any

Conducted new employee orientation to foster positive attitude toward organizational objectives.