Jared CrankEmail: Jcrank48@gmail.com Tel: +1-(469)-321-9951

Professional Job Title: Business Analyst

Professional Summary: High-energy Business Analyst effective at developing and implementing operational processes and systems. Quickly grasps business priorities to identify optimal personnel and IT solutions.

Skills Excellent problem-solving abilities Excellent communication skills Excellent Diagnostic skills Root cause analysis Cross-functional teamwork Critical thinking skills Word processing

Accurate and detailed Professional and mature Flexible Articulate and well-spoken Maintains confidentiality Works well under pressure Dedicated team player

Work History

Sutherland Global Services| Consulting Analyst| Dallas, TX 01/2016 - Present Conducted 5+ interviews with key business users to collect information on business processes and user

requirements Documented 7+ business processes and analyzed procedures to see that they would meet changing business needs Assessed the impact of 7+ current business processes on users and stakeholders Identified process inefficiencies through gap analysis Mapped 7+ process activities to desired outcomes to rectify operational inefficiencies Recommended 100% of operational improvements based on tracking and analysis Performed competitor benchmarking analysis and identified savings opportunities and potential product

enhancements Successfully developed 14 Discovery Workshop materials, proposals, Statements Of Work, and requirements

documents resulting in maintaining and growing clientele base Created 100% of training materials and plans for incoming hires on my team

AT&T| Quality Associate Leader| Richardson, TX 08/2015 - 01/2016 Researched several thousand referrals of suspicious activities and determines next steps Measure customer experience and vendors compliance Identified hundreds of unexpected agent activity, trends and potential risks in order to recommend actions to

address risk or opportunity areas Conduct hundreds of special studies, root cause analysis and audits Facilitated 40% of team meetings and training sessions, document processes and procedures

Discount Tire| Service Coordinator| McKinney, TX 06/2015 – 07/2015 Responsible for applying sales fundamentals to ensure 100% customer satisfaction Applied industry leading standards to ensure 100% of all customers wheels are serviced safely Collaborate with upper management to develop several new marketing techniques and strategies to secure and

educate potential customers Coordinate workflow of teams consisting of 4-5 members

C.H. Robinson| Account Manager / Booking Representative| Plano, TX 07/2014 – 03/2015 Responsible for freight logistics and customer service operations for 5+ key customer accounts End to end process management focused on ensuring “right time first time” delivery of freight goods 100% of the

time Responsible for selling and negotiating to honor day-to-day commitments of accounts while collaborating with

my sales team to manage and grow several existing accounts

Jared CrankEmail: Jcrank48@gmail.com Tel: +1-(469)-321-9951

Devised and implemented 12 + tailored solutions to increase efficiency, add value and maximize profitability throughout customers supply chains

Consistently exceeding customers’ expectations pursuing opportunities to cross-sell new business and, embodying C.H. Robinson values

Utilizing my manager and team resources to ensure standard operating procedures, key performance indicators, and other account metrics exist and are completed 100% daily

Mentored a team of 1-2 interns on the shipping and logistics processes

National Football League| Fullback, Tempe, AZ 06/2012 - 04/2013 Fullback on the 2012 Arizona Cardinals 51-man starting roster Utilized my physical and mental assets to become the number 1 Full Back Key member on the offense consisting of 11 starters

Natalie’s Second Chance Humane Society| Record Keeper| Lafayette, IN 10/2009 - 01/2010 Responsible for tracking, managing and organization of data for the intake of animals and adoption procedures Developed and implemented process for sheltering and cataloging of animals in the shelter

Caterpillar| Summer Intern| West Lafayette, IN 05/2009 – 07/2009 Intern in the HR department at CAT’s facility Focused on understanding and learning HR and People processes Served in the capacity of a process analyst responsible for supporting changes to people processes including

documentation and implementation

EducationPurdue University| Bachelor of Science| Organizational Leadership| West Lafayette, IN 05/2007 – 05/2012

SoftwareMicrosoft Word, Microsoft PowerPoint, Microsoft Excel, Navisphere, Verint, Alorica, Teleperformance, VXI, Matter sight, Convergys.

References available upon request