JANET MORALES173 Quail Roost Street Deltona, FL 32725 (386) 785-3268 janetmo777@gmail.com

PROFILE Bilingual retail and clerical professional Over 12 years of combined experience in clerical and customer

service experience Strong computer proficiency Skilled in clerical procedures and systems Strong knowledge of principles and processes for providing excellent

customer service and communication skills Ability to handle confidential information Takes initiative when there is a need Reliable and professional Able to work without constant supervision but also a team player

VOLUNTEEREXPERIENCE Deltona Branch Regional Library 072014-present Check in volunteer, courtesy caller

Check in library items that patrons return using library’s database Place checked in items their respective carts Replace various items to their appropriate sections in the library Place items that belong to other branches into their courier bins Make calls to patrons about items they reserved

Deltona Relay for Life 012016-present Committee member

Participate in committee meetings Help plan for team meetings and the Relay Find ways on how to spread the word on the event Contributed marketing ideas that the Relay director has since

implemented. WORKEXPERIENCE The Salvation Army Deland, FL 12/2015-12/2015 kettle campaign bell ringer

Greeted all customers of sites assigned to me that were to me in hopes that it would translate to donations for the organization.

Reported to the Corps to receive assignment for the day and to see how many donations we collected on previous days.

Kelly Services Deland, FL Clerical work Clerk of Court 01/2015-04/2015 Daytona Beach, FL

Scanning clerk for the Felony department Scanned over 400 documents for the department’s highly sensitive

and confidential files

Helped the file room on occasion Too the initiative by translating for a potential juror

Covidien 09/2014-10/2014

Deland, FL Administrative Assistant for Human Resources Filed paperwork that belonged to over 700 employees Located important information for the HR director Dealt with and trusted with highly confidential information Organized the HR offices

Applied Concepts, Inc. 08/2003- 06/2014Lake Mary, FL Call Center Representative/Surveyor Made average of 287 calls to customers daily Made average of 10 service appointments with customers daily

Completed average of 46 follow –up surveys daily Organized & maintained approximately 500 files Performed reception duties whenever needed, whereby answering

multi-line phone system and strong clerical skills are required Handpicked by the company president to be given new account