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15. What are the major BENEFITS in working with an agency?
variety of skills
it is a major advantage to have so many different specialists
they can do magical stuff ican't
don't need to pay them when we don't need them

16. What do you look at in an agency?
professionalism and speedy work, not $
affordable, easy to work with, know how
trustworthy partners
take responsibility and deliver on time - with little mistakes

17. What are the major Drawbacks in working with an agency?
no idea what they are working on after you pass the project to them. You just cross your fingers and hope everything will be alright!
They rarely have time to fix ASAP jobs - you have to book time well in advance.
slow, no idea when they will finish, a lot of small errors and mistakes
not always know what i mean or want. have to explain

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27. Transparency
Ownership & Control
Reliability