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iVend eCommerce

Agenda • Business Architecture • Marketing & Promotions• Sales• Product Management• Site Management & Customer Service• Business to Business (B2B)• Payment and checkout• Shipping• Safety & Security• System Requirement• Design• Search Engine Optimization

Business Architecture (Cross-channel Retail)

n Num

ber of stores

• SAP Business One Server• SAP Retail with/ without

POSDM• SAP ERP (ECC 6.0)• iVend APIs for 3rd party

integrations• Loyalty APIs for 3rd party

integrations

Internet

LANStore Operations

Store 1

Store 2

LAN

iVend Store Manager Station

iVend Store Server

iVend Store Server

Loyalty Store Server

Loyalty Store Server

Loyalty Store Server

iVend POS Terminal

iVend POS Terminal

iVend POS Terminal

Loyalty Card

Enterprise Loyalty Server

iVend eCommerce

iVend Analytics

InternetiVend Enterprise

Server

Marketing & Promotions• Gift Card Support

− Email, − Physical − Certificate

• Gift Registry• Period and volume discounts• E-Mail Product To A Friend• Customers can review & rate

products • Profanity checking• User Polls

• Coupon− Order Based Coupons (apply to entire order)− Product Specific Coupons (apply to only specified product)− Coupon discounts by amount or percent− Coupons can offer free shipping− Coupons can have expiration date.− Coupons can be marked as use once per customer, use once by

only one customer, use N times, etc.− Coupons requires minimum order amount before they are valid − Optionally coupons can be attached to specific customer(s),

product(s), category(s), manufacturer(s) etc.

Sales Related Products (Alternate Products) Upsell products Call to Order (Phone Orders) Product Price can be hidden until

product added to cart Product X requires Product Y Recently viewed products Customers who bought X also bought Y Customer levels (Customer Group)

supported Special Pricing (Similar to one we have

in SAP Business One)

Product Management Categories/Departments/Manufacturers

Supported. Supports cross-matrix of products mapping. Paged browsing for categories and sections:

Keeps page size small, and optimizes user experience.

Featured Products Disable buy buttons for specific products Support for 3 images sizes: icon, medium,

large Image watermarkinga Donation Products (e.g. Customer Enters

Price) Restrict product quantities to preset values

(e.g. 5, 10, 15, 20, 25, etc.) Enforce product minimum order Recurring products can have varying intervals

(days, weeks, months, years)

Downloadable products supported with automatic e-mail to customer with download instructions

Support for simple products (e.g. a book) or products with variants

Product Descriptions can include HTML formatting

Support for Kits Limit orders to quantity on hand inventory, or

allow customers to place orders for items out of stock.

Show inventory on hand status on product page to customer (optional)

Category, Department, and Manufacturer "names" can be renamed (e.g. "Brochures", "Products", "Car Parts", whatever you need that is appropriate for your unique store site products)

Site Management & Customer Service (1/2)• Configure products, prices, taxes, shipping, etc all

from the administration site• Customer can view Order History• Customer one click re-order any prior order• Multiple billing/shipping addresses per customer• Order options supported • General Site Disclaimer Message (Agree Before

Entering) supported• Can set minimum order product quantities before

allowing checkout• Recent Products Page• Best-Seller Products Page• Phone Order Entry Module• Friendly error handling • Comprehensive administrative reports, including

revenue trends & graphs, visitor trends & graphs, customer order percentages, affiliate revenue reports, tax reports, etc. You can also search for order by almost any customer record criteria to assist with customer support calls

• Recurring orders• Mini-Cart

Site Management & Customer Service (2/2)• Shopping cart can persist over visits• Shopping cart can be told to clear in N days• Support for the most common display formats: grid, table expanded, table condensed, simple form, right variant

bars, and completely customize the product pages by altering the output code HTML• Store News Items Supported • Order notes can be entered by customer with special instructions• Each cart item can also have notes entered by the customer• Shopping "cart" can be renamed (e.g. Shopping Bag).• Can require customer to agree to Terms and Conditions block (user defined) before proceeding with payment• Hide products, categories departments (publish or un-publish capability)• Integrated Product Search• Advanced Product Search Page (by category, section, manufacturer, price range, SKU, etc)• Remember me option for returning users.• Order History Pages: Customers can get their prior order histories; check order status, etc. all online.• Shopping Cart items can persist over time (even months if desired). Great for return customers, who later wanted

to order a product, but forgot which one they wanted.• Customer can view all of their prior orders.• Administrators can edit customer profiles, delete customers, update their address books, billing information, etc.• Administrator can edit/enter service notes visible by customer regarding order status, special notes, etc

Business to Business (B2B)iVend Web StoreFront has out-of-the-box B2B feature set with enhanced features such as:

• Discreet pricing by customer group• The ability to restrict visibility on product

purchases• Configuring Discounts • Create Shipping tax and Coupon Rules• Re-order of Common Items• Ability to track shipments and view order

history online• Purchase orders and MicroPay ease up

invoicing process for Bulk buyers

Notably it allows retailers to create customer levels that allows to filter product options for different user’s view, and Customize and calibrate different prices for each levelExample: "Wholesale only mode" lets you restrict sales to only approved users

Payment and Checkout (1/2)• Accept Credit Cards in Real Time: Cards can be

processed & verified in real-time, or you can delay processing until a later time

• C.O.D.• Purchase Order• Request For Quote• MicroPay • Backup Gateways - never miss an order due to

problems with your gateway! Simply set up an alternate gateway (separate gateway account required) and the site will roll over to that if the primary gateway fails.

• Gift Cards• Anonymous Checkout• "One Page" Checkout• MANUAL Gateway (just collects order & payment

information for offline processing)• Store can be set to authorize only, or auth-capture

credit card mode. You can then capture payment at shipment if desired

• Void & Refund supported

• Partial Refund and Add-Hoc Charges Supported• Mark Transactions As Fraud• Ban Fraud Users from Site• Support for recurring orders/payments (auto-ship

products)• Customer can define multiple billing/shipping

addresses and select during checkout• Support for CV2 (credit card security code) entry and

checking (fraud prevention)• Address Verification codes reported to administrator

with order• Credit card numbers never displayed on site, but

remembered for user in an encrypted state shown as ****1111 on site). Storage can be disabled by both store admin and customers if they choose.

• Disable storing of credit cards if desired (we recommend that you don't store credit cards on your site...it is almost never needed anymore)

• Set a minimum order total threshold for proceed to checkout (e.g. must purchase over $100)

Payment and Checkout (2/2)

Multiple payment gateways supported such as:

• 2checkout• Authorize.net• Bank Of America (via Cybersource)• BBS Netaxept• Chase Paymentech Salem and Orbital

(Certified)• Checkout By Amazon• CyberSource• eProcesssingNetwork• eWay (Australia)• eSELECT Plus (US, Moneris)• eSELECT Plus (Canada, Moneris)• Google Checkout• HSBC• iDeposit• Innovative Merchant Services

(QuickBooks QBMS)• ITransact• JetPay

• Moneris eSELECT Plus (US)• Moneris eSELECT Plus (Canada)• MyECheck• NetBilling• OGONE Gateway (tier 2)• OGONE Gateway (tier 3)• Paymentech Salem and Orbital

Certified (Now Chase Paymentech)• PayFuse• PayJunction• PayLeap• Payment Express• PayPal Payments:

− PayPal (Standard)− PayPal Express Checkout− PayPal PayFlowPro− PayPal Website Payments Pro

• Pinnacle Payments• PlugNPay• ProtX (U.K. Stores Only)

• QuickBooks Merchant Services (Innovative)

• QuickBooks Batch Mode, Non Real Time (Requires T-HUB Add-On from Atandra)

• Sage Pay Direct (formerly Protx)• Sage Payment Systems• SecureNetV4• SkipJack• Skrill (Moneybookers) PSP• Transaction Central Gateway

Supported• USA ePay (certified)• Verisign Payflo PRO (Now PayPal

Payflow PRO)• WorldPay Business• Integrates with your own merchant

account

Shipping• Calculate Shipping By:

− Order Weight− Order Total− Use Fixed Prices− Specify All Orders As Free Shipping− Fixed Percent of Order Total− Fixed Item Shipping Costs (e.g. Shipping Cost By Product)− Real Time Shipping Rates− Order Weight & Zone− Order Total & Zip Code Zone

• Admin defined shipping methods (e.g. Ground, Next Day, 2nd Day, Priority, etc)

• Real Time Shipping carriers can vary based on Domestic or International shipping address.

• Filter Real Time Shipping Rates You Want To Allow• Add Shipping & Handling Extra Fee To Orders• Shipping Methods Verified Against User Addresses

During Checkout (this avoids the ground shipping to Hawaii situations!)

• Shipping Tracking #'s e-mailed to Customers• Support for Download Products

• Support for "No Shipping Required" Products (e.g. services)

• Allow "Free shipping over $X" for site• Batch Shipping Order Printing/Tracking Integration

with UPS WorldShip and FedEx Shipping Mgr.• Multiple ship-to addresses per order (a customer on

one order can ship some items to address A, and other items to address B)

• Mark Customer Levels/Profiles as free shipping (or tax exempt)

• ShipWire Interface Supported• Configurable local pickup option that can be

restricted by geographic region• Integrated with

Safety & SecurityPCI compliance

Supports SSL Encryption for secure ordering. Cart automatically switches into secure mode appropriately. Supports any brand SSL certificate.

IP Address Tracking: For safety and auditing, IP addresses are logged

AVS (Address Verification) reporting from gateways in all orders

Require periodic admin password changes

Password Salting + Hashing

Store Admin can lock out any customer account for security/fraud reasons

Any order can be marked as fraud for later forensics

Give individual admin operations permissions to view full credit cards or not

Allow Customers to individually select if they want their credit card information stored (overrides by store admin possible)

All Password Change Operations Logged

RegEx AppConfig control over strength of passwords required for store logins and admin logins

Support for dynamic encryption key changes via admin site

Encrypted database connection strings in web.config files

Comprehensive 1 Year Aged Read Only Security Log built into admin site. Viewable only by admin Super User

System Requirement

x86 (32 bit OS support)

x64 (64 bit OS support)

Does not require any special components on the server (Gateway COM objects may be needed) Windows 2008 Server

IIS 7 SQL Server 2008

Design

You Can Design Custom Skins

Completely customize the layout & appearance of any category, section, manufacturer, or product page using XmlPackages (XML/XSL rendering engine)

Add page header/footer HTML blocks to cart page, and all checkout and order confirmation pages, to provide special notes/text specific to your store or business

Create custom receipt formats & templates

Receipt can be fully customized

Automatic e-mail notification to store admin of new order received

Mobile browser support - your site will detect mobile browsers and automatically switch to a (customizable) slimmed-down skin that allows customers to browse the site and add to the wishlist so they can purchase later.

Search Engine Optimization

• URL rewrite rules - easily format your store's URLs the way you want them to look.

• EVERY product, category, and department page can have their own custom search engine meta tags (title, keywords, description, no script blocks, etc)...

• Google Xml Site Maps Supported: a direct Google search engine submission method sanctioned by Google

• Google Analytics Site Metrics & E-Commerce Tracking Compatible

• Yahoo! Xml Site Maps Supported: a direct Yahoo! search engine submission method sanctioned by Yahoo!

• Fully Dynamic:– Page Titles – Site Map (optimized for search engines) – Search Engine Meta-Tags

• Second tree-form dynamic site map (optimized for users)

Static Product & Category Pages: Designed to allow search engines to fully crawl and index EVERY product & category page in your store. This can have a dramatic increase in site traffic from search engines.

N e w Yo r k | M e x i c o | L o n d o n | S y d n e y | N e w D e l h i | P a n a m a | S i n g a p o r e

For more information:marketing@citixsys.comwww.citixsys.com

Thank You