james p. carroll resume
TRANSCRIPT
James P. Carroll16 Vivian Street • Worcester, MA 01603CELL PHONE [email protected]
SUMMARY
Several years of experience resulting in strong computer and customer service skills. A proven track record for success. Able to handle a high volume of customers in a fast-paced environment, with minimum supervision leading to the ability to multi-task and be responsive to good judgement decisions. Excellent time management and organizational skills. Attention to detail and results driven. Fast paced and able to handle extensive amounts of quality work. Comfortable in interacting with all levels of the organization and public.
SKILLS AND QUALIFICATIONS
• Microsoft Office proficient• Excellent time management• Keyboarding 60 - 65 WPM• Internet research• Cash handling experience• Organized
• Problem solving• Team player• Strong math skills• Record keeping• Telephone skills• Punctual
EXPERIENCE
MassDOT Southbridge, MARegistry of Motor VehiclesCustomer Service Representative 1 2014 - Present
• Knowledgeably assist customers in a non-stop environment• Follow strict regulations in order to issue state identification cards, permits, driver licenses, and registrations• Knowledge of Massachusetts transportation laws• Process transactions using ALARS and photo imaging software• Collect suspension and other fees in the form of cash, check, and credit card• Assist customers with any issues or questions• Prepare end of day bank deposit
United States Postal Service Holliston, MAPSE Clerk 2012 - 2014
• Sort letters, flats, and packages to appropriate routes• Front counter sales of postage and postal supplies• Prepare and process end of day money deposit• Customer service via telephone and face-to-face• Accept and process bulk mailings
Amazon.com Nashua, NHWarehouse Associate 2008 - 2012
• Prepared orders to be shipped out of the warehouse• Stocked shelves with merchandise• Processed customer returns• Assisted associates with any work-related issues• Assisted with loss prevention and inventory control
AlliedBarton Nashua, NH
James P. Carroll • 5087339479 • [email protected] BAE SystemsSecurity Officer 2006 - 2008
• Performed security tours to ensure compliance with government regulations• Security patrols of parking lots• Respond to motion and entry violation alarms• Assist receptionist with lobby security and visitor control• Write reports about the day’s events
Best Buy Customer Service Representative / Home Theater Sales 2005 - 2006
• Sales of replacement plans and product service plans• Answering phone and assisting with customer issues• Sales and knowledge of home theater equipment• Setting up customer home deliveries and store pickups• Handled money and balance drawer in a cashier role
EDUCATION
Alvirne High School 2001 - 2005
UMass LowellAssociate's in Information Technology 2018