JARED NEFF Resume 2016

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Jared Robert Neff4830 S Highland Cir Unit 312Salt Lake City, UT 84117(801) 879- 9515 Email: JRN_71@YAHOO.COM

SUMMARY Numbers prove my success by conducting intensive analysis to streamline office work flows to utmost efficiency. Offering medical and administrative office support personnel with 14.5 years focused on providing outstanding customer service in medical healthcare. Skills and abilities include multitasking on several projects simultaneously, learning systems quickly, and implementing new ideas to reach and exceed department goals.


Office Skills: 10 key ,55 WPM, Word, Excel, Power Point, Outlook email & scheduling

Medical Billing: EPIC Scheduling, MIDAS medical data entry & documentation, Meditech, HPF scanned documents, HIM , IDX, IDXBAR, IDXRAD, RIS, Allegra, Power chart, MediConnect, CPT, ICD-9, EOB interpretation, and medical terminology.

Communication: Interpersonal skills and team building, conflict resolution, problem solving, and an attentive listener.


Sutter Physician Services 2014-2016Patient Service Representative II Worked in a call center environment and averaging 350 calls a week. Scheduled patient appointments in the EPIC scheduling system for the California based area. Focused on surpassing department goals in Metrics of 90% and above. Metrics included quality, customer satisfaction scores, and average handle time on a call. Multitasked on EPIC and extensive workflows that direct how a particular call should be followed. Specializing in Family Practice, Pediatrics and Internal Medicine. Assisted in training new employees by having them chair side with me to listen and follow how a call is taken.

Timpanogos Regional Hospital 2012 - 2014Utilization Review/Case Management Secured inpatient admissions & authorizations. This included the entire hospital as well as the high dollar level 3 NICU admissions with clinical insurance updates throughout their entire length of stay. Trained other case managers at our sister hospitals the Corporate MIDAS Standard process. Educated other case managers Excel skills they would need in order to document on the active and discharge reports to avoid any in patient stays that could result in an denial. Calculated Timpanogos quarterly NICU profits that resulted in $3,200,000 year alone. Raised over $3,250 for the HCA Hope Fund 2013.

University HealthCare 2002 - 2011Patient Access Representative Registered patients for their visit or procedure, verified insurance, and authorized upcoming procedures that exceeded department expectations by 20%. Averaged 40-60 calls on the ACD call center team. Created over 400 patient accounts on the account creation team. Communicating with clinic departments to ensure collections up front before a patients procedure. Specialized in securing high dollar accounts for two years, e.g., Babies in the NICU could well surpass $100,000. Adhered to HIPAA regulations to secure patient health information.

University Medical Billing 1997 - 2000 Patient Account Representative Expedited claims via IDX BAR medical billing system for the University Hospital and the PCMC. Processed charges and payment posting. Specialized in Medicare, Medicaid, and Commercial insurances. Processed and review rejections.

EDUCATIONCentral Piedmont Community College; Charlotte, North Carolina. Associates towards Business Administration/Arts. Specialized in Business Communications, Spanish, and Human Relations. Maintained a 3.66 GPA cumulative.