jennifer dobyns-2016 resume (1)
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Jennifer Dobyns_________________________________________________________________ 2512 Swan Drive, McKinney, TX 75070
Cell: 214-908-3742 email:[email protected] CareerOverview________________________________________________________________
I am looking for an opportunity to utilize my expertise in customer service, communication, and leadership. I strive to use these skills to drive excellent results within my team operations.
Professional Experience_________________________________________________________
Advanced Customer Service Representative- Premier Dept. 02/01/2016-currentCapital One Bank-Plano TX-Performance reaching and exceeding team goals/ continued ranking top 10% on the PI-Assigned floor walking shifts to support new Fascinators during nesting-Top NPS and CSAT scores-Chosen to be an “Ambassador” for the Rich Fairbanks convention-Received several customer compliments and requests for my “direct line”
Customer Service Representative 08/31/2015-02/01/2016Capital One Bank-Plano TX-Inbound call center general customer service-Received an award for “most improved” my first month of taking calls-Ranked number #5 banker in my second month of taking calls putting me on the “Wall of Fame”-Received a CSAT award in November and continue to have high CSAT scores-Assigned Floor Walking shifts (I really enjoy helping and teaching others)
General ManagerPollo Tropical-Allen TX 01/15/2014-07/26/15-Directly responsible for food and supply orders, hiring/training staff, schedules, budget compliance, sales, cleanliness, food safety, equipment maintenance, catering, and daily operations-Complete understanding and data entry for profit/loss statements-Opened three new store locations: hired and trained staff and put stores together, developed par levels for ordering, continued on-going development for assistant managers and team leaders
General ManagerSnappy Salads-Plano TX 05/07/2012-01/14/2014-Directly responsible for food/supply/beverage orders, hiring/training staff, schedules, budget limits, sales, cleanliness, food safety, equipment maintenance, catering, and daily operations-Complete understanding and data entry for profit/loss statements operations.
Education_____________________________________________________________________-Remington College, Dallas, TX 2011-2012National Registered Certified Medical Assistant Diploma 2012Senior Achievement Award- Dean’s List-4.0 GPA-Black Hills State University 1992-1993