james andrew peters resume
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James A Peters
Canterbury, United Kingdom
+44 04727 678273
[email protected]: uk.linkedin.com/in/jpetersucsbalum/
Qualifications • Studied in three world-renowned universities• Professional experience with working in a government ministry• Strong background in luxury retail• Former KPI Coach (retail) and trained in team development• Adaptable and seasoned traveler with an affinity for learning new languages• Capable researcher and completely motivated to gain further qualifications• Strongly developed people skills and communication skills
Education
Master of Arts: International Conflict Analysis
University of Kent, Canterbury, United Kingdom
2016
Master of Arts: European Studies and European Legal Studies
Europa Kolleg, Universität Hamburg, Hamburg, Germany
2014
Bachelor of Arts: Political ScienceUniversity of California Santa Barbara, Santa Barbara, CaliforniaEmphasis in International Relations; Minors in: German Studies, History
2013
Participation in German B2, 1 CourseHamburg Volkhochschule, Hamburg, Germany
2014
Career History & Accomplishments
Brand Ambassador, Swarovski
Working languages: German and English
Responsible for maintaining marketing and displays
Sold the “Atelier” Swarovski line and the Watches
Work in a high volume selling environment
Intern, Ministry for Economy, Transportation and Innovation in the Department for International Economic Relations for the City of Hamburg.• Working Languages: German and English• Worked directly with Regional Experts and the Head of the Department to
organize high profile political/business meetings and events• Researched the role that TTIP will play in the 2014 European Elections and
helped devised a pro-European Union message based on the benefits of TTIP• Content and Language editor for speeches given by Senator Frank Horch• Authored business plan summaries and economic project summaries for the
Senator and Regional Experts• Coordinated arrangements for the annual bilateral German-Brazilian trade talks• Analyzed port and economic development in Taiwan and Hong Kong
2014
Brand Ambassador, Swarovski• KPI Coach, responsible for raising team performance levels• Recruited to help open new flagship store in Santa Barbara• Envisioned and chaired an entire spring campaign aimed at bringing in bridal
business whilst strongly boosting KPIs and partnering with other boutiques• Aligned with the Store Manager to foster and coach a new team of associates
• Consistently outperformed sales goals and continuously exceeded expectations
• Coached and empowered other associates to raise overall store performance
• Partnered and networked with other Swarovski boutiques to fully maximize efficiency and achieve wholesome luxury-standard customer satisfaction
• Analyzed databases to orchestrate action plans to boost sales volume
2012-2013
Sales Associate, Bath and Body Works• Serviced a highly international global customer base• Responsible for keeping track of ever-changing, complex promotions and being
able to simplify the information to a point for customers• Furthered team strategies using intra-personal selling to enhance sales whilst
maintaining a global standard for customer satisfaction• Consulted clients to advise them on their personal needs and desires• Partnered with the Managerial team to mentor new team members
2010-2013
Senior Sales Associate, Nine West• Recruited to be a Part-Time Manager• KPI Coach• Counseled clients in fashion trends and personal needs• Enforced company policies whilst empowering my associates
• Surpassed all personal sales goals and mentored other team members in their weak sales areas so that the store would increase in overall performance
• Networked with other boutiques to assess customer trends and market needs
• Headed a campaign for selling new products via creating an incentive system for the employees that would reward them based on specialized sales increases.
2011-2012
Skills
• Languages: English, German (B2/C1), Dutch (A1)• Familiar with JSTOR and other key research databases• Affinity for living in new places and picking up new languages• Very strong interpersonal skills developed via 3 years of retail experience in a tourist
throughway• Worked during the Spring/Summer season in Hamburg in a tourist retail environment• Very strong conflict management skills• Effective at planning and time management to coordinate a team towards a long term goal