Jarryd Reid Anderson1625 103rd Pl NE #M5 • Bellevue, Washington 98004

425-344-1046 jarrydanderson88@gmail.com

Education

Metropolitan Community College – Omaha, Nebraska – May 2010- 2012

• Management Information Systems (MIS)

ITT Technical Institute - Omaha, Nebraska - June 2009 – December 2010

• Information Technology - Computer Network Systems (CNS)

Iowa State University - Ames, Iowa - August 2006 - December 2007

• Management Information Systems (MIS)

• American Red Cross - First Aid Certified

Papillion-La Vista High School - Papillion, Nebraska - 2002 - 2006

• Accepted into and completed Cisco Certified Networking Academy first-year program

Work Experience

BitTitan, Inc. – Systems Administrator, Operations – Kirkland, Washington – April 2016 – Present

Developer of custom Windows 10 client images for each department within the company using Microsoft Deployment Toolkit (MDT), Windows Assessment and Deployment Kit (ADK), LiteTouch, SCCM task sequences, Office 365 Click-to-run, and PXE for deployment

SCCM administrator responsible for application/package bundling and deployment, Endpoint Protection compliance, WSUS management, device specific driver injection, boot image customization, and development of heavily customized task sequences

Maintain the health and integrity of 20+ on premise and 200+ virtual servers through proactive patching, troubleshooting, and monitoring

Management of Hyper-V clusters within Virtual Machine Manger including high-availability, failover clustering, draining roles, imaging from templates, and cluster operating system rolling upgrades

Improved the remote Singapore office with a new on premise server that introduced DFS-R and VMs for domain controllers, badge security, DHCP, SCOM gateway, and a PXE distribution point

Training of a Windows Operations Engineer in Singapore over the course of three months

Implemented and manage JIRA and Confluence Server, including the corresponding SQL back-end

Management of SCOM agents and upgrades as well as resolving issues within SCOM

Deployment and management of 200+ Azure production servers

Administrator of Office 365, exchange online, Azure active directory, and Intune

Management of Group Policy and custom logon scripts and application deployments

Responsible for tier 3 internal support escalations and maintaining all aspects of the corporate internal infrastructure

Enrolled in an on-call rotation for after-hours critical production and development issues

Design and implement cutting edge technologies to enhance the intelligence, automation, efficiency and productivity of the company

BitTitan, Inc. – Support Technician, Operations – Kirkland, Washington – March 2015 – April 2016

1st and 2nd tier helpdesk support for employees and the corporate infrastructure

Troubleshooting and resolution of tickets within Zendesk and escalating when necessary to maintain SLAs

Responsible for assigning Microsoft volume licensing and MSDN accounts

Responsible for choosing the make and model of laptops and desktops for the company and negotiating pricing which lead to $100,000 in savings over the course of 1 year and 6 months

Managed inventory and asset tracking for all electronic devices

Provisioned and on-boarded new user accounts, configured desks, assigned electronic inventory, and imaged new laptops

Trained an intern as a Support Technician as well as a full-time employee to replace me during my promotion

Specialized support for executive level employees

ALR Systems & Software, Inc. – IT Project Manager – Omaha, Nebraska – October 2012 – July 2014

• Lead Technical Support Analyst for a large scale, enterprise wide hardware and software refresh in a live and often critical patient care environment

• Managed a team of 5-15 colleagues responsible for the deployment of new devices

• Instructed management and end users about new processes and workflows for an efficient migration to Epic medical software

• Advanced technical support for a wide variety of software, hardware, mobile devices, and networking equipment

P&L Technology, Inc. - Systems Support Administrator - Omaha, Nebraska - July 2011 – September 2012

• Advanced technical support for a wide variety of software, hardware, mobile devices, and networking

• Security lead for the deployment and management of Symantec 12.1 antivirus

• Managed all aspects of information systems for small businesses throughout Omaha and Lincoln

• Practiced superior communication skills, ownership of conversations, and conflict resolution

ALR Systems & Software, Inc. - IT Contractor – Omaha, Nebraska – October 2009 – 2011

• Administration of information systems for Alegent Health campuses

• Image new devices for deployment on site

• Help educate and instruct users about hardware, software, and networking

• Build hardware, software, and operating systems

Honors and Certifications

Microsoft Certified Professional (MCP), Configuring and Managing Windows

• Awarded Employee of the Year for 2013 from ALR Systems and Software, Inc. for my leadership in project management, customer satisfaction, overall quality and excellence at work

• Featured in the Midlands Business Journal for a promotion to Technical Support Analyst II

Additional Experience

• Currently running an entrepreneurial startup focused on high end HP and Dell server repair and resale

• Experienced with computer and server assembly, diagnostics, maintenance, and networking

• Skilled in various operating systems including Windows 7, 8.1, 10, XP, Server 2008 R2, 2012 R2, 2016, Ubuntu 16.04, CentOS 7

• Skilled in advanced applications including SCCM and SCOM 2012/2016, Virtual Machine Manger 2012/2016, Hyper-V, DNS, DHCP, WSUS, Group Policy, Azure, Active Directory, Cisco ASDM, Print management, and SolarWinds Orion

• Skilled with mainstream applications including Microsoft Office 2003-2016/Office 365, Adobe Photoshop, SharePoint, Skype for Business, and OneDrive

• Moderately skilled in PowerShell and minor skills in IIS, SQL, Visual Studio 2015

• Setup and configured cloud environments using thin and zero clients, VMware vSphere with ESXi 6