javelin group conference 2016...our usp: joined-up planning & execution across strategy,...
TRANSCRIPT
5 February 2016 • Javelin Group Annual Conference • Kings Place N1
Tony Stockil
5 February 2016 • A half-day conference hosted by Javelin Group • Kings Place N1
CEOJavelin Group
Our focus: transforming and equipping retailers for the digital era
Our USP: joined-up planning & execution across Strategy, Channels, Operations & Tech.
Jav 2
Strategic questions in the digital era Retailers, brand-owners, & B2Bs worldwide
Transforming retail for the digital era
Channel strategy
Customer exp.
Stores & estate.
Org. transformation
Technology plan
Investment & ROI
Stores Omni
Analytics
Strategy
Operations
Technology
ChannelsSTORES OMNI-CHANNEL MOBILE ECOMMERCE
Title slide
Before Today
Organisation Recruiting key skills Re-shape enterprise
Before Today
Organisation Recruiting key skills Re-shape enterprise
Innovation eCom channel Enterprise innov'n
Before Today
Organisation Recruiting key skills Re-shape enterprise
Innovation eCom channel Enterprise innov'n
Technology Applications IT as a core capability Multi-speed delivery
Before Today
Organisation Recruiting key skills Re-shape enterprise
Innovation eCom channel Enterprise innov'n
Technology Applications IT as a core capability Multi-speed delivery
Analytics Web site analytics Enterprise analytics
Before Today
Strategy eCom & MCR plan Full-scope strategy
Organisation Recruiting key skills Re-shape enterprise
Innovation eCom channel Enterprise innov'n
Technology Applications IT as a core capability Multi-speed delivery
Analytics Web site analytics Enterprise analytics
Vertical skills
Tony Stockil, CEO of Javelin Group
5th February 2016
Growth
The Digital Retail Enterprise
Source: Kantar Retail
Growth?
Harder… profit
£B
50
100
150
200
2010 2015
UK non-food retail sales (inflation-adjusted £bn)
2020
Store£
eCom
Store£
eCom
Store£
eCom£
Retail is getting harder
ECOMMERCE PARTICIPATION %
EBIT %
2006 2015 Financial YearSource: Accenture Analysis of CapIQ, Internet retailer, Annual Reports
Sales online (%) & EBIT (%), top 10 UK non-food retailers (excl. pure ecom)
Essentials
0
5
10
15
20
The Retail Essentials
Easy to shopGreat offer EfficientFront-of-mind
Digital enablers
The Digital Enablers
Inside
Digital Marketing
Digital Content
& Services
Digitally-Enabled
Commerce
The Digital Enablers
Digital Marketing
Digital Content
& Services
Digitally-Enabled
Commerce
Digital Inside
5 hallmarks – 1st
1. Digitally-Committed C-Suite
Seb, Charlie
Sum - InsideAnalytics
2. Analytics Everywhere
Data m/c, instinct, FASTTalent
3. Empowered Talent
New, X-org, Multi IT
4. Joined-Up, Nimble, Multi-Speed IT
Amz, Whole FInnov.
5. Boldly Innovative
Argos
Sum - InsideSephora
Argos
Sum - Inside
Beauty retailer Sephora is launching a new retail innovation concept, the Innovation Lab. It will encompass both a physical space in San Francisco and programs that foster the culture of retail innovation, inspiring Sephora’s next generation of digital leaders.
The Think Tank program will inspire and train the next generation of leaders, who will be developing the ‘next big idea’ in retail. The Lab will also oversee Idea Central, a program that seeks to source and deliver on ideas from employees nationwide – regardless of rank or function within the company.
"We're completely focused on making shopping more efficient, intelligent and fun for our clients," said Julie Bornstein, Chief Marketing and Digital Officer for Sephora.
Beacon technology in stores nationwide to deliver timely, personalised alerts to clients, notifying them to things like loyalty programupdates;
Pocket Contour, in partnership with Map My Beauty: ‘a cross-platform personal virtual make-up artist application’ that helps shoppers learn how to contour their face;
Augmented reality experience via the Sephora mobile app so shoppers can engage with custom content by hovering over nine brand founder faces, including Josie Maran, Laura Mercier and Kat Von D.
We have a relentless hunger for developing technologies and networking with emerging technology companies that might seem
Amz $10bn
Sephora
Sum - Inside
In 2015 Amazon spent $10bn
on R&D (c.10% of revenues)
Echo
Amazon
EcosystemDeals
Echo
Source: CB Insights, known deals since 01/10/10
0
100
80
60
40
20
US EuropeAmazon Alibaba eBay
Deals
Dotcoms Traditional Retailers
Deals since 01/10/10
5 Hallmarks
ANALYTICS EVERYWHERE
BOLDLY INNOVATIVE
DIGITALLY-COMMITTED C-SUITE
Platform
EMPOWERED TALENT
JOINED-UP, NIMBLE, MULTI-SPEED IT
5 Hallmarks
Platform
Home, car, health
OPEN 2-SIDED
RE-DEFINING MARKETS
SPARE CAPACITY
Sum - Inside
CONNECTED HEALTH
CONNECTED HOME
CONNECTED CAR
Platform
The Digital Enablers
Digital Marketing
Digital Content
& Services
Digitally-Enabled
Commerce
Digital Inside
Olio
In yr DNA
Thx
Digital Inside
Thank you
Tony Stockil
5 February 2016 • A half-day conference hosted by Javelin Group • Kings Place N1
5 February 2016 • A half-day conference hosted by Javelin Group • Kings Place N1